Available Jobs at TTEC

Job Details

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
• As a Customer Service Representative working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll Do

•  Do you have a passion for helping others?
• Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers 
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 2 or more years of BPO customer service experience with strong communication skills
• High school diploma or equivalent

Computer experience

• Recognize, apply and explain your product or service knowledge 
• A patient, compassionate and professional personality with strong service orientation

What You Can Expect

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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What you’ll be doing: 

• You will lead the HC related functions in South Africa and Cape Town and act as main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes.  
• They serve as business partners leading change management projects, actively supporting discussions and transfer of best practices from various functions of the organization.
• HC Managers proactively identify human capital solutions that will enhance bottom line results and improve employee related gross margin.

What you’ll bring to us:

• Understand all key business initiatives and goals for each supported business unit.
• Have significant experience in South African employment legislation.
• Actively identifies gaps, proposes and implement changes necessary to cover risks 
• Deliver company driven human capital solutions to challenges affecting the success of the business. 
• Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit.
• Effectively partner with and leverage corporate support teams 
• Acts as the performance improvement driver and provokes positive changes in the people management 
• Design and maintain organization vitality charts as the performance of the business unit improves 
• Challenge the organizational structure of the internal client and propose changes 
• Monitor and report on progress toward each goal and project. 
• Act as the ultimate point of contact for all escalated (difficult) HC issues. 
• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective. 

What skills you’ll need:

• Recent experience in a similar role ideally within a BPO Contact Center.
• Bachelor’s Degree 
• 5+ years experience as a business partner or HR Manager providing operations support 
• Working knowledge of various office software applications, online communication tools and database technology 
• Ability to influence others by example, coaching, and mentoring 
• Strong organizational development, project management and change management skills 
• Strong e-mail and oral communication skills 
• High level of integrity and judgment

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What You’ll be Doing

• Looking to build and prosper an exciting workplace for employees?
• Passionate to bring a creative engagement strategy to life?
• You'll partner with senior leadership to create an amazing employee experience as you manage all communication and engagement strategies through reviewing people processes and identifying risks for our call centers.
• You'll oversee the onboarding program for new employees and create engaging events for current employees by implementing your engagement plans.
• Along the way, you'll deliver training to multiple levels of management, identify areas to improve processes, make suggestions, and manage incentive budgets while participating in weekly meetings to review reporting, proposals and presentations.
• You’ll contribute to the success of the team and business as you bring your creative passion to build a successful engagement strategy, working to encourage employee retention and excitement.

During a Typical Day, You’ll

• Review survey feedback to create plans for employee engagement and communication strategies, providing internal and external partners with updates
• Oversee the operations and engagement of the onboarding program
• Be the forefront of process and policy changes as you ensure they are understood and championed by our employees
• Encourage engagement from the teams in your work environment as you further help support the social media team by sharing content and creating submissions for external awards
• Maintain good working and trusting relationships with all employee's and support teams

What You Bring to the Role

• Bachelor's degree in communications or equivalent experience in communications
• Comfortable reviewing reports to identify areas to support
• Express engaging verbal and written communications as you'll create multiple types of internal and external campaigns for multiple levels of employees
• Understand the financial impact of decisions and suggested plans
• Accuracy-driven and Passionate to keep organized in your work
• Experience with people management and comfortable leading with influence

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)