Current Jobs at JD Group

Key Duties

• Perform sales activities in order to generate sales
• Achieve sales budget/targets and income
• Attract and retain customers through merchandising
• Action cash and credit processes/administration in line with policy
• Deal with customers in a customer centric manner

Minimum requirements

• Grade 12
• 7 – 12 Months sales experience preferably in Retail

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Key Duties

• Perform sales activities in order to generate sales
• Achieve sales budget/targets and income
• Attract and retain customers through merchandising
• Action cash and credit processes/administration in line with policy
• Deal with customers in a customer centric manner

Minimum requirements

• Grade 12
• 7 – 12 Months sales experience preferably in Retail

go to method of application »

Key Duties

• Perform sales activities in order to generate sales
• Achieve sales budget/targets and income
• Attract and retain customers through merchandising
• Action cash and credit processes/administration in line with policy
• Deal with customers in a customer centric manner
• Perform sales activities in order to generate sales
• Effective self-management and teamwork
• Stand in for Branch Manager (When Branch Manager is not available)

Minimum requirements

• Grade 12
• 7 – 12 Months sales experience preferably in Retail

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Are you a passionate service centre administrator with the following qualifications and experience?

Qualifications:

1. Grade 12 Matric qualification
2. Minimum of 1-2 years of proven experience in the retail environment

What will you be doing?

1. Provide customer service
2. Achieve sales targets
3. Ensure up to date product knowledge.
4. Merchandising and store presentation
5. Contribute to safety & security
6. Effective Teamwork and self management

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Key Duties

• Perform sales activities in order to generate sales
• Achieve sales budget/targets and income
• Attract and retain customers through merchandising
• Action cash and credit processes/administration in line with policy
• Deal with customers in a customer centric manner

Minimum requirements

• Grade 12
• 7 – 12 Months sales experience preferably in Retail

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KEY DIALS

1. Co-design and develop the Operations strategy for Supply Chain
2. Manage Service Centre inventory control and safekeeping practices for the division
3. Manage compliance to relevant safety policies and procedures
4. Manage the Service Centre budgets for the division
5. Drive Service Centre performance optimization and reporting (KPI’s)
6. Measure and evaluate the impact of Supply Chain Operations across the Group
7. Enable Customer Centricity
8. Team human resources management

Duties

1. Contribute to the Supply Chain Strategy
2. Drive the implementation of the Supply Chain Location strategy (architecture)
3. Keep abreast of local and international Supply Chain Operations’ developments
4. Co-design and develop the Supply Chain Operations strategy
5. Drive the implementation of the Supply Chain Operations policies and procedures to enable the  strategy
6. Drive the implementation of the Supply Chain operating plan for the short, medium and long term
7. Analyse Service Centre inventory reports, identify deviations, investigate causes and implement corrective actions for the division
8. Verify that stock accuracy controls and safekeeping practices for inbound, storage and outbound  functions are in place for the division
9. Implement effective and efficient inventory control measures for the division
10. Provide relevant feedback to the Operations Executive regarding inventory
11. Drive performance improvement and continuous improvement in the division
12. Manage the budgets for the Service Centre’s in the division within the provided financial constraints
13. Approve relevant operational expenditure in line with the financial guidelines and policy
14. Identify and investigate any budget deviations and take corrective action
15. Implement relevant financial controls in the Service Centre’s in the division
16. Compile relevant reports with regards to the Service Centre’s budgets for the division
17. Protect company assets in the division
18. Drive compliance to Employment Equity legislation and Skills Development within team
19. Implement an on-boarding and induction process and ensure newly recruited staff attends
20. Analyse labour requirements and takes corrective action to fulfil any labour requirements.
21. Enhance staff retention and identify trends to reduce staff turnover within team
22. Monitor staff satisfaction to reduce risk and meet the business objectives of the organisation
23. Conduct monthly one-on-one sessions with team members
24. Coach and mentor team members
25. Create succession plan within team ensure that medium and long term talent requirements are catered for Manage team development by providing role clarity, allowing them skills diversity,performance managing and developing them appropriately
26. Demonstrate abilities to anticipate and manage change
27. Ensure that team members are customer focused and provide guidance, support or advice in situations where required
28. Manage a healthy relationships with shop stewards and unions
29. Comply to any agreements, policies and procedures regarding labour

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Qualifications:

• Grade 12 Matric qualification
• Minimum of three years of proven experience in Retail Management.

Professional Expertise:

• Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.
• Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.
• Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.
• Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.
• Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.
• We are seeking a candidate who possesses the following qualities:
• Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.
• Strong Administrative Skills.
• Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organisation.
• Effective and Exceptional Customer Service.
• Talent Management: Identify, develop, and empower top performers to achieve their full potential.
• Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.
• Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone.

What will you be doing?

• Customer Satisfaction: Implement customer retention strategies and ensure exceptional customer service that builds lasting relationships.
• Optimize Stock Management: Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands.
• Ensure Compliance & Risk Management: Uphold company policies, industry regulations, and risk management practices to safeguard the business.
• Lead & Develop Your Team: Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment.
• Manage Front and Back-Office Operations: Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency.

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Are you a passionate service centre administrator with the following qualifications and experience?

Qualifications:

1. Grade 12 Matric qualification
2. Minimum of 1-2 years of proven experience in the retail environment

What will you be doing?

1. Provide customer service
2. Achieve sales targets
3. Ensure up to date product knowledge.
4. Merchandising and store presentation
5. Contribute to safety & security
6. Effective Teamwork and self management

go to method of application »

Key Duties

• Perform sales activities in order to generate sales
• Achieve sales budget/targets and income
• Attract and retain customers through merchandising
• Action cash and credit processes/administration in line with policy
• Deal with customers in a customer centric manner

Minimum requirements

• Grade 12
• 7 – 12 Months sales experience preferably in Retail

go to method of application »

Shift Operations Management

• Supervise all courier activities to ensure smooth and timely deliveries.
• Monitor the progress of deliveries via tracking systems and adjust routes or resources as needed.
• Address and resolve operational issues, including delivery delays, route changes, or emergencies.
• Monitor and optimize delivery routes to improve efficiency and reduce delivery times.
• Ensure that all vehicles are properly maintained and meet safety and legal requirements.
• Monitors and controls the flow of stock into and out of outbound cages.
• Coordinates with the Inbound/Warehouse Manager the timely execution of picking according to planned deliveries and collections.
• Resolves delivery queries.
• Checks that the correct loading of goods takes place to prevent damage to stock.
• Manages the allocation of trucks, drivers and routes for delivery.
• Manages the scheduling of pick-ups, returns, re-deliveries and collections on the Transport Activity.
• Manages and resolves unsuccessful pick-ups, returns and re-deliveries.
• Monitors these activities and intervenes on any anomalies throughout the course of the day to address anomalies.
• Addresses queries relating to urgent deliveries / collections.
• Collaborates with the Returns/Complaints departments on pick-ups, swap-outs and re-deliveries.

Team Supervision

• Assign tasks to couriers and ensure proper distribution of workload across the team.
• Conduct pre-shift briefings to communicate objectives, special instructions, or route updates.
• Provide ongoing support and guidance to couriers during the shift.

Performance Monitoring and Reporting

• Track and evaluate courier performance, ensuring compliance with company standards.
• Prepare and submit shift reports detailing delivery metrics, issues resolved, and courier feedback.
• Identify and escalate recurring operational challenges to the Operations Manager.
• Supervise and lead a team of couriers, dispatchers, and support staff.
• Conduct performance evaluations, coaching, and training to improve team skills and efficiency.
• Schedule shifts, manage attendance, and handle day-to-day personnel management.
• Track and report on key performance indicators (KPIs), including delivery times, customer satisfaction, and cost efficiency.
• Implement process improvements to optimize operational performance and reduce costs.
• Use technology and software solutions to monitor deliveries and optimize routes.
• Act as the liaison between courier staff and management, communicating performance goals and operational updates.
• Work closely with other departments (e.g., logistics, customer service) to ensure smooth workflow and resolve any operational bottlenecks.
• Prepare regular reports for senior management on operational performance and staff productivity.

Administrative Duties

• Maintain accurate logs of deliveries, returns, and incidents during the shift.
• Coordinate the maintenance of courier vehicles and equipment to avoid operational downtime.

Compliance and Safety

• Ensure all couriers are equipped with the necessary tools and safety gear before commencing their routes.
• Ensure all operations comply with company policies, safety standards, and regulatory requirements.
• Implement and enforce safety protocols to minimize accidents and ensure the well-being of all employees.
• Enforces access control to restricted areas.
• Monitors compliance to Service Centre operational safety guidelines, policies and procedures.
• Maintains safe working conditions.
• Complies with all legislative requirements relating to any injuries on duty.
• Attends quarterly Health and Safety meetings with team and address outstanding items.
• Manages the safe working condition of fleet.
• Conducts checks and monitors the maintenance of the fleet.
• Complies with and enforces OHSA legislation in area of responsibility.
• Completes the necessary checklists relating to the fleet, the building and equipment within area of responsibility.

Customer Service

• Act as the primary contact point for customers to address inquiries or complaints.
• Address and resolve customer complaints and issues related to delivery services.
• Ensure that couriers provide professional, courteous service to all customers.
• Monitor customer feedback to implement continuous improvement in operations.
• Ensure customer satisfaction by resolving delivery issues quickly and professionally.
• Provide excellent customer service by greeting recipients in a friendly and professional manner, obtaining signatures, and ensuring customer satisfaction.
• Maintains a professional image by wearing the uniform provided by the company and ensures that his/her appearance is neat and presentable when dealing with customers.
• Treats all customers with dignity and respect.
• Maintains high standards of professionalism in all dealings with customers.
• Deals effectively with customer complaints and queries and ensures that complaints are resolved or escalated to the Supervisor for resolution.
• Recognises and celebrates customer centric behaviour within others.
• Manages customers’ expectations and communicates appropriately.
• Behaves in a customer centric manner.
• Strong leadership and team management abilities.
• Exceptional problem-solving and decision-making skills.
• Ability to multitask and adapt in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in logistics software and tracking systems.
• Diploma or equivalent; additional qualifications in logistics or management are a plus.
• Proven experience in a supervisory role within courier, logistics, or transportation industries.
• Knowledge of local geography and delivery routes.
• Flexibility to work shifts, including weekends and holidays.

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Job Description:

• Delivery to customers, stores, other Service Centres and drop-off points with full and correct documents and stock at all times
• Return of stock to the Service Centre for any deliveries not done, pick-ups and stock incorrectly loaded
• Accepting responsibility for stock, vehicle and equipment entrusted to his/her care
• Compliance to relevant safety policies and procedures
• Deals with customers in a customer centric manner
• Effective self-management and teamwork

Knowledge

• Products and service knowledge
• Transportation principles
• Records maintenance
• Distribution safety/Responsible care
• Extensive geographical knowledge
• In–depth knowledge of PEPKOR Lifestyle policies, practices, processes and systems
• Understanding of the PEPKOR Lifestyle operating model
• Express and implied ethical responsibilities

Minimum qualification

• Grade 12, Valid driver’s licence, PDP and 3+ years’ experience as a driver in a Courier environment

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Key duties

• Sales Management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management
• Service Department
• Effective teamwork and self-management

Minimum requirements

• Grade 12
• Management experience of 3-5 years 
• Retail Management/Business Diploma advantageous