Career Openings at The South African Revenue Service (SARS)

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 8-10 years' experience in a data analytics or data engineering environment, of which 3-4 years ideally at operational specialist level.

ALTERNATE

• Senior Certificate (NQF 4) AND 15 years' experience in a data analytics or data engineering environment, of which 3-4 years ideally at operational specialist level.

Minimum Functional Requirements

• Experience in Data Engineering / Business Data Intelligence / Data Science
• Advanced (applied theory) technical expertise regarding data processes, data cleaning, analysis, reporting, data models, and database design and testing
• Knowledge of and experience with reporting packages (SQL or equivalent, etc), databases (SQL etc), programming (SQL, R, Python, etc.)
• Advanced (applied theory) knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS, R etc.)
• Advanced (applied theory) Data warehouse knowledge

Be advance in the application of:

• Basic Data Migration
• Basic Data Visualization  
• Business Intelligence Methodologies
• Database Knowledge
• Advanced (applied theory) Programming Skills – i.e. SQL, and/or Python, R, etc. 
• Microsoft skills (Advance in)– i.e. Excel, Word, PowerPoint, etc

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision-making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements because of the change.
• Note potential problems and obstacles, accumulate supporting data and initiate actions to prevent or overcome predicted problems as may be identified.
• Research and support workable recommendations/solutions that meet business needs through information analysis.
• To perform complex / advance business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, data mining.
• To design, develop and test complex / advance data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
• To assist in the filtering and “cleaning” of imported data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
• Conducts analysis, summarizes key findings and trends, and produces data sheets, graphics and presentations.
• Works with research analysts to plan, create and distribute surveys
• Analyses data, creates summary reporting, and performs analysis to support the decision making of research, senior management, member companies and internal departments.
•  Builds and manage/maintain database to house data collected from various sources.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders that promote cross-functional process delivery solutions.

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Job Purpose

Process

• Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
• Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Perform complex tasks and guidance during implementation, maintenance and support of various SAP modules to enhance business functionality and overall performance, while maintaining customer satisfaction.
• Responsible for successful implementation of SAP, providing in-depth functional knowledge, and advices on SAP products to clients.
• Perform in-depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client’s needs.
• Analyse and Review requirements , perform configuration and testing in various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
• Close communication with functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs.
• Provide expert knowledge of industry best practices and recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Acts as liaison with client for troubleshooting: investigate, analyse, and solve critical SAP functional and application problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.
• Plan maintenance of current system solutions for various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
• Contribute to high productivity and motivation of working team with the use of your communication skills and cooperation; reach and realize project aims and outputs
• Review documentation for approval of all work tasks (definition) based on BRS and ensure adherence to SAP Support SDLC
• Incident Resolution for Severity 1 and 2 issues and assist with Business escalations for issues raised
• Plan, Design work classes and plan production release deployments
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Engage in hands‐on, in‐depth analysis, troubleshooting, reviews and designs of the software, including technical reviews and analysis of source code.
• Ensure proper testing has been completed and proper documentation exists to support new/modified applications in production and address any documentation gaps.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
• Skills and knowledge in performing data analysis to troubleshoot
• Ability to translate and refine customer reporting requests into actionable objectives, including identifying criteria, fields, grouping, summary options, time frames and other components required to build a successful report or dashboard
• Strong inter‐personal communication skills, including facilitating group discussions and presenting to business and technology leaders
• Understanding of SAP tables and data structures desired

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Minimum Qualification & Experience Required:

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) Fields: Information Technology, Computer Science, B‐Com and Engineering AND at least 7 years' experience in SAP environment, of which a minimum of 5 years’ experience as a SAP Development Technical Specialist

OR

• Diploma NQF 6 in the following fields: Information Technology, Computer Science, B‐Com, Finance, Management and Engineering and at least 8 years' experience in a SAP environment

Alternative

• Senior Certificate (NQF 4) AND 10 plus years related experience in a SAP environment

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Minimum Qualification & Experience Required

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) AND 5-7 years' experience in a similar environment, of which 1-3 year ideally at supervisory level.

ALTERNATIVE 

• Senior Certificate (NQF 4) AND 10 years related experience

Minimum Functional Requirements

• Certification required:  ITIL.
• Microsoft Intune and SCCM (Endpoint Analytics and Log Analytics)

Job Outputs:

Process

• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• To ensure that support services are provided that enable the service providers to provide their contractual services. (IMACD, processing of invoicing, management of IT Storerooms, asset management).
• To be responsible for the supervision and output of the IMACD team, relevant workstation assets and IT storeroom management team, finance management team and general operational support
• Procurement Management – Timely ordering of end user infrastructure (workstations)
• End user Support - responsible and accountable for the management of the services (IMACD) provided to end users.
• To be responsible for participating in the procurement processes and maintenance & support contracts (Vendors and Contractors).
• To manage the relevant shared facilities and services provided e.g.  IT Storeroom.
• Facilitate the payment of End User invoicing related to printing and workstations.

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Ensuring the team's adherence to specified policies, standards & procedures to prevent & reduce wastage on finance

People

• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.
• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Ensuring the Service provider invoices are paid according to contract provisions and the allocation of purchase orders for time and material work

Client

• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.

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Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in Statistics, Mathematics, Computer Science, Data Science, or a related quantitative field AND 5-7 years' experience in a similar or related Data Analytics environment, of which 2-3 years at a functional specialist level.

Alternative 

• Senior Certificate (NQF 4) AND 10 years of related experience in a similar or related Data Analytics environment, of which 2-3 years at a functional specialist level.

Minimum Functional Requirements

• Demonstrated experience in Data Engineering, Advanced Analytics, Business Intelligence, and applied GIS solutions.
• Solid practical expertise in data pipelines, data cleaning and transformation, statistical analysis, and automation of reporting processes.

Intermediate to advanced proficiency (non-negotiable) with:

• Advanced SQL (T-SQL or equivalent)
• Python or R
• SSIS, SSAS & Power BI
• Advanced C#
• Web tech (JavaScript, HTML)
• GIS tools and libraries (e.g. QGIS, ArcGIS, PostGIS, GeoServer, Leaflet, or related APIs)
• Strong grasp of data warehouse architecture and dimensional modelling.
• Hands-on application of: Data Migration, Data Visualization, Business Intelligence Methodologies, Database Design & Optimization
• Ability to work with large, complex datasets across multiple platforms and integrate structured/unstructured data sources.
• Proficiency in Microsoft tools: Excel, Word, PowerPoint, etc.
• Advantageous: Experience working with government data systems, data integration and matching solutions, spatial data workflows, or cross-departmental transformation initiatives.

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision-making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in the area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements because of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Execute specialist input through investigation & opportunities within the product process, including risk concerns.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• To acquire data from primary or secondary data sources and maintain databases, applying the knowledge of data extraction, transformation and business modelling.
• To perform “intermediate” business analysis using various techniques, e.g., statistical analysis, explanatory and predictive modelling, and data mining.
• To design, develop and test medium to complex data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
• To identify, analyse and interpret trends and patterns in medium to complex data sets, based on data findings.
• Communicate the results of their analysis and findings by using medium-to complex-data visualisation techniques with both internal and external customers.
• To ensure the availability of existing data analytics solutions (like reports, etc.) by maintaining them as well as improving them where shortcomings exist.
• To research best practices and support developing solutions and recommendations for the current business operations
• To assist in the filtering and “cleaning” of imported data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within the area of specialisation.
• Ensure that completed work adheres to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost-effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

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Education and Experience

Minimum Qualification & Experience Required

• Honours  / Postgraduate Diploma (NQF 8) in Industrial Engineering; Computer Science and Min. 10-12 years' experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Alternative

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Industrial Engineering or Computer Science and 15 years’ experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Job Outputs:

Process

Innovation

• Collaborate with local and international owners, partners and stakeholders
• Conduct local and international research and benchmarking
• Develop, socialise and publish fore-sighting reports
• Draft idea elevator pitches
• Understand business problem using data driven approach
• Design Innovation Solutions
• Draft Innovation Business Cases
• Build, test and demonstrate prototype
• Manage prototype governance
• Track solution benefits

Solutioning

• Build relationships with Business, Product and Segment Owners
• Build stakeholder and partner networks
• Assess the strategic landscape
• Draft or facilitate the drafting of modernisation and solution strategies
• (5-10-year horizon)
• Socialise modernisation and solution strategies
• Analyse and understand problems
• Collaborate on the detailed designs
• Draft Business Cases
• Participate in the development and testing cycle
• Track solution benefits

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies. 

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.