The Independent Institute of Education is South Africa’s largest registered and accredited private provider of higher education. The IIE is also internationally recognised by the British Accreditation Council.
Varsity College, a brand of The IIE, leads in the provision of these exciting learning initiatives of The IIE. The IIE is registered with the Dep...
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Duties and Responsibilities:
- Bill of costs & Preparation of Pro-forma Invoices
- Amendment to Contract Forms, filing and capturing
- Follow up of pending payments (Finance Query Pending)
- Allocation of Pre-registration fees, Capturing of App and Pre-Registration Fees
- Receiving and receipting of Debit & Credit Card Payments
- Verify debit order details on student contracts, capturing of details on system
- Contact students with overdue accounts and missing information or payments to secure registrations
- Identify student Application numbers and linking to Student numbers
Competencies Required:
- Good interpersonal and communication skills, professional telephone personality
- Computer proficiency (MS Word, MS Excel and MS Teams)
- Excellent time management skills
- Finance acumen
- Best suited to a friendly, organised, and systematic person who has an eye for detail and who works accurately and can handle pressure
Minimum Qualification Requirements:
- Matric or Certificate
- Diploma in Finance will be advantageous
Minimum Work Experience Requirements:
- A minimum of 1-2 years relevant (Admin/Finance) working experience.
- Must be computer literate (Word & Excel)
- Previous finance experience will be advantageous
go to method of application »
Duties and Responsibilities:
- Collaborates with the campus student retention team to generate student registrations.
- Follows up with the campus retention team for missing student information to finalise all student admissions-related queries.
- Evaluates retention of student admissions against the set admission criteria and communicates the appropriate outcomes.
- Liaises with the campus student retention team during the admission evaluation process
Minimum Qualification Requirements:
- Minimum of a Matric Certificate
- Degree will be advantageous
Minimum Work Experience Requirements:
- 0-1 year work experience
- Experience in Administration, Sales, Finance and Customer Relations will be preferable
go to method of application »
Duties and Responsibilities:
- Providing online/telephonic support for student registration
- Ad hoc admin/registration assistance
- Assisting with student registration in the registration room
- Calling students for retention purposes
- Checking qualification entrance criteria
- Checking and approval of module selection
- Collection and uploading of documents after academic counselling
Competencies Required:
- Good interpersonal skills
- Must be methodical/systematic
- Experience in Word & Excel essential
- Excellent communication skills (verbal & written) and telephone manner
- Superior organisational and administrative skills
- Best suited to a service-oriented person
Minimum Education Requirements:
- Matric or Certificate
- Diploma is advantageous
Minimum Work Experience Requirements:
- 0-1 year work experience
- Experience in Administration, Sales, Finance and Customer Relations will be preferable
go to method of application »
Duties and Responsibilities:
- Bill of costs & Preparation of Invoices
- Bursary processing – Bursary Calculations
- Preparing documents for fee credits.
- Follow up of pending payments
- Allocation of pre-registration fees
- Cash Office receipting of Debit & Credit Card Payments
- Verify debit order details on student contracts
- Contact students with overdue accounts
- Identify student Application numbers from PayU daily reports
Competencies Required:
- Good interpersonal and communication skills
- Computer proficiency (MS Word, MS Excel and MS Teams)
- Excellent time management skills
- Finance acumen
- Best suited to a friendly, organised and systematic person who has an eye for detail and who works accurately and is able to handle pressure
Minimum Qualification Requirements:
- Matric or Certificate
- Diploma preferred
Minimum Work Experience Requirements:
- A minimum of 1-2 years relevant (Reception/Admin) working experience.
- Must be computer literate (Word & Excel)
- Previous finance experience will be advantageous
go to method of application »
We are looking for suitably qualified candidates to join our talent pool of candidates to work during our registration period. These will be contract roles based in the following departments :
- Support Centre Agents
- Data Capturers
- Admissions (Sales and Academic Ops)
Minimum Qualification Requirements:
- Minimum of a Matric Certificate
- Degree will be advantageous
Minimum Work Experience Requirements:
- 0-1 year work experience
- Experience in Administration, Sales, Finance and Customer Relations will be preferable
go to method of application »
Duties and Responsibilities:
- Providing online/telephonic support for student registration
- Ad hoc admin/registration assistance
- Assisting with student registration in the registration room
- Calling students for retention purposes
- Checking qualification entrance criteria
- Checking and approval of module selection
- Collection and uploading of documents after academic counselling
Competencies Required:
- Good interpersonal skills
- Must be methodical/systematic
- Experience in Word & Excel essential
- Excellent communication skills (verbal & written) and telephone manner
- Superior organisational and administrative skills
- Best suited to a service-oriented person
Minimum Education Requirements:
- Matric or Certificate
- Diploma is advantageous
Minimum Work Experience Requirements:
- 0-1 year work experience
- Experience in Administration, Sales, Finance and Customer Relations will be preferable
go to method of application »
Duties and Responsibilities:
- Collaborates with the campus student retention team to generate student registrations.
- Follows up with the campus retention team for missing student information to finalise all student admissions-related queries.
- Evaluates retention of student admissions against the set admission criteria and communicates the appropriate outcomes.
- Liaises with the campus student retention team during the admission evaluation process
- Checking qualification entrance criteria – student returning unless the student is moving from HC to Degree
- Checking and approval of module selection
Competencies Required:
- Good interpersonal and communication skills, professional telephone personality
- Computer proficiency (MS Word, MS Excel and MS Teams)
- Excellent time management skills
- Finance acumen
- Best suited to a friendly, organised, and systematic person who has an eye for detail and who works accurately and can handle pressure
Minimum Qualification Requirements:
- Minimum of a Matric Certificate
- Diploma/Degree will be advantageous
Minimum Work Experience Requirements:
- 1-2 year work experience
- Experience in Administration, Sales, Finance and Customer Relations will be preferable
go to method of application »
Duties and Responsibilities:
Presentation Target
- Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
- The ability to deliver a great presentation to potential students is crucial.
- Distribute marketing materials and interact with students to generate interest and enquiries.
- Represent our brand at career expos and other stakeholder events.
- Achieve monthly presentation targets as per school priorities.
Database Collection
- Meet monthly targets for collecting school databases to expand our reach.
Interview Target
- Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
- Follow up on online applications, ensuring proof of payments and scheduling appointments.
- Provide prompt responses to online and telephonic enquiries.
- Conduct interviews following an established script, building rapport with students and parents.
- Achieve individual targets for weekly, monthly and annual interviews.
Application Target
- Assist students with the online application process during interviews, securing applications on the spot.
- Follow up with unpaid online applications and ensuring payment is completed.
- Conduct regular calling campaigns to convert interviews into applications.
- Drive application acceptance and pre-registration fee payment.
- Achieve individual targets for weekly, monthly and annual applications.
Registration Target
- Support the campus by converting applications to registrations to achieve the annual campus registration target.
Administration and Reporting
- Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
- Ensure interview forms are completed correctly and applications have valid supporting documentation.
- Update relevant systems and reports as required by the Head: Student Recruitment.
Competencies Required:
- Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
- The ability to deliver a compelling presentation at schools is crucial.
- Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
- Excellent time management skills to handle multiple tasks and work under pressure.
Minimum Requirements:
- National Diploma (NQF6) with 3 years sales experience (preferred) OR,
- Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.
go to method of application »
Duties and Responsibilities:
School Presentation Strategy
- With the support of the Head: Student Recruitment, oversee the campus school presentation strategy. Drive presentation bookings for Grade 9s, 11s and Matrics to ensure the team achieves presentation target.
- Deliver engaging presentations at targeted schools, showcasing the benefits of our institution (the ability to deliver a great presentation to potential students is crucial).
- Represent our brand at career expos and other stakeholder events.
Interview and Application Targets
- Achieve individual targets for weekly, monthly and annual interviews by securing targeted appointments with prospective students.
- Assist students with the online application process during consultations, securing applications on the spot.
- Drive application acceptance and pre-registration fee payment.
- Achieve individual targets for weekly, monthly and annual applications.
Registration Target
- Meet individual target for new student registrations.
Management of Admissions (Sales)
- Manage the Admissions Officers (Sales) and take responsibility for the admissions funnel with support of Head: Student Recruitment & Sales Operations Manager (Admissions & Distance).
- Ensure sales team drive the admissions process with applicants and drive the correct activity throughout the cycle.
- Oversee admissions approvals and ensure all admitted students comply with relevant admission requirements and legislation (entrance criteria, international student requirements etc).
- Track and monitor conditional admissions, SLP and NQP registrations.
Training
- In conjunction with Head: Student Recruitment, as and when required, conduct training of new sales staff and admissions officers on consultation script, product knowledge, SIS and all sales processes to ensure they are ready for national sign-off.
- Ongoing training and development of student recruitment team as identified and required.
Support to Head: Student Recruitment
- Accurate compilation of weekly reports for submission to Head: Student Recruitment to meet national report deadlines.
- Work in conjunction with Marketing Assistants to ensure data integrity targets are achieved.
- Utilise weekly reports to guide and support student recruitment team in achieving their weekly targets.
- Support Head: Student Recruitment in day to day team management as required.
- In absence of the Head: Student Recruitment, provide necessary support to the team and assume responsibility for all reporting and tasks as required by Campus Head and National.
- Maintain professional relationships with schools and timeous attendance at presentations.
- Ensure interaction with internal customers (direct team members, campus staff, Campus Senior Management Team) is positive and collaborative.
- Manage relationships in accordance with policies, procedures and legal requirements.
- Ensure and enable clear and open communication between the stakeholders and the brand.
- Conduct regular meetings with stakeholders.
Competencies Required:
- Strong interpersonal and communication skills to effectively engage with all stakeholders.
- Excellent time management skills to handle multiple tasks and work under pressure.
- Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
- Strong affinity for coaching and mentoring.
Minimum Qualifications Requirements:
Minimum Work Experience Requirements:
- Sales Experience
- 5 years sales experience (preferred).
go to method of application »
Duties and Responsibilities:
Presentation Target
- Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
- The ability to deliver a great presentation to potential students is crucial.
- Distribute marketing materials and interact with students to generate interest and enquiries.
- Represent our brand at career expos and other stakeholder events.
- Achieve monthly presentation targets as per school priorities.
Database Collection
- Meet monthly targets for collecting school databases to expand our reach.
Interview Target
- Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
- Follow up on online applications, ensuring proof of payments and scheduling appointments.
- Provide prompt responses to online and telephonic enquiries.
- Conduct interviews following an established script, building rapport with students and parents.
- Achieve individual targets for weekly, monthly and annual interviews.
Application Target
- Assist students with the online application process during interviews, securing applications on the spot.
- Follow up with unpaid online applications and ensuring payment is completed.
- Conduct regular calling campaigns to convert interviews into applications.
- Drive application acceptance and pre-registration fee payment.
- Achieve individual targets for weekly, monthly and annual applications.
Registration Target
- Meet individual targets for new student registrations.
Administration and Reporting
- Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
- Ensure interview forms are completed correctly and applications have valid supporting documentation.
- Update relevant systems and reports as required by the Head: Student Recruitment.
Competencies Required:
- Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
- The ability to deliver a compelling presentation at schools is crucial.
- Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
- Excellent time management skills to handle multiple tasks and work under pressure.
Minimum Requirements:
- National Diploma (NQF6) with 3 years sales experience (preferred).
- Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.
go to method of application »
Duties and Responsibilities:
Management of the Writing Centre (Writing Centre Administration)
- Manage the day-day activities of the Information Centre in an academic environment.
- Manage the routine operations of the inter-Information Centre loans and request service.
- Manage and control facility, computer usage and ensure effective administration of periodicals.
- Liaises with departments within The IIE's Varsity College to ensure efficient support, i.e. assignment capacity.
- Establish and maintain effective working relationships with academic staff and students, as well as external bodies such as suppliers.
- Prepares reports related to Information Centre and information services.
- Develops and maintains a hybrid information collection.
- Edits, classifies, index information sources and distributes new materials for cataloguing to the information Centre Manager.
- Supervises the assistant staff and student assistants.
- Assists with the provision of information services in a digital environment.
- Assists with managing all auxiliary services such as copying, reproduction and digitization.
- Manages and controls good conduct in learning spaces.
- Monitors the performance of all functions of Information Centre systems.
- Liaises with the Capacity Management and Timetabling Centre to ensure that lectures have all the academic material they require for presenting lectures including sourcing teaching resources from publishers.
- Ensures that The Independent Institute of Education (The IIE) Policies and Procedures are adhered to.
- Provides feedback to the Information Centre Manager and Head: Academic on all Information Centre related issues.
Provision of Information Services and User Information
- Conducts class visits and live interactive training sessions for students and lecturers.
- Facilitating and supporting learning by teaching information literacy skills to students and staff, within classrooms and virtual learning environment.
- Assists students with Academic writing, referencing and search skills.
- Trains students and lectures on how to use the Information Centre database to enable them to do research and access the information required, e.g. Ebscohost, Juta Law and HeinOnline.
- Conducts presentations during Student Information sessions/ Digital Literacy Classes and Lecturer Information briefings.
- Provides guidance to students on academic writing and referencing styles.
- Support academic staff with literature searches using research databases, printed resources and the internet.
- Addresses user enquires.
- Keep up to date with new developments, innovations in the Information Centre sector and participate in professional groups and Professional Learning Networks.
Research Output and Academic Support
- Measuring research impact and develop best practices for use of information.
- Postgraduate research support to students by educating and providing academic support.
- Research support to academic staff.
- Assist students to find academic research material and provide support on research related queries.
- Play an active role in research by performing own research and produce research output and activities.
Information Centre Resources Marketing
- Designs posters and Information Centre packs to market Information Centre resources on the campus.
- Arranges monthly displays according to the calendar set out by the Information Centre Manager and the Student Relations Manager, so as to align themes.
- Innovative marketing and promotion of information Centre resources.
- Market, promote and co-ordinate awareness campaigns pertinent to the Information Centre.
General Administration
- Maintains records for payment of invoices.
- Monitor the performance of all functions of Information Centre automated Information Centre systems.
- Update new books on the Sirsi Dynix to ensure accurate record keeping.
- Collection development, maintenance and management of Information Centre resources.
- Recruit and train student assistants.
- Conduct bi-annual stocktaking project and compile a report.
Competencies Required:
- Interpersonal and communications skills
- Coaching and mentoring skills
- Problem solving skills & Time management skills
- Best suited to a friendly, organised person who works accurately and is able to handle pressure
- Information & Digital Fluency Skills
- Digital literacy skills
- Working knowledge of MS Word, Excel, and PowerPoint
- Understanding of library related technology (e.g. Law online databases, Sirsi Dynix, Emerald, Ebscohost, Sabinet. etc.)
- Multi literacy Skills
- Innovative and Energetic
- Producing own Research
Minimum Qualification Requirements:
- Minimum of Bachelor's Degree in Library and Information Science or B.
Minimum Experience Requirements:
- Minimum of 3 years experience in an Academic library.
- Must have professional registration with LIASA.
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Duties and Responsibilities:
Career Centre Marketing and Events
- Creates ongoing Career Centre awareness, through awareness campaigns, in-class visits, workshops, e-mails, sms's, WhatsApp groups and daily interaction with students.
- Ensures sufficient students and alumni have accessed and engaged with the Career Centre Platform by marketing the Career Centre Platform and the VC Career Centre App to students and Alumni.
- Uploads job opportunities onto the Career Centre Platform job directory.
- Upskills, leads and empowers the Career Centre Ambassador team to market the Career Centre and its platform to the student body.
- Co-ordinates and hosts career evenings / afternoon for final year students and alumni.
- Co-ordinates and hosts part-time work expo for current students.
- Co-ordinates and hosts career fair for students and alumni.
- Co-ordinates and hosts Career Centre client appreciation breakfast for clients.
- Co-ordinates and hosts Graduate Employment Workshop (GEW) and VC Alumni Connect Evening for Alumni.
Networking
- Establishes and maintains relations with all clients.
- Ensures and enables clear and open communication between the clients and the Career Centre.
- Conducts regular meetings with clients.
- Ensures compliance to the corporate identity at all times.
- Attends and participates in networking forums resulting in the increased awareness of quality graduates.
- Identifies businesses to partner with and actively seeks job opportunities that are in-line with the qualifications we offer.
- Markets the brand and demonstrates the value of recruiting through the Career Centre.
Recruitment of Students and Alumni
- Receives requests for students or graduates from clients.
- Sends a job specification to clients to complete.
- Uploads job opportunities onto the Career Centre Platform job directory to advertise the job on the campus in relation to the relevant target market.
- Receives and screens student's CVs.
- Obtains letters of recommendation from lecturers on suitable student candidates.
- Conducts one on one interviews with the potential students and sends CV's to clients.
- Submits Curriculum Vitae's (CV's) to clients.
- Tracks applications by following up with clients on placements made.
Alumni
- Extends similar career support to alumni allowing them to take advantage of professional networks.
- Offers alumni the opportunity to reconnect with fellow students through networking functions, workshops, and alumni reunions.
- Creates a platform for Alumni to give back to the brand and students either by providing graduate job opportunities, talks or providing mentorship to current students.
- Remains in contact with existing Alumni and track their success in industry.
- Ad hoc projects and duties as per National Career Centre Manager and Head: Student Experience.
Competencies required:
- Advanced computer literacy essential
- Excellent administration, planning and time keeping skills
- Customer service orientation, high levels of energy and self-motivation
- Highly effective communication and organisational skills
- Shown ability to manage work and self proactively
- Enjoy working, networking and building relationships with people
- Superior Presentation Skills
- Must be confident and outgoing
- Proven track record
- Must be approachable
- Creativity, innovation and passion for graduate recruitment
Minimum Qualification Requirements:
- Relevant 3-year Diploma or Degree in Human Resources, Public Relations, Marketing, Communications or a related field.
Minimum Experience Requirements:
- Minimum of 3 years experience in recruitment, talent acquisitions, sales or training.
go to method of application »
Duties and Responsibilities:
Holistic Student Experience
- In collaboration with the Head: Student Experience plans, executes and delivers the new student Orientation program.
- Provides operational and administrative support to the Head: Student Experience to ensure smooth execution of the campuses student experience annual calendar.
- Liaises with the student experience campus portfolio coordinators to maximize student participation and engagement in the campuses non-curricular events, activities and initiatives.
- Liaises with the various departments and portfolios to ensure efficient and effective communication between the campus and students.
- Drives visibility, inclusion and awareness around each departments function relating to student experience.
- Supports the recruitment, voting and onboarding of the campus Voice student representative committee and subcommittees.
- Supports the Head: Student Experience leverage the Voice and Student Committees as a tool to collect and disseminate information and feedback.
- Supports the Head: Student Experience to ensure the Voice and Student Committees reflect diverse student interests, needs and wants.
- Supports multidepartment synergy and cohesion to ensure a seamless student experience.
- Provides support in the coordination and operationalization of high impact activities such as Open Days and Registration.
- Supports the Head: Student Experience in implementing relevant policies that impact of the student experience.
- Supports in the roll out of the annual Corporate Social Investment (CSI) initiative to maximize awareness, participation and engagement.
- Maintain and drives a positive, empathetic and professional attitude towards our students.
- Maintain a good knowledge of products and policies to advise students and staff accordingly.
- Deals with student discipline issues that may arise on campus such as ones that contravene the student code of conduct.
- Creates awareness around the Safe Campus Policy.
Administrator and Reporting
- Ensuring accurate record keeping of agendas and minutes of the voice committee and sub committees.
- In conjunction with the relevant campus portfolio coordinators supports the processing of student engagement bursaries for the Voice committee and sub committees.
- Compiles administrative reports required by the campus, national or institution.
- Supports the Head: Student experience by maintaining records across various responsibilities including student discipline, student experience events, projects and interventions.
Vega School Projects
- Includes, updates and maintains the Vega School events in the campus annual calendar.
- Liaises with the Vega School Campus Head on high impact project and event needs and requirements.
- Provides feedback to the Vega School Campus Head on Vega School high impact project and events.
- Support, coordinates and executes Vega School high impact events such as Showcase, Brand Challenge and Brand Activation.
- Leverages the class representatives, Academic Forum representatives and Voice Committee to participate, support and serve at Vega School high impact events.
- Liaises with the Head: Student Experience and Vega School Senior Management team to ensure Vega School projects are sufficiently executed and capacitated.
Minimum Qualification Requirements:
- An Advanced Diploma/ Bachelor's Degree (NQF 7) degree in a relevant field.
Minimum Work Experience Requirements:
- Minimum of 2 years’ experience in education and/or student support and/or student services preferably within a tertiary environment
go to method of application »
Duties and Responsibilities:
Building Partnerships and Schools Database
- Sources and identifies new schools to establish relationships with.
- Builds partnerships with schools to source and secure school placements for students on the identified campus.
- Manages all communications with identified partner schools and maintains records of contacts and progress.
- Establishes and maintains schools database.
- Identifies and sources opportunities for service learning.
- Approaches relationships in a manner to ensure a professional and harmonious relationship with partner schools.
- Support the campus/es in the organisation of partner school acknowledgments.
Student Placements Co-ordination
- Consults and reviews placement forms from registered students at start of year and allocates students to schools.
- Manages communication process to students of final placements.
- Tracks student school placements over the required years of the programme to ensure diversity in school experience.
- Tracks lecture attendance of students across identified modules.
- Identify and flag at risk students for TE.
- Advise students that have been denied access and advise on remedial steps.
- Keep records of students and TE placements.
- Police clearance certificates: Sources independent companies and manages the process.
School Communication
- Compiles all written communication to be sent to partner or potential schools including placement requests, placement confirmations and thank you notes.
- Collate the information of the student and supervisor for the ‘Mentor Teacher Information’ pack.
- Liaises with Programme Manager on campus to review and sign off on communications.
- Follows up with schools to check on students at inception of TE and maintain contact.
- Deals with any issues that may arise during TE and resolve effectively.
Co-ordination of Teaching Experience Supervisors
- Sources TE supervisors as per the required scope.
- Onboards TE supervisors including briefings and training.
- Plans the supervision allocation of supervisors in collaboration with the Programme Manager and deals with any day to day operational or scheduling issues.
- Establishes and updates the database of TE supervisors.
Minimum Qualification Requirements:
- Minimum of an Advanced Diploma or Bachelor's Degree.
- Postgraduate Qualification advantageous.
Minimum Work Experience Requirements:
- Minimum of 3 years administration experience in a similar role (school or education context ideal).
go to method of application »
Duties and Responsibilities:
Presentation Target
- Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
- The ability to deliver a great presentation to potential students is crucial.
- Distribute marketing materials and interact with students to generate interest and enquiries.
- Represent our brand at career expos and other stakeholder events.
- Achieve monthly presentation targets as per school priorities.
Database Collection
- Meet monthly targets for collecting school databases to expand our reach.
Interview Target
- Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
- Follow up on online applications, ensuring proof of payments and scheduling appointments.
- Provide prompt responses to online and telephonic enquiries.
- Conduct interviews following an established script, building rapport with students and parents.
- Achieve individual targets for weekly, monthly and annual interviews.
Application Target
- Assist students with the online application process during interviews, securing applications on the spot.
- Follow up with unpaid online applications and ensuring payment is completed.
- Conduct regular calling campaigns to convert interviews into applications.
- Drive application acceptance and pre-registration fee payment.
- Achieve individual targets for weekly, monthly and annual applications.
Registration Target
- Support the campus by converting applications to registrations to achieve the annual campus registration target.
Administration and Reporting
- Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
- Ensure interview forms are completed correctly and applications have valid supporting documentation.
- Update relevant systems and reports as required by the Head: Student Recruitment.
Competencies Required:
- Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
- The ability to deliver a compelling presentation at schools is crucial.
- Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
- Excellent time management skills to handle multiple tasks and work under pressure.
Minimum Requirements:
- National Diploma (NQF6) with 3 years sales experience (preferred) OR,
- Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience
go to method of application »
Duties and Responsibilities:
SIS System Set-up & Semester Planning
- Responsible for mapping the students to their respective assessment events per module, per intake year and per assessment event. Liasing with the Admission Officers to ensure that students that have cancelled or where pre-requisites have not been met, are unmapped from the assessment events or where modules have been added for students, that the students are mapped accordingly.
- Responsible for using the National Assessment Schedule to create a Results Tracker for each semester which includes the tracking of ICE submissions and the tracking of the detainment job. Ensure that the Results tracker is updated with any changes to assessment due dates throughout the semester.
- Responsible for running the detainment job per module and per intake year on SIS once all the cumulative formative results have been captured.
Management of Results Capture Sheets
- Responsible for creating manual Result Capture Sheets for Replacement Tests, Exams Sitting 2, Exam Sitting 3 and Discontinuation exams which involves checking the Grade Roster report on SIS for supplementary exam entry. Assessment Officers are responsible for the checking of student applications/approved concessions on the Student Hub, thereafter the RA is informed to send these for marking.
- Tracking the NQP registered students and ensuring that a separate Result Capture Sheet is generated for these students.
- Always ensure that the Result Capture Sheets (RCS) are updated should results change due to lecturers amending marks, the plagiarism policy and remarks etc. RCS need to be signed and dated as per the Assessment Strategy and Policy. Ensure that the RCS are saved electronically and filed accordingly and are readily available for audit purposes.
Results Management (Formative)
- Checking that the results indicated on the assessment scripts or the Grade Centre on Learn match that of what has been captured on the SIS by the lecturers. Capturing and publishing of all results on SIS as per the Assessment Strategy and Policy and ensuring that results are processed as per the SIS HTGs issued.
- Responsible for updating and managing the Results Tracker throughout the semester, to ensure the markings deadlines are adhered to and managed according to the timelines. Liaising with lecturers on due dates, outstanding results, marking extensions and any mark/marking errors picked up. Escalation of late marking to the Programme Manager, Deputy Head Ops/Head Ops/Head Academics. Identifying and flagging at risk lecturers prior to the marking cycles and informing the Programme Managers of any issues experienced.
- Manage the capture and release of any additional formative sittings (replacement sitting) marks under manage marks moderation.
- Liaising with the Admissions and Finance team on students that are not registered and where results therefore cannot be processed on SIS.
- Responding to Customer Relations Officers (CRO's) timeously on student result queries and ensuring that the CROs are updated on progress and resolution of these queries.
- Liaising with lecturer to collect their marked formative scripts to return and provide feedback to the students. Ensure that lecturer have made the marked online formative assessments available to view on Learn.
- Responsible for checking that the ICE results captured by the lecturers on the SIS have been captured correctly by the lecturer.
- Responsible for checking that all formative assessments, including ICE have been processed & published on SIS prior to running the detainment job. Work systematically with the CASS tracker to ensure that all results for CASS modules are released timeously.
- Responsible for capturing and updating the Academic team's plagiarism tracker (if applicable) and in turn are responsible for updating the results both on SIS and the RCS. Should a student's CASS mark change post the CASS release deadline, the RA is responsible for informing the respective Assessment Officers to ensure the student is issued a permission slip.
- Checking assessment concessions on the Student Hub in collaboration with the Assessment Centre and liaising with the Student Hub on any concessions that have not been actioned. Understanding the assessment Strategy and policy and capturing results accordingly and correctly.
Results Management (Summative)
- Checking that the results indicated on the summative assessment scripts or the Grade Centre on Learn match that of what has been captured on SIS by the lecturers. Capturing and publishing of all summative results on SIS as per the assessment strategy and policy and ensuring that results are processed as per the SIS HTGs issued.
- Responsible for updating and managing the Results Tracker to ensure that summative assessment release dates are met and that students receive their overall final results timeously.
- Liaising with lecturers on due dates and ensuring that moderation deadlines are met. Escalation of late marking to the Programme Manager, Deputy Head Ops/Head Ops/Head Academics. Identifying and flagging at risk lecturers prior to the marking cycle and informing the Programme Managers of any issues experienced.
- Manage the capture and release of any additional summative sittings (supp/discon/special sitting) marks under manage marks moderation.
- Responding to Customer Relations Officers (CROs) timeously on student result queries and ensuring that the CROs are updated on progress and resolution of these queries.
- Keeping channels of communication open with the Capacity Planning & Scheduling Centre and keeping track of any lecturers that have resigned. Proactively liaise with the Programme Managers to identify replacement markers for any lecturers that resign or require marking assistance.
- Should any additional re-write opportunity be approved by the Central Academic Team, the RA's need to capture the results correctly on SIS as per the Assessment Strategy and Policy.
- Responsible for managing the processing of endorsements using the Admission trackers and tracking the corresponding SLP results and in turn processing the corresponding endorsements on SIS.
- Checking assessment concessions on the Student Hub and liaising with the Student Hub on any concessions that have not been actioned. Understanding the Assessment Strategy and Policy and processing ES1, ES2, ES3 and Discontinuation results accordingly and correctly.
- Responsible for compiling ES2, ES3 and Discontinuation billing list which must be submitted to the Finance Department at the end of each Semester by use of a finance/ops tracker.
- Responsible for the generation and publishing of all Report Cards and Academic Transcripts, this includes the re-generation of report cards and transcripts post mark changes.
- Verifies scripts received against the marks captured on the mark sheet for the Online Centre and submits the mark sheet to the Online Centre for processing on the academic system thereafter.
- Flag any system related issues that impact the processing of results that in turn will negatively impact on the students' experience and find alternative solutions to mitigate the impact. Works closely with the regional BAC in troubleshooting and resolving any system related issues that impact the processing of results.
Moderation (External & Internal)
- Supports the Programme Manager or Teaching and Learning Manager on campus in accessing scripts required for the internal moderation and decentralised marking process.
- Responsible for populating the External Moderation Tracking Grid indicating the lecturers that need to be externally moderated. Identifying the lecturers that are shared between campuses and determining which campus will be responsible for uploading the moderation for these shared lecturers. Updates the External Moderation Tracking Grid accurately and timeously.
- Scanning the necessary sample of scripts and uploading them on to the moderation tracking system and assigning this to the relevant Central Academic Team (CAT) member.
- Completes the Moderation Control Sheet (MCS) to be included with every set of External moderation.
- Ensures that the Moderation Control Sheet (MCS) and scripts/ Portfolios of Evidence (POE's) are attached and assigned to the relevant Central Academic Team (CAT) member. The Head of Programme (HOP) outcome is actioned correctly as per the release instruction on the MCS at campus level and in compliance with the assessment strategy and policy.
Managing of Script Viewing & Remarks
- Identifies and co-ordinates script viewing requests made on The Student Hub report and informs the Academic department to arrange a viewing appointment with the student.
- Arrange with the Academic staff member to collect and sign for the respective scrip before the script viewing appointment.
- Identifies and co-ordinates re-mark requests made on The Student Hub and checks that payment has been made in respect of the request.
- Tracks the remark on the Campus Remark Tracker and co-ordinates the remark with an appropriate marker thereafter.
- Follows up on the re-mark process to ensure that it happens within the allotted time.
- Ensures that the correct outcome is applied once the remark has been completed and returned to the Results Centre as per the Assessment Strategy and Policy.
- Flags any marking discrepancies or concerns with the Programme Manager or Head Academic for the campus.
Metro file & Managing of Secure Onsite Storage Facility
- All uncollected formative assessments must be retained as per the Assessment Strategy and Policy and must be destroyed in line with The Protection of Personal Information Act (POPIA).
- Responsible for the archiving of summative scripts and Portfolios of Evidence (POE's) for on and off site storage in line with the Assessment Strategy & Policy. Labelling metro file boxes in a structured and organised manner and completing the Metro file storage box form accordingly. Arrange for Metro file to collect boxes.
- Responsible for completing and updating the Internal Assessment Storage form.
- Responsible for keeping the Secure Online Storage Facility neat, tidy and organised.
Team Support & General
- Assists with campus specific projects/events (e.g. Graduation, Open Day etc.).
- Collaborates with all departments on campus to facilitate optimal performance within the Results Centre and to ensure a high quality student experience.
- Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the Results Centre.
Competencies Required:
- Advanced Interpersonal and Communications skills
- Computer and System Proficiency
- Planning & Time Management Skills
- Results Driven and able to handle pressure
- Highly Ethical
- Systematic with an Eye for Detail
- Advanced Administrative and Organisational skills
Minimum Education Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6)
- Advanced Diploma or Degree is advantageous
Minimum Work Experience Requirements:
- Minimum of 2 years administrative experience
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Duties and Responsibilities:
Presentation Target
- Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
- The ability to deliver a great presentation to potential students is crucial.
- Distribute marketing materials and interact with students to generate interest and enquiries.
- Represent our brand at career expos and other stakeholder events.
- Achieve monthly presentation targets as per school priorities.
Database Collection
- Meet monthly targets for collecting school databases to expand our reach.
Interview Target
- Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
- Follow up on online applications, ensuring proof of payments and scheduling appointments.
- Provide prompt responses to online and telephonic enquiries.
- Conduct interviews following an established script, building rapport with students and parents.
- Achieve individual targets for weekly, monthly and annual interviews.
Application Target
- Assist students with the online application process during interviews, securing applications on the spot.
- Follow up with unpaid online applications and ensuring payment is completed.
- Conduct regular calling campaigns to convert interviews into applications.
- Drive application acceptance and pre-registration fee payment.
- Achieve individual targets for weekly, monthly and annual applications.
Registration Target
- Support the campus by converting applications to registrations to achieve the annual campus registration target.
Administration and Reporting
- Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
- Ensure interview forms are completed correctly and applications have valid supporting documentation.
- Update relevant systems and reports as required by the Head: Student Recruitment.
Competencies Required:
- Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
- The ability to deliver a compelling presentation at schools is crucial.
- Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
- Excellent time management skills to handle multiple tasks and work under pressure.
Minimum Requirements:
- National Diploma (NQF6) with 3 years sales experience (preferred) OR,
- Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience
Method of Application
Use the link(s) below to apply on company website.
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