Current Jobs at Discovery Limited

Role Description

• As an actuary in the Asset-Liability Management (ALM) team, you will play a key role in managing the financial risks associated with the Discovery’s balance sheet. You will support the alignment of assets and liabilities, contribute to strategic decision-making, and ensure the company’s ability to meet long-term policyholder obligations. This role requires strong actuarial and analytical skills, a solid understanding of insurance and investment products as well as a good understanding of investment markets and concepts.

Key Outputs / Job Responsibilities

• Liability Modelling & valuation: Develop and maintain models to value liabilities and assess hedge effectiveness
• Instruct trades to eliminate asset liability mismatches across the balance sheet.
• Support Strategic ALM initiatives: Provide actuarial input into investment and ALM strategy decisions, ensuring alignment with liability profiles and risk appetite.
• Regulatory & Reporting Support: Assist in preparing ALM-related inputs for internal reporting requirements.
• Continuous Improvement: Contribute to the enhancement of ALM frameworks, methodologies, and tools.

Job / Role Requirements

Work Experience

Required

• At least 2 years’ work experience in the life insurance industry/investments industry.

Preferred (would be advantageous)

• SQL, PROPHET or other coding experience
• Working experience within an ALM, BSM, capital management type role.

Education / Qualifications / Accreditations with Professional Body

Education / Qualifications Required

• Honours degree in Actuarial Science or Mathematical Statistics from an accredited institution
• Strong actuarial exam progress, must have completed at least 11-12 board exams

Preferred (would be advantageous)

• FASSA, CFA, FRM

Technical Skills or Knowledge

• MS Word, MS Excel, MS Outlook
• Communication skills
• Problem solving
   

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Job Purpose

• The Project Manager (Senior) manages the delivery of multiple and strategic high quality systems projects which span over multiple business areas, ensuring that the project objectives and business requirements are met.

Areas of responsibility may include but not limited to

• Managing the delivery of multiple high quality systems projects which span over multiple business areas, ensuring that the project objectives and business requirements are met.
• Applying and adhering to the Project Management principles and processes and ensuring that they are effectively applied throughout the lifecycle of the project, through to project closure and operational handover.
• Effectively resolving issues.
• Supporting, guiding, motivating and facilitating the project teams through the project processes.
• Identification and management of risks and opportunities.
• Communication of project progress to management and project stakeholders.

Technical Skills and Knowledge

• Sound knowledge and understanding of Discovery systems and business environment.
• A sound knowledge of project management theory, and the key areas of project management.
• Ability to grasp concepts of a technical nature quickly, with a sound understanding of the underlying business environment.
• Ability to multi-task, managing several projects concurrently.
• The ability to understand the big picture and strategic objectives, displaying organisational sensitivity.
• The ability to take ownership and display high levels of responsibility and initiative.
• Excellent communication skills, both formal and informal.
• Ability to manage people, with strong interpersonal and relationship building skills.
• Excellent facilitation and presentation skills.
• Strong negotiation skills

Education and Experience

• A tertiary education (preferably a Degree or Diploma).
• At 8 to 10 years’ experience in managing projects in a corporate environment.
• At 8 to 10 years’ experience in managing projects in a corporate environment with experience in different types of technology related to banking systems.
   

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Key Purpose

• The primary objective of the Executive Relationship Manager (multi-skilled) is to manage a portfolio of Platinum and VIP brokers as the sole insure contact for their portfolio.
• To provide a multi-faceted and VIP service with ongoing support to brokers and clients, including the growth of new business, increase of in-force premium, retention and claims following a loss or incident of a portfolio and Vitality drive support.
• Building of strong and management of strong relationships focussing on portfolio management.

Areas of responsibility may include but not limited to

Responsibilities (including but not limited to)

• Effective query handling and resolving of escalated complaints, self and through others on behalf of Platinum and VIP Brokers and their clients.
• Effective management of the Platinum and VIP Brokers portfolio’s claims (end-to-end).
• Weekly portfolio meetings with brokers.
• Identifying upsell opportunities.
• Limited after-hours availability to assist on critical matters.
• Loss ratio and multi-claimant management of portfolio.
• Detailed anniversary reviews of portfolio with broker.
• New business placement assistance and review of quotations to ensure competitiveness.

Education and Experience

• Matric (Essential)
• FAIS Credits - full qualification (Essential)
• RE 5 qualification (Essential)
• 5 years or more short-term insurance claims and client service (financial advice) experience (Essential)
• 5 years or more portfolio management experience (Advantageous)
• Class of business certificate (Advantageous)
• Continuous Professional Development (CPD) certificate (Essential)
• Experience dealing with Brokers (Essential)
• Degree (Advantageous)

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Job Purpose

• The Infrastructure and Cloud Engineer will optimize the company's on-premise network as well as Cloud Services. The incumbent will deploy Virtual applications on prem & on cloud environments and providing VMware/Cloud services support. They should exhibit sound knowledge of VMware ESX, Cloud Services (Azure) and supporting technologies. An accomplished Infrastructure and Cloud engineer will be someone whose expertise results in the successful integration of On Promises and Virtual/Cloud products across multiple data canters.

Areas of responsibility may include but are not limited to:

• Administer and optimize VMware ESX environments.
• Virtualize Windows and RHEL servers and manage clustering.
• Deploy and support Citrix, MS IIS, and related infrastructure.
• Implement patches, service packs, and security updates.
• Troubleshoot SAN storage and related infrastructure.
• Support backup and disaster recovery using tools like Netbackup.
• Document infrastructure processes and maintain technical documentation.
• Participate in incident, problem and change management procedures.
• Providing technical support and documenting VMware processes.
• Keeping informed of developments in VMware technologies and products.

Cloud Services

• Design and implement scalable cloud architecture using Azure services.
• Develop Infrastructure as Code (IaC) using Terraform, Bicep, and ARM templates.
• Manage CI/CD pipelines and DevOps workflows using Azure DevOps.
• Ensure cloud security and compliance with best practices.
• Lead cloud migration and modernization projects.
• Mentor junior engineers and collaborate with cross-functional teams.
• Monitor and optimize cloud performance using Azure Monitor and Log Analytics.
• Interact with stakeholders and present technical solutions.
• Stay up to date with new public cloud technologies and vendors.

Technical Skills:

• Technical support strategies and approaches.
• Technical documentation creation and maintenance.
• Incident Management and Problem Management procedures
• Change Management Procedures
• Troubleshooting and analytical skills.
• Excellent communication and collaboration skills.
• Extensive knowledge of VMware associated programs.
• Extensive knowledge of Cloud infrastructure and related technologies.
• Proficiency in Server operating systems such as Windows Server, RedHat Enterprise Linux etc.
• Proficient in SAN and network architecture.
• Exceptional analytical and technical aptitude.
• Great organizational, time management, and problem-solving skills.

Education and Experience:

• Bachelor’s degree in Computer Science/ Information Technology/ Computer Programming, or similar.
• VMWare Certified Professional (VCP) preferred.
• At least 5 years’ experience as a VMware Administrator at enterprise level.
• Azure Solutions Architect Expert certification preferred.
• At least 5 years’ experience in Cloud computing.
• Experience with Kubernetes, Docker, and container orchestration.

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Key Purpose of the role

• The position is responsible for the day-to-day administration within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example scheme installations, monthly contribution reconciliation, investment option, special rule registration, renewal, amendments, enhancements, Section 13A non-compliance letters and calculations, Default Reg requirements, T-day and new member processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. 
• Ensure that the contribution / billing process (Section 13A, Default Reg, T-day) are accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Expresses opinions, information, and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 6 or B Com degree or similar.  
• 3 – 5 years operational leadership and management experience – Essential
• 3 -  5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
• NQF level 6 or B Com degree or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
•  3 - 5 years’ experience in the employee benefits and 5 years in a senior role.
   

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Key Purpose

• To partner with the Leadership of Functional Enablement and Claims Services to deliver across all HR and Training functions within the Functional Enablement and Claims Services , with specific focus on Recruitment, Staff engagement, Change Management, Performance Management, Learning and Development and roll out of central initiatives.

Key outputs

• The successful applicant will report to the Head of Functional Enablement and Claims Service Executive.

Job responsibilities include among others the following:

Areas of responsibility may include but not limited to

• Recruitment and Selection - align and translate recruitment strategies and policies to be in line with business needs, bespoke between FE and Claims Services.
• Training & development: identify and bridge development gaps; ensure that the training needs of the area are established and met across the various regional sites where teams are based (Durban, Sandton, Gqeberha, Cape Town).
• Transformation and Employment Equity - drive and coordinate the implementation of the Employment Equity strategy and ensure integration with other HR processes and align to business strategy.
• Performance Management – facilitation and coordination of the performance management process throughout the FE and Claims teams accommodating the needs of these team’s specific performance management systems and processes, e.g. IQS, WTW
• Talent Management - drive and implement talent management and leadership development strategies, mentorships, plans, processes, practices, and tools throughout the business.
• Organisational Development - facilitate the roll-out of sustainable organisational improvement initiatives, particularly focusing on the areas of organisational culture, climate, morale, and continuous performance improvement.
• Change Management - facilitate the implementation of strategic change management initiatives & internal communication within the business.
• Organisational Design – ensure optimal and effective organisational structure is implemented in order to support the business requirements in an ever-evolving health operations environment.
• Payroll - advise the business on basic payroll issues and participate in the payroll management processes whilst being an expert on Smart People processes to cater for our local and our outsource teams.
• Industrial Relations - manage Employee and Labour Relations to maintain an optimal employee relationship to meet business goals.
• Project Management - effective implementation of required HR projects.
• Team Management – Effectively lead the HR, Recruitment and Training staff within the FE and Claims Teams.
• People Strategy – Provide critical input into the development and implementation of key people strategies within the FE and Claims Teams.
• Manage key stakeholder relationships within Discovery and across the FE and Claims teams.
• Contributing to and implementing key Discovery Health people strategies linked to the organizations primary objectives related to innovation, customer experience, and cost efficiency.
• HR Functional support and moving the HR function forward through best practice thinking and engaging with the HR team across Discovery Health.
• Knowledge of research methodologies, principles and techniques.
• Provide expert advice to the Service Executive on strategic and critical HRM issues that affect the service team.
• Travelling requirements between regions.
• Actively drive CSI strategies to ensure meaningful outcomes by aligning initiatives with selected charities' needs, and by clearly communicating the roadmap of planned activities to departmental staff, enabling their informed participation and contribution.
• Lead the development and implementation of strategic initiatives that enhance staff happiness and engagement, while partnering with departmental leaders to align HR efforts with business goals and action plans and engaging with employees to identify challenges and uncover opportunities for improvement.

Personal Attributes and Skills

The successful candidate would need to have the following competencies:

• Takes initiative and works under own direction
• Takes responsibility for actions, projects, and people
• Works strategically to realize organizational goals
• Motivates and empowers others
• Strong communication and presentation skills
• Upholds ethics and values
• Demonstrates integrity
• Gains clear agreement and commitment from others by persuading, convincing and negotiating
• Easily establishes good relationships with customers and staff and relates well to people at all levels
• Writes clearly and correctly
• Applies specialist and detailed technical expertise
• Encourages an organisational learning approach
• Consistently achieves project goals
• Works hard and puts in longer hours when necessary

Education and Experience

The following requirements are Essential: 

• Matric
• Minimum of 3 years Human Resource Generalist or Human Resource Management experience
• Industrial Psychology/HRM Degree, or the equivalent

Advantageous:

• Registered Industrial Psychologist
• Postgraduate HRM or Psychology degree
• Comprehensive knowledge of Discovery human capital processes
• 5 years’ experience in an HR Manager role

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Key Purpose

• Responsible for month to month accounting functions, capturing the Life bank and Investment accounts, preparing Reassurance entries, includes ad-hoc functions for reporting relating to Discovery Life, including assisting with running of monthly expenses

Areas of responsibility may include but not limited to

• Capturing all Life bank accounts into the ledger and preparing all related reconciliations to ensure accuracy.
• Capturing all Reassurance journals and preparing the reconciliations relating to them to ensure accuracy.
• Conducting other ad hoc accounting tasks based on Life reporting requirements.
• Preparation of various journal entries and reconciliations relating to the reporting function of Discovery Life.
• Adhere to standard operating procedures and appropriate policies to ensure compliance.
• Collaborate with all teams within Discovery as well as Internal and External Auditors and Asset managers.
• Attention to detail and application of accuracy to all tasks.
• Managing multiple deadlines relating to the requirements/demands of the role.

Education and Experience

Essential:

• Matric
• At least 1 – 2 years of  working experience within a finance environment
• Completed Degree in Bcomm (Finance) from an accredited institution

Advantageous:

• Completed Degree in Bcomm (Finance) with Honours from an accredited institution
• At least 1 years of working experience as a Finance Administrator within the Insurance industry

Technical Skills and Knowledge

Essential:

• Knowledge of changes in Accounting Standards
• Intermediate proficiency in MS Word, MS Excel, MS Outlook
• Good mathematical and analytical skills
• Good interpersonal skills
• Time Management

Advantageous:

• Knowledge of the Life Insurance market

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Key Purpose

• The main purpose of Commodity Buyer is to support the implementation of strategic and tactical sourcing strategies for various products and services that will drive the objectives of increased savings and inclusive procurement while adhering to governance and managing the objectives of internal business stakeholders. The buyer will lead and assist the team in managing the assigned portfolio and departmental objectives. An important aspect of this role is to optimize cost efficiencies, improve compliance, manage supplier performance and support Discovery’s business plans.

  Areas of responsibility may include but not limited to

Strategic and Tactical

• Support the implementation of sourcing strategies based on existing and forecased spend.
• Assist with optimising marketing through spend analysis and optimisation with a total cost of ownership approach.
• Participate in cross-functional teams to ensure that Discovery is leveraging spend and driving best value.
• Support internal customers for the sourcing of tactical goods and services by following established and approved procurement policies and procedures in order to provide the lowest cost consistent with quality and service requirements while maintaining good supplier relations.
• Optimise procurement savings.
• Maintain effective working relationships with external customers and/or suppliers with a view to assess or improve the quality of procurement and purchasing practices.
• Work with cross functional team with the aim to increase contract coverage and process efficiency
• Assist with preparation of monthly reports for exco and recommend areas of improvement for the procurement division.

Administration

• Attend applicable forums and committees to review procurement requests for purchase orders.
• Request competitive quotes and proposals and ensure the implementation of the 3-quote system for tactical and transactional orders.
• Review planned orders and renewals, create requisitions for orders and assign these for approval, send the approved purchase orders to suppliers.
• Facilitate interactions with suppliers and internal business stakeholders on a daily basis to resolve transactional issues and gather critical information (open orders, account statements, invoices, tracking info, tax docs, etc.).
• Validate contract pricing for all purchase requests under procurement management (review of invoice listing reports) and track compliance.
• Ensure matching and receipting orders (where applicable) to ensure payments are made within the required payment terms.
• Create catalogues (where applicable) for service providers against which Discovery can purchase items (e.g. marketing merchandise and promotional items).

B-BBEE

• Engage with vendors that do not meet the minimum B-BBEE requirements and agree on plans to improve their B-BBEE levels in order to protect Discovery’s B-BBEE status.
• Scan the market to identify vendors that we could onboard to help us reach our B-BBEE targets and overcome potential shortfalls.
• Recommend B-BBEE vendors to take part in RFx processes.

Contract Management

• Work with internal marketing stakeholders to achieve 80% of addressable spend under contract management.
• Engage Cross Functional Teams and suppliers to finalise contract renewals prior to expiration.

Managed Spend under procurement

• Meet with marketing business to see how we can influence and increase spend under procurement management (S-UPM).
• Share and discuss the procurement policy and processes with internal marketing business stakeholders to increase understanding and compliance to the procurement policies and procedures.

Savings

• Implement category strategies established by the Category Management Team that will assist in reaching the required savings targets.
• Validate contract pricing for all purchase requests under procurement management (review of invoice listing reports) and track savings against contracted terms.
• Record savings achieved into the savings register for approval and signed off by the business and following up to ensure that these are finalised.
• Meet with vendors to see how we can reduce our overall cost and aimprove our Total cost of ownership (TCO).

Supplier Relationship Management

• Set up and attend Quarterly Business Reviews (QBR) with strategic suppliers and the Cross Funtional Teams to identify changes in the environment that could impact Discovery.

Reporting

• Assist with the development and generation of monthly, weekly and adhoc reports for the Procurement Management Team.

Personal Attributes and Skills

• Must be able to operate independently.
• Must be able to work under pressure.
• Able to perform multiple concurrent tasks and responsibilities and to deal with changing priorities while maintaining personal effectiveness.
• Good negotiation skills.
• Understanding of contract management and risk mitigation factors.
• Ability to communicate (orally and in writing) and be responsive to internal customer requirements.
• Decisive and deadline driven.
• Willing to challenge ideas and provide suggestions which are in the best interests of Discovery.
• Ability to work collaboratively with internal customers and the wider procurement team.
• Must exhibit sound interpersonal skills involving interfacing, coordinating and negotiating with internal customers and suppliers.

Education and Experience

• Tertiary qualification or working towards a qualification in Purchasing and/or Supply Chain Management, preferably CIPS.
• 1-3 years procurement experience at a Buyer level.
• Experience in implementing marketing sourcing strategies and engaging in tactical and transactional sourcing activities that deliver on cost, quality, and service objectives.
   

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Job Description

• This role will provide end-to-end administration of the organisation’s educational assistance through Employee Bursaries, Educational Assistance Loans, Bursary Buy-Ins, Bursary Buy-Outs, Clawbacks, Employee Relative Bursaries, Student Bursaries, Ad Hoc Bursary Payments and the Adrian Gore Fellowship Award Bursaries ensuring efficient processes, compliance with policy, and accurate payroll integration.
• This role supports employee development by maintaining the integrity and smooth operation of all bursary-related systems and transactions, including audits, reconciliations, and stakeholder engagement

Job Responsibilities may include but are not limited to:

• Manage end-to-end of Educational Assistance processes, including opening cycles, application process, document management, payroll processes and closing cycles.

Employee Bursaries:

• Liaise with Skills Development regarding Bursary Cycle timelines.
• Attend Bi-Annual BC Kick off Meeting.
• Administer Employee Bursary Cycle, ensuring all documents are uploaded on DevMan.
• Review, validate, and reconcile bursary applications.
• Administer bursary system access for Bursary Committee members.
• Prepare and communicate Bursary cycle progress stats weekly during application process.
• Prepare and submit payment schedules for CFO sign off and payroll processing.
• Track submission of exam results at the end of each semester.
• Perform application and system clean-up activities pre-cycle.
• Resolve Educational Assistance queries within agreed SLA.

Educational Loans:

• Administer Educational Loans received, ensuring all documents are uploaded on DevMan.
• Review, validate and reconcile applications.
• Prepare and submit payment schedules for CFO sign off and payroll processing
• Upload payment templates and monitor proof of payment.
• Maintain accurate loan repayment tracking.

AGFA:

• Initiate applications for selected candidates received from the AGFA Team.
• Manage AGFA application admin, tracking and documentation.
• Obtain approval and process finance documentation for payment.
• Buy-in / Buy-out & Clawback Administration:
• Handle invoicing to/from previous and new employers.
• Process clawbacks for employee exits or academic failure.
• Ensure payslip records are accurately updated.

Group & BU Programmes:

• Initiate applications for selected candidates
• Manage application admin, tracking and documentation.
• Obtain approval and process finance documentation for payment.

Ad Hoc Bursary Support:

• Create employee profiles and facilitate once-off or non-standard bursary payments.
• Follow bursary process and update payroll with benefits.
• Develop and maintain reporting systems that track the performance of educational assistance programmes. Implement regular reviews to identify areas for enhancement and work on the continuous improvement of processes, systems, and tools

Key Stakeholders:

Internal Stakeholders:

• Human Resources (HR) Teams
• Procurement
• Payroll Teams
• Finance Department
• First Line Support
• Group Skills Development Manager
• Talent & Performance Teams
• Line Managers
• Cost Centre Managers
• AGFA Team
• Employees
• Internal Auditors
• Systems Support
• Skills Development Team

External Stakeholders:

• Educational Institutions (Universities, Colleges, Training Providers, Book Vendors)
• External Auditors

Competencies:

• Strong attention to detail and numerical accuracy
• Excellent organisational and administrative skills
• Ability to work independently and meet tight deadlines
• Strong communication and interpersonal skills
• High level of confidentiality and discretion
• Proactive, with a problem-solving mindset
• System-driven with the ability to learn HR platforms quickly
• Matric with a relevant HR / Finance / Business Administration qualification (Diploma or higher)

Education

• Relevant 3-year Degree and/or Post Graduate Qualification

Work Experience

• Minimum 2–3 years’ experience in HR administration or employee benefits
• Experience working with HR systems and payroll platforms
• Advanced Excel skills (including reconciliation templates)
• Knowledge of financial documentation and audit principles an advantage
• Knowledge and understanding of the Higher Education landscape

Technical Skills or Knowledge

Required

• Service and Administration skills
• Excel
• Consulting Skills
• Data analysis
• Data quality and data governance concepts

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Key Purpose

• The storage administrator manages and supports the environment, as the company data storage grows and new hardware is purchased.

Areas of responsibility may include but not limited

• Monitoring, reporting and troubleshooting of the Storage Environment administering infrastructure.
• Assisting in delivering storage-related projects for infrastructure
• Liaising with all departments in TS and technology teams across all companies
• Ensuring that the Storage environment achieves a 99.50% uptime SLA out site scheduled change windows
• Ensure that all storage-related ServiceNow calls are addressed within a 90% SLA

Personal Attributes and Skills

• You will be required to work RSA core business hours
• Knowledge and skill working with Pure FlashArray, Pure ActiveCluster, Pure FlashBlade, Dell PowerMax, Vast Data Platform, Dell Elastic Cloud Storage, Brocade Storage Area Network (SAN) Switches, Scripting (PowerShell, Python, Bash, ..)  and Veritas InfoScale

Education and Experience

• Matric
• A certificate in Pure FlashArray, Pure ActiveCluster, Pure FlashBlade, Dell PowerMax, Vast Data Platform, Dell Elastic Cloud Storage, Brocade SAN Switches, Veritas InfoScale, Unix or Linux – advantageous
• 5 years of experience working with Pure Flash Array, Pure ActiveCluster, Pure FlashBlade, Dell PowerMax, Vast Data Platform, Dell Elastic Cloud Storage, Brocade SAN Switches, Veritas InfoScale, Unix or Linux – advantageous

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Key Purpose 

• To lead and manage the effective operations within the Short-Term Insurance investigations teams and all associated administration and support functions relating to teams and relative stakeholders.
• Drive, implement and manage set strategy and targets for the area and provide a service of high standards. The role focuses on ensuring the validity of claims based on the Discovery Insure contract, detecting potential fraud, and supporting fair and accurate claims resolution.
• This includes implementing investigation strategies, ensuring compliance with legal and regulatory standards, and collaborating with internal and external stakeholders to protect the company from financial losses due to fraudulent claims.

Areas of responsibility may include but not limited to 

• Full line management function within scope of roll
• Monitor investigations, performance metrics and teams’ outputs to identify trends, improve processes, and ensure alignment with business objectives.
• Compile and present monthly investigation performance reports to senior management to provide insights into fraud trends, team productivity, and operational risks.
• Implement investigation strategies across the team to improve detection of fraudulent claims and enhance operational efficiency.
• Collaborate with internal and external stakeholders (e.g., actuaries, legal, underwriting, law enforcement, SAICB) to resolve high-risk claims and support legal proceedings when necessary.
• Oversee investigations into suspicious or complex high quantum claims to ensure accurate claim outcomes and minimize fraud-related losses.
• Provide training and mentorship to investigation staff to build technical capability, promote ethical practices, and maintain high investigation standards
• Cultivate Discovery culture within business are
• Effectively manage operating costs within the call centre as per budget

Education and Experience 

• Matric (Essential)
• Minimum of 8 years’ short term insurance claims experience (Essential)
• Minimum of 3 years’ leadership and management experience of an investigations team (Essential)
• Higher Certificate or Diploma in Short-Term Insurance (Advantageous)
• ACFE (Advantageous)
• Diploma or Degree in Insurance, Risk Management, or Forensic Investigation (Advantageous)
• Motor Industry-related qualification (e.g., Motor Assessing, or Mechanical Technology) (Advantageous)
   

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Key Purpose

• The Systems Architect will lead the design and implementation of complex IT systems, ensuring they meet the company's strategic goals and technical requirements.
• Success in this role involves delivering robust, scalable, secure, and high-performance systems that enhance operational efficiency and support business growth.
• This position is crucial for enabling innovation and maintaining the technological edge of the organization, as well as supporting the operational efficiency of the business unit. The Senior Systems Architect will collaborate closely with cross-functional teams to align IT architecture with business objectives.

Areas of responsibility may include but not limited to

• Lead the architecture and design of complex IT systems, ensuring they align with business goals and technical requirements. This involves making critical decisions on system architecture that impact the overall efficiency and scalability of the organization’s systems.
• Provide technical guidance and mentorship to development teams, ensuring best practices and high standards are maintained. This role influences the technical direction and quality of the projects.
• Advise the Chief Information Officer on all matters relating to systems architecture, performance, security, maintainability, etc.
• Ensure the seamless integration of various systems and technologies, facilitating smooth operation and interoperability. Decisions here affect the reliability and functionality of the integrated systems.
• Continuously monitor and optimize system performance, scalability, and security. This impacts the system’s ability to handle growth and protect against vulnerabilities.
• Collaborate closely with stakeholders, including senior management and external partners, to ensure that technical solutions solve the relevant business needs as expressed through requirements documents in a sustainable manner. This role requires effective communication and negotiation skills to align technical solutions with business objectives.
• Create and uphold architectural documentation, standards, and guidelines. This ensures consistency and clarity in the system architecture. Collaborate with other senior architects where appropriate to ensure a sensible level of consistency.
• Stay updated with the latest industry trends and technologies, driving innovation within the organization. Balance this against prudence, ensuring that trends are not adopted simply because they are trendy, but rather because of the value they will provide. This role impacts the company’s competitive edge and technological advancements, but also forms a crucial role in preventing unnecessary expenditure.
• Identify potential risks and develop mitigation strategies to ensure system reliability and security. Decisions here are crucial for maintaining system integrity and protecting data.

Education and Experience

Essential

• Matric
• 8+ years’ total experience in the development of software
• At least 2 years in a systems analyst or team lead role

Advantageous

• Degree or Diploma in Computer Science or Information Technology (or equivalent).
• Experience being responsible for a large-scale system area, including designing new functionality, overseeing developers in that area, and supporting it in production over an extended period of time

Technical Skills or Knowledge

Essential

• Java EE Development
• Systems Analysis & Design
• Technical Documentation

Advantageous

• Production Troubleshooting
• Database Development