Available Roles at Capitec Bank

Purpose Statement

• To provide end-user technology support to all users (clients) at Campus, Branches, Regional Offices and roaming users of Capitec Bank (responsible for all geographic regions). 
• To assume responsibility for the repairs of faulty equipment and logging of incidents with vendors / suppliers, and propose solutions to prevent incidents from re-occurring.

Experience
Minimum:

• 3 - 5 Years’ experience in a corporate technical support environment
• 3 Years knowledge related to Microsoft hardware and software technology
• 1-2 years knowledge of Azure Fundamentals
• Basic knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles 
• Completed Microsoft Azure Fundamentals Certification 
• A+/N+ certificate 
• Dependent on the business requirement the specified experience may be subject to change.

Ideal:

• 5+ Years’ experience in an IT operational environment of which 3 years should be experience in a Banking environment 
• Vendor relationships and management

Qualifications (Minimum)

• A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology - Technical Support or Information Technology - Computer Science

Knowledge
MINIMUM:

• Knowledge in a corporate support environment
• Knowledge related to Microsoft hardware and software technology
• Basic knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles

IDEAL:

• Knowledge in a corporate and supplier support environments
• Knowledge related to Apple hardware and software technology
• Advanced knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles
• Understanding SCCM principles  
• Vendor relationships and management

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Negotiation skills
• Conditions of Employment
• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience
Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)
Knowledge
Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

• To receive, direct and assist external and internal clients
• To coordinate and administrate processes and the tidiness of the main reception and meeting rooms

Experience
Min:

• At least 2 years’ experience in administrative processes

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)
Knowledge
Min:

• Admin systems knowledge
• Basic business and accounting knowledge
• Client and reception interaction

Skills

• Communications Skills
• Numerical Reasoning skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills

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Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience
Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge
Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

go to method of application »

Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience
Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge
Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

go to method of application »

Purpose Statement

• To enable and enhance software quality assurance by designing and implementing a comprehensive set of activities and scenarios, combining Automated and Manual approaches. 
• To drive quality assurance through effective Automation practices, collaboration, and continuous learning within the team to ensure that the developed software meets and exceeds defined or standardised quality specifications throughout the Software Development Life Cycle (SDLC).
• To collaborate with team members to define test scenarios, and prepare, participate in, and oversee the execution of Automation test cases, the validation of functional/non-functional test requirements, and the preparation of test data in terms of input and expected outcome data, and required test environments.
• To collaborate with team members to develop all aspects of Automated testing along with creation, execution, and maintenance of Automated scripts in support of an Automated test-driven environment; and to coach/lead to help upskill team members, if needed.

Education (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Software Testing or Information Technology

Education (Ideal or Preferred)

• Software Testing - Foundation Level through the International Software Testing Qualification Board (ISTQB)

Knowledge and Experience
Knowledge

Minimum:

• Defect tracking systems (like Jira or Bugzilla) to report and track software defects.
• Creating and managing test data for Automation testing; including data generation, data-driven testing, and database manipulation.
• CI/CD practices and tools (like Jenkins, GitLab CI/CD, or Travis CI) to integrate and Automate testing in the software development pipeline.
• Performance testing tools (like JMeter or Gatling) to conduct load, stress, and performance testing of applications.
• Test management tools (like TestRail or Zephyr) to manage test cases, test suites, and test execution.
• Security testing concepts and tools (like OWASP ZAP or Burp Suite) to perform security testing of applications.
• Cloud platforms (like AWS or Azure) and experience in testing applications deployed in Cloud environments.
• Full Systems Development Lifecycle (SDLC) and its various phases.
• Version control systems (like Git); including branching, merging, and resolving conflicts.
• Ability to mentor/lead junior team members, provide guidance, and share best practices to enhance the overall testing capability of the team.

Ideal: 

• Non-functional testing including performance testing.
• Software Testing Lifecycle (STLC).
• Financial and Banking way of work and systems; including their unique testing requirements and regulatory compliance.
• Service-Oriented Architecture (SOA) principles and their implications for testing.
• Strong grasp of Object-Oriented Design principles and their application in developing robust and maintainable Automation test scripts.

Experience 

Minimum: 

• 3-5 years of hands-on experience in Automation testing; including designing, developing, and executing Automation scripts.
• Comprehensive end-to-end processes being tested to achieve successful results.
• Conducting impact analysis when introducing software changes to assess potential risks and determine necessary testing efforts.
• Best practices and industry standards in software and Automated testing, including reporting, tracking, and follow-up, as well as Software Quality Assurance (SQA) principles.
• Using test management and Automation tools to support testing activities.
• Expertise in Integration, Regression, and Automation testing techniques and methodologies.
• Designing and implementing end-to-end Automation frameworks (such as Data-Driven, Keyword-Driven, or Behavior-Driven frameworks).
• Designing/creating effective test cases and test scenarios based on requirements, user stories, and acceptance criteria.
• Executing test cases, documenting test results, and generating test reports.
• Testing APIs (using tools like Postman or REST Assured), and understanding of concepts like API endpoints, request/response validation, and authentication.
• Setting up and configuring test environments; including test databases, servers, and virtual machines.
• Relevant tools/frameworks (e.g., Selenium; JMeter; Gherkin, Cucumber; Java; or similar).
• How to combine Automated testing with Manual testing, to get an end-to-end Regression coverage in place (e.g., some tests can't be Automated).

Ideal:

• Working in an Agile methodology (such as Scrum or Kanban), and familiarity with Agile testing practices.
• Continuous delivery environment, where frequent software releases and Automated deployment pipelines are utilised.
• Collaboration with stakeholders and team to reinforce appropriate testing environments and timelines, aligning testing activities with project.
• Doing Java scripts.

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Problem solving skills

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Purpose Statement

• To Lead and provide direction to IT teams responsible for the Full Product Lifecycle, to ensure successful delivery of all product features, support, and maintenance-related tasks within the Capitec Bank Operations; operating across product lines.
• To oversee the ongoing drive to increase efficiency, optimisation, innovation, and people development in these environments.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology - Computer Science or Information Technology - Programming
• Software Testing - Foundation Level through the International Software Testing Qualification Board (ISTQB)

Experience and Knowledge

Minimum Experience:

• 5+ years’ experience in QA testing (identifying test conditions, creating test plans and test cases / scripts from project documentation, etc.); including Leading a technical team
• 5+ years' experience in Leading/coordinating a team and/or the work of Testing roles throughout the various testing phases and activities
• Systems Development Life Cycle (SDLC)
• Responsibility for delivery in a fast-moving environment which required validating work
• Test Automation experience
• Stakeholder engagement and relationship management
• Project Management principles and methodologies

Minimum Knowledge:

• Formal testing practices
• Software and hardware testing
• Application of test tools
• General business acumen
• Business analysis and design
• Budgeting / accounting principles
• Implementation and maintenance of financial and contact centre systems and procedures

Ideal Experience and Knowledge:

• Banking / retail credit industry experience
• Banking/Financial Systems environment and business model
• Agile development principles
• Non-functional testing experience (e.g., performance, stress, reliability, etc.)
• Experience in progressive database or Software Development roles
• Knowledge of databases and scripting
• Experience operating across product lines

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Analytical Skills
• Negotiation skills
• Attention to Detail
• Change Management Skills
• Management skills
• Problem solving skills

go to method of application »

Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience
Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge
Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

go to method of application »

Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

go to method of application »

Purpose Statement

• To respond to telephone and digital queries from clients to provide services across the different Capitec product offerings aligned to the set operational targets.

Experience

Minimum:

• 1-2 years’ experience* in a banking, retail, finance, client service environment

Ideal:

• 1 -2 years Contact Centre experience and/or function-relevant experience, preferably sales and/or service.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Financial Management or Business Management

Knowledge

Minimum:

• Retail/consumer service environment/Banking environment

Ideal: 

• Understanding of banking or financial principles and environment
• Basic telesales techniques and methods
• Basic sales principles and techniques
• Basic operational and product knowledge 
• Capitec Bank Products and Procedure

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Analytical Skills
• Selling Skills
• Influencing Skills
• Telephonic / Call skills