Current Openings at FNB South Africa

Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Complete daily Administration Functions in the Branch to mitigate risk
• Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
• Act responsibly with work related resources to contribute to cost containment
• Build and maintain stakeholder relationships
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests in the Forex Service Team.
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Forex Cape Town, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure

• Handle client queries and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
• Maintenance of expert knowledge on specific products, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.
• Provide accurate, valid and complete information by using the right methods/tools.
• Take the extra mile to engage clients and maintain client relationships.
• Comply with governance in terms of legislative and audit requirements.
• Manage own development to increase own competencies.

Minimum Qualification

• Grade 12 with relevant Banking Certificate/Diploma

Preferred Qualification & Experience:

• Relevant Diploma (NQF level 6,7 or 8)
• 1+ years of Foreign Exchange Experience
• Exposure to Cross Border Payments
• Understanding Forex Inwards and Outwards Payments 
• Must be based in Cape Town

go to method of application »

Job Description

• To lead a team of developers on technical projects to ensure that quality and delivery is enforced through code conventions and policies
• Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan 
• Produce or review budget reports to make sure they accurately reflect work activity 
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements  
• Escalate potential budget risks that may lead to increased costs or financial losses   
• Present work proposals on planned activities that will require financial resources  
• Allocate and approves expenditure 
• Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget 
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secures buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service 
• Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map  
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement 
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy 
• Monitor customer feedback reports and align processes to maximise efficiencies 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity 
• Partner and collaborate with team members to achieve team success 
• Share information and knowledge that benefits the team 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement

Tech Stack

• Java
• Springboot
• Docker
• Jenkins
• Kafka
• Camunda

go to method of application »

Job Description
Hello Future Data Scientist III

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• We are currently in search of a senior Data Scientist to lead our reporting capability for both Campaigns and Offers. To drive the data strategy and build data products and reporting that allow business units to access insights easily and accurately. Ensuring good stakeholder engagement to ensure alignment with broader strategy.

Are you someone who can:

• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customized solutions which result in more efficient outcomes.
• Provide input into localisation of appropriate model building policies, standards, frameworks, and governance process and integration of business modelling and analytics value chain.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit
• Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Create delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Analyse available data to identify information commercialisation opportunities that have not been explored to address business needs and revenue options.
• Productionize analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilise as appropriate.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the business overall analytical needs and opportunities.
• Serve as SME for analytics applying own understanding of the operations of the business product or service.
• Build models that analyse processes to recommend areas for optimisation to achieve cost savings, revenue generation or
• efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Apply own understanding of statistical techniques to determine approach to provide input required for decisions and design or evaluation of experiments.
• Apply technical concetps such as (Multivariable Calculus, Linear Algebra etc.) concepts to improve predictive performance or
• algorithm optimisation in data defined products.
• Implement Machine learning mathematical algorithms and automation techniques using open-source programming languages such as SAS or Python libraries.
• Utilise advanced Predictive modelling techniques to hold insight into outcomes and future events thatmconfront key assumptions.
• Utilise data to model complex abstractions in machine learning research to enable deep learning.
• Utilise pattern recognition technology to recognizes patterns in data and the criteria for use interchangeably with machine learning technology.
• Build and program own statistical model in statistical software for application development to productionize the model into a software application conducted by software developers.
• Conduct Text analytics to examine unstructured data to glean key business insights.
• Understand principles of Data Wrangling to identify and recommend corrective actions for imperfections in data quality.
• Participate in enterprise-wide high level problem resolution by interacting with relevant engineers and product managers, utilising appropriate methods and decide when approximations make sense.
• Conduct data visualisation to present data, findings and techniques to audiences, both technical and nontechnical in a pictorial or graphical format so it can be easily analyzed utilising principles of visually encoding data and communicating information.
• Maintain ownership of models through regular audits and updates to ensure relevance.
• Plan and perform regular model updates that capture evolving business complexity in current models.
• Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Use data and analytic insights to provide input into improving customer experience through a better understanding of the
• customers context to identify monetization opportunities and monitoring implementation of business decisions to recommend enhancements utilizing statistical modelling and data analysis.
• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
• Review and assist more junior Quantitative Analysts with processes and models.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and business's internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks.
• Determine the business questions that need be answered and determine appropriate analytics models for utilization.
• Source and prepare relevant data sources for analysis.
• Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement advanced mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.

You will be an ideal candidate if you: 

Minimum Qualification: 

• Bachelor of Science Mathematics
• Bachelor of Science with Honours Mathematics

Experience: 

• Transactional banking experience
• 5+ years’ experience in Analytics
• SAS
• SQL
• Python

You will have access to: 

• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
   

go to method of application »

Job Description

• Hello Future Data Engineer II
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To ensure effective movement, collection, integration, storage, and provisioning of data to meet business    objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)

Are you someone who can:

• Control expenditure and identify process improvements to contain and reduce costs.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Conduct research on emerging technologies. Recommend and implement technologies that improve cost effectiveness and systems flexibility.
• Confer with end users, clients, or senior management to understand business requirements for complex development or enhancements
• Assist with gap analysis and business cases including cost and effort analysis.
• Implement the necessary components and frameworks required for automated deployments and task scheduling.
• Build unit and systems tests to ensure successful delivery of components into production.
• Manage the user acceptance testing UAT and associated signoff through change control.
• Acquire and collect data via ETL (Extract, Transform and Load) processes from source systems into the Reservoir and Enterprise Data warehouse, adhering to the appropriate data platform standards.
• Integrate data from multiple sources through the enterprise data platform architecture to meet the business objective.
• Develop and maintain the physical data marts and databases.
• Automate tasks related to data pipelines for the deployment of operational analytics.
• Prepare and provision data for advanced analytical modelling by data scientists (as and when applicable).
• Perform data quality assessments and introduce monitors and alerts to ensure data quality is maintained throughout all managed systems.
• Create change scripts and sets scripts up to be ready and implemented in production.
• Participate in architecture forum (as and when required).
• Utilise various components and tools which make up the data platform for enhanced service delivery.
• Create requirements and design of the technical architecture, Design and development, testing, and deployment of theproposed solution.
• Work with Senior Engineer to present technology solutions to senior leadership and influence architectures that will lead the transformation of our IT data analytics platform.
• Learn from the Subject Matter Expert on technical environment or tools for own area of expertise.
• Provide Analytic infrastructure or big data technologies related support to Data operations and Analytic teams.
• Grow online technical knowledge platform, identify best practices and develop guidelines for optimum usage of tools.
• Assist and work on projects to roll out and support to team members.
• Participate in planned activities that are appropriate for own development.
• Develop, encourage and nurture collaborative relationships across area of specialisation.

You will be an ideal candidate if you: 

Minimum Qualification: 

• Degree in Computer Science, Information systems, Mathematical, Engineering

Experience: 

• 4/5 years Data Management, Maintenance and Security
• Ab-initio
• SAS
• Python
• R 
• Big data (extraction/loading)
• Reporting beneficial

You will have access to: 

• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

go to method of application »

Job Description

• To drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.
• Hello Future Business Development Manager,
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in Invest & Insure, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• Role will be based in Kwazulu-Natal

Are You Someone Who Can

• Provide first line support on escalations that are outside of turnaround time
• Manage all segment leadership requests
• Report on all Challenges within regions and manage expectations
• Manage the full process related engagement from submission of quote to completion
• Proactively support lead usage, assisting with seeking opportunities through adviser tools
• Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going

You Will Be An Ideal Candidate if you Can

• Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets
• Analyse and develop implementation plan against the forecasted financial budget
• Develop tactical budget for area of responsibility that minimize expenditure and manage costs
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients
• Develop and implement practices which build service delivery excellence and implements efficiency models

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You

• Model and coach behaviors that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Participate in relevant management forums where required and cascades relevant information through team
• Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• This is a part-time, hourly paid position
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description

• To focus on the end to end settlement process to mitigate risk in terms of reporting to STRATE and to ensure that the process is enhanced for alignment to any legislative changes.
• Hello Future Settlements Specialist
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can: 

• Manage own costs and expenses associated with role to enhance cost effectiveness.
• Identify and escalate potential risks which may lead to increased costs
• Contribute to an effective client service delivery culture through adherence to approved organisational service delivery principles
• Resolve customer dissatisfaction/complaints by taking ownership of the problem
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution

You will be an ideal candidate if you:

• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals
• Are responsible for end-to end function of the Settlement lifecycle
• Ensure that there are no script imbalances
• Identify training/development needs and pro-actively identify effective solutions to address own and employee development gaps
• Ensure that all client and proprietary trades settle accurately and on time, complying with regulatory and industry standards
• Handle settlement discrepancies and failures proactively to reduce financial and reputational risk.
• Support the team’s ability to handle trade volume and transaction complexity, ensuring seamless workflow without delay or disruption

You will have access to: 

• Opportunities to network and collaborate across FirstRand Group
• A mentally stimulating working environment
• Opportunities to innovate

We can be a match if you:

• Have a Degree in Finance, Investments or equivalent (would be an added advantage)
• Have a JSE Equity Settlement Officer Qualification (would be an advantage)
• Have 2-4 years of experience in a securities or financial services role, particularly within a settlements or back-office department
• Have practical knowledge of the JSE trading and settlement process
• Confirm and reconcile trades daily across different asset classes
• Have experience in roles like trade support, financial control, or investment operations that involve managing securities trades
• Liaise with internal teams and external counterparties to resolve discrepancies
• Monitor regulatory compliance within trade settlements
• Ensure all settlements are executed accurately and efficiently to prevent client impact
   

go to method of application »

Job Description

• To develop and implement fraud detection and prevention strategies and practices by using fraud trend insights within the fraud community to effectively and proactively detect fraud incidents 
• Manage team resources by providing clarity and direction in the interpretation of fraud prevention and detection practices to reduce further losses
• Manage costs within approved budget and timely submit required financial documents
• Manage investigation team activities in line with applicable standards and laws to maximize recoveries for the Bank
• Lead participation in specialist practice forums to share information and insights across the business
• Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Evaluate the efficiency and effectiveness of delivery in fraud investigations, managing criminal case of various complexities from minor infringements to major fraud cases
• Share and impart knowledge of FNB fraud prevention and intervention practices to team members through relevant forms of delivery

Qualifications and skills 

• Degree/Diploma/Certification in banking/commerce
• 5- 7 years or more relevant experience

go to method of application »

Job Description

• Hello Future Software Architect 
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Drive business profitability in the context of cost management through Information technology solutions.
• Reduce cost by helping to prevent an organization from investing in a technology that it will not add to its ability to meet its strategic human capital objectives.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
• Regularly act as technical expert to troubleshoot highly complex problems, or present/market new technology or concepts.
• Establish architectural standards and frameworks and assess technical risks on projects by operating in conjunction with the other architects (application, infrastructure, information and security) and with only very general direction from Risk and Governance to translate customer functional requirements.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements for IT Software Solutions.
• Provide guidance to operations teams and other architects with the design, development and testing of new software, and work with assigned project teams to ensure a smooth implementation of changes to existing systems.
• Assess process and business risks relating to software business needs to ensure minimal risk to the organisation in the IT Software Technology environment.
• Assist in the progress of multiple IT Software projects to contribute to business needs and solutions.
• Manage own development to increase own competencies.
• Display specialize understanding of both Software and IT technology, practices and theories.

You will be an ideal candidate if you: 

• Minimum Qualification - Relevant Degree in BSc Information Systems, BCom Information Systems, Computer Science, Information Technology, Business Analysis, BBusSc or related
• An experienced Oracle EPM Cloud Software Architect with a hands-on functional background, ideally with prior implementation background
• Understands not only the concepts of Financials but also how they apply to the day-to-day processes of a Production business environment
• Experience - 5 to 8 years’ experience in a similar environment.
• In depth understanding of financial data and banking information systems
• Experience with development and interpretation of reports.
• Strong knowledge and use of design process tools (e.g. Visio, Firstmap)
• Experience with the functional and operational aspects of Oracle EPM Cloud (SaaS) suite products: application design, development of various application artifacts such as forms and rules, testing, troubleshooting (working in conjunction with Oracle Support as needed), pre- and post-implementation activities across the EPM Cloud product suite.
• Experience integrating EPM with other systems using Data Management, adaptors, etc.
• Experience in interacting with business users to analyze the business process and discovering requirements.
• In depth knowledge and skills on SQL coding
• Visual Basic
• Software troubleshooting
• Scripting
• Communication skills
• Solution architecture
• PowerShell
• Oracle Cloud architecture

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you can:  

• To troubleshoot highly complex problems.
• To establish application architectural standards or frameworks.
• To assess IT risks and design application solutions.Strategic implementations and moulding solutions with the technical partners.
• Maintain optimum availability of EPM environments, and to proactively create, monitor, and migrate product-related application artifacts.
• Deep functional knowledge around financial systems and processes.
• Strong problem-solving skills (from an Applications/Functional/Operational perspective) with the ability to exercise mature judgement.
• Able to work in a fast-paced environment and master unfamiliar concepts quickly with little supervision.
• Knowledge of EPM Automate; scripting a plus (Batch, VBScript, Python, and/or PowerShell).
• Ability to understand customer urgency and sensitivity of the problem, with strong verbal and written communication skills to speak confidently and communicate clearly with customers.