Career Opportunities at Bentley Systems

Position Summary
As a Senior Enterprise Success Manager, you will work with our premium accounts to help them move toward their ever-evolving desired outcomes. Leveraging your practical industry knowledge, domain specific workflow experience, business acumen, relationship management and broad understanding of Bentley solutions and Success Management. You will position yourself as a trusted advisor to our users to help them win in their business while maximizing their return on investment in Bentley solutions. You will be orchestrating a wide group of business, process, and solution specialists in Bentley to define and deliver on an account specific Success plan. You will also be the voice of our users to influence our product development roadmaps and improve their overall experience.

Your Day-to-Day

• Engage with key account stakeholders to facilitate capturing business outcomes, to position and prioritize improvement of digital workflows and to create a strategic, account specific Success Plan.
• Continuously measure results, course correct when and where necessary and proactively advise the account towards improving adoption of Bentley products and Services.
• Improve user’s awareness of what is possible by connecting them to our information and collaboration platforms.
• Devise content and manage the subsequent delivery of the Success Plan to ensure the achieving the mutually agreed desired business/strategic outcomes.
• Lead and own all aspects of post-sales engagement with the account. This includes coordination/cooperation with Account Management, Support Account Management, Solution Consultants and Trainers, and Product Management/Development.
• Continuously strive to Improve the account’s health and user satisfaction/Net promoter scores (NPS).
• Travel will be required for meeting accounts and/or visiting events on a regular basis (approx. 10%, predominantly in EMEA).

What You Bring To The Team

• Minimum of 5 - 10 years relevant industry experience (i.e. Sales, business analysis/development and/or Success Management), with experience in dealing with executive management.
• Experience and/or certification in engineering design, construction, project delivery and asset performance or a deep, proven, Senior Success Management background. Ideally (some of) both.
• Experience in an advisory capacity in, or exposure to strategic projects involving software configuration, training, development, testing, and deployment.
• Experience that includes managing account key stakeholders, Bentley Account Managers, Consultants, Software Development Managers, Professional Services Managers, IT and Network professionals.
• Familiar with organization change management aspects of delivering change programs.
• Strong interpersonal and team building skills, possessing diplomacy and business judgment. Passionate when advocating and positioning positive change and calm and collected in times of unanticipated situations and (business) disruption.
• Skilled at situation assessment to determine next steps in complex environments and comfortable with confrontation (positive as well as negative, as long as it is constructive)
• Experience at, and being comfortable with, working both independently (remote/self-motivated) and in a team-oriented, collaborative environment as an active contributor is essential.
• Fluent English language skills (written as well as verbal) including presentation skills at executive level are a hard requirement.

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Your Day-to-Day:

• Develop Linear Analytics configurations, including requirements clarification, design, configuration, solution implementation, test management and testing, documentation writing.
• Liaise with clients and users to collect detailed functional and technical requirements, and to provide resolution to technical issues.
• Design, build, implement, test and maintain efficient, reusable, and reliable Linear Analytics scripts.
• Design and Quality test code to achieve bug free development.
• Understand and use common data collection methods and protocols.
• Work with linear data from different systems (data profiling, transformation, import and visualization).
• Write technical documentation to support user specific Linear Analytics implementations.

What You Bring to The Team:

• Degree and / or Higher National qualifications related to Computer Science/Software Engineering as well as relevant professional qualification(s)
• Knowledge of Object-Oriented Design, SOLID and Test-Driven Development Required
• Knowledge of XML and JSON structures required.
• Minimum of 3 years of experience with Full Software Development Life Cycle practices and agile methodologies and frameworks such as Scrum Required.
• Communication, problem solving, presentation, and influencing skills
• Team player, able to direct others to participate as part of a cross-regional/functional team and work with business partners and vendors
• Self-Starter, able to take the initiative with the ability to work with minimal supervision or guidance and attention to detail.
• Fluent in English (written and verbal communication).
• Creativity and Analytical thinking and experience (design prior to coding).
• Understanding of the benefits technology can bring (ability to see the bigger picture).
• Experience with source control management (git) and branching and version strategies.