Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Specific Role Responsibilities
- Conduct all transactions with customers with the utmost courtesy.
- Correctly place such items in stores.
- Ensure accurate identification of customer’s needs by means of parts catalogues, computer stock lists.
- Implementation of discount structure as applicable.
- Assist all company staff in parts identification and if required, replacements.
- Assist in training new parts persons. • Ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
- Ensure that all credit sales are made to an authorised signatory of approved account.
- Keep all parts catalogues, manufactures lists, etc. updated and tidy.
- Ensure Warehouse Manager is kept aware of stock movement.
- Notify Warehouse Manager of any difference noted when inspecting incoming goods.
- Maintain good helpful relationships with all customers and their representatives.
- Assist if required in any marketing activity as required.
- Ensure all transactions take place according to company policy.
- Ensure security of all payment received.
- Ensure that the highest level of CSI is achieved.
- Conduct all transactions with customers with the utmost courtesy.
- Ensure the accurate identification of the customer needs.
- Adhere to the discount policy at all times.
- Give correct estimates and up-sell to workshop customers.
- Sell parts and accessories.
- Carrying out of all reasonable instructions/duties given to you by any member of management, from time to time.
- Required to do marketing, cold calling, visiting new and existing customers, opening new accounts, maintaining and retaining customers.
Qualifications and Experience
- Matric
- Higher Certificates and/or Advanced National (Vocational) Certificates
- 3- 5 years' experience as a parts sales executive, with a proven track record.
- Autoline or Kerridge experience
- Dialogys & Microcat experience
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Specific Role Responsibilities
- Carry out diagnostic work and support mechanics as set out by the Foreman.
- Carry out fault diagnosis to aid and speed up vehicle servicing.
- Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
- Discuss matters with service advisors and customers as required and provide coherent explanations.
- Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
- Ensure vehicles are returned to the customer after service in a neat and clean condition.
- Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
Admin functions:
- Complete forms and documentation included in the company's service routine.
- Draft and prepare any reports required.
- Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
- Ensure effective communication with team members and colleagues across departments, with customers and service providers.
- Participate in marketing campaigns when required for the furtherance of the business.
- Any other duties as may reasonably be required
Qualifications and Experience
- Qualified Technician; minimum 3-5 years of experience after qualifying as a Technician is essential.
- KIA technician experience will be of advantage
- Relevant OEM product training - will be an advantage.
- Need excellent “fix right first time” track record.
- Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
- Mechanical insight
- Problem solving and motor vehicle fault finding skills.
- Mental alertness
- Must have sound English communication and writing skills to accurately record findings and work on job cards.
- Meticulous
- Customer orientated
- Team player and Interpersonal competence
- Decision making and action orientated.
- Valid, unendorsed driver’s license
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Specific Role Responsibilities
- Improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods
- Ensure high standards of quality workmanship
- Maintain effective control of expenses in line with budget objectives by monthly examination of management accounts
- In conjunction with the achievement of labour efficiency targets, maintain workshop productivity records to monitor the effective use of labour
- Ensure all workshop equipment is maintained as per requirements
- Monitor all training requirements to provide satisfactory levels of skill, job satisfaction and cost-effective development of key personnel
- Establish adequate safety and security procedures to protect property and company personnel
- Ensure adequate maintenance of tools, equipment and other materials
- Maintain good liaison with all other departmental managers
- Resolving of customer complaints, as and when required
- Plan, initiate, promote sales campaigns and be able to cold call customer
- Ensure the most effective use of resources.
Minimum Experience
- 5 - 8 years’ experience in the automotive workshop environment, of which at least 2 - 3 year’s workshop or parts managerial experience.
Minimum Qualification
- Grade 12
- Qualified motor vehicle technician (Red seal)
Minimum Requirements
- Code 8 driver’s license
- Thorough understanding of Dealership Aftersales functions.
- MS Office with intermediate level Excel skills as minimum.
- Relevant experience using Evolve
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Generic Job Outputs
- Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
- Maximize second gross profit.
- Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
- Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
- Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
- Provide specialized need analysis & financial and insurance advice and support to clients.
- Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
- Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
- Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
- Customer service and sale management.
- Knowledge of the NCA, CRA, FAIS, FICA..
Minimum Experience
- 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Minimum Qualification
- Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits
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The responsibilities of a Foreman include the following tasks:
- Recruits hire and motivate qualified service technicians.
- Assists technicians in developing their skills.
- Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Ensures that all department employees receive appropriate manufacturer training.
- Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
- Ensures that all repairs are assigned to technicians in an equal and fair manner.
- Provides technical support for technicians when necessary.
- Ensures repairs are charged out correctly.
- Checks progress of each repair order throughout the day.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road tests vehicles to quality-check work performed.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
- Handles all customer complaints within 24 hours, informing other managers as appropriate.
- Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
- Ensures the proper care, storage, and inventory of special tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Fills in for service advisor and dispatcher when necessary.
- Attends manager's meetings as requested.
- Strives for harmony and teamwork within the department and with all other departments.
- Maintains a safe work environment.
- Maintains professional appearance.
- Other tasks as assigned.
Minimum Qualifications and Experience needed:
- Qualified Technician
- Must have workshop Foreman experience
- UD/Volvo brand (Commercial Vehicles) Experience advantageous
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Responsibilities:
- Interview, select and hire required staff according to Company policy
- Staff- to establish and maintain adequately trained staff needed to achieve agreed objectives
- Responsible for performance management and maintenance of discipline of staff
- Training - to maintain training standards and to ensure that customer relations training is particularly effective
- To keep all staff updated on changes to existing models and on newly introduced models, exchange units and accessories
- Administration - to ensure all transactions are correctly recorded and information passed on to other departments
- To ensure that stock levels are promptly and accurately updated To monitor customer credit facilities
- To ensure payment for goods supplied is collected timeously
- To ensure that a concise record of cash deposits held is kept
- Deposits to be taken on specially ordered parts of 100% of retail price and on fast-moving parts of 50%
- To ensure that remittances for payments received are sent through to the Admin department timeously
- Communication - to maintain direct liaison with manufacturers, suppliers and major customers
- Monitor and authorise all credit notes daily and take action as required
- Perpetual parts stock takes must be performed daily by yourself and correct records kept and any variance to be updated on the system immediately
- To make a contribution to the dealership's annual marketing plan
- Finance - to operate within purchasing budget
- To report any suppliers' major price changes to Dealer Principal and Finance Accountant
- To ensure that the department operates within overall department budget
- To ensure the highest level of customer satisfaction at all times
- To achieve and maintain sales according to targeted requirements
- To ensure and maintain a satisfactory parts service to all other departments within the dealership
- To maximize all sales to the retail and trade customers and ensure that a high market share is attained
- To maintain agreed profit margins and adhere to company policy with regards to discounting structure
- To maintain the invoicing policy of the company
- To ensure that company standards are met with regard to stock ordering procedures
- To ensure that your departments banking is done daily
- To ensure that daily banking sheets are balanced and reported correctly
- To ensure the cleanliness and tidiness of the parts department at all times
- To ensure the security of the parts department at all times
- Ensure new vehicle department informed of changes in spec / new accessories
- Ensure that dead stock returns are carried out in accordance with Company policy A minimum of 2 x annual wall-to-wall stock takes are required
Qualifications and Experience
- 2-3 years experience in same or similar role
- Minimum 3 years experience in the motor industry
- Matric/Equivalent
- Tertiary Qualification (pref)
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KEY OUTPUTS:
- Ensure an efficient and focused customer service in a passenger car workshop.
- Effectively and efficiently manage the team (Workshop, Service Advisors and Service Admin staff).
- Manage the operations (debt collection, invoicing, quoting, warranty claims, productivity, customer satisfaction).
- Adherence to Company processes and systems.
- To maximizing the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
- To take accountability for staff recruitment, training and development.
QUALIFICATIONS AND EXPERIENCE:
- Matric.
- Must have at least 5 years’ experience in same or similar role with strong automotive industry knowledge.
- To have contactable references and good track record.
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MAIN JOB FUNCTIONS:
Staff:
- To establish the staffing levels required to achieve departmental objectives.
- To select, hire, train and develop sales department staff.
- To identify departmental training needs in conjunction with training staff.
- To ensure resultant training programmers are completed and adequate records maintained.
- Establish and administer "in-dealership" training as required to cater for new model launches.
- Operate staff performance and appraisal systems and ensure action taken on results.
- Establish and review sales basic pay and incentive schemes..
Administration:
- Ensure all administrative functions, returns, record keeping and clerical operations are carried out at the appropriate time and kept up to date.
- Review with Dealer Principal all activities and reporting systems within department.
- Ensure that adequate safety and security procedures exist and are operated.
- Monitor cleaning of new and used car stock.
- Monitor cleanliness of showroom, forecourt sales area and other sales-related areas..
Communications:
- Maintain good liaison with other managers.
- Advise Dealer Principal and all other managers on sales matters.
- Advice subordinates on appropriate sales related matters.
- Maintain direct liaison with manufacturers’ representatives and all other contracts.
- Propose special sales promotions as appropriate.
- Ensure adequate stocks of car and product display material is available..
Marketing:
- Formulate marketing plan, initiate and conduct new car launches and promotions.
- Formulate marketing plan and initiate used car sales promotions.. Analyse local customer/car preference statistics and compare with new and used car forecasts, acting on any anomalies detected.
- Handle customer complaints and ensure corrective action is taken.
- Maintain record of customer complaints or congratulations for analysis and use as required..
Finance:
- Review all pricing policies, discounts and "trade-in" dealings to maintain dealership profitability.
- Monitor costs and general condition of demonstrator fleet.
- Monitor sales department financial performance weekly.
- Monitor credit and finance commission income to ensure budget requirements are met.
- Monitor outstanding debtor situation and take appropriate action.oValuation of trade in carsoManagement of the Higher Gear systemoManagement of the Bid4Cars valuation systemoDue diligence with regards to supplier workmanship and pricing
Qualifications and Experience
EXPERIENCE, QUALIFICATIONS AND TRAINING
- Sales management and marketing skills, knowledge and experience.
- Ability to manage and administer a department, to provide organisation, systems and leadership.
- Up-to-date knowledge of vehicle legislation and of trade practices.
- Able to motivate a sales team to achieve objectives.
- Sales qualification, technical qualifications an added advantage.
- Minimum experience required: 3 years in a similar environment.
- Minimum Qualification: Higher Certificate.
- Volume dealer experience 45 new cars per month
- Manage a team of 8 Sales Executives.
- Financial, online and marketing experience will be favourable.
- Internal and external complaint management and resolution will be favourable
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s license
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Specific Role Responsibilities
- Visit trade shows and exhibitions in order to get in touch with new potential customers. Prospect for Sales
- Generate ideas to promote (corporate) customer loyalty, provide organizational support and participate in these events (e.g., WebParts training, fleet manager meetings, driver breakfast).
- Participate in workshop/salesperson meetings within the dealership in order to be aware of customer problems and complaints and pending vehicle sales. advise customers in matters concerning the workshop business.
- Manage customer relationship!
- Conduct efficient sales promotion activities.
Qualifications and Experience
- Matric and/or grade 12
- Relevant post-matric qualification in Management will be an advantage
- Driver’s License
- Fully Computer Literate – Excel & MS Word (Must)
- Knowledge of the latest service/parts IT systems incl. DMS and S&P Cockpit
- Knowledge of Kerridge
- Proven track record in leading and managing people.
- Mercedes-Benz Certified Sales Certification will be an added advantage.
- Marketing experience
- +/- 5 years professional experience in parts sales
- Experience in leading employees and teams
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Specific Role Responsibilities
- Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organization to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
Qualifications and Experience
- Matric and/or grade 12.
- Min of 5 years sales experience in the Motor Industry.
- Proven track record in leading and managing people.
- Valid Driver’s License.
- Certified Management Certification will be an added advantage.
- Kerridge will be an added advantage.
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Specific Role Responsibilities
- Ensure that parts sales budget is achieved through marketing
- Maintain and increase market share within area of responsibility
- Retain existing customers by ensuring Customer Satisfaction
- Adhere to Company Discount Policy
- Communicate market opportunities to management and other departments
- Ensure all customer queries are dealt with efficiently and effectively
- Ensure all customers are introduced to new Policies and promotions
- Maintain regular communication with Parts Manager
- Ensure regular and helpful contact with all customers
- Ensure communication with dealership staff
- Attend to all training courses when required
- Ensure all customer issues are reported and resolved
- Keep accurate schedule of customer visits
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
- Computer literacy is essential
- Parts Sales experience of 5 years
- Toyota experience will be an added advantage
- Motor industry experience is essential
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Specific Role Responsibilities
- Customer and sale management.
- Understanding of the compliance governing the motor retail industry would be an advantage.
- Experience in cold calling to develop a client base
- Knowledge of dealership policies and procedures
- Knowledge of competitive motor industry
- Knowledge of complete Toyota SA structures and procedures will be a huge advantage.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Manage customer expectations to ensure effective delivery of service
- Marketing and promotions
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
- Valid Driver’s License
- 3 years sales executive experience
- Computer literacy is essential
- Proven track record of meeting regular monthly targets on budget and CE
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Specific Role Responsibilities
- To deal with all customers and coordinate service work and time.
- To act as liaison between service customers and dealership.
- To promote the sales of labor and parts.
- Maintain a service appointment list.
- Obtain the customer’s approval and signature after first making sure the customer understands the dealership payment policy.
- Contact the customer for authorisation whenever the repair order needs to be extended beyond the agreed estimate and give him the new total cost estimate and new delivery time.
- Record the results of the contact on the repair order and any additional instructions authorised by the customer (or the customer’s refusal to authorise additional safety- related repairs).
- Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions.
- Maintain customer file (follow-up system), telephoning customers who have not responded to a mailing; ensure customer satisfaction by calling customers who have had major repairs.
- Settle customer complaints promptly.
- Explain to the customer work performed and parts replaced when presenting the invoice.
- Inform the Service Manager about trends in customer attitude, customer appointments, and shop performance.
- Inform the Sales Department of the customer‘s intention or possible intention to trade or sell.
- Perform test drive after completion of repairs if necessary.
- Attend training that the distributor provides for Service Advisor.
- Maintain neat and tidy appearance for greeting customer.
- Develop communication skills to reinforce customer relationship.
- Conform to warranty policies.
- Keep on top of Work In Progress
- Cash Outstanding.
Qualifications and Experience
- Matric Certificate
- 3-5 years work experience within the motor industry in a service advisor capacity with technical knowledge.
- Kia brand background would be an added advantage.
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Specific Role Responsibilities
- Manage demo fleet allocations and returns
- Process vehicle invoices and ensure accurate documentation
- Maintain and update fleet records and databases
- Liaise with internal departments and external stakeholders (e.g., dealers, importers/OEM, and finance)
- Support asset transfers and acquisitions in line with company policy
- Ensure compliance with operational and financial controls
- Assist with monthly reporting and reconciliations
- Provide support during audits and resolve fleet-related queries
- Attend to requests for quotations from relevant business functions
- Update operating systems with calculations and dealer quotes
- Convert signed quotes into deals and prepare delivery documents
- Activate deals and ensure goods are received on the system once delivery is completed
- Engage with relevant business functions on contracts reaching end of term and action accordingly
- Coordinate the order and distribution of vehicles and value-added services as per customer request
- Ensure systems are updated with relevant vehicle and driver information
- Ensure eTag and fuel cards are linked to the correct vehicle and driver
Qualifications and Experience
- Matric / Grade 12
- National Diploma in Fleet management/Supply Chain/Logistics or similar (preferred)
- Experience in the fleet management is an added advantage
- Sound understanding of the automotive industry at large
Method of Application
Use the link(s) below to apply on company website.
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