Current Jobs at Fidelity Services Group

Overall Purpose of the Job:

• To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavor to reduce crime levels.

Minimum Requirements

• Post matric qualification in General Management advantageous.
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade A Security Certificate – Compulsory
• Experience in the Security Industry preferred.

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved.
• Manage effective collections for the branch.

Sales

• Achieve the Branch Sales targets.
• In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
• Set sales and growth targets.
• Analyse sales figures and the provision of data information to enable management to take business decisions.
• Assist direct reporting Sales Consultants to achieve sales targets.
• Ensure debtors control in respect of new clients and installations are in place.
• Handle client complaints.

Dealer and IIP’s:

• Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
• Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
• Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
• Ensure that service levels throughout the branch is sustained.
• Drive a community driven pro-active service throughout the branch.
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
• Manage operational Area Managers to ensure operational excellence throughout the branch.
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.

 Marketing

• Drive all marketing activations within the branch.
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
• Drive a culture of “content-creation” to remain relevant in the social media space.
• Ensure that OTT strategies are implemented and relevant.
• Drive effective/pro-active communications.

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities.
• Generate proposals for bulk business/Residential Guarding sites.
• Drive community involvement through operational collaborations and the effective communication thereof.
• Manage the profitability of Residential Guarding schemes.

Attrition

• Manage all elements of attrition.
• Drive reconnections within the branch.
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and Trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and measuring work
• Building effective teams
   

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MAIN PURPOSE OF JOB: 

• The overall purpose of the position is to effectively manage the functions of the Operations Department within the region, with key focus on providing quality contractual services to customers, in compliance with legislation, company policies, processes and procedures, and to ensure the achievement of budgeted financial targets.
• The role requires a highly engaged leader who will implement future strategies for producing the changes needed to achieve the required business results.

REQUIREMENTS

Experience

• 10 years of progressively more responsible positions in senior management positions, preferably in a similar industry, if not in possession of a formal tertiary qualification.
• Proven track record of successfully supervising and managing a team within a high demand environment.

Qualification

• Relevant Management Degree/Diploma/Certificate and/or relevant experience.

Required Skills, Knowledge or Characteristics Strong effective communicator.

• Ability to coordinate the efforts of a large team of diverse employees.
• Demonstrated ability to for continuous improvement and departmental contribution. Ability to lead in an environment of constant change.
• Demonstrated effectiveness in customer interactions.
• Financial Acumen.
• Aptitude for the use of technology within the operational environment.
• Comfort around senior management

SPECIFIC RESPONSIBILITIES:

This list is non-exhaustive and may be added to or removed from over time.

Align people with process

• Communicate the direction in words and deeds to all those whose cooperation may be needed so as to influence the teams and coalitions.
• Energise people to overcome all forms of barriers to change and therefore achieve the agreed business results.
• Produce change to build a successful and profitable function.
• Provide leadership and instruction to a senior team of managers responsible for a truly customer-service orientated organisation.
• Manage interdivisional relationships within the organisation, work directly with other internal functional areas and take ownership for the department.
• Create a performance based culture and ensure effective succession planning.

Compliance

• Responsible for ensuring that all company processes and procedures relating to Armed Response, Guarding, Fleet and Training comply with the company rules as well as the relevant statutory laws.
• Responsible for ensuring that company operations comply with all internal standards and requirements.
• Actively monitor and drive compliance management within the Operations Department to minimise risk exposure to potential reputational damages and/or fines. Utilise existing compliance management systems i.e. FAMS, GreenFleet, SecureDrive etc to deliver the required results.
• Manage the flow of information to and from business partners to ensure compliance within the various business units. Train and educate relevant staff, supervisors and business partners so that they are informed of any legal changes and updates to compliance guidelines.
• Conduct regular region and branch assessments to determine whether company policies and procedures are compliant.

Armed Response

• Be a true partner to the business by managing the interaction between Armed Response and all other business functions – HR, Finance, CMC, CCC etc.
• Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes and the implementation of new projects where appropriate.
• There will be a strong focus on attrition analysis and the operationalization of service plans to this effect.
• Work directly with business partners – General Managers, Regional Managers and Branch Managers - in development of area specific plans.

Assist the business in achieving the budgeted Gross Margin by continuous service improvement and cost management, included but not limited to:

• Fuel consumption, fuel usage, mileage management.
• Vehicle related costs through reduction in accidents and accident costs and the optimisation of resource deployment.
• Direct labour costs like overtime, absenteeism, training, excess leave and staff turnover.
• Overhead cost control to effectively manage the Cost To Serve.
• Define and drive targets set nationally or in agreement with internal business partners.
• Implement processes and systems to manage and drive down complaints / queries and terminations.

Guarding Management

• Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes.
• Work directly with business partners – General Managers, Regional Managers and Branch Managers to ensure:
• Correct wage to revenue ratios in all contracts
•  Assessment of monthly NPS scores and overview of action plans
• Direct labour costs like overtime, absenteeism and excess leave are being managed effectively Ensure that all vehicle related policies are being adhered to.
• Ensure that all vehicle related costs are being managed effectively within the regions/branches.
• Overhead cost control to effectively manage the Cost To Serve.
• Define and drive targets set nationally or in agreement with internal business partners.
• Implement processes and systems to manage and drive down complaints / queries and terminations.

Fleet Management
In conjunction with the Regional Fleet Manager;

• Overall responsibility for maintaining a safe, reliable and cost-efficient fleet of vehicles to support the business. Accountable for cost controls and managing of internal (FSG Logistics Department) and external vendor relations.
• Efficient resource planning in terms of vehicles.

Fuel management.

• Accident management
• Effective management of all Fleet Management processes like cluster setup, onboard vehicle monitoring, violation reporting and management.

Training
In conjunction with the Fidelity ADT Training department;

• Ensure that all Operational employees are fully trained in accordance with legislation and internal training requirements.
• Together with business partners and the Fidelity ADT Training department, continuously develop training initiatives to improve on the skill sets of Operations employees to be able to execute on the customer demands. Ensure that all Operations employees are fully trained to cope with the daily demand and scope, with a specific focus on EHS. Consistently evaluate the operational environment and adopt the training requirements so that employees are equipped to deal with these changing demands.

Environmental Health and Safety

• Provide transformational leadership in the effective management of the EHS function.
• Conduct EHS audits and implement corrective actions where required.
• Lead significant improvements in the reduction of Significant Incidents and Motor Vehicle Accidents.
• Review all serious and significant incidents and near miss incidents with a view of formulating corrective actions and effective managing of risk.

General

• Together with the finance team, create the Operations department’s annual budget.
• Formally review the region’s financial Income Statements on a monthly, quarterly and annual basis with the financial team and business teams.
• There will be a strong focus on customer service and operational execution. Continuous customer involvement is a key requirement for service improvement.
• Performance management of all direct reports is essential, review performance kpi’s as required and develop plans for improvement in performance where required.
• Ensure compliance with internal policies and procedures, external regulations and standards.
• Mentor and coach direct reports to ensure their growth and development and the continuous succession. Drive reward and recognition activities.

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• The main purpose of the position job is to provide an administrative service to the to the Road traffic of the Support services and to ensure that the Client’s needs are always efficiently and professionally met.

Job requirements: 

Qualifications and expertise required:

• Grade 12/Matric.
• 2 to 3 years Administrative | Road Traffic Services experience will serve as an advantage.
• Driver’s License with proven driving experience.
• MS Office | Computer literacy.
• SAP PtP experience.
• Online system.
• Right crowd system.

Job specific experience required:

• Updating and distribution of control documents
• Recording of deviations to approved deployment | matrix
• Taking notes / minutes of meetings / compiling the necessary documentation
• Effective handling and managing of enquiries
• Effective office administration
• Liaison with other business units and service providers
• Provide admin support to Security department
• Document handling and management, including the typing of documents
• Handling of sensitive / confidential information
• Always promote positive image of company
• Maintain effective follow up system
• Administer and maintain records management

 Functional competencies:

• Excellent communication skills
• Prioritising and control of workload
• Must be able to communicate, liaise and work with all levels, internally and externally
• Network with the rest of the team and other stakeholders
• Develop and maintain effective relationships (internally and externally)
• Maintain a good follow-up and office administrative system
• Must be able to work under pressure and meet deadlines
• Detail orientation / Accuracy and attention to detail
• Problem solving skills
• Proficient written and verbal communication in English
• Effective time and office management
• Sound administrative skills
• Aptitude for working with customers

Person attributes

• Competencies (skills, knowledge and characteristics).
• Sense of urgency and able to work under pressure
• Assertiveness / Decisiveness
• Creativity
• Resilience
• Enthusiasm
• Cooperativeness
• Self-discipline
• Team Player
• Self-Starter
• Ability to work independently
• Professionalism
• Strong customer centric orientation
• Time management skills
• High ethical standards and Integrity
• Advanced administrative skills
• Effective report and record keeping
• Good verbal and written communication skills
• The ability to work under pressure
• Commitment and ownership
• Proven track record of high performance
• Telephone and e-mail etiquette
• Proactive and flexible

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• The above position is vacant at our Jeffrey's Bay Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
• Clear disciplinary record
• Valid driver’s license is an advantage
• Able to work under pressure
• Physically fit

Job Specification:

• Will be expected to train as a future Custodian
• Full responsibility for collecting and delivering clients’ money
• Receiving, sorting and distributing consignments
• Report all delays to the Branch Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventative action towards any suspicious activity

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel
• Alertness
• Energetic, injury free and good health

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• We are seeking a highly skilled and qualified Tactical Officer to join our team. The ideal candidate will be responsible for planning, organizing, and executing strategic tactical operations to ensure the safety and security of our organization and its personnel.

Key Responsibilities:

• Develop and implement tactical plans and strategies to address security threats and incidents.
• Conduct risk assessments and security audits to identify vulnerabilities and implement appropriate corrective measures.
• Coordinate with law enforcement agencies and other external partners to enhance security measures and response capabilities.
• Conduct training and drills for employees to increase their readiness and preparedness for potential security incidents.
• Stay current on industry trends, best practices, and emerging technologies to continuously improve our security protocols.
• Respond promptly and effectively to security incidents and emergencies, ensuring the safety of all individuals involved.

Qualifications:

• Minimum of 2 years of experience in law enforcement or security operations.
• Strong knowledge of tactical planning, risk assessment, and emergency response procedures.
• Excellent communication, organizational, and leadership skills.
• Ability to work effectively in high-pressure situations and make quick, sound decisions.
• Physical fitness and agility to handle demanding tactical operations.
• Valid firearms and defensive tactics certifications in rifle, shotgun and hand gun.
• Should reside in paarl or surrounding areas.
• Psira Registered Grade A
   

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Summary:

• We are seeking a highly skilled and reliable security driver with a Code 10 driver's license to join our team. The primary responsibility of the security driver will be to transport clients, personnel, and confidential materials safely and securely to designated locations. The candidate must have a strong understanding of security protocols, defensive driving techniques, and emergency response procedures.

Responsibilities:

• Safely transport clients, personnel, and confidential materials to designated locations.
• Adhere to all traffic laws and safety regulations while driving.
• Maintain constant communication with security team and follow established security protocols.
• Conduct routine vehicle inspections to ensure proper functioning and maintenance of the vehicle.
• Respond promptly to emergency situations and follow established procedures.
• Keep accurate records of trips, mileage, and fuel consumption.
• Maintain a professional appearance and demeanor at all times.

Preferred Requirements/Qualifications:

• Valid Code 10 driver's license with PDP.
• Minimum of 3 years of experience as a security driver or similar role.
• Strong knowledge of security protocols and defensive driving techniques.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and in high-stress situations.
• Flexibility to work irregular hours and weekends as needed.
• Should reside in Koeberg or Surrounding Areas
• Grade B Psira Registered 
   

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Job Description

• The Credit Control Supervisor is responsible for leading and overseeing the credit control team to ensure efficient and effective collection of outstanding debts and manage the credit control process. The Credit Control Supervisor will work closely with internal departments and external stakeholders to resolve payment issues, minimize bad debts, and improve cash flow.

Key Responsibilities:

• Lead, guide, and motivate a team of credit controllers.
• Allocate workloads and monitor productivity to ensure targets are achieved.
• Provide training, coaching, and performance feedback.
• Oversee daily collection activities and ensure timely follow-ups on outstanding debts.
• Escalate problem accounts and provide solutions for recovery.
• Approve payment arrangements and monitor compliance.
• Ensure compliance with company policies.
• Prepare regular reports on collections, outstanding accounts, and team performance.
• Analyse aging reports and identify risk trends.
• Present collection results to management.
• Handle escalated queries and disputes with customers.
• Work closely with sales, customer service, Billing to resolve account issues.
• Maintain strong customer relationships while ensuring company cash flow.
• Ensure adherence to collection policies, legal requirements, and internal controls.
• Support audits by providing documentation and explanations.
• Identify process inefficiencies and implement improvements.
• Monitor and manage bad debt provisions and write-offs.
• Support recruitment and onboarding of new credit controllers.
• Ensure the team meets KPIs (collection targets, dispute resolution timelines).
• Drive continuous improvement in credit control systems and procedures.

Qualifications and Skills:

• Bachelor's degree in Finance, Accounting, or related field.
• Proven experience in credit control or accounts receivable management.
• Previous supervisory or team leadership experience.
• Strong understanding of credit control processes and principles.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Proficiency in Microsoft Excel and other accounting software.
• Attention to detail and high level of accuracy.
• Knowledge of relevant legislation and regulations related to credit control.
• Professional certification (e.g., CICM) is a plus.
   

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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Overall purpose of the job:

• To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required to contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service.  The incumbent must uphold our promise to clients that we go beyond the expected.   

Duties & Responsibilities:

The job holder is required to manage and maintain all allocated resources 

• Vehicle cleanliness
• Traffic offences
• Roadworthiness
• Tools
• Safekeeping of tools are good and serviced 
• Stock
• Complete stock take
• Resolve all missing stock
• Cell Phone
• Devices are operational   
• Monitor data usage
• Uniform
• Maintain uniform
• Ensure clean and presentable as per Psira
• Perform daily administration and duties to ensure the smooth running of the technical function
• Perform office administrative function w.r.t filing of registers, updating of database etc.
• Complete on the job coaching
• With technicians where required
• Attend to all Complaints when required
• Offer product support onsite and remotely.
• Dealing with technical and client queries
• Assist with fitments when required
• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Maintain fitment quality
• Assist with technical evaluations and repairs   
• Implement new fitment techniques (OEM fitment guideline requirement implementation)Specialised fitment techniques 
• Ensure that personal hygiene is maintained (as per PSIRA),
• Company uniform in good condition
• Ensure familiarity and adherence to applicable company policies and procedures  
• Attend and take initiative to develop own skills
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Clear Criminal Record
• Psira Grade C
• Trade test in motor electrical electronics or similar preferred, 
• Auto-electricians qualification advantageous, 
• At least 6-10 years’ experience in the fitment of vehicle tracking equipment 

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail 
• Problem Solving