MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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Key Performance Objectives
Strategy Formulation & Execution
- Formulate and execute unscripted structured format content channel strategy that focuses on small and large-scale formats including local and international programming in line with the middle and mass target audience.
- Develop a content acquisition strategy that targets the right producers and resonates with the wider channel strategy and audience.
- Determine the mix of formats, genres, and themes that will resonate with the target audience and channel.
- Assess and develop format content that speaks to middle and mass market segment, pushes boundaries, while consistently negating risk.
- Identify target audience demographics and preferences for structured format unscripted content.
- Analyze market trends and competitors to identify content gaps and opportunities.
Content Execution
- Develop innovative new programs taking into consideration the Channels positioning and strategy.
- Establish guidelines for content production to ensure consistency in quality, tone, and storytelling across different projects.
- Prepare and present viable content proposals.
- Pioneer new formats and innovation in content creation
- Manage the risk associated with current affairs content.
- Ensure sponsorship elements are included in content in a way that satisfies the DMS contract, and content requirements,
- Work with commissioning teams to flesh out concepts, outlines, and pilot episodes.
- Greenlight projects that show promise and align with the channel objectives.
- Monitor the performance of unscripted content through audience metrics, ratings, and viewer feedback.
- Analyse data to gain insights into audience preferences and content effectiveness.
- Use feedback and data to optimize future content execution and improve audience engagement.
- Collaborate with marketing teams to develop promotional strategies for unscripted content.
- Identify opportunities for cross-promotion and integration with other content or marketing initiatives.
- Leverage social media and digital platforms to engage with audiences and build anticipation for upcoming content.
Manage Production
- Ensure that programs are produced to the highest standard and are cost-effective.
- Manage the commissioning process.
- Manage all productions houses strictly to contractual deliverables and ensure all contracts agreements are signed prior to production.
- Manage budget and contracts for all productions.
- Approve scripts and shooting schedules for all programs.
- View and provide editorial input on all programs at online and offline stage.
- Approve all final programs for broadcast.
- Take overall editorial responsibility for programs and ensure that programs satisfy M-Net editorial standards.
- Ensure producers deliver programs and promotional material as per agreed schedule.
- Ensure content is delivered on time for multiplatform.
- Ensure all episodes and promos are considered against BCCSA standards and assessed for risk within target audience.
Stakeholder Management
- Establish and maintain effective relationship with Independent Producers.
- Foster and develop strong relationship with production companies and sponsors.
- Regularly follow up and feedback with critical business partners.
- Negotiate deals and contracts with talent and production partners.
- Collaborate with legal and business affairs teams to ensure all agreements are in compliance with relevant regulations and policies.
- Communicate financial performance and strategies to key stakeholders, including executives, investors, and production partners.
People Management
- Manage the commissioning team to ensure effective delivery of business unit objectives.
- Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
- Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed.
- Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital.
- Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
- Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
- Approve leave requests for team members and create a leave plan to ensure adequate coverage.
- When required, initiate disciplinary processes for team members calling on support from Human Capital when required.
- Resolve grievances raised by team members and escalate only if required.
- Address poor performance of any team member through the formal Performance Improvement program and ensure that continued poor performance is appropriately dealt with.
- Motivate team members and ensure that their efforts are recognised.
Financial Management
- Collaborate with the Finance team to ensure effective financial management of high financial risk/complex productions and/or across a portfolio of productions.
- Create and manage budgets for individual projects, ensuring efficient allocation of resources.
- Conduct financial analysis to evaluate the feasibility and profitability of unscripted content projects.
- Allocate resources effectively, including talent, production crews, and locations.
- Implement cost management strategies to control production expenses without compromising the quality of content.
- Identify opportunities to improve efficiency in production processes to reduce costs.Prepare business plans for new content ideas, considering potential revenue streams and cost structures.
Reporting
- Generate regular financial reports for senior management and stakeholders, providing insights into the financial performance of ongoing projects.
- Prepare financial forecasts to predict potential revenue and expenditure for future projects.
- Prepare reports that inform content development and positioning.
- Prepare concise and informative reports for presentation to channel executives and stakeholders.
- Collaborate with other departments, such as marketing and finance, to generate comprehensive reports that encompass various aspects of content performance.
- Share insights and recommendations with cross-functional teams to drive better decision-making.
Qualifications Essential
- A Post Graduate Degree in Film and Television/Marketing/Scriptwriting or equivalent NQF Level 7 qualification
Experience
- A minimum of 8 -10 years of experience as an executive producer, series producer or commissioning editor.
- A minimum of 2 years Senior Management experience in the media and entertainment industry.
- Extensive entertainment and broadcasting Industry knowledge and experience.
- Experience in delivering successful big reality international formats.
- An interest in news and current affairs.
- Extensive understanding of audiences.
- Deep knowledge of current and future content trends in multiple markets and platforms.
- People management experience is essential.
- Managing large production budgets
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Key Performance Objectives
Strategy Execution
- Develop and execute Customer Group Payments Strategy
- Manage the end to end payments roadmap, and create initiates to positively influence the payments ecosystem
- Drive Fintech innovation and strategy across the Showmax org and partners
- Manage and influence the Payments CX design and conversion rates across platforms, including digital and non digital payments
- Drive the improvement in the CX Pay journey across all markets
- Business case generation to support short- and medium-term plans
- Ideas generation / continuous improvement / analysis of RCA
- Manage commercials in respect to strategy and commissions, both internally and with partners
- Drive cost saving across payments including process, and technology
- Ensure roadmap and execution is effectively managed with key external partners
- Produce presentations for senior leadership and board level
Partner Management
- Manage key stakeholders and ensure strategic alignment with internal and external partners
- Ensure the payments and execution strategy is articulated and well understood across key partners
- Drive out new partner and payment based initiatives where needed
Product Ownership and Governance
- Drive continuous payment insights and analytics and manage relationship with internal analytic teams
- End to end ownership of the payments and strategy
- Manage the implementation and impact analysis of any payment changes
- Manage operational impact and communication of incidents for payments to executive leadership
- Identify and translate high level, conceptual user requirements into detailed specifications
- Implement knowledge management and ensure measures are in place to safeguard knowledge retention.
- Provision of end-to-end service metrics in line with reporting requirement
- Documentation of payment processes, information, and report requirements
- Research best practices, industry standards and trends on payments and fintech
Stakeholder Management
- Participation and deliverables ownership of all relevant projects and sub projects
- Be the primary contact for stakeholder engagement of payment impacted initiatives across the group and externally
- Represent the payment team in driving demand and prioritization
- Ensuring cross functional skills, resource and IP sharing
- Liaise with all markets across Africa on payment improvement as input into the product roadmap
People Management
- Manage team members to ensure effective delivery of business unit objectives
- Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members
- Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
- Interview and recruit new members of the team, including determining appropriate compensation levels with input from HR
- Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met
- Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member
- Approve leave requests for team members and create leave plan to ensure adequate coverage
- When required, initiate disciplinary processes for team members calling on support from HC when required
- Resolve grievances raised by team members and escalate only if required
- Address poor performance of any team member through the formal Performance Improvement programme and ensure that continued poor performance is appropriately dealt with
- Motivate team members and ensure that their efforts are recognised
Qualifications Essential
- Degree in Information Systems, Commerce, Engineering or similar qualification
- Post Graduate Degree is a must
- Masters degree either “In progress” or “Complete” is advantageous
- Fintech related certifications are advantageous
Experience
- Minimum 8-10 years’ experience in the payment and fintech industry across payment providers, platforms, payment methods (card interchange, wires, RTGS, cross border settlement, mobile wallets, etc.), technologies, processes (cash management operations/payment operations)
- Minimum 5 years’ experience in managing a team and a proven track record in leading successful payments and billing teams
- Experience in enterprise architecture and digital is advantageous
- Management consulting experience will be advantageous
- Ability to define future payment strategy in areas such as Fintech and Digital technology
- Experience with Commerce and Digital platforms is advantageous
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Tasks
Project & ROI Management
- Plan & execute projects & programmes aligned to DMS company strategy
- Manage investment & return on the initiatives
- Operationalize organization strategy by executing projects across Client, Revenue, People & Tech Strategy
Business Optimization
- Provide subject matter expertise in process management and system enhancements
- Provide world-class solutions to enable the business to function optimally
- Perform gap assessments based on benchmarks, leading practice and best-in-class competitors
- Execute Client & Revenue optimization Strategies
- Execute People Strategy
Cross-functional leadership & Stakeholder Management
- Establish and lead strong cross-functional teams to implement optimisation initiatives
- Actively manage stakeholder expectations across DMS in terms of delivery timelines
- Build strong relationships with key stakeholders in DMS, Connected Video, GE, SuperSport and EBS
- Manage the allocated functional budget
- Develop business improvement KPIs per initiative
- Establish and lead strong cross functional teams to implement innovation and optimization initiatives
- Actively manage stakeholder expectations across DMS in terms of delivery timelines and system functionality
- Build strong relationships with key stakeholders in DMS, Connected Video, and EBS, BTD, etc.
- Manage relationships with any third party technology and systems suppliers
- Collaborate, champion and enable effective leadership and synergistic cross-functional working relationships
- Manage the allocated functional budget
- Develop business improvement, optimization and innovation KPIs per initiative
- Set up an evaluation criterion consisting of key financial and non-financial metrics to shortlist innovative ideas that should be developed for short term tactical gains or long term strategic advantages
People Management
- Lead the recruitment and retention of the best talent and drive a culture of continuous improvement
- Develop a high performing team by embedding formal performance development and informal coaching
- Encourage frequent knowledge sharing between team members
- Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
- Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member
Qualifications
- Post-graduate degree in Administration, Strategy or Engineering
- Relevant Qualification in Accounts, Planning & Finance management, Project Management, Product Lidecycle Management
Experience
- 10-12 years of overall business experience in strategy, planning & accounts management
- 6-7 yrs relevant experience in planning, executing & managing ROI projects & programmes, change management & product lifecycle management.
- Experience in managing cost & budget planning and implementation of related projects
- Experience in managing client relationships with internal & external stakeholders
- Experience working on adhoc assignments which requires demands travelling in a high-pressure environment
- Strong understanding of Data & Analytics pertaining to al the areas within business
- Demonstrated delivery of projects and proven record of implementing solutions in a large-scale organization
- Experience working in a high-pressure environment with challenging stakeholders
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Key Performance Objectives
Continuous Improvement
- Ensure the consistency and stability of the environment by producing SOPs for day-to-day operations.
- Minimise adverse impact of the Business Incidents and Problems through creating proactive monitoring processes.
- Proactively monitoring front and back end and addressing system and data related errors.
- Work with Platform Aggregators and Vendors to maintain stability across SA and MAH Showmax platforms(web & App).
- Conduct quality control protocols to reduce errors and improve the effectiveness of production systems.
- Support the Senior Manager Digital Service with setting up real time monitoring capability and alerts.
- Continuously improve performance metrics and monitoring with partners.
Operational Activities
- Identify potential business problems and respond, systematically through call logging and informing the relevant resolver teams.
- Provide high quality operational and technical application and systems support to the customer care team and internal business functions.
- Responsible for setting up first line monitoring and support for the Contact Centre stack.
- Create diagnostic scripts and other aids per system e.g., simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc.
- Participate in deployment handover sessions for post implementation monitoring.
- Be available to the SA and MAH Showmax business for systems support afterhours, weekends, and public holidays.
- Responsible for driving business communications to stakeholders on platform downtimes using any business preferred medium.
Reporting
- Responsible for setting up performance monitoring and reporting in line with the Business KPIs.
- Manage operational reporting requirements delivery for new and existing solutions/enhancements.
- Responsible for reporting on outages/potential incidents.
- Provide the Care teams with monitoring insights for CSAT analysis.
- Provide stability reporting daily, weekly, and monthly.
Qualifications Essential:
- Degree (NQF7) in computer science, information technology, or a related field
Experience:
- 5-8 years’ experience in a similar role or IT service management /IT Service desk in the PayTV industry or related services
- Data analysis experience
- Proven track record in Requirements management
- Knowledge of customer service reporting and monitoring
- Previous or current experience working on a transactional or digital channels would be an advantage
- Experience interfacing with senior leadership and managing business expectations
- Exposure to real-world, experience in managing technical systems and teams
- Previous experience with demand and crisis management
- Experience in and knowledge of technical monitoring toolsets
- Experience in taking command of work streams
- Understanding of call logging processes
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Key Performance Objectives
Operations and Service Management
- Support in the strategic direction and operational oversight for the design, development, operation, and hybrid cloud systems that fulfil the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and platform security
- Manage hybrid cloud infrastructure operations to ensure that critical business systems meet or exceed business expectations
- Establish and nurture relationships with business and other stakeholders for effective communication and expansion of existing operational capabilities
- Ensure management of incidents, problems, service requests and change requests in line with business priorities
- Operationally manage critical situations and solve escalations to provide seamless operations
- Drive quality into metrics and build reports focusing on improvement, including measurement of plans, deployment schedules, KPIs and reviews of SLAs for support tickets and accuracy
- Implement best practices and commonly used concepts and procedures within the cloud infrastructure environment
- Preserve assets by implementing disaster recovery, backup procedures, information security, and control structures
- Establish standards for applicable capabilities, ensuring standards and best practices are published, maintained, and followed
- Serve as a catalyst for continuous service improvement and optimize resources to deliver the best possible value
- Lead through change and adversity with courage and compassion
- Direct research in emerging technology by studying organization goals, strategies, practices and user projects
- Verify application results by conducting system audits of technologies implemented
- Create and document processes, procedures and standards, and ensure documentation is followed and kept up to date
Reporting and performance
- Improve operational performance management using appropriate tools and reporting techniques
- Develop reports to meet SLAs and communicate performance to stakeholders
- Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs
- Coordinate and control activities within assigned unit to deliver Quality KPIs and relevant customer satisfaction expectations
Stakeholder Management
- Maintain a strong understanding of clients' industry and business
- Assist clients in the formation of IT strategies and ensure that they are offered products and services aligned to these strategies
IT Strategy and Planning
- Contribute to Media Engineering and cloud IT infrastructure strategy
- Influence the development and enhancement of services, products and systems, and oversees the management and planning of business opportunities
- Oversee monitoring of relationships and acts on relevant feedback
- Execute short-term and long-term strategies for Media Engineering infrastructure management that aligns with industry standards and best practices
- Implement defined management practices and procedures that support and measure the capabilities, effectiveness, and efficiency of hybrid cloud infrastructure activities
Qualifications
- A post graduate degree in Computer Science, Information Systems, or a technology related field
- Cloud Certificate (AWS/Azure)
- Enterprise class hardware certifications/courses
Experience
- A minimum of 5-8 years’ experience in a senior infrastructure and DevOps role
- Senior level knowledge of virtualization technologies, VMWare
- Good understanding of Cloud technologies (AWS/Azure)
- Good understanding of DevOps best-practices, containers, CI/CD and other configuration management systems like Chef, Gitlab, Jenkins, Puppet, Ansible, etc.
- Strong Linux background
- 5+ years’ experience on compute infrastructure including Cisco UCS, HP, Dell
- Proven experience in storage infrastructure design, implementation, operations, and maintenance
- Excellent understanding of scripting
- Experience in driving innovation
- Strong leadership capabilities across all areas of the IT environment or within a matrix management structure
- Ability to lead and facilitate cross-functional teams to develop, document, execute, and improve processes
- Adept at resolving conflict and delivering expected outcomes
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Tasks
Operational Delivery
- Build business requirements, executes projects and derives business insights
- Locate and define new process improvements
- Complete projects/tasks assigned or working with other staff (internal /external) and following up on assigned projects/task
- Engage with customers to unpack requirements and design with for future requirements based on future needs
- Create Information and Insights Packs inclusive of PowerPoint, Dash boarding or Reporting, , or any fit-for-purpose reporting and information management tools.
- Lead the development and delivery of complex data analysis and insight generation to guide strategic and operational decisions.
- Collaborate with business and technical stakeholders to define and frame analytical problems, ensuring alignment with business objectives.
- Design, develop, and implement robust data models, forecasts, and dashboards using advanced analytical and BI tools.
- Identify business trends, risks, and opportunities through statistical methods, data mining, and predictive analytics.
- Translate complex findings into compelling stories and visualizations for executive-level audiences.
- Champion data governance, integrity, and quality across data pipelines and reporting systems.
- Mentor junior analysts and promote knowledge sharing across analytics functions.
- Partner with engineering teams to improve data infrastructure, tools, and data pipelines.
- Drive innovation by identifying and recommending enhancements to data processes, systems, and analytics capabilities.
Data to Analytic Insights
- Create Business Requirements documents for Solutions up to Data Modelling and Data Mapping stages including Presentation Specifications (excluding Technical Specifications)
- Conducting Data Mining
- Turn data into information so that the client can gain a better understanding of the gaps within their business
- Utilise data to provide insights to the client in order to make effective business decisions
- Interpret data, analyse results using statistical tools and provide ongoing reports
- Develop and implement databases, data collection systems and data analytics
- Acquire data from primary or secondary data sources and maintaining databases/data systems
- Identify, analyse and interpret trends in complex data sets
Adherence to Policies and Procedures
- Ensure adherence to departmental and company policies and rules
- Ensure compliance to all South African IT legislation and governance
- Ensure continuous improvement of standard operating procedures.
- Contribute to the development and management of Service Level Agreements
- Provide continuous insights in the development of new policies and procedures to deal with present-day and future challenges.
Minimum Qualification
- Bachelor’s degree in Data Science, Mathematics, Statistics, Computer Science, Actuarial Science, Business Analytics, or related field
Experience Required
- 8–10 years' experience in advanced analytics, statistical modeling, or business intelligence within a complex, data-rich environment.
- Proven track record of driving insight-led business decisions in financial services, insurance, or banking domains.
- Expertise in leading analytics initiatives that influence high-level business outcomes.
- Strong experience designing and implementing BI solutions and forecasting models.
- Experience working in agile cross-functional teams and engaging at the executive level.
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Key Performance Objectives
Consulting
- Strong understanding of UX/UI methodologies, user-centered design, and best practices.
- Proficient in design tools such as Figma, Sketch, and the Adobe Suite.
- Maintain and manage comprehensive design libraries and design system, with adherence to product branding requirements, containing global assets.
- Measure the effectiveness of solutions to better understand user behaviour and improve solutions across platforms.
- Conduct market research (local & international) including users and competitors, conduct analysis, collaborate with key stakeholders and run workshops to understand UI design challenges.
- Base UI solutions on data/evidence, catering for business and user need.
- Justify design decisions and clearly communicate with client stakeholders.
- Document handover specifications for project/product features.
- Prototype solutions for user testing.
- Collaborate with UX designers in planning a wide array of usability tests, from start to finish.
- Keep abreast of the latest UI design trends and incorporate these into design thinking solutions.
- Work on multiple projects at one time, using strong communication skills to manage time and expectations appropriately.
- Stay current with UX/UI design trends and incorporate them into design thinking and solutions.
- Manage multiple projects simultaneously, using strong communication skills to set priorities and manage expectations.
- Consult across teams and projects to maintain a consistent standard of user experience across platforms.
- Support and enforce a robust design process.
- Mentor and guide junior and intermediate designers, fostering growth, collaboration, and a high standard of UI design.
Stakeholder Management
- Excellent communication skills and team-oriented work behaviour in a distributed team environment.
- Actively work on improving user interface and engagement across all our platforms and products with stakeholders.
- Collaborate with teams and stakeholders to communicate UI Design direction and refine user interfaces.
- Present qualitative and quantitative insights to key stakeholders to deepen understanding of design solutions, user behaviour and inform product decisions.
- Actively work on improving user experience and engagement across all our sites and products.
- Collaborate with teams and stakeholders to communicate UI design direction and refine user interfaces.
- Communicate Design Rationale clearly, using research, data, and storytelling to make insights compelling and clear.
- Facilitate Collaborative Workshops, lead co-creation sessions and involve stakeholders early to build alignment and reduce friction
- Participate in team activities and team planning with the aim of improving team skills, awareness, and quality of work.
- Manage Expectations, setting clear timelines and keep stakeholders updated on progress, challenges, and outcomes.
- Evangelise good user experience, demonstrating measurable value to other team-members and stakeholders, and encouraging a culture of Design.
- Foster a healthy tension between stakeholders, encouraging discussions that consider business needs, user needs, and what is possible.
- Handle Conflict Constructively, by focusing on user impact and facilitating constructive dialogue.
Qualifications
- A Bachelor’s degree in Graphic Design/Multimedia/Communication Design, with 5-8 years UI design experience.
- HFI CUA highly beneficial.
- Proven track record of delivering user-centric design solutions for complex projects.
Experience
- Over 5 years of experience in UI design, with a strong portfolio demonstrating work across multiple platforms.
- Solid background in designing experiences for mobile, web, TV, VOD, and other digital interfaces, with a proven track record.
- Extensive experience in design systems, prototyping, and visual design.
- Proficient in design and prototyping tools such as Figma, Sketch, Adobe XD, and similar.
- Strong understanding of Design principles, responsive design, user-centered methodologies, and accessibility standards.
- Comfortable working within Agile environments, collaborating closely with product and development teams.
- Adept at understanding business requirements and crafting design solutions that align with technical constraints.
- Experienced in designing medium to large-scale software systems within environmental and business constraints.
- Strong communication and collaboration skills, with the ability to clearly present and articulate design concepts, and product specifications to peers, executives, and customers.
- Actively work to optimize design solutions, improve usability, and enhance overall user experiences.
- Stay up to date with industry trends and best practices, consistently advocating for user-centered design.
- Knowledge of accessibility standards and designing for inclusive user experiences is desirable.
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Key Performance Objectives
Consulting
- Strong understanding of UX/UI methodologies, user-centered design, and best practices.
- Skilled at creating user journeys, wireframes, and prototypes to visualize concepts and interactions.
- Map user stories and scenarios to detailed user journeys.
- Proficient in design tools such as Figma, Sketch, and the Adobe Suite.
- Design UX solutions and information architecture for Mobile, Web, and Lean Back products and services, applying user-centered design techniques.
- Conduct user research, including interviews, usability testing, and surveys.
- Analyze research data to define user problems and inform design decisions.
- Research markets, users, and competitors; conduct analysis; collaborate with stakeholders; and run workshops to uncover challenges.
- Base UX solutions on data and evidence, balancing business objectives with user needs.
- Plan and execute a wide range of usability tests, selecting appropriate methods based on goals, inputs, and timelines.
- Interpret test results and translate them into actionable recommendations.
- Measure the effectiveness of solutions using relevant UX metrics, and monitor analytics tools (e.g., Google Analytics, Amplitude) to better understand user behavior and improve journeys across Mobile, Web, and Lean Back platforms.
- Stay current with UX design trends and incorporate them into design thinking and solutions.
- Manage multiple projects simultaneously, using strong communication skills to set priorities and manage expectations.
- Consult across teams and projects to maintain a consistent standard of user experience across platforms.
- Support and enforce a robust design process.
- Mentor and guide junior and intermediate designers, fostering growth, collaboration, and a high standard of UX design.
Stakeholder Management
- Excellent communication skills and team-oriented work behaviour in a distributed team environment.
- Provide proposals and present results from usability tests and other user research to project teams.
- Present qualitative and quantitative insights to key stakeholders to deepen understanding of user behaviour, enhance user journeys, and inform product decisions.
- Actively work on improving user experience and engagement across all our sites and products.
- Collaborate with teams and stakeholders to communicate UX direction and refine user interfaces.
- Communicate Design Rationale clearly, using research, data, and storytelling to make insights compelling and clear.
- Facilitate Collaborative Workshops, lead co-creation sessions and involve stakeholders early to build alignment and reduce friction
- Participate in team activities and team planning with the aim of improving team skills, awareness, and quality of work.
- Manage Expectations, setting clear timelines and keep stakeholders updated on progress, challenges, and outcomes.
- Evangelise good user experience, demonstrating measurable value to other team-members and stakeholders, and encouraging a culture of UX.
- Foster a healthy tension between stakeholders, encouraging discussions that consider business needs, user needs, and what is possible.
- Handle Conflict Constructively, by focusing on user impact and facilitating constructive dialogue.
Qualifications
- Diploma, Bachelor’s degree in Computer Science, Information Systems, Humanities or equivalent 5 – 8 years UX design experience.
- HFI CUA highly beneficial.
- Proven track record of delivering user-centric design solutions for complex projects.
Experience
- Over 5 years of experience in UX design, with a strong portfolio demonstrating work across multiple platforms.
- Solid background in designing experiences for mobile, web, TV, VOD, and other digital interfaces, with a proven track record.
- Extensive experience in user research, wireframing, prototyping, and visual design.
- Proficient in design and prototyping tools such as Figma, Sketch, Adobe XD, and similar.
- Strong understanding of UX principles, responsive design, user-centered methodologies, and accessibility standards.
- Skilled in a wide range of testing techniques, including user testing, focus groups, card sorting, and tree testing; experienced in creating testing scripts and leading sessions.
- Comfortable working within Agile environments, collaborating closely with product and development teams.
- Adept at understanding business requirements and crafting UX solutions that align with technical constraints.
- Experienced in designing medium to large-scale software systems within environmental and business constraints.
- Strong communication and collaboration skills, with the ability to clearly present and articulate design concepts, UX solutions, and product specifications to peers, executives, and customers.
- Actively work to optimize user flows, improve usability, and enhance overall user experiences.
- Stay up to date with industry trends and best practices, consistently advocating for user-centered design.
- Knowledge of accessibility standards and designing for inclusive user experiences is desirable.
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Key Performance Objectives
Perform Financial Planning and Analysis
- Facilitate the budget and forecast process for the Business Unit and ensure it aligns with objectives
- Proactively partner with the business to identify and evaluate opportunities to improve performance and ensure that change initiatives are implemented
- Continuous improvement of existing models built with refinement for changes in drivers and technological enablers
- Recommending and implementing processes for improvements to budgets and forecast practices. Analyse historical information to build financial models and to prepare budgets and forecast information based on financial, operational and industry-related metrics
- Develop benchmarks and key performance indicators
- Develop dashboards and reporting tools for performance tracking
- Provide meaningful ad hoc financial analysis, including modelling activities for commercial transactions, as required
- Participate in business unit financial and operational projects as required
- Attend monthly finance meetings for results review
- Work with corporate data analytics team to set up and further improve reporting for the business unit
- Initiate and track cost savings projects across the department
- Budget and forecast of Income Statement, Balance Sheet and Cash flows
- Budgeting for capex to enable detailed analysis and commentary
- 24 month Treasury cash flow forecasts
- 24 month rolling forecasts of Income Statement and Cash Flow Statement
- Initiation and approval of SGA expenses to confirm validity and availability of budget
Qualifications & Experience
- CA (SA) with Big 4 audit firm articles
- CIMA
- Minimum 3 - 5 years post article relevant experience in a similar role
- Experience in complex financial modelling for revenue and costs is essential
- Sound knowledge of IFRS and Taxation rules
- SAP system experience
- Advanced excel skills
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Key Performance Objectives
Compliance
- Ensure solutions adhere to standards and best practices and participate in solution reviews to ensure all solutions fit within standards
- Operate within project environments and participate in CII continuous improvement efforts
Operational Delivery
- Assist in designing and develop data models, ETL processes, and pipelines to support data ingestion, transformation, and analysis.
- Work with cross-functional teams to identify data requirements, prioritize data initiatives, and drive solutions that enable data-driven decision making.
- Develop and maintain dashboards, reports, and visualizations that provide insights into key business metrics and trends.
- Design and implement data quality and data validation processes to ensure accuracy and consistency of data.
- Develop and maintain documentation for data models, data lineage, and data flow.
Technical Competency
- Be accountable for solutions, their sustainability and accuracy as well as dates against it’s deliverables
- Share knowledge and practical experience with community.
- Implement best practice Data warehousing development based on methodology adopted for solution by Architecture
Qualifications:
- A Bachelor’s Degree in Computer Science, Information Technology or Equivalent Qualification
- Technology Certifications in Databricks, Azure, Data Engineering and other technologies highly advantageous
Experience
- Minimum 5 years exposure to Human Capital Processes and Tools
- Minimum 3 years’ experience as a Data Engineer
- Solid understanding of Master Data, Data Quality
- Proficiency in SQL n and other programming languages commonly used in data engineering.
- Experience with data visualization tools such as Paginated reports (SSRS), Power BI, Tableau or QlikView.
- Experience in developing solutions in cloud technologies including but not limited to Azure, Databricks, SQL and Data Lake
- Experience in Dimensional Modeling
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Key Performance Objectives
Software Development
- Design and maintain technical system requirements based on business needs.
- Develop backend applications based on approved specifications and prototypes.
- Develop, test, debug and maintain application code.
- Create and maintain technical and support documentation.
- Integrate existing as well as new applications, features and services on the online streaming platforms.
- Contribute to the entire application lifecycle, focusing on design and requirements validation, coding and debugging, testing, deploying.
- Write clean, understandable code with tests to develop functional backend applications in line with industry best practices and principles.
- Integrate and instrument application performance and health metrics to monitoring and logging services to enable effective troubleshooting and support of applications.
- Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
- Continuously assess and improve application performance and stability.
- Support and improve legacy
- Build and deliver on technology roadmaps that help sunset legacy applications and keep up with the demands of the growing and evolving buiness
- Collaborate with Front-end Teams to integrate customer-facing elements with backend services.
- Gather and address technical and design requirements.
- Build reusable code and libraries for shared use across teams.
- Collaborate with Product, developers, UX designers and system administrators to identify new features and improvements.
- Research emerging technologies and propose the adoption of such technologies that will benefit.
Qualifications
- Diploma in IT or Computer Science
- Certification in Cloud Application Design and Development (advantageous)
Experience
- A minimum of 8 years’ experience in software engineering
- You have exceptional knowledge of Webservice, Java, Node JS, REST, AWS, C# .Net (advantageous)
- Good experience working on the spring framework
- Tomcat, Apache
- CI/CD knowledge
- Experience with the likes of Jenkins, Maven
- Test Driven Development (TDD) and/or Behavior Driven Development (BDD)
- Solid understanding of Agile methodologies, SCRUM experience would be advantageous.
- RDBMS experience (MsSQL)
- NoSQL knowledge would be a definite advantage (MongoDB)
- Caching Technologies (Redis)
- Message Queues (RabbitMQ) and Event Driven Architecture
- Code Repository (Git/GitLab)
- Micro-Services and containerization (Docker)
- Proficient understanding of AWS Services like S3 Buckets, Lambdas, CDK, CloudFront, CloudWatch, ECS, DynamoDB, Elastic Search, Kinesis, SQS
- Exposure to full life cycle systems development
- Object Orientated Programming
- Good understanding of Web Servers, IIS and Web Site setup and configuration (advantageous)
- 2+ years of experience architecting, designing, developing, and implementing cloud solutions on AWS platforms (advantageous).
Method of Application
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