Career Opportunities at Derivco - 4 Positions

As a Security Operations Centre (SOC) Analyst you will be responsible to provide dedicated “eyes on glass” monitoring and analysis capability for SOC operations. You will also conduct analysis of security events to include validation, escalation and reporting of events of interest based on the guidelines and event handlers provided. The SOC Analyst will be responsible for the all such events of interest and will make sure they are continuously monitored and reviewed.

Key Responsibilities:

General

• Monitoring and analysis of cyber security events
• Services monitored will include, but are not limited to SIEM, IDS/IPS, Firewall, Web Application Firewalls, Data Loss Prevention (DLP), DAM, ePO
• Security Event Correlation and Reporting to appropriate Tier 2 Security Analyst or Incident Response staff or relevant sources to determine increased risk to the business
• Recognize potential; successful; and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information
• Monitoring that all Security tools are working properly
• Check external feedback from other teams on a daily basis and apply the results effectively
• Get feedback from the shift team on a weekly basis and assist where possible to address points of frustration

Monitoring Management

• Updates inaccurate and add missing knowledge base documents where required
• Handles escalations effectively, ensuring a minimal number of duplicate escalations created
• When acknowledging alerts, ensures alerts are closed at the end of every shift
• Monitors alerts and incidents diligently by actioning them in a timeous manner
• Investigates alerts using the systems provided and adds investigation details to escalated incident descriptions
• Reports back on identified trends that may be forming and/or proactive actions taken to reduce spam
• Ensures all tasks/incidents are assigned to the correct support teams
• IT Operations Centre ­Support Engineer: Behavioral Outputs

Security Focus

• Engineer needs to have a Security perspective on all work being done, keeping the 3 principals, Confidentiality, Integrity and Availability in mind.

Contributes to Team Success

• Demonstrates personal commitment to the team.
• Listens and fully involves others in team decisions and actions.
• Shares important or relevant information with the team.
• Values and uses individual differences and talents.
• Actively participates as a member of a team to move the team toward the completion of team goals.

Displays Company Values

• Operates with integrity, through honesty and keeping of commitments, to demonstrate care.
• Remains open to ideas, listens to others and objectively considers others ideas and opinions even when they may conflict with their own.
• Supports others by treating them with dignity, respect, and fairness.
• Takes independent action by suggesting new ideas or potential solutions to problems.
• Accepts responsibility for outcomes, whether positive or negative, and is willing to admit mistakes and refocus efforts.
• Demonstrates passion by taking immediate action when confronted by a problem or made aware of a situation.
• Takes ownership for quality by dedicating the required time and energy to assignments and making sure no aspect of the work is neglected

Ownership

• Takes ownership for quality by dedicating the required time and energy to assignments and making sure no aspect of the work is neglected.
• Makes sure all tasks undertaken are seen to completion in a professional and courteous manner.
• Ensures all systems used are always working correctly.

Requirements and Skills:

• Security Operations Center (SOC) environment experience with at least 1 years of IT to include 1+ years of related SOC and incident monitoring experience a MUST
• Experience with SIEM, IDS/IPS, Firewall, Web Application Firewalls, Data Loss Prevention (DLP) and Security Event Correlation
• Excellent analytical and problem-solving skills
• Experience with technical writing
• Possess an understanding of security standards and risk management
• Have excellent written and verbal communication skills
• Possess the ability to adjust and adapt to changing priorities in a dynamic environment
• Be able to multi-task and be pro-active in addressing issues and requests
• Possess technical acumen and the ability to understand and interpret technical specifications

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Key Responsibilities include the following:

• Stakeholder management and engagement is key in this role. 
• Reporting to stakeholders daily and the ability to proactively plan and predict various aspects of the initiative. 
• Leadership and guidance
• The management of multiple projects at various stages of the SDLC and continuously manage risks/issues and the statuses of the various initiatives with an in depth understanding of the detail. 
• Execute the service objectives and align the service delivery
• People management (includes technical mentorship, coaching, career development, performance reviews)
• Manage delivery and communication (internal and external to the team)
• Lead change management activities
• Manage a team of skilled individuals who look after an array of services that aligns to the game’s goals

Key Requirements:

• Minimum 5 years proven leadership experience within software industry

Relevant qualification

• Proven experience in the leading a team of skilled software testers
• Strong industry knowledge
• Excellent leadership, communication, and customer service skills
• Understanding of Software Development / Delivery Methodologies: understanding of high performance, scaled software delivery and operational methodologies
• Agile experience and implementation

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Job Responsibilities

Employee Relations

• Guide and assist managers with any necessary investigations regarding Operational issues, as required
• Highlight any issues you identify that need to be addressed
• Ensure knowledge of Labour legislation is kept up to date
• Ensure processes are followed in-line with legislative requirements, and matters are dealt with timeously
• Facilitation

Organisation Development

• Identify OD issues – including team and individual issues eg performance; cultural; communication; leadership
• Act as Change Agent when required and Implement and coordinate any initiatives that are derived from above
• Monitor and provide feedback on any behavioural or business practice concerns.
• Develop or source appropriate interventions to monitor, improve organization/team or individual effectiveness
• Develop HR Strategic Plan for Business area and ensure that it is aligned with the strategy

Talent Management

• Ensure retention of top talent through various initiatives and programs
• Ensure Key man reliance is identified and managed
• Develop and maintain a succession plan for Business Area
• Encourage all employees have a relevant PDP in place
• Encourage participation of employee engagement surveys, and drive relevant initiatives identified from the results
• Refer employees to the Employee Assistance Program, when required
• Employee wellness
• Drive Talent review process in BU and outcomes from this process

Training and Development

• Identify training needs and work with Talent Development to coordinate and /or meet these needs
• Work with Business unit budget to meet requirements where applicable
• Facilitate and/or coordinate workshops where required
• Drive Leadership development within the Business Area
• Develop Training Plan for Business Area
• Coach relevant parties when required
• Send BU PDP’s through to Talent Development team for Talent needs

Remuneration, Reward and Recognition

• Work with Remuneration specialist to implement fair and consistent remuneration practices and ensure governance through the application thereof
• Understand the basic principles of reward practices and ensure consistency of application throughout the business unit
• Understand the benefits structures offered by the company
• Understand the mechanisms of recognition within the business and assist in their application
• Facilitate annual events (eg annual increases, bonus
• Recruitment and Selection Work with Talent Acquisition to we attract top talent
• Prepare job spec and work with Acquisition to advertise accordingly both internally and externally
• Screen CV’s and Conduct competency based interviews; make recommendations on best-fit candidates
• Conduct 30, 60 and 90 day check in’s with new employees
• Prepare and maintain job profiles when necessary

Performance Management

• Work with management to resolve any performance issues that arise
• Facilitate Performance Improvement Plans
• Provide guidance and support to managers and employees
• Ensure fair, clear and consistent processes are followed
• Facilitate and drive the Continuous Performance Improvement process
• Continuous evaluation of Performance Processes, and recommend enhancements if required

 Requirements

• 3 years of HRBP experience
• Relevant Degree or Diploma in HR
• Good knowledge of all relevant legislation (LRA; BCE; OHSA; EEA; SDA)
• Excellent written and verbal skills
• Ability to build strategic working relationships
• Client focus and service orientation
• MS Office skills must be good (Word; Excel; PowerPoint; Outlook)

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Responsibilities
System Administration of Observability Solutions

• Create and maintain roles, environments and machines in the CMDB
• Create and maintain alerting from all logging technologies including but not limited to ElasticSearch, InfluxDB, Prometheus, SCOM, Graphite, Azure Monitor
• Ensure retention policies are effectively managing data retention in ElasticSearch, InfluxDB, Prometheus, SCOM, Graphite, Azure Monitor
• Ensure roles, environments and machines are kept in sync between CMDB, various logging platforms and the Ansible deployment services.

Automation

• Deployment and administration of new and existing tools
• Implement standards and procedures set out for the Automated Deployment solution using automation where feasible
• Prototype and develop new tools
• Research new technology trends and logging technologies tools to remain abreast of current technology
• Troubleshoot and fix bugs reported in existing tools

Documentation/User Guides     

• In conjunction with key stakeholders it responsible for the development of user guides and training documentation for systems.
• Documents functions and changes to new or modified modules and test activities/results.
• Maintain Observability of Infrastructure and Applications in Dev and Production
• Apply updates to logging software when necessary to ensure logging technologies can take advantage of the latest features and bug fixes
• Ensure Maintenance Mode and Change Controls are logged when making changes to servers
• Install all logging, monitoring and alerting tools are installed on newly provisioned Production server hardware.
• Keep abreast of latest software updates available for logging and metrics software
• Maintain the Development and Testing deployment software installations for ElasticSearch, InfluxDB, Prometheus, SCOM, Graphite, Azure Monitor
• Maintain the Production deployment software installations for ElasticSearch, InfluxDB, Prometheus, SCOM, Graphite, Azure Monitor
• Monitor and troubleshoot offline agents to ensure monitoring and observability are not affected
• Monitor and troubleshoot agents requiring upgrades to ensure monitoring and observability are not affected

Provide Support

• Assists in support across the business for all application logs and metrics.
• Provide guidance and expertise to stakeholders on Enterprise Observability related issues
• Provide support to Development teams to ensure all observability solutions are designed with user experience, performance, and operability in mind.
• Assist developers and IT deployment engineers with Logging related troubleshooting
• Assist developers with setting up of new methods for logging events for any new projects
• Monitor failed agent deployments and provide support to ensure observability is maintained
• Provide an overview and/or tutorial for teams who are new to Automated Deployments and Logging Technologies.
• Provide guidance on standards and procedures set out for the Logging Technologies

Standards, Policies and Procedures     

• Adheres to and participates in the formulation and implementation of the Enterprise Observability Strategy.
• Adheres to standards and procedures.
• Reviews modules for quality assurance.

Maintenance     

• Assists in establishing requirements, methods and procedures for routine maintenance.
• Plans and performs ongoing routine logging and metrics related application maintenance tasks.

Coaching and Mentoring      

• Provides technical coaching and mentoring to less-experienced team members.

Technology Evaluation and Research     

• Evaluates new application packages and tools and performs research on best practices.to provide recommendations for the solutionsprovide recommendations for the solutions.

Vendor Management

• Work with vendors to resolve problems and develop solutions.

Deployment     

• Builds automated deployments using configuration management technology.
• Deploys new modules, upgrades and fixes to logging and metrics technologies across the dev and production datacenters
• Documents and completes knowledge transfer to support.
• Validates deployments.

Development     

• Performs script maintenance and updates due to changes in requirements or implementations
• Assists with setup and maintenance of all logging and metrics environments for all Derivco (dev and production data centers) and its operators / customers.
• Codes and documents custom observability frameworks.
• Develops and/or implements reusable components.
• Develops/ builds IT solutions to meet business requirements.
• Installs and configures solutions.
• Integrates solutions with other applications and platforms outside of the framework.