Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
People Specification
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years
- Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
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Role Purpose
- This role focuses on the coordination, execution, and continuous improvement of Integrated Talent Development service delivery and administrative support. The incumbent partners with HR product teams, service delivery stakeholders, and internal and clients to ensure seamless delivery of talent services, project coordination, and operational excellence.
- Partner with the HR teams across Tier 1 through Tier 3 in the delivery of a wide range of routine administrative, office management, project management and complex operational responsibilities. These include but are not limited to:
- Financial, Office and Team Administration
- Product Specific Project Coordination and administration including e.g. product delivery documentation from scoping to execution
- Procurement & Vendor Management
- Team Communications
- Customer (cross functional, (predominantly internal depending on functional area), query management and resolution)
Key Responsibilities
Financial, Office & Team Administration
- Proactively coordinate team diaries and schedules and leverage a solid understanding of the business context, strategic and operational agenda to make workable recommendations to the product teams concerning their time management, prioritization, delegation, and organization for optimal effectiveness
- Consolidate product calendar and ensure critical process and implementation cycles are communicated to the Business Operations and Strategy Teams for the broader Book of Work and HR Calendar
- Coordinate and manage all team logistics e.g. travel, meetings, catering, diaries and proactively package itineraries, visa, travel requirement documentation, meeting schedules, pick-ups / drop offs etc. and communicate relevant details to all team members (ready the team for action – enabling the team to be more effective and efficient by not needing to follow up and ask)
- Be the custodian of the product/project calendar and related product input requirements to HR / Group and proactively prompt the team on preparation requirements ahead of scheduled meetings, events, committees, board etc
- Design and implement effective planning & communication processes aligned to the product to flag preparation requirements to respective team members where relevant
- Act as the point of coordination for key product related outcomes and ensure all requirements are met by teams e.g. attendance at forums, meetings, events, training, performance, submissions etc.
- Act as the first point of contact for the product office and ensure all requests (calls, correspondence) are appropriately actioned and closed by the relevant team members
- Implement and maintain office and team administration systems including for example: meeting minutes, agendas, customer engagements, schedules (such as leave, performance etc.), calendars and milestone delivery dates, templates, tools etc.
- Proactively manage financial transactions, this may include, but is not limited to: invoicing, payments, expenses,
- Expertly manage all incoming / outgoing communications and requests and proactively identify and mitigate associated risks (e.g. serious complaints, escalations, HR Executive Office and Cluster requests)
- Support the team in drafting and managing communications & correspondence to various stakeholders. This includes reading and routing e-mails, drafting letters and documents and collecting and analysing information
- Coordinate and manage all team information e.g. contact lists, birthday, leave etc. schedules
- Coordinate and manage all office supplies and equipment (on time and budget) – including asset management of key assets across the team
- Coordinate all people related administration e.g. onboarding, recruitment processes, resource management, performance preparation etc.
- Implement, monitor, maintain and continuously improve document management systems and processes
- Monitor, maintain and effectively improve on business process related systems e.g. trackers, resource management templates, reports etc.
- Expertly take and draft minutes for various product meetings where required to do so and ensure alignment to quality guidelines
- Ensure all coordination and administration meets group governance, risk, compliance and regulatory requirements – remain 100% compliant always!
Education and experience required
- Matric & Relevant Business Administration qualification & or Experience
- Expertise in various software / system requirements: MS Suite of products, ERP systems e.g. SAP etc.
- (3-5) years’ experience business & office administration, policies & practices (including, risk, compliance & governance related to office administration)
- Exceptional written and verbal communication skills with proven track record in designing presentations, drafting communications (letters, reports, minutes) for senior audiences that include Group Exco members
- Must be able to leverage technology and software knowledge and skill to create systems (e.g. schedules, spreadsheet templates etc.), databases and process
- Proven track record in financial administration (Budget tracking, PO generation, Invoicing etc.)
- Proven track record in client relationship management
- Proven track record in project administration
- Experience in working with & within an Agile / project team / teams
- Future requirements may include an understanding of Agile methodologies and more specifically the administrative routines and processes (e.g. retro’s etc.) for the effective administrative support of these
Behavioural Competencies
- Persevere for Results
- Decision Making
- Communication
- Planning and Organizing
- Managing work
- Initiating Action
- Continuous Improvement
- Work Standard
- Building Networks
- Customer Orientation
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Job Purpose
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Must have completed a Degree/ Diploma in Business or Finance related qualifications
- FAIS Accreditation Regulatory Examination Level 1.
Minimum Experience Level
- 2-3 years in a relationship management or banking environment
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Nedbank culture
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Communication
- Energy
- Building Trusting Relationships
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
go to method of application »
Job Purpose
- To manage credit assessment in order to ensure the acquisition of quality assets; enhancement of revenues and maintenance thereof within laid down policies and procedures.
- Understanding the client’s needs and environment by ensuring proactive/innovative solutions and adherence to acceptable turnaround times.
- Through mastering this role you will have the opportunity to develop yourself personally and professionally and have opportunities to advance to more senior levels of credit leadership in a fast growing and enterprising business.
- The role gives you a vital link in supporting and ensuring successful credit granting process for Commercial Banking clients through the implementation of credit mandates and risk frameworks within Nedbank Policy and Procedure.
- Join a team of great people, magnificent colleagues that are obsessed with getting things done!
Job Responsibilities
- Perform monitoring exercise to ensure business alignment to agreed risk appetite measures.
- Gain consensus and highlight pertinent credit risk issues by preparing and presenting reports to various forums.
- Align credit policy to changes in the regulatory environment and in line with best practice by scanning changes and making recommendations.
- Facilitate and guide monitoring activities by obtaining legal opinion and directives.
- Establish emerging risks by studying the external environment including competitors and the macro economy.
- Manage budget by controlling expenditure.
- Contribute towards financial targets by monitoring and improving credit risk.
- Identify, establish and maintain relationships with stakeholders to ensure buy-in of monitoring activities and recommendations.
- Provide independent opinion to stakeholders to inform prudent risk management.
- Challenge recommendations and policy changes made by the business to ensure thorough understanding of the risk involved.
- Represent Credit Risk by participating in Risk Committees and Forums.
- Ensure that the bank, in its lending practices, treats the customer ethically and fairly by being the customer's voice in Risk Committees and Forums.
- Keep stakeholders informed of serious breaches through submissions to committees.
- Undertake monitoring exercises by following agreed monitoring methodology.
- Ensure alignment to changes in regulations and Group Policy by contributing to the maintenance of an up to date credit policy.
- Deliver on the credit risk monitoring plan by managing resources and activities.
- Address immediate and emerging risks by performing ad hoc monitoring exercises.
- Ensure compliance of agreed corrective actions by continuous monitoring.
- Ensure alignment of business to policy and regulations by monitoring and making recommendations.
- Ensure clear direction of activities by establishing and following an annual visitation programme for all regions.
- Ensure accuracy and quality by monitoring work done by team.
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
Minimum Experience Level
- 5 - 10 Years’ Credit Assessment and decisioning experience within Banking environment
- Min 5 Years' Business Banking Credit experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations in a Commercial environment
- Previous lending experience specific to Debtor Management and Rental Discounting products would be advantageous.
- Extensive understanding of legalities associated with lending and collateral
- Team Management / Leadership experience would-be advantage
- Proven track-record on managing a large book.
Requirements
- NQF Level 7 or Higher in a Financial or Banking related field essential
- CIMA, Credit management degree or equivalent will be advantageous
- Own reliable vehicle and valid driver's license a must
- Must be prepared to travel .
Technical / Professional Knowledge
- Business administration and management
- Client service management
- Communication Strategies
- Financial Accounting Principles
- Governance, Risk and Controls
- Operations planning
- Principles of project management
- Relevant regulatory knowledge
- Strategic planning
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Building Partnerships
- Earning Trust
- Coaching
- Communication
- Decision Making
- Inspiring others
- Guiding Team Success
- Planning and Organizing
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Job Purpose
- To assist in executing and implementing complex transactions with targeted clients of the bank related to lending and other structured transactions (non-vanilla lending).
Job Responsibilities
- Assist in the preparation of credit papers (EOIs, applications, memos, updates, reviews) by conducting historical financial analysis, financial modelling & debt scoping with related commentary, Industry & competitor analysis and sanctions screening.
- Assist with the review of legal documents by cross referencing approved terms sheets to draft legal agreements and ensure incorporation of all other commercial terms in the legal documents.
- Support the building and maintaining of external stakeholder relationships by setting up meetings on behalf of associates & principals, drafting list of requirements from clients and taking notes in relevant forums.
- Build and maintain internal stakeholder relationships by liaising and collaborating with relevant stakeholders and facilitating the sign off of relevant transactions.
- Ensure completion of high quality credit papers within specified timelines by planning, scheduling, researching & gathering information, managing own time, reviewing own work and preparing in advance.
- Support effective execution of transactions by applying your skills, modelling, researching and analysing investment proposals.
- Meet performance targets by executing transactions in collaboration with internal and external stakeholders.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant Honours, CA(SA), CFA
Essential Certifications
Minimum Experience Level
- 3-5 years relevant sector / industry experience (Financial Services or other)
Technical / Professional Knowledge
- Business principles
- Business terms and definitions
- Business writing
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Oral and written communication techniques
Behavioural Competencies
- Communication
- Continuous Learning
- Collaborating
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
go to method of application »
Job Purpose
- To assist in executing and implementing complex transactions with targeted clients of the bank related to lending and other structured transactions (non-vanilla lending).
Job Responsibilities
- Assist in the preparation of credit papers (EOIs, applications, memos, updates, reviews) by conducting historical financial analysis, financial modelling & debt scoping with related commentary, Industry & competitor analysis and sanctions screening.
- Assist with the review of legal documents by cross referencing approved terms sheets to draft legal agreements and ensure incorporation of all other commercial terms in the legal documents.
- Support the building and maintaining of external stakeholder relationships by setting up meetings on behalf of associates & principals, drafting list of requirements from clients and taking notes in relevant forums.
- Build and maintain internal stakeholder relationships by liaising and collaborating with relevant stakeholders and facilitating the sign off of relevant transactions.
- Ensure completion of high quality credit papers within specified timelines by planning, scheduling, researching & gathering information, managing own time, reviewing own work and preparing in advance.
- Support effective execution of transactions by applying your skills, modelling, researching and analysing investment proposals.
- Meet performance targets by executing transactions in collaboration with internal and external stakeholders.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant Honours, CA(SA), CFA
Essential Certifications
Minimum Experience Level
- 3-5 years relevant sector / industry experience (Financial Services or other)
Technical / Professional Knowledge
- Business principles
- Business terms and definitions
- Business writing
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Oral and written communication techniques
Behavioural Competencies
- Communication
- Continuous Learning
- Collaborating
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
go to method of application »
Job Purpose
- To assist with conceptualising; identifying; developing and executing profitable Structured Finance solutions; in line with Nedbank business strategy.
Job Responsibilities
- Achieve financial results set by management by assisting principals in securing mandates which contribute to improved client service.
- Assist in the structuring of deals and advising of clients on funding options by originating; arranging; implementing and refinancing of Structured Finance transactions for clients cost effectively; on time and within risk parameters.
- Maintain market share of Structured Finance deals being accepted and implemented through client pitches.
- Assist in the structuring; origination; implementation; and monitoring of deals; taking corrective action when required; by assisting in compiling and pitching presentations to prospective clients; compiling credit papers for presentation to Credit Committee for new and existing deals and assisting Transaction Management; Finance and other stakeholders on the implementation of deals.
- Cross-sell other products offered by Nedbank by keeping abreast of Nedbank's offerings in terms of quality; cost; business expectations and compliance.Support effective execution of transactions; complying with risk standards; monitoring and taking corrective action when required by modelling; researching; analysing investment proposals and executing legal agreements.Improve deal origination by providing multidisciplinary solutions; identifying and resolving work problems and deliverying the required output to clients; and refining and enhancing coverage.
- Ensure deals are implemented appropriately; and adhere to policies; procedures and regulatory requirements by developing; maintaining; and running risk and pricing models.
- Build and maintain sound professional relationships by understanding client needs and consistently meeting their needs.
- Develop collaborative client and internal relationships by providing high quality advice; execution; and delivery on new and existing transactions meeting business needs.
- Meet and exceed client needs constantly by maintaining open channels of communication with internal stakeholders and ensuring smooth workflow.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations. (This was deleted but I think it is appropriate to be included).
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Honours/ CFA/ CA(SA)/ LLB/ MBA
Minimum Experience Level
- 6-8 years experience in a relevant industry or investment banking
Technical / Professional Knowledge
- Business Acumen
- Business principles
- Business writing
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Relevant product knowledge
Behavioural Competencies
- Applied Learning
- Communication
- Collaborating
- Building partnerships
- Managing Work
- Technical/Professional Knowledge and Skills
go to method of application »
Job Purpose
- The IDM Data Analyst is responsible for gathering, interrogating, and packaging data to support strategic decision-making and operational efficiency within the Personal and Private Banking cluster. This backend-focused role requires a blend of technical expertise, business acumen, and creative problem-solving to deliver insights that go beyond standard reporting.
Job Responsibilities
- Build a strong understanding of existing products, processes, and stakeholders to contextualize data work.
- Translate business requirements into accurate, timely, and well-structured data outputs.
- Maintain and support existing data capabilities while responding to business-as-usual (BAU) requests.
- Contribute to the development and implementation of new data solutions that enhance business intelligence.
- Ensure data compliance by following metadata governance protocols and adhering to Nedbank’s data standards.
- Apply structured development life cycles and maintain code repositories in line with team and organizational standards.
- Participate in knowledge-sharing initiatives to promote collaboration and data literacy.
- Demonstrate Nedbank’s values in all interactions with team members and stakeholders.
- Pursue continuous learning and career development through training, feedback, and staying current with industry trends.
Essential Qualifications - NQF Level
Preferred Qualification
- Degree in Information Technology, Information Systems, Statistics, Data Science, Data Analytics, or a related field
Minimum Experience Level
- 3 years in a data analytics role
- Strong experience in querying, manipulating, and analyzing data using SQL to extract meaningful insights and support business decisions.
- Ability to design and build interactive dashboards and reports that effectively communicate data trends and performance metrics.
- Familiarity with using WebFOCUS or similar reporting platforms to develop and maintain enterprise-level reports and analytics.
- Skilled in structuring and organizing data to support scalable analytics solutions, including designing data models that align with business needs.
- A keen eye for detail and a commitment to data accuracy, with experience implementing quality checks and validation processes to ensure reliable outputs.
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
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Job Purpose
- To manage self and or a team of regulatory analysts, and ensure that the regulatory activities and functions are executed within defined minimum standards and requirements, while simultaneously maintaining control over methodology and framework.
- To provide guidance and support to stakeholders on all clients to ensure the organisation meets regulatory compliance requirements.
Job Responsibilities
Strategic Capability Enablement through Research and Learning
- Research: Monitor and interpret global developments in internal auditing standards, methodologies and best practices.
- Research: Track and assess emerging risks and regulatory trends that may impact audit coverage.
- Learning: Support continuous alignment of the CPD framework and programme with professional standards and future competency needs.
- Learning: Ensure the audit team remains technically proficient by providing access to relevant and high-quality learning content.
Research and Knowledge Leadership
- Support thematic or deep-dive research in collaboration with audit teams, especially in specialized audit areas such as ESG, cyber risk, data and digital transformation.
- Continuously scan the internal audit, financial services and banking landscape for regulatory, technological and risk-related developments.
- Maintain a knowledge repository of research and external guidance for internal use.
- Provide content support for internal knowledge-sharing forum and learning events.
- Liaise with professional bodies (e.g. IIA, ISACA, SAICA) to ensure alignment with professional standards and access to relevant insights.
CPD Programme Delivery and Oversight
- Maintain and enhance the established CPD framework to ensure it remains aligned to current and future audit needs.
- Develop and monitor learning journeys dependent on specific skills and job levels
- Development and maintenance of annual training plan
- Co-ordinate delivery of internal and external training.
- Establish and maintain effective internal and external stakeholder relationships to ensure that effective & tactical training is delivered.
- Manage project activities in line with pre-agreed project milestones.
- Monitor CPD compliance across the department, track participation and report on development progress and outcomes.
- Monitor and review staff skills and up-skilling requirements to address skills gaps.
Continuous improvement
- Continuously identify and design ways to improve training operations in the business.
Operations and Administration
- Provide specialist operations and administration expertise, support, and guidance to address complex training operational issues.
Effective Leadership
- Create an environment of teamwork that contributes to Group Internal Audit (GIA);
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
Essential Qualifications - NQF Level
- Relevent Degree and Honours Degree
Preferred Certifications
- CA (SA)
- Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
- Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA)
Minimum Experience Level
- 6-8 years’ experience in internal audit, risk or governance functions within financial services.
- At least 2 years in a role involving professional development, learning and development research or knowledge management.
- Experience in engaging with senior stakeholders and external bodies (e.g. professional institutes)
Types Of Exposures
- Influence on capability building, shaping how the audit team grows in proficiency, learns and adapts to future challenges.
- Cross-Functional collaboration with learning and development teams and external professional bodies.
- Engagement with Senior Leadership, including Heads of Audit and Chief Internal Auditor
- Interact with key internal and external stakeholders such as professional bodies and training providers (e.g. Nedbank Risk Business School)
Technical / Professional Knowledge
- Business writing
- Data analysis
- Relevant regulatory knowledge
- Governance, Risk and Controls
- Business Acumen
- communication
Behavioural Competencies
- Adaptability
- Coaching
- Initiating Action
- Building Networks
- Customer Orientation
- Quality Orientation
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Job Purpose
- To provide specialist technical expertise and support to Nedbank’s Windows Server Environment. Design, implementation, maintenance, and optimization of Windows Server environments within the organization. Ensure the stability, security, and performance of these systems; physical, virtual on-premises and virtual cloud servers. Enable the organization's Server infrastructure to function effectively and efficiently.
Job Responsibilities
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Perform Server Health Checks
- Perform Monitoring and Logging: Dynatrace, Grafana
- Optimisation
- Ensuring acceptance criteria is adhered to before any new servers are provisioned into environment
- Continually assess existing processes and Identify opportunities to improve or enhance processes, adding value to Nedbank.
- Project planning, implementation & ensuring end to end delivery
- Conduct Scripting & Enhance Automation
- SCCM packaging, scripting, Patching
- Engagement with VMware team
- Ensure contingency during disaster recovery (DR). Provide sustainable solutions per incident by conducting root cause and trend analysis.
- Infrastructure as Code: (IaC): Chef, Terraform
- Enhance containerisation and orchestration
- Follow SDLC Best Practices
- Conduct Vulnerability Management tasks
- Performing OS Upgrades
- Performing Server Migrations
- Investigate AD / DNS issues
- Configuring SQL Server
- Perform extensive Windows Server troubleshooting & fault finding
- Configure & troubleshoot Microsoft Clustered environments
- Ensure all documentation is up to date and relevant
- Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and by sharing knowledge with team., upskilling & providing guidance to Juniors
- People Specification
- Windows Server OS extensive knowledge SQL
- Azure and/ or AWS
- Scripting & Automation
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 10 years plus exposure to IT environment
- 5+ Years Window Server/ System Engineer Experience
- Windows Server Experience & Certification
- Azure and/ or AWS Experience & Certification
- Scripting & Automation
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business terms and definitions
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of financial management
- Principles of project management
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Business writing skills
- Relevant regulatory, compliance and risk legislation
- Cluster Specific Operational Knowledge
- Information Technology concepts
- System Development Life cycle(SDLC)
- IT Risk and security principes
- ITIL
- Single Operating system
- Application systems
- Computer Hardware & Software
- Specific technology of relevant to domain
- System Enigeering Concepts
- Domain specific utilities
Behavioural Competencies
- Decision Making
- Influencing
- Innovation
- Building partnerships
- Compelling Communication
- Driving for Results
- Technical/Professional Knowledge and Skills
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Job Purpose
- To apply specialisation Under minimal direction within SAP projects and technical expertise that meets customer business needs by interacting with stakeholders to define requirements and priorities. Performs systems analysis, solution design, develop, supports and maintains SAP system.
Job Responsibilities
- SAP BW4HANA Development in alignment with SAP Recommended Layered Scalable Architecture ++
- Redesign and optimisation of developments scripted in ABAP
- Responsible for extraction from SAP and non-SAP systems, data modelling and reports / dashboards delivery
- Work closely with Project leaders, Business teams SAP functional counterparts to Architect, Design, Develop SAP BW4 HANA Solutions
- Hands on experience in Business Warehouse including Extraction, Modelling, and Query design.
- Experience with BW extractors, Master Data, DSOs, Cubes, Composite Providers, Open Hub Extracts, etc.
- Understanding of SAP BW full life cycle development experience from design through implementation and production support
- Demonstrated ability to build and maintain complex Process Chains
- SAP BI Development exposure using SAP Web Intelligence, SAP Analysis for Excel and Lumira Designer
- Monitoring and supporting of process chains and loads
- Contribute to quality and financial goals by operating within agreed budget and by conforming to the Service Level Agreements
- Investigate and propose enhancements which will result in improved performance
- Delivers to stakeholders with the appropriate level of urgency
- Works under limited supervision of mentor/Senior in supporting the achievement of project/deliverables
- Highlights potential project or solution risks and issues to project management
- Act in a technical integration specialist role across various SAP disciplines
- Actively support other team members on projects as well as SAP internal tasks
- Consult on SAP landscape according to agreed standards and keep up to date on Nedbank strategy and SAP technologies
- Provide input and oversight into testing and implementation of SAP programs
- Share knowledge
- Provide input to highlight inter dependencies between projects and support
- Identify and Mitigate risk
- Drive problem resolution
- Takes a disciplined approach and works effectively towards clear objectives and prioritises.
- Uses and share information from different sources to aid in problem solving.
- Effectively resolves complex problems using creative approaches outside area of expertise
- Maintaining and sharing team knowledge
- Continually develop core skills, cross-functional expertise, and business knowledge
- Coach and mentor other resources in technical. reparation of SAP Process Procedures, test scenarios, end-user documentation and user manuals
- Participate in Nedbank Culture building initiatives thereby contributing to a culture conducive to the achievement of transformation goals
- Participate and support corporate social responsibility initiatives
- Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems
Essential Qualifications - NQF Level
- Diploma
- Advanced Diplomas/National 1st Degrees
Preferred Certifications
- Preferred certified in more than one SAP module / SAP certification in BW
Minimum Experience Level
- 8-10 years BW experience plus SAP Functional experience
Technical / Professional Knowledge
Technical Proficiency
- Quality assurance
- Relevant project and process applications
- Troubleshooting
Behavioural Competencies
- Managing Work
- Building Customer Loyalty
- Decision Making
- Quality Orientation
- Continuous Learning
- Innovation
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Job Purpose
- We are looking for a Full Stack Developer with strong experience in end-to-end web development to join our Corporate Membership team. This role blends development, design, and support responsibilities, with a focus on delivering scalable web solutions aligned to business needs. The ideal candidate will have a solid foundation in both front-end and back-end development, particularly using C# and Angular, and will contribute to solution architecture, coding, and platform maintenance.
Job Responsibilities
- Design and develop full stack web applications using C#, .NET Core, and Angular.
- Participate in solution architecture and macro-level design discussions.
- Deliver work products within agreed timelines and budgets.
- Provide proof of concepts and obtain stakeholder sign-off.
- Engage with business stakeholders and technical teams across domains.
- Maintain and support the platform/solution environment.
- Resolve issues and manage advanced data structures in MS SQL.
- Contribute to continuous integration and deployment (CI/CD) practices.
- Support corporate responsibility initiatives aligned to business strategy.
- Identify opportunities to improve systems and processes.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Diploma
Preferred Qualification
- Degree in Information Technology/ Computer Science
Essential Certifications
- Advanced Certification in relevant technologies where available
Minimum Experience Level
- 3 to 5 years of full stack web development experience.
- Minimum 2 years hands-on experience with Angular.
- Experience in C# and .NET Core development.
- Exposure to analysis and design of web solutions (not BI-related)
Technical Exposure
- Full stack development: C#, .NET Core, Angular.
- CI/CD and repository management.
- Issue resolution and debugging.
- Advanced MS SQL data and structure management.
- Web application architecture and deployment.
Technical / Professional Knowledge
- Principles of project management
- Relevant design tools
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Role relevant related technologies
- System Development Life cycle(SDLC)
- Systems Analysis and design
- Technical System Interfaces
- Testing principles and processes
Method of Application
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