Junior Trainer at Ignition Group

The role: 

Do you have leaderships skills, Contact Centre experience and heaps of ambition?

We’re looking for Junior Trainer to coach our Training intakes.

If you’re someone who looks the part, acts the part and has pride in what they do, we could be looking for you.

The detail:

Management

• Call-flow management and interval control.
• Drive and encourage individuals and the whole training intake, through call and utilisation times using measurement, targets, feedback and communication.
• Responsible for the day-to-day management of the training intake, including the monitoring of shift patterns, time-keeping, absence, and overtime.

Coaching and Developing

• Coach, mentor and develop the intake.
• Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice and reviewing departmental processes.
• Establish goals both for the training intake and for the individual candidates.
• Identify and address any additional training that your training intake requires.

Collaboration

• Actively work with Trainers and Contact Centre Management to ensure that all intakes are geared towards achieving the success of the campaign.

We'd love to hear from you if?

• You have at least three years’ Contact Centre experience.
• You have a NQF Level 4 qualification (Matric).
• You have proven experience exceeding Team KPIs.
• You have an understanding of the importance of punctuality and good attendance.
• You have great communication skills.
• You have the ability to work well under pressure.
• You have clear HR records.