Available Roles at Leroy Merlin

Description
Purpose of the role 

• To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.  

Main responsibilities 

• Contribute to the success of the company through excellent customer service
• Act as a host/hostess to customers who visit the business premises
• Provide information about the products and services of the business through various channels 
• Resolve customer queries 
• Advise customers on the various processes in the business
• Ensure that customers are satisfied
• Manage the cash desk, assist with orders, exchanges and refunds
• Manage the business’s loyalty program 
• Manage goods returned and liaise with the relevant departments
• Provide cash back on returned goods
• Record all transactions 
• Ensure minimal customer complaints 
• Ensure the speed and reliability of service to customers
• Ensure compliance with till policies and procedures
• Ensure compliance with all internal control procedures
• Delivery high level of the various services of the store: welcome point, loyalty card, etc.
• Ensure exceptional relationship with our customers
• Ensure efficiency in the department to minimise customer waiting time
• Ensure all processes enhance the quality of service offered to customers

Requirements
Requirements

The successful candidate should have the following skills, experience and attributes:

• Excellent communication skills
• Grade 12 / equivalent
• Excellent interpersonal relations
• Professional, empathetic and friendly
• Previous retail merchandising experience 
• Attention to detail
• Excellent interpersonal relations
• A team player
• Excellent customer service
• Self-confident, hardworking and lives by example
• Retail Experience will be an advantage
• Customer Service experience will be an added advantage
• Passion to serve
• Friendly, helpful, confident and engaging personality
• Genuine liking to working with people
• Exceptional customer services
• Curious and assumes initiative
• Proficiency in English
• Ability to multi-task

go to method of application »

Description
Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements
 Requirements 

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task
   

go to method of application »

Description
Purpose of the role 

• To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.  

Main responsibilities 

• Contribute to the success of the company through excellent customer service
• Act as a host/hostess to customers who visit the business premises
• Provide information about the products and services of the business through various channels 
• Resolve customer queries 
• Advise customers on the various processes in the business
• Ensure that customers are satisfied
• Manage the cash desk, assist with orders, exchanges and refunds
• Manage the business’s loyalty program 
• Manage goods returned and liaise with the relevant departments
• Provide cash back on returned goods
• Record all transactions 
• Ensure minimal customer complaints 
• Ensure the speed and reliability of service to customers
• Ensure compliance with till policies and procedures
• Ensure compliance with all internal control procedures
• Delivery high level of the various services of the store: welcome point, loyalty card, etc.
• Ensure exceptional relationship with our customers
• Ensure efficiency in the department to minimise customer waiting time
• Ensure all processes enhance the quality of service offered to customers

Requirements
Requirements

The successful candidate should have the following skills, experience and attributes:

• Excellent communication skills
• Grade 12 / equivalent
• Excellent interpersonal relations
• Professional, empathetic and friendly
• Previous retail merchandising experience 
• Attention to detail
• Excellent interpersonal relations
• A team player
• Excellent customer service
• Self-confident, hardworking and lives by example
• Retail Experience will be an advantage
• Customer Service experience will be an added advantage
• Passion to serve
• Friendly, helpful, confident and engaging personality
• Genuine liking to working with people
• Exceptional customer services
• Curious and assumes initiative
• Proficiency in English
• Ability to multi-task

go to method of application »

Description
Job Purpose

• The Retail Media Specialist will play a pivotal role in driving revenue and brand awareness through innovative retail media strategies. This individual will be responsible for developing and executing effective retail media campaigns across various platforms.

Responsibilities include:

• Develop and execute retail media campaigns: Create and implement comprehensive retail media strategies that align with overall marketing objectives and target audience demographics.
• Manage retail media budgets: Oversee and optimize retail media budgets to ensure maximum ROI on advertising investments.
• Negotiate with partners: Build strong relationships with partners to secure favorable advertising placements and rates.
• Analyze campaign performance: Track and measure the effectiveness of retail media campaigns using key performance indicators (KPIs) to identify areas for improvement.
• Stay updated on retail media trends: Keep abreast of the latest trends and technologies in the retail media landscape to inform campaign strategies.
• Collaborate with cross-functional teams: Work closely with marketing, sales, and other departments to ensure seamless execution of retail media initiatives.

Responsibilities include:

• Develop and execute retail media campaigns: Create and implement comprehensive retail media strategies that align with overall marketing objectives and target audience demographics.
• Manage retail media budgets: Oversee and optimize retail media budgets to ensure maximum ROI on advertising investments.
• Negotiate with partners: Build strong relationships with partners to secure favorable advertising placements and rates.
• Analyze campaign performance: Track and measure the effectiveness of retail media campaigns using key performance indicators (KPIs) to identify areas for improvement.
• Stay updated on retail media trends: Keep abreast of the latest trends and technologies in the retail media landscape to inform campaign strategies.
• Collaborate with cross-functional teams: Work closely with marketing, sales, and other departments to ensure seamless execution of retail media initiatives.

Requirements

Minimum Requirements:

• 1+ year of experience in retail media or a similar role
• Experience in consulting, e-commerce and/or retail/consumer product industries.
• Experience in building relationships and driving growth with business partners.
• Oral and written communication skills.
• Entrepreneurial spirit, willing to work in a start up mode 
• Highly organized and results oriented with love for responsibility and challenges. Ability to manage multiple advertisers in parallel.
• Strong commercial and analytical skills.

go to method of application »

Description
Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements
 Requirements 

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task

go to method of application »

Description
Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements
 Requirements 

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task 

go to method of application »

Description
Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements
 Requirements 

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task