Careers at Standard Bank Group

Job Description

We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.

• Warmly greet and assist customers as they enter the branch, creating a positive first impression
• Identify and assess customer needs through active listening and questioning
• Record and monitor customer inquiries, ensuring accurate documentation
• Efficiently allocate customers to appropriate departments or specialists for further assistance
• Provide basic information and guidance on bank products and services
• Handle and resolve simple customer queries independently
• Maintain a high level of integrity and adhere to ethical standards in all interactions
• Collaborate with other team members to ensure smooth customer flow within the branch
• Stay updated on bank policies, procedures, and product offerings to provide accurate information
• Contribute to maintaining a clean and welcoming branch environment

Qualifications

• National Certificate (NQF5) or equivalent qualification

Experience

• 1-2 years of branch banking experience, focusing on customer service
• Excellent communication and interpersonal skills
• Proficiency in computer systems, including banking software
• Strong problem-solving abilities and attention to detail
• Customer-centric mindset with ability to work in a fast-paced environment
• Basic knowledge of banking products and services (preferred)
• Fluency in English and other local languages (advantageous)

Additional Information

Behavioural Competencies:

• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)

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Job Description

The role entails partnering with Market Risk, Collateral business stakeholders, and a wide array of other business and technology areas, providing strategic input and assuring operational delivery, for the realization of Global Markets strategic goals and greater CIB and Technology strategy. In addition to strategic and senior operational leadership, as well as working in compliance with the Bank's policies, procedures, and governance guidelines, the role also requires fulfilling the following:

• Championing team development and ensuring a well-designed, performant Murex Risk platform and capability suite.
• Maintaining accountability for end-to-end service delivery, adapting focus from planning to hands-on technical work as needed.
• Working within the Bank's, CIB's and Global Market's value and Total Cost of Ownership (TCO) framework.
• Participating in the Murex Manco and other leadership bodies, driving strategic direction for the team and partner business areas.

Qualifications

• Post Graduate Degree: Information Technology (Min)

Additional Information

Experience Required: Software Engineering

• More than 10 years: Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions
• More than 10 years: Proven ability to work effectively as both a team leader and as a member of a small team of technical staff working in an agile development environment. Track record in capability and competency building and coaching of staff is required. Minimum 5-7 years' experience as a manager running a portfolio of 20+ technical experts

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Embracing Change

Technical Competencies:

• Agile Engineering
• API Engineering
• Automation
• Cloud Computing
• Continuous Delivery (CD)

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Job Description

• We're looking for a results-driven Universal Banker with a proven track record of exceeding sales targets. The successful candidate will be responsible for driving sales growth, developing and executing sales strategies, and providing exceptional customer service. To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.

Qualifications

• National Certificate in Banking (NQF5 FAIS-recognized qualification or above), demonstrating a solid foundation in banking practices, financial services, and industry standards. This qualification ensures a high level of competency in financial advisory and intermediary services, in line with regulatory requirements.

Required Experience:

• 3-5 years’ experience in banking or financial services, with a focus on FAIS qualifications and financial advisory roles.
• Proven and strong sales background, consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions).
• Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment.
• In-depth knowledge of banking operations including account management, transaction processing, and client relationship management.
• Strong understanding of banking products, policies, and regulatory compliance.
• Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction.

Additional Information

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

Technical Competencies

• Banking Process & Procedures
• Client Acceptance & Review
• Application & Submission Verification (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)

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Job Description

• To scope, plan, design and deliver complex end to end solutions against required standards and timelines. To direct, guide and oversee technical solutions delivery, interpreting business requirements, defining technical tasks, engineer quality software, end to end testing and troubleshooting technical questions, software and database issues. To lead, manage and mentor Software-; Quality Engineers across identified delivery teams to build and improve Engineering capability.

Qualifications

Type of Qualification: Post Graduate Degree
Field of Study: Information Technology
Experience Required
Software Engineering
Technology
More than 10 years

• Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions

More than 10 years

• Proven ability to work effectively as both a team leader and as a member of a small team of technical staff working in an agile development environment. Track record in capability and competency building and coaching of staff is required. Minimum 5-7 years' experience as a manager running a portfolio of 20+ technical experts

Additional Information

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Embracing Change
• Empowering Individuals
• Examining Information
• Exploring Possibilities
• Interacting with People
• Making Decisions
• Showing Composure
• Team Working

Technical Competencies:

• Agile Engineering
• API Engineering
• Automation
• Cloud Computing
• Continuous Delivery (CD)
• Continuous Deployment
• Continuous Integration (CI)
• Core Systems
• Data Engineering
• Design Thinking
• Error Budgets
• Incident Response
• Infrastructure as Code (IaC)
• Knowledge Management
• Microservices
• Non-abstract Large System Design (NALSD)
• Observability (Application and Web Analytics)
• Platform Engineering
• Policy as Code
• Post-incidence Analysis
• Reliability and Resilience
• Security Engineering
• Service Level Management
• Software Engineering Tools
• Software Foundations
• Systems Integration and Build
• Test-driven Design (TDD)
• Threat Modelling

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Job Description

• To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Qualifications

Type of Qualification: Matric and NQF level 5 and above
Field of Study: Banking

Experience Required
Credit Risk – BCB
Risk & Corporate Affairs
3-4 years

• Inbound and Outbound contact centre experience – early, late and legal collections in Cheque, Loan and Card collections. 

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Establishing Rapport
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Showing Composure
• Taking Action

Technical Competencies:

• Active Listening
• Contact Centre Customer Relationship Management
• Negotiation Skills
• Query Resolution
• Telephone Caller Handling
• Verbal Communication

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Job Description

• To lead strategy alignment and execution for the Business and Commercial Banking (BCB) Risk Function to ensure adherence to all Group Risk governance, services, processes, and practices conducted are future fit, repeatable, and sustainable. To lead and drive the integration of group services, strategy enablement and technology strategies between Group, Business Areas and Countries across BCB and SBG. Act as the Business Unit Head for data in BCB Risk.

Qualifications

Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce, Generic Management, Information Technology, Risk Management
Licences/Certifications : Certified Project Management Professional (PMP)-PMI , Certified Data Professional.

Experience Required
Business Enablement
More than 10 years

• The role requires a seasoned individual with a thorough understanding of the regulatory environment as well as the basic principles and objectives of the Bank. Proven experience in project/programme management, and leading multiple projects across the organization. Experience in building partnerships and engaging with multiple stakeholders at senior levels across the ecosystem.

More than 10 years

• Proven experience in a risk management, compliance or regulatory role. Experience in understanding IT, Finance, operational controls and analysing complex sets of data to interpret, visualize and identify trends. Experience in leading large teams; Change management experience.

Additional Information

Behavioural Competencies:

• Developing Expertise
• Developing Strategies
• Directing People
• Exploring Possibilities
• Interacting with People
• Showing Composure

Technical Competencies:

• Operational Planning
• Policy Development
• Scenario Development
• Strategic Planning and Reporting
• Strategy Definition

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Job Description

• To provide leadership in respect of managing Fraud risk to the executives of the Standard Bank Group that will enable the executives to discharge their responsibility in making informed decisions with regards to the management of fraud risk with clear cognisance of risk appetite and customer experience parameters provide strategic direction to the GFCC Operational Committee (OPCO) and Management Committee (MANCO) by providing best practice solutions and leadership to the team .

Qualifications

Type of Qualification: Masters Degree
Field of Study: Business Commerce
Type of Qualification: Masters Degree
Field of Study: Legal
Type of Qualification: Post Graduate Degree
Field of Study: Risk Management

Experience Required
Group Anti Financial Crime
Compliance
5-7 years
8-10 years

• Identifies and reports fraud trending, control weaknesses and gaps, fraud mitigation strategies and fraud detection methodologies. Facilitates policy and procedure changes that will assist in mitigating fraud risk. Conducts periodic meetings with management and serves as liaison for areas of responsibility.

Additional Information

Behavioural Competencies:

• Articulating Information
• Convincing People
• Developing Expertise
• Developing Strategies
• Directing People
• Documenting Facts
• Establishing Rapport
• Examining Information
• Interacting with People
• Interpreting Data
• Making Decisions
• Upholding Standards

Technical Competencies:

• Analysing Insurable Risk
• Business Acumen (Audit)
• Evaluating Risk Management Effectiveness
• Forensic Auditing
• Remedial Action Development
• Risk Acceptance
• Risk Reporting
• Risk Response Strategy

go to method of application »

Job Description

We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.

• Warmly greet and assist customers as they enter the branch, creating a positive first impression
• Identify and assess customer needs through active listening and questioning
• Record and monitor customer inquiries, ensuring accurate documentation
• Efficiently allocate customers to appropriate departments or specialists for further assistance
• Provide basic information and guidance on bank products and services
• Handle and resolve simple customer queries independently
• Maintain a high level of integrity and adhere to ethical standards in all interactions
• Collaborate with other team members to ensure smooth customer flow within the branch
• Stay updated on bank policies, procedures, and product offerings to provide accurate information
• Contribute to maintaining a clean and welcoming branch environment

Qualifications

• National Certificate (NQF5) or equivalent qualification

Experience

• 1-2 years of branch banking experience, focusing on customer service
• Excellent communication and interpersonal skills
• Proficiency in computer systems, including banking software
• Strong problem-solving abilities and attention to detail
• Customer-centric mindset with ability to work in a fast-paced environment
• Basic knowledge of banking products and services (preferred)
• Fluency in English and other local languages (advantageous)

Additional Information

Behavioural Competencies:

• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)

go to method of application »

Job Description

We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.

• Warmly greet and assist customers as they enter the branch, creating a positive first impression
• Identify and assess customer needs through active listening and questioning
• Record and monitor customer inquiries, ensuring accurate documentation
• Efficiently allocate customers to appropriate departments or specialists for further assistance
• Provide basic information and guidance on bank products and services
• Handle and resolve simple customer queries independently
• Maintain a high level of integrity and adhere to ethical standards in all interactions
• Collaborate with other team members to ensure smooth customer flow within the branch
• Stay updated on bank policies, procedures, and product offerings to provide accurate information
• Contribute to maintaining a clean and welcoming branch environment

Qualifications

• National Certificate (NQF5) or equivalent qualification

Experience

• 1-2 years of branch banking experience, focusing on customer service
• Excellent communication and interpersonal skills
• Proficiency in computer systems, including banking software
• Strong problem-solving abilities and attention to detail
• Customer-centric mindset with ability to work in a fast-paced environment
• Basic knowledge of banking products and services (preferred)
• Fluency in English and other local languages (advantageous)

Additional Information

Behavioural Competencies:

• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)