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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To manage credit assessment within a specialised lending area / cluster (Debtor Management and Rental Discounting) in order to ensure the acquisition of quality assets; enhancement of revenues and maintenance thereof within laid down policies and procedures.
- Commercial Underwriting understanding the client’s needs and environment by ensuring proactive/innovative solutions and adherence to acceptable turnaround times.
- We have a career opportunity for a Credit Manager to oversee the Corporate Credit Card area. This includes acquisition and growth of quality assets and assessment of associated risks. Through mastering this role, you will have the opportunity to develop yourself personally and professionally and have opportunities to advance to more senior levels of credit leadership in a fast growing and enterprising business.
- The role gives you a vital link in supporting and ensuring successful credit granting process for Commercial Banking clients through the implementation of credit mandates and risk frameworks within Nedbank Policy and Procedure.
- Join a team of great people, magnificent colleagues that are obsessed with getting things done!
Job Responsibilities
- Validate client and supporting information by assessing the contents of the documents.
- Analyse credit applications by assessing serviceability of the funding applied for.
- Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
- Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
- Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
- Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
- Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
- Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
- Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
- Manage daily activities of direct reports by monitoring the staff output.
- Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Minimum Experience Level
- 3- 5 Years’ Credit Assessment and decisioning experience within Banking environment
- Min 3 Years' Business Banking Credit experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations in a Commercial environment
- Previous lending experience specific to Debtor Management and Rental Discounting products would be advantageous.
- Extensive understanding of legalities associated with lending and collateral
- Team Management / Leadership experience would-be advantage
- Proven track-record on managing a large book.
Requirements
- NQF Level 6 or Higher in a Financial or Banking related field essential
- CIMA, Credit management degree or equivalent will be advantageous
- Own reliable vehicle and valid driver's license a must
- Must be prepared to travel.
Technical / Professional Knowledge
- Business administration and management
- Change management
- Client service management
- Financial Accounting Principles
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Service level agreements
- Strategic planning
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Building Partnerships
- Earning Trust
- Coaching
- Communication
- Decision Making
- Inspiring others
- Guiding Team Success
- Planning and Organizing
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Job Purpose
- To manage clients wealth needs through an ongoing advisory process to achieve Nedbanks strategic goals of client centricity and revenue generation; as per the business strategy.
Job Responsibilities
- Formulate innovative solutions for our high net-worth clients on their wealth journey whilst being aware of market trends and variables that may impact their investment plans
- Achieve predetermined sales targets across the business by identifying opportunities in the client base to advise clients on NPWs approved investment, risk and banking solutions
- Acquire new business for the portfolio in line with the Customer Value Proposition segment specifications and acquisition targets to increase market share
- Maximise bank profitability and ensure value add to customers through cross-selling specifically focusing on wealth leads and lending opportunities. This includes the complete spectrum of Transactional Banking accounts, Investment accounts,Foreign exchange requirements, Non-Resident, Exchange control and Offshore banking requirements.
- Maintain expert knowledge of all Nedbank Wealth's approved products, application procedures, processing, and timelines, whilst using this knowledge to drive relevant sales targets
- Inform and educate clients on products and services to ensure retention of existing clients, increasing sales revenue, and expanding the organisation's client base
- Collaborate successfully across all relevant areas to achieve shared goals
- Ensure compliance with relevant statutory, legislative, policy, and governance requirements
- Stay up to date with relevant legislative amendments and industry best practices, as well as the Company's internal compliance procedures
- Ensuring that the quality of advice remains high and consistent and in line with NPW's investment philosophy and approved products
- Contributing to sustaining a competitive edge through external networking, benchmarking, and representation on related forums
- Developing networks and build alliances to grow and strengthen internal support bases
- Provide support and coaching the wealth managers, paraplanners and other staff as required
- Lead team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning, coaching and talent management.”
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Degree in Commerce/Finance/ Business Science etc
- Post Graduate Diploma in Financial Planning (essential)
- Certified Financial Planner (CFP) or studying towards CFP
Regulatory FAIS Exams - RE5 (essential)
- Essential Certifications
- FAIS representative and preferably a Key Individual
Minimum Experience Level
- 3-5 years related experience in Financial Planning/Wealth Management acquisitions/sales is essential
- RE5 certification is essential
Technical / Professional Knowledge
- Microsoft Office
- Client understanding (Wealth management)
- Cross and Up - selling
- Client retention
Behavioural Competencies
- Building Customer Relationships
- High-Impact Communication
- Driving for Results
- Aligning and Executing Sales Strategy
- Creating a Service Reputation
- Guiding Sales Opportunities
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Job Purpose
- To manage and oversee strategic and operational functions for CSSB by advising stakeholders on products, solutions, procedures and systems to meet business objectives.
Job Responsibilities
- Manage business systems by working with the squad/s, making the necessary changes and enhancements
- Plan system enhancements and manage backlog – innovation, prioritisation
- Work with stakeholders to ensure business systems are performing optimally
- Ensure that systems and processes are operational and in line with external and internal audit requirements
- Build and maintain relationships with clients and service providers (internal & external)
- Support the business (drive/lead and participate) – BAU, projects, Ad Hoc initiatives and Industry initiatives
- Drive and participate in product development by liaising with stakeholders
- Ensure new procedures/operating model blueprints are completed prior to rolling out initiatives
- Share information and knowledge with stakeholders' peers through meetings and discussions
- Manage the Service Level Agreements by ensuring that deliverables meet clients' expectations
- Engage internal stakeholders through regular communications and ongoing networking sessions
- Ensure continuous improvement goals are achieved by creating an environment whereby self and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement
- Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams
- Compile management and strategic reporting
- Conduct micro and macro research as requested
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BSc or BCom Degree
- MBA will be an advantage
Minimum Experience Level
- 5 years in operational environment, 2 of which must be in analytics and strategic planning
Additional Technical / Professional Knowledge
- Business administration and management
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Strategic planning
- Technical / Professional Knowledge
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Business Acumen
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Decision Making
- Business Acumen
- Guiding Team Success
- Planning and Organizing
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Job Purpose
- Support the design, implementation, and optimization of collections and recoveries strategies for unsecured lending portfolios. Provide analytical insights, performance tracking, and recommendations to enhance recovery rates and minimize credit losses.
Job Responsibilities
Data Analysis & Insights
- Analyze portfolio performance, delinquency trends, and recovery metrics.
- Strategy monitoring.
- Conduct root-cause analysis on performance variances and recommend corrective actions.
Strategy Support
- Assist in designing and testing collections strategies across the delinquency lifecycle.
- Support segmentation and risk-based treatment strategies.
- Participate in champion/challenger experiments and document outcomes.
Performance Monitoring
- Track KPIs and provide actionable insights to improve strategy effectiveness.
- Identify emerging risks and propose adjustments to mitigate impact.
Compliance & Governance
- Ensure adherence to regulatory requirements (e.g., NCA, POPIA) in all analytical outputs.
- Maintain accurate documentation for audit and governance purposes.
Stakeholder Collaboration
- Work closely with Credit Risk, Operations, and external partners to align analytics with business objectives.
- Present findings and recommendations to internal stakeholders.
Continuous Improvement
- Research industry trends and best practices to enhance collections strategies.
- Contribute to innovation initiatives, including digital-first and data-driven approaches.
Skills & Competencies
- Strong analytical and quantitative skills (SQL, SAS, Python, or similar).
- Knowledge of credit risk, collections processes, and regulatory frameworks.
- Ability to interpret complex data and communicate insights clearly.
- Problem-solving mindset with attention to detail.
- Excellent stakeholder engagement and presentation skills.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Any NQF Level 7 Degree preferrably in Finance
Minimum Experience Level
- 3 to 5 years of experience in the Banking sector.
- Brings 1 to 2 years of specialized expertise in credit risk, with a strong grasp of risk assessment and mitigation strategies.
- Proven track record of leading and contributing to diverse projects and campaigns, showcasing adaptability and strategic thinking.
- Comprehensive understanding of collections and recoveries, including the full lifecycle from delinquency to resolution.
Technical / Professional Knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Business writing
- Communication Strategies
- Data analysis
- Industry trends
- Microsoft Office
- Principles of financial management
- Principles of project management
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Cluster Specific Operational Knowledge
- Business Acumen
- Governance, risk and controls
- Regulatory knowledge
- Banking knowledge
Behavioural Competencies
- Applied Learning
- Communication
- Collaborating
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
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Job Purpose
- To acquire primary clients within the identified segment in order to generate gross operating income so that the bank can achieve its revenue, profitability and market share objectives.
Job Responsibilities
- Acquire new primary accounts by sourcing appropriate leads, drawing up contact plan and consistetnly following through on the lan/programme. Generate gross operating income by providing competitive rates to clients within Nedbank standards, pricing using Nedbank systems to ensure required returns and according to risks when applying for a lending facility.
- Maximise profitability of client by matching as many products as meets his/her needs.
- Ensure that client is fully banked by cross selling and servicing to meet all identified client needs.
- Retain client by ensuring that all his banking needs are met by Nedbank.
- Source appropriate leads by building relationships, using networks, collabrating with other divisions, obtaining referrals and conducting appropriate marketing activities to target potential customers.
- Conduct needs analysis with client and match products and services to their needs by following Nedbank processes and complying with FAIS reqruiements.
- Provide accurate advice to meet client needs by maintaining knowledge, upskilling, reading widely, attending courses and being knowledgeable
- Meet client needs by providing feedback on progress, responding to requests with appropriate information/advice at all reasonable times, within turnaround times, and by managing expectations.
- Ensure that clients can use products and services by providing/organising training and demonstrations to clients.
- Build relationships with internal stakeholders and suppliers by meeting all standards and service level agreements.
- Collaborate with other departments by informing them of your role, sharing knowledge and making recommendations, referring leads and working with team to secure new accounts.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree or Diploma (NQF level 5 or 6) in a financial or marketing field,
- FAIS Regulatory Examination 1 qualifications.
Minimum Experience Level
- Must have 2 years in a sales position responsible for and successful in acquiring new accounts and/or cross selling into existing accounts, in a financial services environment
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business principles
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Product Knowledge
- Networking
- Credit management principles and requriements
- Professionalism in behaviour and personal presentation
Behavioural Competencies
- Adaptability
- Applied Learning
- Driving for results
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sales Negotiation
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Job Purpose
- To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Follow laid down processes in opening of accounts by using checklist and account opening matrix.
- Complete weekly compliance training and assessment online to keep up to date on changes.
- Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
- Action daily control reports and attach correct documentation.
- Identify new clients and their needs through needs analysis and provide a suitable solution.
- Cross sell to existing clients by establishing need through financial fitness discussions.
- Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
- Ensure that every deal done is priced in line with Business Unit objective and strategy.
- Generate revenue through charging for ad hoc services provided to clients.
- Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
- Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
- Participate in end of day discussion and apply recommendations from manager to optimise sales results.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
- Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
- Adhere to the ask once promise to clients according to Nedbank strategy.
- Build relationships with clients through regular contact and having an individual interest in them.
- Network with internal stakeholders to collaborate in order to provide complete solution to clients.
- Obtain regular feedback from clients by requesting completion of feedback forms.
- Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
- Adhere to clean desk policy to minimise risk of exposing client confidentiality.
- Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
Minimum Experience Level
- 1 - 2 years as a Sales Consultant in a Financial industry
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.
Technical / Professional Knowledge
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Nedbank culture
- Cluster Specific Operational Knowledge
- Banking knowledge
Behavioural Competencies
- Continuous Learning
- Energy
- Advancing Sales Discussions
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
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Job Purpose
- To lead and support ESG-related financial reporting and control activities, including integrated reporting, ensuring compliance with evolving sustainability frameworks, regulatory requirements, and internal governance standards. The role will provide technical oversight and strategic insight into ESG performance, enabling effective decision-making and contributing to the organisation’s sustainability ambitions.
Job Responsibilities
- Provide technical guidance on ESG reporting, including integrated reporting disclosures, social disclosures & KPIs, rating agency requirements, and sustainable
- development finance.
- Monitor and report performance against ESG strategies and standards, translating raw data into strategic insights.
- Support the development and implementation of internal controls and governance processes related to ESG reporting to ensure accurate, reliable and timeous input to
- enable effective decision making.
- Collaborate across departments to ensure ESG principles are embedded in business practices and governance frameworks.
- Ensure data integrity and compliance through system advice and process adherence.
- Coordinate the Nedbank external sustainability assurance process, including collaboration with Group Internal Audit.
- Lead responses to internal and external ESG-related queries based on our integrated reporting suite.
- Manage Nedbank’s annual integrated reporting process in collaboration with Investor Relations and Group Financial Control.
- Provide financial analysis and oversight to evaluate ESG-related financial performance and ensure regulatory compliance.
- Increase awareness and compliance through communication and training to business on changes, processes, policies and standards e.g. ISSB’s IFRS
- sustainability standards.
- Maintain effective stakeholder relationships through regular engagement and feedback sessions.
- Build trusting and collaborative professional relationships through open communication.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Essential Certifications
- Relevant professional bodies (SAICA, CISA, IRMSA, EISA, SAIFM)
Preferred Certifications
Minimum Experience Level
- 7 - 10 years experience in the finance environment with at least 5 years in senior roles
Technical / Professional Knowledge
- ESG frameworks and regulatory landscape knowledge.
- Financial analysis and reporting tools.
- Governance, risk, and control frameworks.
- Data analysis and strategic storytelling.
- Microsoft Office and relevant financial systems.
Behavioural Competencies
- Strategic planning and influencing.
- Service excellence and earning trust.
- Initiating action and decision-making.
- Collaborative stakeholder engagement
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Job Purpose
- To assist in the development of analytics and reporting through the delivery of insights and analytics to stakeholders for business application in alignment with Nedbank's strategic focus areas.
Job Responsibilities
- Deliver reports by extracting and analysing financial data according to agreed-to timeframes.
- Deliver analytics and reports for business visibility and action by evaluating and consolidating feedback.
- Track and monitor profitability by analysing trend lines for business/product.
- Determine business and client data needs through engagement with stakeholders.
- Communicate with internal/external stakeholders by participating in information sharing sessions.
- Build and maintain relationships with internal/external stakeholders through formal engagement processes.
- Distribute qualitative reports on time by adhering to processes and procedures, control measures and business requirements.
- Keep stakeholders informed by communicating according to agreed-to processes.
- Leverage resources by identifying and applying resource mechanisms.
- Ensure delivery of management information by adhering to standards, policies and procedures.
- Identify and raise non-compliance and risks through analysis and reporting for business to action.
- Identify work obstacles by monitoring resources and engaging with stakeholders.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- B degree that includes Economic, Mathematics, Statistics, Information Systems and/or Finance
Minimum Experience Level
- 3 years experience in Information Management
Technical / Professional Knowledge
- Administrative procedures and systems
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Banking knowledge
- Banking procedures
Behavioural Competencies
- Communication
- Customer Focus
- Decision Making
- Managing Work
- Quality Orientation
- Technical/Professional Knowledge and Skills
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Job Purpose
- To create and manage the implementation of the Learning and Development strategy within the Cluster to achieve the business strategy
- The role reports into the Head: Organisation Effectiveness and Talent in CIB HR
Job Responsibilities
- Design and implement Cluster Learning strategy by interpreting the Business, Cluster People, Group HR – and Group Learning strategies
- Formalise the CIB Youth Development strategy and manage execution thereof together with the Cluster Talent Manager
- Deliver on agreed strategic and operational learning projects and manage their implementation across CIB in line with service level agreements
- Engage with clients to determine and understand the learning needs that will address business objectives and design relevant solutions
- Address business needs by translating business requirements into Learning and Development requirements and by developing implementation plan/s.
- Build relationships with key stakeholders including BU HR, line management and relevant Group HR resources and external parties
- Ensure the development solution address requirements and ensure delivery within agreed timelines by contracting and negotiating with vendor/s, addressing any deviations.
- Ensure the integration of Learning with other processes in the HR value chain to enhance the CIB Employee Value Proposition
- Identify areas of resource inefficiencies and promote optimisation through multi-skilling and digitisation of processes
- Manage vendor on boarding process and general maintenance of service level agreements and contracts in line with procurement policies and processes
- Provide agreed information, resources, professional advice and strategic contribution by analysing requirements and delivering Learning and Development solutions in the most cost effective manner, within agreed timeline and meeting financial and business objectives
- Ensure the achievement of the FSC skills development target by optimising spend and development of learning solutions in line with SAQA requirements
- Ensure payment, analysing and approving all vendor invoices.
- Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
- Manage risks and ensure alignment with regulatory requirements
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Honours Degree (HR Development, HR, Education, Industrial Psychology, Business Management)
Preferred Certifications
- Relevant Learning and OD industry certification
Type of Exposure
- Managing a team of managers
- Coaching and mentoring others
- Building a community of leaders
- Developing a divisional strategy plan
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Managing business risks
- Developing succession plans
- Conducting benchmarking exercises to identify improvement opportunities
- Executing major organisational change
- Networking and building relationships
- Managing a department or area
- Making financial decisions
Minimum Experience Level
- 5 – 8 years’ experience Learning and Development Industry experience
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Business principles
- Capacity planning
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Learning and development methodologies
- Methods for measuring training effectiveness
- Organisational behaviour theory
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Talent management
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Communication
- Customer Focus
- Decision Making
- Influencing
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Job Purpose
- To lead a team responsible for the management and analysis of all financial activities; make recommendations in line with Nedbank CIB strategy to enable the business to make informed financial decisions
Job Responsibilities
- End to end financial responsibility of a specific product line in Transactional Services
- The HOF will be responsible to manage the validity, accuracy, and completeness of the financials for the product.
- Tracking p and l of the product daily and reporting to the daily p and l CIB tracker
- Manage the processing and reporting of month end, quarter end, half year and year end to stakeholders in business, the CFO TS and group finance.
- Review and analyse ratios relevant to profitability and return for the product.
- Provide insight on key drivers of profitability and returns.
- Robust understanding of the revenue drivers for the product and monthly review and reporting on validity, accuracy and completement of the expenses
- Robust understanding of the expense drivers for the product and monthly review and reporting on validity, accuracy and completement of the expenses
- Robust understanding of the capital drivers for the product and monthly review and reporting on validity, accuracy and completement of the expenses
- Ongoing collaboration with business on cost saving initiatives, set up and agree measurement targets for cost savings. Track and report on a monthly basis.
- Ensure that all products are reporting in line with International Financial reporting standards.
- Manage daily activities to ensure accuracy and completeness of financials.
- Conduct business-related activities prior to month-end to ensure the correctness of financial results.
- Track ongoing financial performance by analysing month-end results and reporting to business and the Group.
- Enable financial performance against targets by identifying deviations and recommending corrective action or providing justification.
- Ensure business continuity by having processes and systems in place to support all activities.
- Meet internal customer requirements to ensure adherence to service level agreements.
- Build and maintain relationships with internal and external stakeholders through regular engagement.
- Participate in internal and external forums and committees to share and acquire understanding of factors influencing the business and the Group.
- Engage and co-ordinate with the business to translate business strategy into approved financial plans and targets in line with Group and regulatory requirements.
- Ensure compliance by managing adherence to Group Risk and Compliance policies and regulatory requirements.
- Mitigate financial risk by staying abreast of and aligning to changes in accounting standards, policies and regulatory requirements.
- Plan, co-ordinate and manage team to achieve deliverables.
- Enhance productivity by identifying, implementing and supporting process improvements.
- Meet business objectives by making timeous and informed decisions.
- Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these.
- Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and taking appropriate corrective action where required.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
- Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
- Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
- Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
- Ensure transformational targets are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department.
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
- Deliver a world class service through others by ensuring a client centric culture through required interventions.
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes
Essential Qualifications
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Minimum Experience Level
- 7 years financial management in financial services sector and 5 years managing others.
Technical / Professional Knowledge
- Business administration and management
- Client service management
- Financial Accounting Principles
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Talent management
Behavioural Competencies
- Building Partnerships
- Communication
- Building talent
- Guiding Team Success
- Continuous Improvement
- Building partnerships
- Driving for Results
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Job Purpose
- As part of our Procurement team, you’ll help shape smarter ways of working with suppliers and internal teams. You’ll be involved in everything from analysing trends to improving processes and building strong relationships. Your work will directly support Nedbank’s goals for transformation, innovation, and sustainability.
Job Responsibilities
Strategic Sourcing & Vendor Management:
- Identify and onboard suppliers aligned with short-term insurance needs.
- Maintain supplier relationships and ensure compliance with B-BBEE and regulatory requirements.
- Conduct supplier audits and manage documentation (BEE certificates, liability insurance, etc.).
Procurement Operations
- Monitor and update supplier records and contracts.
Compliance & Governance
- Ensure procurement activities adhere to internal policies and industry regulations.
- Track and report on sourcing compliance and take corrective actions where needed.
Cost Optimisation
- Propose cost-saving initiatives.
- Benchmark pricing and negotiate favourable terms with suppliers.
Stakeholder Engagement
- Collaborate with Claims, Assessing, and Service Providers.
- Attend regular meetings with business units to align Procurement strategies.
Reporting & Documentation
- Maintain accurate records of supplier communications and procurement activities.
- Prepare reports on spend analysis, supplier performance, and compliance metrics.
People Specification
- Strong negotiation and communication skills
- Attention to detail and analytical thinking
- Ability to manage multiple priorities and meet deadlines
- Proficiency in Microsoft Office (especially Excel)
- Team player with a proactive mindset
- Understanding of procurement governance and risk management
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- National Diploma, CIPS or Degree in Procurement, Supply Chain, or Business Administration.
Essential Certifications
Minimum Experience Level
- 3–5 years’ experience in procurement within the insurance or financial services sector.
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Governance, Risk and Controls
Behavioural Competencies
- Decision Making
- Continuous Improvement
- High-Impact Communication
- Managing Work
- Sustaining Customer Satisfaction
- Technical/Professional Knowledge and Skills
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Job Purpose
- To ensure that data assets are accurately built and continuously maintained through the discipline of metadata management to deliver simplistic, standardised and user-friendly data terms and definitions that underpin the data landscapes. Responsible for executing on Metadata strategies in line with Enterprise Data Management policies and frameworks.
Job Responsibilities
- Cataloguing of metadata (glossary, technical, business and operational) for all critical data elements across clusters.
- Identifying, logging, escalating, root cause analysis and the resolution of metadata issues in support of the resolution of metadata issues.
- Create and maintain process flows and data flows of critical business processes for documentation purposes.
- Integrate metadata in the approved metadata tools ensuring metadata standards, procedures and guidelines are adhered to.
- Monitor the ongoing assessment of metadata and processes to ensure defects and business process inefficiencies are identified.
- Metadata reporting: Create and provision reports based on the outcomes of monitoring metadata to ensure all stakeholders are informed of its completeness.
- Ensure the ongoing promotion of metadata services through effective communication, metadata training and change management through the creation of handbooks and manuals, formal training sessions etc. throughout Nedbank.
- Ensure that minimum metadata requirements to be met by all clusters are set.
- Use of Ab Initio to create metadata and create a view of all metadata across the enterprise
- Attend relevant sessions to drive adoption of metadata management best practices
- Stay abreast of industry trends and developments
- Understanding of data quality management in order to support the wider team
- Stakeholder engagement
- Reporting writing
- Data Process flow documentation
- Data cataloguing
- Data contracts/standards writing
- Policy interpretation and implementation
- Project management
- Interpret Data/System Architecture diagrams
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BSc Information Science/Systems, BCom Informatics
Essential Certifications
- DAMA certified data management professional (CDMP) or similar data management certification
Preferred Certifications
- Process engineering, process optimisation, Business analysis
Minimum Experience Level
- 10 years’ experience, most of which should be in financial sector
- Data manipulation experience
- Solid understanding of metadata and data lineage
- Basic knowledge of programming languages
- Understanding of Data Governance Principles
Technical / Professional Knowledge
- Relevant software and systems knowledge
- Ab Initio Metadata Hub
- Metadata management
- Data Lineage
- Data Governance
- Business Analysis
Behavioural Competencies
- Adaptability
- Communication
- Decision Making
- Stress Tolerance
- Technical/Professional Knowledge and Skills
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Job Purpose
- To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities
- Action stakeholder requests by capturing and processing the administration request on the relevant system.
- Action vendor invoice payments by capturing and processing the data on the relevant system.
- Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
- Contribute to revenue increase by driving the submitted sales to completion.
- Compile a catalogue of services by allocating costs per product.
- Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
- Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
- Monitor departmental financial performance by analysing actual to budget variances.
- Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Minimise operational costs by avoiding unnecessary expenditure.
- Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
- Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
- Verify client information on systems in accordance with Nedbank policies and FICA rules.
- Prepare trustee meeting packs and month end packs for management .
- Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
- Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Minimum Experience Level
- 1 - 2 years experience as an client service administrator within the Insurance environment. Goodunderstanding of the Short Term Insurance products.
Essential Qualification
- Matric / Grade 12 / National Senior Certificate
- RE5 Certification
- FAIS Qualification with minimum 120 credits (Min NQF 5)
- Certificate in Short Term Insurance
Preferred Certifications
- Higher Certificate in Short-Term Insurance (NQF 6)
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls
Behavioural Competencies
- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
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Job Purpose
- To provide senior representation for Nedbank Insurance by liaising with the various ombudsman offices and regulatory bodies. Proactively advising and acting in terms of alternative dispute resolution practices, legal issues and risk management for internal stakeholders.
Job Responsibilities
- Lodge and record all regulatory complaints on the CMS system.
- Investigate and resolve complaints within agreed SLA timelines.
- Draft and communicate complaint responses to clients, intermediaries, Ombudsman, FSCA, attorneys, and other stakeholders.
- Build and maintain effective internal and external relationships through workshops, forums, and updates on regulatory changes.
- Respond promptly to Ombudsman queries to avoid penalties and ensure recommendations are implemented.
- Conduct root cause analysis of complaints to improve business processes and systems.
- Ensure compliance with the Complaints Framework and effective queue management.
- Produce accurate reports and dashboards for internal stakeholders.
- Stay abreast of legislation and industry changes impacting the role.
- Support business strategy, transformation goals, and corporate responsibility initiatives.
Essential Qualification - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Relevant tertiary qualification in Legal, Risk Management or Business
Preferred Qualification
Skills and Competencies
Excellent written and verbal communication skills.
- Strong analytical and problem-solving ability.
- Ability to work under pressure and meet strict deadlines.
- High attention to detail and accuracy.
Minimum Experience Level
- 3–5 years’ experience in complaints management within the Short-Term Insurance Industry. (non-negotiable)
- Strong understanding of regulatory frameworks (FSCA, Ombudsman processes, TCF principles).
- Experience in stakeholder engagement and drafting formal responses to regulatory bodies.
- Familiarity with CMS systems and reporting tools.
Technical / Professional Knowledge
- Dispute resolution practices
- Management information and reporting principles, tools and mechanisms
- Relevant legislative & regulatory knowledge
- Legal knowledge
- Client Service Management
- Communication Strategies
- Financial Accounting Principles
- Performance management
- Governance, risk and controls
- Operations planning
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Job Purpose
- To manage clients wealth needs through an ongoing advisory process to achieve Nedbanks strategic goals of client centricity and revenue generation; as per the business strategy.
Job Responsibilities
- Formulate innovative solutions for our high net-worth clients on their wealth journey whilst being aware of markettrends and variables that may impact their investment plans
- Achieve predetermined sales targets across the business by identifying opportunities in the client base to advise clients on NPWs approved investment, risk and banking solutions
- Acquire new business for the portfolio in line with the Customer Value Proposition segment specifications and acquisition targets to increase market share
- Maximise bank profitability and ensure value add to customers through cross-selling specifically focusing on wealth leads and lending opportunities. This includes the complete spectrum of Transactional Banking accounts, Investment accounts,Foreign exchange requirements, Non-Resident, Exchange control and Offshore banking requirements.
- Maintain expert knowledge of all Nedbank Wealth's approved products, application procedures, processing, and timelines, whilst using this knowledge to drive relevant sales targets
- Inform and educate clients on products and services to ensure retention of existing clients, increasing sales revenue, and expanding the organisation's client base
- Collaborate successfully across all relevant areas to achieve shared goals
- Ensure compliance with relevant statutory, legislative, policy, and governance requirements
- Stay up to date with relevant legislative amendments and industry best practices, as well as the Company's internal compliance procedures
- Ensuring that the quality of advice remains high and consistent and in line with NPW's investment philosophy and approved products
- Contributing to sustaining a competitive edge through external networking, benchmarking, and representation on related forums
- Developing networks and build alliances to grow and strengthen internal support bases
- Provide support and coaching the wealth managers, paraplanners and other staff as required
- Lead team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning, coaching and talent management.”
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Degree in Commerce/Finance/ Business Science etc
- Post Graduate Diploma in Financial Planning (essential)
- Certified Financial Planner (CFP) or studying towards CFP
- Regulatory FAIS Exams - RE5 (essential)
Essential Certifications
- FAIS representative and preferably a Key Individual
Minimum Experience Level
- 5 years related experience in Financial Planning/Wealth Management acquisitions/sales is essential
- RE5 certification is essential
Technical / Professional Knowledge
- Microsoft Office
- Client understanding (Wealth management)
- Cross and Up - selling
- Client retention
Behavioural Competencies
- Building Customer Relationships
- High-Impact Communication
- Driving for Results
- Aligning and Executing Sales Strategy
- Creating a Service Reputation
- Guiding Sales Opportunities
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
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Job Purpose
- To recommend and or grant credit in order to place quality assets on to the book and continued risk management across Nedbank.
Job Responsibilities
- Validate client and supporting information by assessing the contents of the documents.
- Analyse credit applications by assessing serviceability of the funding applied for.
- Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
- Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
- Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
- Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
- Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
- Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
- Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
- Manage daily activities of direct reports by monitoring the staff output.
- Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant qualification: BCom degree or credit-related diploma.
Minimum Experience Level
- 3+ years practical credit management experience
- Proven ability to assess multiple products (not a single-product specialist).
- Credit mandate of R3.5M – R4M.
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Nedbank policies and procedures
- Principles of financial management
- Principles of project management
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Job Purpose
- To actively own and be accountable for the overall evolution of multiple Technology or Domain assets while influencing and maintaining the health of the asset. Focusing on designing, developing, and optimizing human-centric workflow solutions using Camunda Platform and BPMN standards.Your ability to integrate complex processes and deploy solutions in hybrid environments will be critical to driving operational excellence and innovation.
Job Responsibilities
- Design, develop, and maintain backend services and workflow automation solutions using Camunda Platform and BPMN standards
- Implement and optimize business process models, ensuring accuracy and efficiency in human-centric workflows
- Develop and integrate backend components using Java and Spring Framework for scalable applications
- Configure and manage containerized environments with Docker and Kubernetes for deployment and orchestration
- Collaborate with cross-functional teams to integrate workflows with existing systems and services
- Ensure high performance, security, and reliability of backend systems in hybrid environments
- Troubleshoot and resolve technical issues related to workflow execution and system integration
- Document technical designs, configurations, and processes for maintainability and compliance
- Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
- Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
- Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
- Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
- Plan and drive implementation of the agreed technical roadmaps
- Conduct research and development experimentation to test thinking regarding technology or domain applicability
- Participate in special interest groups and confrerences relating to these assets
- Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
- Assist with and apply troubleshooting to resolve issues
- Evaluate and influence technology decisions
- Mitigate risk by evaluating risks and impacts on technology or domain
- Update the asset knowledge base
- Conduct internal knowlege sharing sessions
- Provide coaching, mentoring and upskilling of others within area of expertise
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking
- Conduct self development both by mentoring others and being mentored
- Participate in the talent management practise of the Engineering stream
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Preferred Certifications
- Certificate in relevant Technology or Domain
Minimum Experience Level
- Min 8 years IT Experience with 5 years in relevant technologies or domains
Technical / Professional Knowledge
- Asset management
- IT Assets management processes
- Data Warehousing
- Information Technology (IT) Architecture
Behavioural Competencies
- Decision Making
- Courage
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
- Resolving Conflict
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Job Purpose
- To deliver sales teams results through enabling others, and ensure alignment to Nedbanks' strategic focus areas.
Job Responsibilities
- Build and maintain relationships with relevant stakeholders.
- Identify and meet stakeholder needs, including giving them regular feedback.
- Identify opportunities for collaboration.
- Ensure effective resource capacity and planning.
- Achieve clear accountability of team members.
- Ensure resource capacity is aligned to the needs of the business.
- Ensure relevant processes and procedures are followed.
- Plan and monitor development by scheduling and tracking team progress against performance.
- Engage with the team and Identify additional training and development requirements.
- Ensure relevant stakeholders are kept informed and updated.
- Identify opportunities for improvement.
- Ensure transformational targets are met.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Participate in the development and implement action plans to address issues raised in culture surveys.
- Create a client service culture through various interventions.
- Achieve operational excellence.
- Encourage team to generate innovative ideas and share knowledge.
- Manage budget costs within budgeting constraints.
- Set and allocate sales targets for the team. Review sales targets against performance.
- Ensure profitability of distribution medium.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
- Meet financial targets through monitoring, tracking and reviewing performance of the team.
- Ensure quality sales standards are agreed to and delivered on.
- Manage performance of staff by implementing performance agreements and ensuring a clear vision.
- Mentor and coach staff on identified performance gaps.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Follow the recruitment process when recruiting talent.
- Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes.
- Manage the onboarding process of new employees.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Relevant Bachelor Degree or Diploma.
Minimum Experience Level
- Minimum 3 years in a Sales Leadership role
Technical / Professional Knowledge
- Business administration and management
- Client service management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational systems
- Principles of project management
- Relevant Nedbank product knowledge
- Staff resource planning
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Becoming a Business Advisor
- Building the Sales Team
- Building Trusting Relationships
- Coaching the Sales Team
- Driving for Results
- High-Impact Communication
- Making Sales Operations Decisions
- Motivating the Sales Team
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Job Purpose
- To actively own and participate in the overall evolution of the Technology or Domain asset while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s
Job Responsibilities
For a specific domain or technology:
- Provide guidance to stakeholders in terms of expertise and experience
- Guide and practice code design, analysis and integration to ensure effective application of technology
- Conduct Technology reviews of code and design for quality assurance
- Contribute to asset health
- Adhere to and contribute to defining patterns / practices/standards in application of technology or domain
- Participate in Code Branching and Merging
- Play and advisory role to Engineering leads
- Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
- Work within governance and compliance frameworks of the organisation
- Contribute into detailed technical roadmaps in context of the organisation architecture and interdependent technologies
- Contribute into the planning and implement agreed technical roadmaps
- Conduct research and development experimentation to test thinking regarding technology or domain applicability
- Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
- Assist with and apply troubleshooting to resolve issues
- Evaluate and influence technology decisions
- Mitigate risk by evaluating risks and impacts on technology or domain
- Update the asset knowledge base
- Provide coaching, mentoring and upskilling of others within area of expertise
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Conduct self development both by mentoring others and being mentored
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Preferred Certifications
- Certificate in relevant Technology or Domain
Minimum Experience Level
- Minimum 5 years of IT experience with 3 years in relevant technology or domain
Technical / Professional Knowledge
- Asset management
- IT Assets management processes
- Data Warehousing
- Information Technology (IT) Architecture
Behavioural Competencies
- Decision Making
- Courage
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
- Resolving Conflict
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Job Purpose
- To support the Collections team by ensuring accurate and timely reporting, documenting reporting processes, managing exception reports, validating strategy effectiveness of post-deployment, and enabling teams to interpret and act on MI outputs. The role also supports change management for new reports and handles ad hoc reporting requests.
Job Responsibilities
Reporting & Data Management
- Assist with requirements for the development and maintenance of collections performance reports and dashboards.
- Ensure accuracy and consistency of data across all reporting outputs.
- Validate logic used in MI reports.
Process Documentation
- Document end-to-end reporting processes, including data inputs, transformation logic, and output formats.
- Maintain a central repository of reporting documentation for audit and governance purposes.
- Collaborate with MI and operational teams to ensure documentation is kept up to date.
Exception Report Management
- Identify and investigate anomalies or exceptions in reporting outputs.
- Work with relevant teams to resolve data issues and prevent recurrence.
- Maintain logs of exceptions and resolutions for governance and audit purposes.
Stakeholder Engagement
- Liaise with MI, Credit Risk, and Operations teams to ensure reporting meets business needs.
Upskilling & Change Management
- Upskill operational and strategy teams on how to interpret and use MI reports effectively.
- Lead change management efforts for the rollout of new reports and reporting logic.
- Develop training materials and conduct walkthroughs for new reporting tools.
Ad Hoc Reporting
- Respond to ad hoc data and reporting requests from stakeholders.
- Ensure quick turnaround while maintaining data integrity and clarity.
- Support decision-making with tailored insights and custom reporting.
Strategy Validation & MI Mapping
- Assess whether deployed strategies in Debt Manager are performing as intended.
- Track post-deployment performance using defined metrics and feedback loops.
- Map and define MI reporting requirements for any new or changed strategies.
- Ensure MI outputs reflect updated strategy logic and performance indicators.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor’s degree in Statistics, Informatics, Finance, Mathematics, or related field.
Minimum Experience Level
- 2–4 years experience in MI reporting, data analysis, or collections analytics.
- Strong proficiency in SQL, SAS, Excel, and reporting tools (e.g., Power BI, Tableau).
- Experience in documenting reporting processes and managing exceptions is essential.
- Exposure to Debt Manager (DM) or similar collections systems is advantageous.
Technical / Professional Knowledge
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of project management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Institute of Internal Auditors standards
Behavioural Competencies
- Applied Learning
- Collaborating
- Decision Making
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
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Job Purpose
- To source and optimise Nedbank points of presence; ensuring financial efficiencies and profitability.
Job Responsibilities
- Select profitable points of presence for Nedbank in line with Business strategy by applying the site analysis methodology.
- Negotiate floor space required and match the Nedbank Blue-print by engaging with Landlords; Property Brokers and Property Developers.
- Improve branch profitability and / or sales opportunities and create financial efficiencies by reviewing the existing footprint and submitting recommendations.
- Negotiate tenant installation allowance and reduce capital expenditure by engaging the Landlord / Developer.
- Manage the rental budget and adhere to the approved budget by aligning the rental expectation from Landlord to financials.
- Foster and build sound professional relationships / networks with external stakeholders by attending events; conferences; workshops; networking sessions.
- Develop trusting and professional relationships through maximising business opportunities and by attending and contributing to monthly area collaboration forums, leveraging off joint synergies and relationships.
- Ensure a Nedbank first mind-set with the external stakeholders by engaging a portfolio of external stakeholders on a regular basis through formal / informal communications.
- Conduct site analysis and ensure the selection of optimal sites by using geo mapping and by performing area inspections.
- Ensure proposed site meets agreed requirements and standards by comparing the layout of the proposed site to the Nedbank Blue-print.
- Validate business decision around proposed site formats or propose alternative formats from Strategy plan by conducting interviews and investigating the identified areas.
- Ensure strategy alignment and escalate micro-market deviations by sharing new information within business forums.
- Ensure compliance, audit and risk standards are adhered to by completing site inspection documentation.
- Optimising lease effectiveness, vet, compare rental rates and escalations by consulting with Group Properties.
- Monitor, track and follow-up on lease progress by capturing data on a central database.
- Reduce risks in delaying the site establishment and Blue-print misalignment by assisting design team in obtaining autocad drawings, engaging the landlord and leasing department and by supplying electronic copies where needed.
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Engage internal and external stakeholders and maintain understanding of expertise relating to the Channel Distribution developments / trends by consulting on pockets of excellence.
- Ensure cross-skilling and succession by transferring Channel Distribution knowledge through coaching, mentoring, teaching stakeholders and colleagues.
- Share site selection expertise by providing insights, cross-skilling and Channel Distribution knowledge and disciplines and standards to key internal stakeholders.
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
- Support the Nedbank Group Property's Transformation policy and ensure that Nedbank Lease benchmarks are achieved by agreed target measures.
- Support the Nedbank sustainability programme by being aware of and sharing sustainability issues with regards to new developments.
- Share the Blue-print site options with external stakeholders and ensure future successes in terms of site proposals by hosting information sessions.
- Research and source information on future Retail trends, share insights with the analytics team by attending Retail shopping centre events.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant post graduate qualification in Property Management.
Essential Certifications
Minimum Experience Level
- 3 to 5 years (5 to 10 years in property related field or Self Service Banking Industry)
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Industry trends
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Applied Learning
- Building Customer Loyalty
- Communication
- Initiating Action
- Work Standards
- Managing Work
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Job Purpose
- This role is based at the Nedbank Menlyn, Pretoria offices. As such you will be required to be on-site 3 days a week.
- To build and maintain strong relationships with our business clients through superior and hassle-free service in order to differentiate Nedbank as the banking partner of choice.
Job Responsibilities
- Consistently ensured work completed to plan; progress reviewed and corrective action taken.
- Resource utilisation produced balanced output i.e. quality; cost; business expectations and compliance.
- Complied with risk standards; monitored and corrective action taken.
- Identified and resolved work obstacles and problems effectively and had contingency options to deliver required output.
- Contributed to the crafting of polices; procedures; standards; processes; etc.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Initiate sales process by identifying opportunities for additional product or service sales.
- Facilitate sales process by defining bank's fulfilment requirements for the client and gathering required documents to conclude the deal.
- Provide after-sales service to bank's business clients by responding to their queries and requests in an efficient and timely manner.
- Make suggestions to improve customer satisfaction by identifying trends in customer queries and complaints and reporting these to the relevant stakeholders.
- Manage business risk by adhering to security and compliance requirements and bank's policies and procedures and ensuring that relevant documents are in place.
- Manage operational risk by following appropriate process.
- Manage client expectations by clearly explaining process and timelines.
- Build a trusting relationship with clients by responding to queries and requests promptly.
- Maintain strong client relationships by proactively initiating interactions regularly.
- Nurture collaborative relationship with internal partners by referring new potential business and facilitating end-to-end process of products.
- Develop a network of internal and external service providers by identifying individuals who can assist with meeting client's needs and interacting regularly with them.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Appropriate National Certificate or Diploma.
Minimum Experience Level
- 3 years Customer Service/Client Liaison experience within a Banking environment is essential
Technical / Professional Knowledge
- Cluster Specific Operational Knowledge
- Relevant regulatory knowledge
- Industry trends
- Business terms and definitions
- Communication Strategies
- Relevant software and systems knowledge
- Decision-making process
- Banking knowledge
- Governance, Risk and Controls
- Banking procedures
Behavioural Competencies
- Advancing Sales Discussions
- Building Customer Loyalty
- Work Standards
- Collaborating
- Communication
- Managing Work
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
People Specification
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years
- Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Method of Application
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