Current Jobs at Hollywoodbets

Responsibilities

Planning & Implementation:

• Provide support to the Marketing Intelligence and Insight Manager and Senior Media Planner assist with day-to-day tasks and admin requirements.
• Planning, Monitoring and Post Campaigning of Broadcast Media (Television, Radio, Press, Print, Out of Home and Cinema)
• Analysing and streamlining processes to improve efficiencies, collaboration and engagement across departments/businesses 
• Ensure internal stakeholders and management are kept updated with the proposed project campaigns, project plans and budgets.
• Clearly communicate objectives, timelines and plans to all stakeholders and ensure they have a thorough understanding of requirements.
• Collaborating with creative Teams, ensuring campaigns meets objectives and are aligned to our brand.
• Ensure media budgets are adhered to and escalate any potential variances.
• Maintain an up-to-date understanding of the company, its products, and its client base to implement effective campaigns.
• Keep abreast of Media Industry changes and offerings, foster Media Owner Relationships
• Develop and maintain strong working relationships with Teams across the business as well as external stakeholders.

Technical Skills and Experience:

• Solid understanding of through-the-line, integrated marketing principles 
• Heavy-weight experience in all aspects of Traditional Media Planning (TV, Radio, OOH, Print, Cinema)
• Flowplan and budget management 
• Creation of Media Plans (using software like TELMAR)
• Monthly Post Campaign Analysis of all Broadcast Media activity
• Tracking and Monitoring of competitor ratings delivery (TELMAR)
• Tracking and Monitoring of competitor adspend (AdIntel)
• Highly proficient in Excel
• Established working relationships with Media Owners highly advantageous
• Able to work quickly, able to experiment and amend approach based on data analysis and results.
• Liaising with Media Owner in order to fulfil chaselists
• Liaising with HWBs Production Teams in order to fulfil chaselists

People:

• Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties. 
• Excellent project management, organizational and time management skills
• Work closely with Marketing Intelligence Manager to optimise workflows, review pipeline, resolve challenges, and present solutions.
• Constant self-improvement to ensure your Team consistently performs above standard
• Excellent leadership, communication, and decision-making skills

Business Development:

• Use strong analytical abilities to efficacy of campaigns
• Ensure a thorough understanding of our customers and products and be empathetic about how we communicate with our stakeholders and customers

Analytics & Reporting:

• Understand key marketing performance metrics and make use of media planning tools to provide an understanding of the landscape, forecasts, competitive analyses, campaign results, and customer trends & insights in order to translate results into actionable insights for marketing team and the business. 
• Weekly, monthly, quarterly and annual reporting 

Qualifications

• Media Planning experience
• Degree/Diploma preferrable  

Apply Before 06/25/2026

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Responsibilities

• We have an amazing opportunity for an Employment Equity Officer to join our team in Durban. Do you think you have what it takes to be our newest Purple Star?
• The Employment Equity (EE) Officer is responsible to support the EE Manager in developing, implementing, and overseeing initiatives that promote diversity, equity, and inclusion within the organization.
• This includes, but is not limited to, the collaboration with HR and Management across various departments to create strategies that foster a culture of belonging and respect for all employees, and incorporates the administration, reporting and compliance from an Employment Equity perspective.
• The incumbent will be responsible for implementing and monitoring EE programs and initiatives to ensure compliance with legislation.

You Bring:

• Minimum of 3-5 years of experience in diversity, equity, and inclusion roles, preferably in a corporate environment
• Strong understanding of DEI legislation, principles, theories, and best practices
• Knowledge of relevant employment laws, regulations, and compliance requirement

Bonus to Have:

• Employment Equity related certificates
• HR Qualification or Related

What You’ll Do For The Brand:

• Support the EE Manager in the development and implementation of EE strategies, policies, programs and projects to enhance diversity and foster an inclusive workplace environment. 
• Collaborate with the HR team to ensure recruitment, hiring, retention and succession practices are equitable and support diversity goals. 
• Provide guidance and support to Management and Team Members on EE matters, including training programs, workshops, and resources. 
• Establish partnerships with external organisations and community groups to support EE initiatives and promote diversity awareness. 
• Manage relationships with Department of Labour, keeping abreast of new developments, advising, and partnering with business to implement new requirements. 
• Stay current on EE trends, best practices, and legal requirements to ensure compliance and continuous improvement. 
• Collaborate with marketing and communications teams to promote the organisation's commitment to achieving diversity within the workplace. 
• Conduct assessments and surveys to measure the organisation's EE compliance efforts and identify areas for improvement. 
• Monitor and analyse data related to employee demographics, turnover rates, and promotion rates to assess the effectiveness of EE initiatives. 
• Provide support in terms of the administration and documentary compliance in line with EE requirements. 
• Conduct audits to ensure compliance across all entities within the Group in accordance with EE legislation. 
• Provide an administrative support in terms of meetings, minutes, and reporting. 
• Ad Hoc duties

What You’ll Bring To The Team:

• Ability to work under pressure and in a fast-paced growing environment.
• Manage data security and accessibility
• Excellent communication skills 
• Demonstrate good planning and organisational skills
• Ability to build good relations
• Will be required to travel from time to time
• Strong business acumen 

Apply Before 06/25/2026

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Responsibilities

• We have an amazing opportunity for a Senior Activations Coordinator to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

You Bring:

• Valid driver’s license and own vehicle
• 4 - 6 years’ experience in brand activations, events, or field marketing

A bonus to have:

• Diploma or Degree in Marketing, Events Management, Communications, or related field 

What You’ll Do For The Brand:

Activation Strategy & Execution

• Lead the coordination and delivery of national and regional brand activations
• Translate marketing briefs into executable activation plans
• Manage complex, multi site campaigns across retail branches, events, and sponsorships
• Ensure consistent brand presence and customer engagement across all activations
• Deliver innovative and high-impact experiential marketing activations that enhance brand visibility, drive consumer engagement, and create memorable customer experiences

Leadership & Team Support

• Provide day to day leadership and guidance to: 
• Activations Coordinators
• Promoters and field teams
• Support training, onboarding, and performance monitoring of activation staff
• Act as escalation point for onsite and operational challenges
• Foster a high performance, professional activation culture

Stakeholder & Cross Functional Coordination

• Collaborate effectively with cross-functional departments and stakeholders to ensure seamless planning, execution, and delivery of marketing activations and campaigns

Work closely with: 

• Marketing & Campaigns
• Retail Operations
• Sponsorships
• Compliance and Legal
• Coordinate third party suppliers, agencies, and venues
• Ensure alignment between campaign objectives and on the ground execution

Field Execution & Quality Control

• Lead on site execution for high profile activations and events
• Conduct quality checks to ensure: 
• Brand standards are met
• Promoters are correctly briefed
• Customer engagement is consistent and professional
• Resolve real time issues during live activations

Compliance & Brand Governance

Ensure all activations fully comply with: 

• Gambling advertising regulations
• Responsible Gambling guidelines
• Hollywoodbets brand standards
• Monitor promotional messaging and staff conduct
• Proactively identify and mitigate reputational or compliance risks

Reporting, Budget & Administration

• Track activation performance and effectiveness
• Prepare post activation reports with insights and recommendations
• Assist in managing activation budgets and cost control

Maintain accurate records of: 

• Activation schedules
• Assets and branding materials
• Supplier agreements and invoices

What You’ll Bring To The Team:

• Activation planning & execution 
• Leadership & team management 
• Stakeholder coordination 
• On-site operations management 
• Compliance & performance tracking

Apply Before 06/24/2026

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Skill Set

• Analytical Skills 
• Computer Skills 
• Creativity 

Responsibilities

• Engage with Product suppliers and manage relationships with all product suppliers. 
• Engage with Product suppliers and manage relationships with all product suppliers around marketing activities.
• Collaborate with junior team and Product Marketing Manager in campaign planning, and implementation of respective product campaigns, and be the key support resource to the Product Marketing Manager in delivering on the product marketing strategy.
• Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions. 
• Identifying new innovations, promotions/ competitions, and ways in which to market your product portfolio according to strategy outlined.
• Ensure enhancement of the Company product(s) and improving the functionality for the end users of these applications. 
• Competitor analysis reporting and market research. 
• Project lead specialist team in the deployment of all campaigns, manage reporting and serve as the key liaison between product marketing and product.
• Development and evaluation of all product marketing opportunities as well as delivering returns against KPI’s. 
• Market awareness and strong Relationship Management abilities. 
• Ability to work under pressure. 
• Management of various projects across the Ibranch Business. 
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query. 
• Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents. 
• Conduct quality assurance tests.
• Management of all reporting to business by product specialists as well as formulation of monthly departmental management report. 
• New business ideas and improving current business work practices. 
• Work closely with various stakeholders to achieve objectives related to allocated product to achieve growth and visibility in the marketplace. 

Qualifications

• Product Knowledge 
• 3 Years experience in a marketing related position
• Drivers Licence (Advantageous)
• Completed or studying towards a related Diploma or Degree (Preferred)

Apply Before 06/26/2026

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Responsibilities

• We have an amazing opportunity for a Restaurant Manager based in Phoenix, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will take accountability for, manage and report on the F&B branch function in order to ensure smooth running and management of operations.
• This includes health and safety management, facility management, kitchen management, stock management, resource planning, customer service levels, financial profitability and cost control, adherence to departmental processes and reporting and company policies.
• Partner with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that the F&B experience attracts and retains customers/punters within the branch.

You Bring:

• Valid Driver’s license.

Bonus To Have: 

• Food and Beverage qualification 
• Food and Beverage industry experience 

What You’ll Do For The Brand:

• Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service areas.
• Ensure internal F&B processes are followed.
• Ensure the GAAP system is up and running at all times.
• Ensure the F&B facility is well maintained at all times, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area.
• Ensure the cutlery and crockery is clean and in good condition for use by customers.
• Ensure cash up processes are followed in order to accurately account for/disclose and report on sales.
• Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
• Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery.
• F&B branch cost and budget management to ensure maximum profitability. Financial management of F&B targets for the branch, cash and stock control.
• Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
• Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective action and intervention. Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed. This includes front and back-office stock.
• Schedule resources and assign duties taking into account busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Manage all Food and Beverage staff at the branch. This includes Stock Controller, Store men, F&B Supervisors, and management of the waitrons/bartenders/cashiers as well as kitchen staff which includes chefs/grillers/kitchen coordinators/scullers etc. Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
• Establish standards for optimal staff performance and conduct performance reviews. Ensure poor performance management takes place with staff that underperform.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Ensure timeous submission of daily, weekly, monthly F&B reports.
• Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains customers/punters.
• Any other ad-hoc functions as requested by management.

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Strong attention to detail.
• High level of integrity, trustworthiness and reliability.

Apply Before 06/25/2026

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Responsibilities

• We have amazing opportunities for a Sales Agent Field to be based in Hammanskraal, Gauteng. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base.
• Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively

What You’ll Do For The Brand:

• Customer Service:  Assist clients with opening accounts and all betting queries 
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily 
• Promote the mobile brand. 
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application. 
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels 
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business 

What You’ll Bring To The Team:

• Promotion
• Excellent Customer Service
• Communication
• Active Listening

Apply Before 06/25/2026

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Responsibilities

• We have amazing opportunities for a Contact Centre Manager (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• This role will be responsible for the strategic leadership of the Customer Care team, ensuring operational excellence, high service standards and alignment with business goals. Focus is placed on process optimization, workforce management, regulatory compliance and continuous improvement. 

You bring:

• Minimum 3-5 years of experience in Contact Centre/Customer Care operations management, preferably in Betting and Gaming as well as analytical, technical or AI-focused environments.
• Proven ability to manage cross-functional teams, problem-solving skills with experience in process optimization and risk mitigation.
• Strong key stakeholder engagement skills across all levels.

A Bonus to have:

• Tertiary qualifiaction relavant to the role. 

What You’ll Do For The Brand:

• Develop and implement long term strategies for overall efficiency and customer experience. 
• Alignment of the customer service operation to business objectives and KPI metrics. 
• Identify trends and execute opportunities to enhance customer engagement, satisfaction and retention. 
• Oversee the daily operation to ensure adherence to service level requirements and performance standards. 
• Handle escalations, disputes and crisis situations effectively until resolved.
• Effective utilization of data analysis to inform decision making and drive process automation and workflow optimization. 
• Prepare and present strategic reports on contact centre performance, trends, and operational insights to senior management.
• Analyse root causes of customer queries and implement initiatives to reduce recurring issues.
• Prepare and present reports, including resource management, trend analysis, and feedback on department performance.
• Analyse operational, customer, SLA, and KPI data to identify trends, assess root causes, forecast resource requirements, and provide senior management with actionable insights and performance reporting.
• Lead continuous improvement through data-driven analysis, process optimisation, workflow redesign, and system-enabled automation initiatives that improve service quality and operational effectiveness.
• Effective collaboration with internal departments / stakeholders for smooth running of the operation. 
• Uphold high ethical standards and maintain confidentiality in handling sensitive information.
• Hollywood brand and image are consistently promoted through excellent service delivery.
• Create an environment that fosters teamwork and co-operation amongst team members. 
• Lead by example and live the Hollywoodbets values.
• Drive / manage the training, development, and up-skill of team members. 
• Ensure consistent compliance to company policies and procedures, corporate governance, and relevant legislation i.e. Gambling Board.
• Drive Performance Management, Career Pathing and Succession Planning with IDP and PIP compliance.
• Attract, select, employ, and retain top talent and ensure that we comply with company EE targets.
• Create and manage an effective Rewards and Recognition program.
• Attend to ad-hoc functions as required due to operational requirements

What You’ll Bring To The Team:

• Customer Service
• Attention to detail
• Reporting.
• Microsoft office
• Knowledge of betting types and platforms. 

Apply Before 06/25/2026

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Responsibilities

• We have an amazing opportunity for a Motions Graphic Designer to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for the envision and design of motion graphics for video intros, titles and explainer videos. Integrate/composite animations into camera footage.

You Bring:

• Completed or Studying towards a qualification in Graphic Design
• A valid drivers licence
• Experience in After Effects, Photoshop, Illustrator, Premiere Pro, Cinema 4d
• Microsoft Office (Word, Excel and PowerPoint) Skills

Basic knowledge of:

• Video/Photography Skills
• Lighting
• Audio recording

What You’ll Do For The Brand:

• Create animations for event and marketing videos e.g. lower thirds, titles, explainer videos
• Edit video and record audio for animations
• Work closely with graphic designers to ensure designs are implemented to brief.
• Adapt promotional artwork for video production
• Produce creative promotional artwork 
• Maintain department server order
• Create visuals for the digital marketing and social media departments (YouTube, Twitter, Facebook, Instagram and Blog)
• Continuously assess the competitor and keep up with industry trends
• Scamping of new ideas for visual representation
• Liaise with the design department to get campaign artwork
• Work closely with copy writers, designers etc., to develop content, optimise the use of each digital channel for campaign efforts and execute the campaign vision.
• Take direction from department leadership, including documenting detailed requirements, and asking questions to clarify assignments.
• Evaluate emerging technologies; provide thought leadership and perspective for adoption where appropriate.
• Contribute to brainstorming new and creative growth strategies.

What you’ll bring to the team:

• Good communication
• Teamwork
• Time Management & Prioritization Skills
• Problem Solving
• Urgency & Quick Thinker
• Organization
• Process Optimization
• Cross Functional Collaboration
• Data Analysis
• Project Management
• Business Acumen

Apply Before 07/02/2026

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Skill Set

• Promotion
• Excellent Customer Service
• Communication
• Active Listening

Responsibilities

• We have an amazing opportunity for Sales Agent Field to be based in Secunda, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?

You Bring:

• Sales exp 
• Customer Service

What You’ll do for the Brand:

• Customer Service:  Assist clients with opening accounts and all betting queries 
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily 
• Promote the mobile brand. 
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application. 
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels 
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business 

Apply Before 06/26/2026

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Skill Set

Technical & Digital Marketing Skills:

• Digital marketing fundamentals (paid media, CRM, social media marketing)
• Basic understanding of app marketing and app store optimization (ASO)
• Campaign coordination and execution
• Performance tracking and data reporting (using Excel, Google Sheets)
• Knowledge of key marketing metrics (installs, engagement, retention, ROAS)
• Experience or interest in influencer marketing coordination
• Basic graphic or creative asset coordination skills

Analytical Skills:

• Ability to analyze campaign performance data and extract actionable insights
• Competitor and market research abilities
• Strong attention to detail in reporting and performance monitoring

Communication & Collaboration:

• Cross-functional team collaboration (marketing, product, analytics, creative teams)
• Effective communication to ensure timely delivery of campaign materials
• Liaison skills to align marketing efforts with product releases and customer feedback

User Engagement & Retention:

• Understanding of user lifecycle and retention strategies
• Basic knowledge of push notifications and in-app messaging

Personal & Professional Competencies:

• Results-driven mindset with focus on achieving business goals
• Accountability and reliability in task completion
• Creativity in campaign ideation and communication
• Ability to work under deadlines and coordinate multiple tasks efficiently
• Proactive problem-solving attitude

Responsibilities

Campaign Coordination

• Supports the planning, execution, and monitoring of acquisition and retention campaigns across digital channels including paid media, CRM (email, push), social media, and influencer partnerships.
• Ensures timely delivery of creative assets and campaign deliverables in collaboration with internal creative, product, and media teams.

Performance Tracking and Reporting

• Assists with monitoring KPIs including installs, engagement rates, retention, and return on ad spend (ROAS).
• Supports reporting efforts by compiling campaign results, extracting insights, and identifying optimization opportunities.

Cross-Functional Collaboration

• Acts as a liaison between marketing, product, analytics, and support teams to align promotional efforts with app releases, product roadmaps, and customer feedback loops.
• Coordinates with teams to align marketing initiatives and creative rollouts for user onboarding flows.

User Engagement and Retention Support

• Helps manage in-app messaging, push notification strategies, and personalized content delivery 
• Participates in brainstorming and testing strategies to improve user lifecycle performance.

Competitive and Market Insights

• Conducts benchmarking and competitor analytics to inform strategy and app positioning.
• Keeps abreast of industry trends in mobile marketing.

Qualifications

• Matric
• Degree/Diploma in Marketing or Relevant Field 
• Digital Marketing 
• Account management 
• Media buying (online)
• Google Analytics
• Programmatic advertising 
• App Marketing / ASO / MMP

Apply Before 06/26/2026

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Skill Set

• Analytical Skills 
• Computer Skills 
• Creativity 

Responsibilities

• Engage with Product suppliers and manage relationships with all product suppliers. 
• Engage with Product suppliers and manage relationships with all product suppliers around marketing activities.
• Collaborate with junior team and Product Marketing Manager in campaign planning, and implementation of respective product campaigns, and be the key support resource to the Product Marketing Manager in delivering on the product marketing strategy.
• Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions. 
• Identifying new innovations, promotions/ competitions, and ways in which to market your product portfolio according to strategy outlined.
• Ensure enhancement of the Company product(s) and improving the functionality for the end users of these applications. 
• Competitor analysis reporting and market research. 
• Project lead specialist team in the deployment of all campaigns, manage reporting and serve as the key liaison between product marketing and product.
• Development and evaluation of all product marketing opportunities as well as delivering returns against KPI’s. 
• Market awareness and strong Relationship Management abilities. 
• Ability to work under pressure. 
• Management of various projects across the Ibranch Business. 
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query. 
• Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents. 
• Conduct quality assurance tests.
• Management of all reporting to business by product specialists as well as formulation of monthly departmental management report. 
• New business ideas and improving current business work practices. 
• Work closely with various stakeholders to achieve objectives related to allocated product to achieve growth and visibility in the marketplace. 

Qualifications

• Product Knowledge 
• 3 Years experience in a marketing related position
• Drivers Licence (Advantageous)
• Completed or studying towards a related Diploma or Degree (Preferred)

Apply Before 06/30/2026

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Responsibilities

• We have an amazing opportunity for a Regional Training Manager. Do you think you have what it takes to be our newest Purple Star?
• The successful incumbent will be responsible for ensuring successful planning, execution and improvement of all training as per the requirements of the region. 

You Bring:

• Training qualification.
• Minimum of 5 years’ experience in training.
• Minimum of 1 years’ experience within a managerial position.
• Valid driver’s license.
• Computer literacy.

What You’ll Do For The Brand:

Quality of Instruction:

• Observe training sessions facilitated by Training Facilitators to ensure the prescribed methodology is followed, to gauge the efficacy of the training and to record and report findings. 
• Ensure the utilisation of a variety of training techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs in the region.   
• Coach, guide and monitor all Team Members involved in training based on the observation outcomes to ensure the highest quality of instruction. 
• Analyse all quality-measurement tools to ensure targeted coaching for all Team Members involved in facilitating training.

People Management:

• Manage a team of Training Facilitators to ensure targeted training interventions are conducted in a standardised, interactive and effective manner through a variety of instructional techniques and on multiple platforms. 
• Track and respond to Training Facilitators’ Weekly Planning, Daily Reports and Registers to ensure training records are keep up to date. 
• Manage any and all HR-related issues that the Training Facilitators might encounter (i.e. leave, grievances, etc.) to ensure that such matters are resolved timeously. 
• Manage the Training Facilitators’ Proof of Work progress and provide guidance where needed to ensure the efficacy of the bi-annual Performance Reviews. 
• Arrange and conduct the performance reviews of the Training Facilitators in conjunction with the Talent Development Manager to ensure that the Team Members’ performance is tracked regularly.
• Guide, monitor and motivate the respective Team Members’ Individual Development Plans to ensure that Team Members are developed. 
• Communicate, facilitate and report on Team Members placed on a Performance Improvement Plan to ensure that the necessary support is provided to the Team Members when needed 
• Research, allocate and manage external training courses aimed at the professional development of the training team to ensure that the Team Members are developed. 
• Create and facilitate ad hoc internal workshops for both the client and the training team to ensure that the team members are continuously developed. 
• Meet with the training team on a regular basis to discuss all training-related matters.

Stakeholder Management:

• Attend Regional Operations Meetings for iBranch & Retail and report to the Talent Development Manager (TDM). Once initiatives have been agreed upon the Regional Training Manager needs to manage the action/rollout.

Planning:

• Using a skills gap analysis, plan and submit the monthly planning for the region to the Talent Development Manager to ensure that the gaps identified in the skills gap analysis are addressed.
• Manage the weekly planning submitted by the Training team to ensure that the business has line of sight of the upcoming training initiatives. 
• Engage with the respective Operational Managers to ensure the planning includes all training required by the client.

Project and Content Management:

To meet the training needs of the client, the Team Member will: 

• Create content based on needs analysis in line with the prescribed content creation guidelines and Star Factory methodology.
• Assist with the creation, moderation and implementation of new training initiatives/programmes nationally through the effective management of the training team. 
• Submit researched proposals for new training initiatives/programmes to improve the current service offering to both internal and external clients as well as the training team. 
• Manage the structured curation of the content of training programmes and initiatives.

Training Facilitation:

• Conduct specialised (higher level) training aimed at higher level team members to ensure that the business’ training needs are met, and the Team Members are upskilled. 
• Facilitate any and all training initiatives/programmes when called on to do so due to demand or the unavailability of resources to ensure that the training schedule is not disrupted. 
• Manage the region’s ongoing training initiatives, such as the VoiceNote & BetStrike Training initiative to ensure that the region receives their required training.

Reporting:

To ensure that training data and metrics are readily available when required by the business, the Team Member will: 

• Analyse all training data, reports, assessments and surveys conducted in the region and provide monthly qualitative and quantitative reports to the Talent Development Manager. 
• Report to the Talent Development Manager on the region’s iBranch VoiceNote & BetStrike Training initiative and follow up on non-participants and/or poor performers. 
• Collate and analyse the Training Evaluation Survey responses and report to the Talent Development Manager. 
• Engage with the Talent Development Manager on a weekly basis to report and discuss regional training matters.

Travel:

• Inter-provincial travel may be required which includes planned and ad hoc visits to ensure that all regions have an adequate training coverage

What You’ll Bring To The Team:

• Demonstrate strong communication skills.
• Ability to be result driven whilst maintaining great quality of output.
• Demonstrate a strong sense of accountability.
• Portray great time management skills.
• Demonstrate excellent planning and reporting skills.

Apply Before 06/26/2026

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Responsibilities

• Do you think you have what it takes to be our newest Purple Star? We have an amazing opportunity for a Betting Clerk to be based in Raisethorpe. 
• The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance. 

A Bonus To Have:

• 1-2 Years in Gaming Industry.

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated timeously. 
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs. 
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day. 
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member. 
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance 

• Ensure that the branch is always neat and tidy according to Hollywood standards. 
• Ensure that your work stations is well maintained and in good working condition. 
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders  promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Customer Service 

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities. 
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform. 
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members

Apply Before 06/26/2026

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Responsibilities

• We have an amazing opportunity for a Knowledge Management Specialist to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The Knowledge Management Specialist is responsible for developing, curating, and maintaining high-quality content within the company’s knowledge base systems.
• This content will directly support the training and performance of AI technologies, including AI-bots and virtual assistants, ensuring accurate, consistent, and contextually relevant responses to user queries.
• This role bridges the gap between subject matter experts, customer support, and AI development teams to ensure that knowledge assets are structured, accessible, and aligned with business goals and user needs.

You bring:

• Experience with Zendesk, Confluence, SharePoint, or other knowledge tools
• Strong writing and editing skills, including plain language techniques
• Technical familiarity with document management systems and metadata structuring

A bonus to have:

• Diploma/Degree in Business Communication, Information Science, Knowledge Management or related fields.
• Knowledge Management or Content Writing experience / 2+ years in a similar role or content-driven environment
• Experience in a Contact Centre environment
• Experience working with AI training data or conversational design

What You’ll Do For The Brand:

• Maintain and improve the Contact Centre’s knowledge management system and internal knowledge base platforms.
• Develop structured knowledge base articles, FAQs, and process documentation.
• Collaborate with AI and product teams to ensure content is optimized for machine learning and natural language processing (NLP) models.
• Analyze chatbot and AI interaction data to identify content gaps and opportunities for improvement.
• Ensure all content aligns with brand tone, style, and departmental standards.
• Collaborate with key stakeholders across departments to identify content gaps and ensure accurate, consistent, and timely updates of all knowledge articles.
• Implement taxonomy, tagging, and metadata strategies for efficient content retrieval.
• Coordinate and manage the version control and archiving all knowledge content.
• Implement quality control processes to regularly audit and verify the accuracy and relevance of knowledge content.
• Lead and coordinate structured knowledge-sharing sessions across internal teams to ensure alignment of content accuracy and operational best practices.
• Support new process rollouts, product launches, or policy updates by ensuring associated knowledge materials are developed and deployed in time. 
• Monitor article performance, usage trends, and knowledge gaps through reporting and insights tools; use findings to inform continuous improvement.
• Provide daily, weekly and monthly reports to management highlighting content usage, gaps, and update-cycles.
• Conduct refresher sessions or onboarding training for new and existing users on knowledge tools and standards.
• Perform administrative tasks related to permissions, audit trails, and document control.
• Take ownership of feedback and escalations relating to knowledge content accuracy or availability.
• Assume and perform other duties and responsibilities not specifically outlined herein but which are logically and properly inherent to the position.

What You’ll Bring To The Team:

• Technical abilities.
• Analytical skills.
• Content Management
• Excellent Communication.
• Attention to detail.
• Collaboration.
• Problem Solving.
• Training and Support.

Apply Before 06/26/2026

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Responsibilities

• We have amazing opportunities for a Customer Service Manager (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• This role will be responsible for the management of the Customer Care team to ensure operational excellence, exceptional customer service, and alignment with business objectives. This role focuses on the management of systems and process, compliance with legislative requirements, resources and human capital, shift and workforce planning. 

You bring:

• 3 years management experience within a Contact Centre in the betting or gaming industry.
• Proven ability to manage cross-functional teams, problem-solving skills with experience in process optimization and risk mitigation.
• Strong key stakeholder engagement skills across all levels.

A Bonus to have:

• Tertiary qualification relevant to the role. 

What You’ll Do For The Brand:

• Provide direction and communication to teams, ensuring all targets are met.
• Prompt query resolution, with a focus on first-time resolution.
• Maintain service levels and performance standards across Customer Care operations.
• Drive Performance Management, Career Pathing and Succession Planning with IDP and PIP compliance.
• Attract, select, employ, and retain top talent and ensure that we comply with company EE targets.
• Handle escalations, disputes and crisis situations effectively until resolved. 
• Foster a high-quality, positive work environment that motivates and engages team members.
• Identify and address training needs, collaborating with support teams to drive initiatives. Ensure that the team are adequately able to attend to queries around customer accounts, audits and promotions. 
• Enhance service delivery by improving processes and collaborating with internal departments, focus on innovation with customer service delivery. 
• Monitor customer satisfaction, analyse issues and implement solutions to improve service. 
• Communicate accurate performance metrics to the department manager and provide regular updates on operational progress.
• Drive compliance with Company policies, procedures and regulations whilst maintaining confidentiality and ethical standards. 
• Prepare and present reports, including resource management, trend analysis, and feedback on department performance.
• Ensure effective staffing and resource management through accurate scheduling. 
• Hollywood brand and image are consistently promoted through excellent service delivery.
• Lead by example and live the Hollywoodbets values.
• Create and manage an effective Rewards and Recognition program.
• Attend to ad-hoc functions as required due to operational requirements. 

What You’ll Bring To The Team:

• Customer Service
• Attention to detail
• Reporting.
• Microsoft office
• Knowledge of betting types and platforms. 

Apply Before 06/26/2026

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Responsibilities

• We have an amazing opportunity for an Quality Assurance Coach  to be based in Umhlanga, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for monitoring call quality, compiling performance reports, and identifying development areas. Delivers coaching sessions, supports new hires, collaborates with training teams, and addresses customer complaints through root cause analysis. Implements corrective actions and handles additional duties as required.

You Bring:

• A minimum of 1 year’s experience in Customer Service
• Coaching experience
• Quality Assurance experience

What You’ll Do For The Brand:

• Ad hoc listening to call recordings in line with QA scorecard to ensure that ratings are accurate.
• Collate QA reports and statistics for the campaigns.
• Highlight areas of development and conduct coaching and calibration sessions with the team and managers.
• Work closely with the Contact Centre training division to highlight any training needs
• Quality Assurance coaching with new appointments.
• Identify trends and effectively alert the respective departmental management team.
• Develop and implement corrective measures for implementation by management.
• Customer complaints resolution – extraction and evaluation of call recordings based on customer complaints. Conduct root cause analysis.
• Any other ad hoc duties that might be required.

Apply Before 06/24/2026

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Responsibilities

• We have an amazing opportunity for a Building Manager to be based in Century City Cape Town! Do you think you have what it takes to be our newest Purple Star?
• The successful incumbent will be responsible for the smooth running of operations relating to the building and all building support team members. 

You Bring:

• A Valid Driver’s License.
• At least 5 years’ building management experience.  
• Availability to work outside normal working hours when required to do so on call outs and emergencies, etc.

A Bonus To Have:

• 3-5 years staff management/ supervisory experience.

What You’ll Do For The Brand:

• Daily Management of the Housekeeping and front desk/ Reception team, as well as planning, organizing and directing team members to ensure efficient operations. 
• Setting up and approving rostering of the Team in line with company policies and procedures. 
• Ensuring correct monitoring of Team Members times are captured and all leave is approved. 
• Responsible for signing off all salary spreadsheets for Team Members. 
• Approval of all stock orders required for the building. 
• Ensuring all storerooms are kept in a neat and appropriate condition. All storerooms should be locked, and proper access controls are in place. 
• All tools required by maintenance teams are stored correctly and these are issued out and issued in at all times. 
• Inform security of any visitors/suppliers/landscapers/contractors who will be on site and ensure that a VIP is with them at all times. 
• Regularly checking that all cameras in the buildings are operational. 
• Ensuring that all matters pertaining to maintenance of the building are attended to in a cost effective and timely manner, whilst prioritising urgent matters such as those relating to Health and Safety concerns where applicable. 
• Walk-about done to ensure no outstanding issues with regards to the building and maintenance and noting items to updated to the snag list. 
• Ensure all maintenance items are updated on Facilities Management Software. 
• Facilitate the needs for each department in terms of requirements needed for the Team. 
• Manage all facilities in the building such as security, ablutions, sanitation, landscaping, air conditioning, electrical & plumbing, Invertors, Solar, Generators boardrooms and meeting rooms. 
• Ensure all Boardrooms and meeting rooms are kept in neat and appropriate condition. 
• Ensure all bookings of boardrooms and meeting are facilitated through reception only. 
• Ensure that reception and other facilities are ready for events and guest arrivals. 
• Manage the building requirements in accordance to estate association. 
• Being a point of contact relating to rules and regulations for the building(s). 
• Develop and carry out induction procedures with all new Team Members personnel. 
• Identify formal and informal training needs for all reporting Team Members and submit on a Training Log. 
• To ensure that all Health & Safety procedures are followed, in accordance with the OHS Act. 
• Providing daily, weekly and monthly reporting relating to the building and operations thereof. 
• Conducting performance reviews for the team. 
• Conduct Interviews with HR for New Team Members.
• Adhoc tasks as required by Senior Management. 
• Takes charge of all emergencies and ensures responsible back-up is available in order to take corrective action as necessary. 
• Manage the outsourced service provider’s teams, including any specialized services team. 

What You’ll Bring To The Team:

• Demonstrate good time management.
• Ensure quality output. 
• Portray innovative thinking 

Apply Before 06/26/2026

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Responsibilities

• We have an amazing opportunity for a Senior Business Intelligence Analyst. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for overseeing the development of Internal business intelligence reports – including interactive BI reports strategic management reports and Adhoc reports with a focus on preparing financial analysis aid to the business.
• The role will work closely with the various business owners to analyze financial data and operational processes to design and implement new streamlined process which will enhance efficiency, productivity and profitability.

A Bonus to have:

• Relevant Diploma/Degree in Finance, Statistics, Economics, Business Studies, Information Management.
• Valid Driver’s License.
• Advanced Excel.
• Excel-VBA.
• Excel Pivots.
• Power BI/ Power BI Super User.
• SQL basic.
• Business Intelligence experience with working experience in a similar role at a similar level.
• Experience of working closely with colleagues to develop and deliver new services.
• Experience of producing or commissioning high level graphical representations of data in order to communicate analytical information.
• 5 years’ experience as a BI Analyst.

What You’ll Do For The Brand:

• To provide strategic analysis services to the business per customer per product per region and even demographic.
• To work closely with the business to gain in-depth understanding of the customers and other areas of concern.
• To identify business strategy, processes, products, road mapping in the context which the business operates.
• The analysis of financial information to assist the business profitability and growth.
• Compiling of reports for senior team members, stakeholders, and leaders.
• Understanding and documenting capabilities needed to address business challenges.
• Formulating reports and analysis around different areas of the business and highlight areas of improvement and possible synergies to enhance the business.
• Demonstrate up-to-date expertise in information systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices on behalf of the business.
• Conduct risk assessments in order to eliminate risk within the business.
• Provide information and analysis on customer relationships and expectations by developing a communication process to keep the business aligned with results.
• Communicating trends and analysis across the business and measure performance on an ongoing basis, and areas to focus on to make strategic decisions. 
• Generate weekly and monthly reports with market trends past, present and with competitor overview.
• Design new data collection models to better collect information on behalf of the business.
• Communicate with Development Team for the extraction and analysis of data.
• Manage the protection of data within the BA Team.
• Implement new models from time to time as required by the business.
• Perform data profiling across the business.
• Must be able to manage integrated and third-party reports.
• Engaging with various business owners to understand their needs and provide commentary on reports.
• Manage and mentor a team.
• Power BI development and Reporting.
• Data and Efficiency utilization Analysis.
• Data Mining and Interpretations of trends.
• Business Analysis and data modelling.
• Project Management and road Mapping.
• Feasibility Analysis

What You’ll Bring To The Team:

• Strong reporting skills
• Results driven approach to consistently comply with the organization’s quality standards, deadlines and overall goals
• Strong sense and experience with Relationship and People Management
• Quality driven approach
• Good sense of Business Acumen
• Strategic mindset and the ability to translate organisational strategy and translate this into tactical action plans.
• Good sense of Financial Acumen

Apply Before 06/26/2026