Fraud Investigations Manager at FNB South Africa

Job Description

• To develop and implement fraud detection and prevention strategies and practices by using fraud trend insights within the fraud community to effectively and proactively detect fraud incidents 
• Manage team resources by providing clarity and direction in the interpretation of fraud prevention and detection practices to reduce further losses
• Manage costs within approved budget and timely submit required financial documents
• Manage investigation team activities in line with applicable standards and laws to maximize recoveries for the Bank
• Lead participation in specialist practice forums to share information and insights across the business
• Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Evaluate the efficiency and effectiveness of delivery in fraud investigations, managing criminal case of various complexities from minor infringements to major fraud cases
• Share and impart knowledge of FNB fraud prevention and intervention practices to team members through relevant forms of delivery

Qualifications and skills 

• Degree/Diploma/Certification in banking/commerce
• 5- 7 years or more relevant experience