Available Jobs at Santam Insurance

What will make you successful in this role?

• Monitoring of the IT risk registers and having the influence to change and address instances where IT Risk is not being effectively managed. 
• Building the trust and confidence with First Line Risk Management and key stakeholders.
• Review and provide input to the development and documentation of IT-related policies, standards and guidelines.
• Monitoring of IT Issues to ensure there are adequate root cause analysis, risk management and remediation of highly rated IT issues. 
• Provide guidance and recommendations to management to strengthen the IT Control environment. 
• Monitoring of the Data risk appetite at Second line level, ensuring correct representation that guides bottom-up planning (and embedding). Ensure measurement and monitoring by business owners follows a sound methodology across the group.
• Monitoring of data breaches and incidents to ensure there are adequate root cause analysis, risk management and remediation of highly rated issues. 
• Collaboration with compliance team to ensure adequate training is provided to mitigate data breach risks. 

Qualification and Experience

• Risk Management qualification
• Relevant IT qualification (that provide knowledge on IT Risk Management)
• Five years’ experience in an IT and/or Data Risk Role

Skills

• Advanced computer skills (Proficiency in MS Excel, MS Word, and MS PowerPoint).
• Strong presentation and facilitation skills.
• Excellent relationship-building skills at all levels of management.
• Analytical skills, numerical/statistical skills.
• Evaluation and data collection skills.
• Delivery/results orientated.
• Good communication and English writing skills.

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What will make you successful in this role?

• Lead the team in driving the embedding of a risk management process to identify, mitigate, monitor, report and escalate key strategic and operational risks within the parameters of the Board’s risk appetite.
• Support the Head of ERM in monitoring the Group’s risk profile to ensure that key risks are managed, relevant action taken, and adequate controls have been implemented by management.
• Overall coordination and aggregation of all key risks within the Santam Group for Risk Committee reporting purposes to provide a summary and overview of Santam’s key risks.
• Track the implementation of the ERM plan. Escalate issues (timing, incorrect focus) with the Head of ERM.
• Obtain a good understanding of the external and internal business environment, including strategic and operational goals in order to evaluate and identify any new and emerging risks.
• Drive the analysis of operational events occurring throughout the Group and link to the overall risk profile per SBU and for Group. 
• Validation of risk data in CURA to ensure risks and incidents are captured accurately. Escalation of issues to Head of ERM to drive with the ERM Managers accountable for relationships. 
• Scanning the external environment for threats and opportunities that could affect the Santam group risk profile.
• Drive and coordinate regulatory submissions.
• End-to-end management of all governance documents (policies, charters, and frameworks). Including annual review and preparation for approval in the November board cycle.

Qualification and Experience

• Business-related degree
• 10-15 years’ experience (role requires management skills).

Skills

• Strong written and verbal skills
• Dynamic engager
• Delivery/results orientated
• Highly self-motivated individual
• Proactive
• Fast learner
• Inquisitive personality
• Independent thinker

Knowledge

• Operational loss management
• Analytics
• Reporting
• Internal Control 
• Performing under pressure
• Self-confidence and assertiveness to work independently in achieving desired results
• Negotiating and influencing
• Applying expertise and technology
• Analysing and interpreting
• Learning and researching
• Oral and written communication
• Problem solving 
• Maintain confidentiality
• Good judgement
• Strategic thinking
• Data Collection

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This role is focused on, but not limited to; servicing broker requests, including enquiries.

•  Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
•  Dealing with general insurance and policy specific enquiries;
•  Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
•  Assisting to resolve all insurance queries within required timeframe and compliance requirements;
•  Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
•  Undertaking to adjust premiums in line with new asset values;
•  Managing client expectation on expected turnaround times for submitted requests;
•  Adhering to underwriting criteria and regional requirements;
•  Assist with profiling the client with the best suitable product and underwriting criteria;
•  Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
•  Assisting in implementing solutions for improvement; and
•  Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

•  Matric/ Grade 12
•  60 commercial lines FAIS credits
•  A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
•  Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
•  Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS 

•  Excellent verbal and written communication skills
•  Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
•  Ensure adherence to quality, compliance and accreditation standards
•  Conduct efficient administration
•  Optimising work processes