OVERALL PURPOSE OF THIS JOB:
The overall purpose of the Campus Head is to lead the key stakeholders and operations at Capsicum Culinary Studio & IIE School of Hospitality and Service Management at a campus level, by managing the quality of academic delivery, human resources, the total sales process, finance, facilities and student satisfaction and to market and promote Capsicum Culinary Studio & IIE School of Hospitality and Service Management.
KEY RESULT AREAS:
Design, Implement and Monitor Progress of Overall Campus Plan
- Compiles the annual campus plan based on the overall brand strategy.
- Sets and monitors realistic targets and forecasts for achievement of the annual plan.
- Operationalises the annual plan to support delivery.
- Tracks performance and adapts the plan to meet changing needs.
- Supports individual departmental plan development and consolidates to achieve the overall campus plan.
Management of Academic Quality
- Manages academic delivery for the campus by ensuring that policies and procedures are being complied with and implemented.
- Drives the improvement of modular success and throughput rates.
- Signs off on lecturer appointments, budgets and contracts working in conjunction with the Head: Academic.
- Sets standards for academic delivery and development of the Academic team to support performance requirements.
Campus Total Marketing Concept Management
- Tracks weekly and monthly sales targets (Full Time and Part Time).
- Identifies medium and long terms growth opportunities for the brands and the site.
- Partners with the Sales Managers (Full Time and Part Time) to manage the sales processes by checking the methods adopted to market the campus and whether targets are being met.
- Manages site target setting with relevant national portfolios.
- Manages and plans stakeholder events to market the campus.
- Manages compliance to entry requirements and sets clear standards for achievement.
Campus Financial Management
- Compiles the overall campus annual budget including departmental inputs.
- Responsible for managing the budget and achieving defined goals set.
- Checks that the costs are contained within the budget allocated.
- Authorizes quotes, purchase requisitions and electronic payments in line with procedures.
- Partners with the Head: Finance and Debtors Manager to ensure that debts are being collected and monitors the status of collections.
- Management of the registration contract cancellation process.
Facilities Management
- Manages the operation and security of computer facilities and checks that the Information Technology (IT) infrastructure is in accordance with policies and procedures.
- Oversight of Independent Contractors (cleaning and security) and compliance with Service Level Agreements (SLA's).
- Aligns the overall impression of the campus with brand equity by checking compliance to policies and procedures.
- Heads up Environmental Health and Safety (EHS) compliance on the campus.
Student Satisfaction
- Meets with student representatives at student forums to address student satisfaction issues.
- Monitors the sport and social offering on the campus by checking whether these are current and relevant for student satisfaction.
- Monitors the activities of the Student Services teams and sporting bodies by checking amongst other things the frequency of the activities during the year.
Human Capital Management
- With the support of the campus Senior Management Team the Campus Head is responsible for the overall leadership and management of the campus and ensuring that the campus is a high performing entity.
- Oversees the recruitment function for their respective campus in line with staffing capacity plans, budget and the set transformation target.
- Ensures that all HR policies and procedures are implemented and adhered to on campus and driving compliance in partnership with the Senior Management Team.
- Responsible for ensuring effective and timeous communication of all HR related matters at a campus level.
- Actively managing the HR person on campus to ensure that they are adhering to the set policies and procedures in line with the audit requirements set out by the company.
- Accountable for checking and approving all permanent and fixed term payroll related documentation for the campus.
- Supports the Head: Academic in the management and oversight of all Independent Contractor payroll related matters.
- Supports the Campus Senior Managers with the management and oversight of all Casual payroll related matters.
- Oversees the performance management process for the campus in line with set deadlines.
- Oversees the campus online Bursary & Training Application process in line with Campus budget and the ADvTECH Bursary and Employee Training policy.
- Driving training and development at a campus level in line with the needs identified in the Employee Development Worksheet and Talent Management System.
- Partnering with National HR to develop a succession plan for the identified critical positions on campus.
- Partnering with National HR for the annual salary increase process as well as the various incentive structures and processes.
- Responsible for dealing with and resolving all disciplinary and performance related issues on campus in a timeous manner in consultation with National HR.
- Builds a pro-active environment where the academic, sales and administrative staff can take responsibility for results.
- Manages strategic Human Resources in accordance with policies, procedures, legal requirements.
- Responsible for driving and achieving the set Employment Equity targets for their respective campus.
- Identifies critical skills essential for sustainability of service delivery and the development of succession plans.
QUALIFICATION REQUIREMENTS:
- 3-year qualification in Business or Hospitality Management / Sales & Marketing.
- Post-Graduate in Hospitality Management advantageous.
COMPETENCIES REQUIRED:
- Problem solving
- Business Acumen
- Conflict Management
- Time management
- Leadership
- Advanced communication skills
- Ability to Deal with Changes Effectively
- Interpersonal skills
EXPERIENCE REQUIREMENTS:
- At least 3 - 5 years’ experience in branch management activities of a small to middle size company
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PRIMARY PURPOSE OF THIS JOB:
Responsible for growing and maintain the Capsicum Culinary Studio Brand and achieving targeted growth
KEY RESULT AREAS:
Output
- To build the Capsicum brand and achieve target growth for the company
- Ensure all administrative duties is done timeously and Head Office and the Campus Principal is up to date with what happens on daily, weekly & monthly basis and reports sent to Management as requested
- Ensure implementation and adherence to policies and processes as set out by Legislation, Accreditation bodies and Capsicum Culinary Studio
- To contribute back to the local community, project the values of Capsicum and implement the CCS plan to decrease carbon footprint
QUALIFICATION REQUIREMENTS:
- 3 Year Diploma / Bachelor’s Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar
- Sales & Marketing Diploma (Ideal)
SKILLS REQUIREMENTS:
- Telephone Etiquette
- Advanced Oral & Written Communication
- Valid drivers license & own vehicle
- Time Management & Planning
- Willingness to Learn
- Customer Service Focused
- Target driven with an ability to handle pressure
EXPERIENCE REQUIREMENTS:
- 2 years in a target driven sales environment with presentation to all levels.
- 1 year sales experience
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JOB OVERVIEW:
The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders.
KEY RESULTS AREA:
- Administration, Operational and Customer Support (internal and external)
- Maintain high level Operations service as it pertains to students, lecturers, parents, industry and suppliers.
- Attend to student queries and requests timeously.
- Manage the front-of-house incumbent effectively.
- Involvement in Campus Operations and Support
- Participate in Students Orientation , Surveys and Retention.
- Ensure processes and policies implementation.
- Work with other departments as required.
- Comply with Accreditation bodies’ standards and Relationship building with Industry Partners
- Liaise with industry contacts to possibly place students in practical work experience.
- Building a solid database of placement partners with a rating system.
- Tracking of Alumni on a quarterly basis for stats and marketing purposes.
Adhoc Duties
- Reception & Sales relief, as it pertains to campus operations
- General administration and Ad Hoc tasks as requested by the Campus Head
- Assist with Open days and campus events
QUALIFICATION REQUIREMENTS:
- Higher Certificate in Business Administration.
- Diploma in Business Administration / Business Management.
EXPERIENCE REQUIREMENT:
- Minimum of 2/3 years’ work experience in administration.
SKILLS REQUIREMENT:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Excellent organisational skills.
- Conceptual thinking.
- Well-developed negotiation skills.
- Presentation skills.
- Good relationship building skills.
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