Career Opportunities at Ignition Group -(7 Positions)

The role: 

We're a company that values detail. Ignition Group’s dedication to quality has allowed us to become a leader in our industry.

The Compliance, Risk and Quality Assurance Practitioner is responsible for identifying policy, procedure and process control weakness by collecting, analysing, and evaluating data and trends on aspects of quality and risk to assist in assessing and documenting results of quality assurance and control processes.

The successful candidate will be responsible for POPI compliance, for PCI- DSS compliance and implementing an ISO27001 compliance analysis for the business.

The detail:   

• Maintain and administer the company risk register to ensure key risks are identified, analysed, and mitigated with appropriate internal controls. 
• Implement quality assurance and risk management processes, tools, and initiatives to ensure sustainable delivery of efficient operations. 
• Facilitate the implementation of exception reports against key performance standards and assist in monitoring corrective actions.
• Identify process control weaknesses and engage the business to find solutions.
• Assist in the development, enhancement and implementation of the appropriate risk management and quality assurance policies, procedures and systems.
• Use programs to collect, analyse, and evaluate data and trends on aspects of quality and risk to assist in assessing and documenting results of quality assurance and control processes.
• Report findings that stimulate continuous improvement.
• Participate in driving change to ensure internal and external recommendations are implemented and evaluated in a timely manner. 
• Analyse the financial impact on the company when risks occur.
• Perform risk assessments by analysing current risks and identifying potential risks affecting the company.
• Perform risk evaluations by evaluating the company’s previous handing of risk and comparing potential risks with criteria established by the company.
• Ensure the ability of business continuity plans to limit risks.
• Build risk awareness amongst staff by providing support and training within the company.
• Perform functions associated with quality control and assurance operations, including calibration tasks and implementing quality assurance procedures related to operations.
• Assist with risk management audits from business partners (SBSA, Cell C, MTN, PnP, etc) as required.
• Provide quality assurance and risk management services to internal stakeholders by implementing and maintain a compliance risk management process.
• Proactively support the resolution of escalated customer queries or complaints to ensure risk to business is kept at a low.

We’d like to hear from you if you have:

• A Bachelor’s degree in quality management, risk management or a relevant discipline? An LLB Degree is preferred, but not required.
• At least 4 – 5 years' experience in a similar compliance, assurance and/or risk management position.
• Demonstrated experience in the successful implementation of quality and risk systems.
• Experience investigating incidents and complaints.
• Demonstrated experience implementing and evaluating policies, procedures, protocols, and work practices.
• Demonstrated experience conducting and implementing quality assurance improvements.

Key skills and attributes:

• Demonstrated understanding of key risks related to the provision of products and services.
• Ability to promote the philosophy of continuous quality assurance, improvement, and risk management.
• Demonstrated knowledge of company risk register and hierarchy of controls.
• Ability to collect, analyse and present data related to quality and risk and facilitate actions to address identified issues.
• Demonstrated high level written and verbal communication skills with the ability to present information clearly and succinctly, and engage with a variety of stakeholders and colleagues at all levels.
• Ability to work in high-pressure situations, and manage urgent and complex tasks simultaneously.
• Demonstrate high levels of integrity and professionalism.
• Good commercial acumen and familiar with financial, operational, HR and project management procedures.
• Proactive approach with excellent attention to detail and planning and organising skills.
• Knowledge and experience in key trends that impact business.

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The role: 

Leaving a legacy starts with the small things. We believe that every interaction we experience is an opportunity to make the world around us better.

Ignition Group is seeking a Junior Learning and Development Specialist who thrives in a dynamic, fast-paced environment and has a strong training and development background.

As the Junior Learning and Development Specialist, you will be responsible for analysing, designing and developing high quality training content for technical and non-technical learning programs for various projects within the People team. This role focuses on instructional design, curriculum development, employee development and facilitation and program management.

The detail:

• Assess training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees and customers.
• Develop unique training programs to fulfil workers specific needs to maintain or improve job skills.
• Create and/or acquires training procedure manuals, guides, and course materials.
• Present training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Maintain knowledge of the latest trends in training and development.
• Prepare and implements training budget; maintains records and reports of expenses.
• Perform other related duties as required.

Are you this person?

• Are you familiar with SCORM, online learning, learning technology, instructional, graphic, and/or web design or development?
• Do you have strong interpersonal, presentation, problem solving and formal training skills?
• Are you a constituent Assessor and Moderator with any SETA? 
• Are you familiar with: WSP/ATR submissions and SDF certification?
• Do you have facilitation experience in both learnership and short courses?
• Do you have 4 or more years training experience in the corporate environment?
• Do you have 2 or more years of experience in a curriculum development role or similar, managing medium to large scale programs while working cross-functionally with multiple teams and stakeholders?
• Do you have experience on leading projects for an entire group or department, or a major piece of a larger cross company product or projects
• Do you have experience using data collection, research, and analysis to evaluate project outcomes and improve and organizational performance?
• Do you have experience with technical, field-based, or customer service organizations?

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The role:

The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services.

Our employees are always at the forefront of business technology and we count on them to use their knowledge and skills, to move our company from strength to strength.

The Product Tester is responsible for performing audits and tests of software products in accordance with software testing plans, policies and procedures. The incumbent of this position is skilled in the software testing environment, database management, and component specific software and languages. The primary responsibility of this position is to catch, document and report any bugs, defects and coding errors that happen during testing to the software development team.

The detail:

Key Focus and Duties:

• Performing audits and tests of software products in accordance with software test plans, policies and procedures
• Debugging and characterizing defects
• Providing software evaluation reports detailing configuration and descriptions for passing and failing tests
• Executing software test plans, automated scripts and programs for testing
• Maintaining documentation of test operations and report results to software development team
• Identify actual and potential problems in test plans or company products
• Assist software development team in the diagnosis and replication of software failures
• Perform functional, regression, and end-to-end acceptance testing
• Providing reports on progress, anomalies, risks and issues associated with the overall project
• Executing test cases against stories, creating and maintaining tests in line with agreed testing standards and practices
• Providing feedback on user stories from a quality point of view and promoting bug prevention strategies, testability, accessibility

Knowledge, skills and attributes:

• Demonstrate the ability to plan and organize
• Excellent attention to detail and high accuracy
• Excellent verbal and written communication skills coupled with solid interpersonal skills
• Solid problem analysis and solving skills
• Excellent working knowledge of test methodologies, implementing test plans, test cases and debugging
• Extensive technical understanding across the digital domain
• Thorough understanding of test best practice
• Understand common software failures and faults
• Solid knowledge of software testing technologies
• Demonstrate ability to translate solutions into business terms and communicate to stakeholders
• Solid understanding of testing of IT systems, including manual and automation testing

We’d love to hear from you if...

• You have a Bachelor’s Degree in Computer Science, Information Systems, Engineering or equivalent
• Relevant certification
• Proven experience in a variety of testing efforts
• At least 3 years’ experience in a similar position
• Experience of dealing with relevant stakeholders
• Experience in executing test strategies
• Good background on what is technically required to deliver IT solutions
• Experience with defect tracking and testing systems

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The role

If you love using a balance of your customer service skills and technical know-how, to help people solve problems and if you have a passion for fixing issues, this is the role for you!

The Scrum Master is responsible for making sure a scrum team lives by the values and practices of the scrum.

The detail

Team Management and Facilitation

• Guiding the team and organisation on how to use Agile/Scrum practices and values to improve customers service.
• Guiding the team on self-organising to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Assessing the Scrum Maturity of the team and organisation and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Facilitating getting the work done without coercion, assigning, or dictating the work.
• Facilitating discussion, decision making, and conflict resolution.

Time Management

• Ensuring an increase in velocity of each sprint team over time and that each sprint team delivers within agreed velocity sprint.
• Improving on sprint estimation over time and close to 100% delivery of proposed sprint contents.
• Ensure that groomed backlog is up to date 100% of the time.

Are you this person?

• Are you Scrum Master certified?
• Have you completed your First level Scrum Master certification (CSM, PSM I)?
• Do you have experience playing the Scrum Master role for at least one year for a software development team that was diligently applying Scrum principles, practices, and theory.

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The Role:

With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage!

We are looking for a dynamic and organised Financial Executive for our Group Services.

The Detail:

• Responsible for the Group Service finance function, the Finance Executive for Group Services is accountable for the group reporting, budgeting, forecast collation, income tax compliance management, external auditor liaison and group treasury.

Educational and Professional Body Requirements:

• Business related Degree e.g., Bcom (Accounting), Economics, Business Administration, etc.
• Registered Chartered Accountant.

Experience:

• At least 12 years' experience in the finance industry with specific experience managing a team in a dynamic and highly competitive environment.
• Experience in a senior financial leadership role in a company with complex financial modelling.
• Demonstrated ability and experience advising and influencing executives, providing insights that lead to key decision making within the business.

Skills:

• Creative, strategic, and financial acumen coupled with strong business intellect necessary for taking the business to the next level.
• Ability to collaborate with executives at a strategic and tactical level.
• Deep understanding of regulation, coupled with an understanding of cost and revenue, capital allocation, and stakeholder issues.

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The role: 

Leaving a legacy starts with the small things. We believe that every interaction we experience is an opportunity to make the world around us better.

Ignition Group is seeking Contact Centre Administrators for our growing local and international business units, who thrive in dynamic and fast-paced environments, and who has a strong understanding of MS. Office.

The ideal candidate will be required to lend support to Senior Managers with regards to presentations and reporting, and will require excellent organizational and administrative skills, including the ability to prioritize and plan a varied workload.

We would like to hear from you if you have;

• A minimum of 1-year uninterrupted experience in an administrative role in a contact centre environment.
• A minimum of 2 years’ experience working with MS Office, with a focus on MS. Excel and Ms. PowerPoint.
• Knowledge of clerical and administrative procedures and systems such as filing and record keeping.
• Knowledge of principles and practices of basic office management.
• Previous experience with reporting and analytics.
• Strong written and verbal communication skills.
• High attention to detail.
• Clear records in HR, attendance, and performance (internal). 

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The role: 

Do you have leaderships skills, Contact Centre experience and heaps of ambition?

We’re looking for Junior Trainer to coach our Training intakes.

If you’re someone who looks the part, acts the part and has pride in what they do, we could be looking for you.

The detail:

Management

• Call-flow management and interval control.
• Drive and encourage individuals and the whole training intake, through call and utilisation times using measurement, targets, feedback and communication.
• Responsible for the day-to-day management of the training intake, including the monitoring of shift patterns, time-keeping, absence, and overtime.

Coaching and Developing

• Coach, mentor and develop the intake.
• Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice and reviewing departmental processes.
• Establish goals both for the training intake and for the individual candidates.
• Identify and address any additional training that your training intake requires.

Collaboration

• Actively work with Trainers and Contact Centre Management to ensure that all intakes are geared towards achieving the success of the campaign.

We'd love to hear from you if?

• You have at least three years’ Contact Centre experience.
• You have a NQF Level 4 qualification (Matric).
• You have proven experience exceeding Team KPIs.
• You have an understanding of the importance of punctuality and good attendance.
• You have great communication skills.
• You have the ability to work well under pressure.
• You have clear HR records.