Receptionist - UPD Port Elizabeth at Clicks Group

Introduction

• We are looking to recruit a permanent Receptionist to work for United Pharmaceutical Distributors (UPD). The role will be based at our Port Elizabeth branch and will report to the Branch Manager.

Job description

Role Purpose:

• To manage the reception area and providing administrative support in order to ensure that customer needs are met in a professional, effective and efficient manner.

Role Objectives:

Receiving Clients as per the set SOP,

• Greet visitors appropriately
• Determine visitor needs in a professional manner
• Maintain visitor register
• Offer refreshments to visitors where appropriate
• Direct visitors to correct person
• Ensure back up when absent from reception desk

Answer Phone Calls

• Answer and address incoming phone calls in a timely and polite manner
• Clearly determine the purpose of the call
• Deal with queries and provide correct information
• Forward calls to appropriate person
• Take and deliver messages accurately and completely

Manage Mail

• Sort and distribute incoming mail
• Prepare outgoing mail for pick-up or courier
• Organize courier deliveries

Administration/Clerical Support

• Perform day to day administrative functions e.g. ordering of stationary, collating data and any other applicable admin fuctions.
• Maintain equipment and report any malfunctions e.g. KABA, Turnstile report etc
• Book meeting rooms and sending booking confirmation to participant 
• Assist with Labour broker or service provider Kaba enrollment etc.

Minimum requirements

Experience and Education:

• Matric or NQF level 4
• Contact Centre or Telephony Etiquette Certificate desirable
• Minimum 1 year relevant customer service experience
• Minimum 1 year switchboard / receptionist experience

Job related knowledge 

• Front desk support or Office administration
• Knowledge of computers and relevant software applications
• Knowledge of customer service principles and practices

Competencies Required:

• Effective communications skills - oral & written
• Computer skills including the ability to do spreadsheet and word processing
• Time management skills
• First Call resolution