Current Openings at FNB South Africa

Job Description

• To drive sales and profitability targets by establishing and building sustainable key relationships across all channels, product houses and segments.
• Hello Future, Growth Specialist,
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FR Life Assurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• This role is going to be based in KwaZulu Natal

Are you someone who can:

• Provide customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Delivering individual results through personal effort and skill. Build and maintain strong relationships with our internal and external stakeholders.
• Execute sales campaigns to promote products. 
• Manage various internal and external partnerships effectively and establish rapport with stakeholders.
• Manage own development by assessing own performance and request training Customer service monitoring and improvements.
• Compile reports that track progress and guide business to make informed decisions.
• Maintain and foster ethical dealings with customers, clients and internal and external stakeholders at all times.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Have thorough understanding of the products to be able to deliver comprehensive training for sales personnel in various channels.
• Contribute to the design, development, implementation and evaluation of sales competitions or campaigns aimed at the increase of sales.
• Coordinate and manage the product sales pipelines of the different channels and make adjustments accordingly based on internal and market changes.
• Provide input into the schedule for product sales pipeline.

You will be an ideal candidate if you:

• Have a bachelor’s degree, or a related is preferred.
• Have 2 – 5 years of experience in a similar environment. 
• Life Insurance knowledge – preferred.
• Branch experience would be advantage.

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment that is progressive and agile.
• Opportunities to innovate.

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes.
• Maintain ownership of models through regular audits and updates to ensure relevance.
• Plan and perform regular model updates that capture evolving business complexity in current models
• Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetisation opportunities and monitoring implementation of business decisions to recommend enhancements utilising statistical modelling and data analysis.
• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
• Review and assist more junior Quantitative Analysts with processes and models.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit, Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Provide input into creation of delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Assist in analysis of available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
• Assist in productionilisation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilize as appropriate.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the businesses overall analytical needs and opportunities.
• Assist as SME for analytics applying own understanding of the operations of the business product or service.
• Determine the business questions that need be answered and determine appropriate analytics models for utilization.
• Source and do some preparation (20-30%) of relevant data sources for analysis.
• Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
• Build models that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Deliver within broad parameters.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Identify, control and escalate potential risks which may lead to increased costs.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Deliver against operational and cost targets.
• Prioritise resource allocation to minimise and reduce wastage.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Assess own performance through seeking timely, and

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests.  Apply appropriate sales processes within unit to achieve sales targets.  Converting leads to sales by opening active accounts to achieve annual targets.
• Hello Future Client Service Consultant
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role Purpose:

• Guided by the FRG Promises, is responsible for maintaining a high standard of client service in Foreign Exchange Product House.

Are you someone who can:

• Act as the first point of contact for clients seeking help with capturing and/or releasing Forex payments
• Deliver exceptional service that exceeds the clients’ expectations through proactive, innovative and appropriate solutions
• Provide troubleshooting and technical assistance to clients
• Build sustainable relationships and trust with clients’ accounts through open and professional interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Take the extra mile to engage clients

You will be an ideal candidate if you:

• Have a minimum of Grade 12 or relevant tertiary qualification
• Have 2 years’ experience in dealing with high level client queries in a Client Care/ Call Centre environment
• Have Financial Services/Banking industry experience (preferred)

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Able to work under pressure
• A people’s person
• Great communicator (written and verbal)
• Attentive to detail
• Client-centric

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Job Description

• To manage and support the sales and service team ensuring that they reach  targets whilst adhering to compliance processes and procedures and providing exceptional customer service
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

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Job Description

• To plan, direct and coordinate a programme of projects to ensure programme goals are met and that projects are executed as expected.
• Hello Future IT Programme Manager 
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB Commercial Core Juristic Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy.
• Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility.
• Identify and participate in activities that are appropriate for own development as a life-long learner.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values.
• Compile reports that track progress and guide business to make informed decisions.
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand.
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
• Monitor actual project progress and resolve issues speedily to enhance effective client service delivery.
• Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project.

You will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to be innovative.
• Resources to help you with your professional development.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You’ll be the ideal candidate if you have:

• Completed relevant undergrad degree/diploma
• Project Management Professional (PMP) certification or equivalent
• 7+ years’ experience in technology project management
• 3+ years’ experience in a programme management role within a technology-driven environment
• Extensive knowledge of Agile methodologies and traditional project management techniques
• Exceptional organizational and coordination skills, with a keen eye for detail
• Demonstrated ability to lead and motivate cross-functional teams
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making
• Experience in budget management, resource allocation, and risk mitigation
• Proficiency in project management tools and software
• Experience within the banking industry highly beneficial.

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Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Complete daily Administration Functions in the Branch to mitigate risk
• Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
• Act responsibly with work related resources to contribute to cost containment
• Build and maintain stakeholder relationships
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
• Achievement of embedded value hurdle rates/targets.
• Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Maximise cross sell opportunities and strengthen client relationships at point of sale.
• Manage the growth of active customer Account Base through hunting, to increase client base.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
• Leverage existing clients and grow portfolio through making contact and generating leads.
• Provide accurate and reliable sales statistics through daily cash-ups.
• Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales activities with the specific aim to increase own sales results.
• Manage personal development to increase own skills and competencies.

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Job Description

• To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
• Hello future Private Advisor
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You Will Be an Ideal Candidate If You

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
• Signed off on FAIS categories

You Will Have Access To

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We Can Be a Match If You Are

• Able to build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

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Job Description
Hello Future Data Engineer 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To provide required support within guidance of set processes and procedures to ensure effective movement, collection, integration, storage and provisioning of data to build solutions and meet business objectives through understanding of business unit requirements and collaboration with relevant stakeholders.

Are You Someone Who Can

• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.
• Provide subject matter expertise and thought leadership.
• Act responsibly with work related resources to contribute to cost containment.
• Design and develop IT systems and solutions.
• Conduct research on architectural systems.
• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
• Identify and escalates potential risks that may lead to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Adhere to organizational values and service standards and interact with and communicate with customers accordingly.
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.
• Meet set turnaround times while ensuring own availability, reliability and accuracy.
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service.
• Execute own work in accordance with the organizational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Adhere to quality standards, turnaround times and company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps.
• Create own personal development plan and review plan with team leader or manager.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance Keep abreast of learning opportunities, changing products and trends.

Technical Skills

• ETL Tooling, Abinitio would be advantageous
• Proficient in SQL, SAS
• Teradata, would be advantageous
• Spark
• Hive
• PowerBi

You Will Be An Ideal Candidate If You

• Qualification: Bsc Comp Sci, or related degree in Engineering / Information Systems
• Experience: 5 years minimum related / relevant experience

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Job Description

• Hello future Banking Advisor – 
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role Purpose         

• To assist in proactively managing a portfolio of FNB Private Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.    
• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG.

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Job Description

• Manage the investigations function and provide strategic direction in the pursuit of fraud cases Use expertise to provide guidance and support to resolve simple to complex fraud, criminal and civil cases with a view to secure prosecution and conviction and ultimately minimise the banks financial losses Advice business on the implementation of recommendations proposed relating to process and control changes that aim to reduce fraud losses.
• Lead participation in specialist practice forums to share information and insights across the business.
• Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.
• Evaluate the efficiency and effectiveness of delivery in fraud investigations, managing criminal case of various complexities from minor infringements to major fraud cases.
• Share and impart knowledge of FNB fraud prevention and intervention practices to team members through relevant forms of delivery.
• Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
• Ensure that required systems are available for use, suitable rules are applied and fraud investigation processes are executed within the required timelines and compliance standards.
• Develop and implement the appropriate fraud investigation strategies with priorities and objectives for the forthcoming year that relate to specific BUs and channels.
• Play the integration role to explore potential links between different fraud cases by using insights.
• Prioritise fraud cases for investigations based on likelihood of yielding desired results. Based on the nature of the crime reported influence the most appropriate approach, plan and tactics to execute the investigation e.g. decision to set up sting operations, to centralize and combine related cases.
• Conduct fraud investigation activities in line with applicable laws, policies and procedures stipulated in FNB.
• Manage resources assigned to complex and project based investigations (inclusive of cases that cut cross BUs) to ensure timely and focused delivery.
• Manage costs within approved budget and timely submit required financial documents.
• Ensure optimal performance of both individuals and teams through the development of skills to achieve business objectives.
• Manage own development to increase own competencies.
• Manage investigation team activities in line with applicable standards and laws to maximize recoveries for the Bank.
• Compile and communicate accurate and timely investigation reports to track progress made (e.g. arrests and convictions) and keep key stakeholders informed of investigation status including updating relevant information systems accessed by the fraud community.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Liaise with relevant internal and external stakeholders including law enforcement agencies and prosecuting authorities to ensure appropriate investigative actions are undertaken e.g. arrests, relevant systems updated etc.

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF4 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF4 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF4 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

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Job Description

• To create and update technical test scripts to run automated testing to prevent errors/defects in the live system 

Maintains existing scripts. Debugs results of automated testing

• Increase operational efficiency and suggest solutions to enhance cost effectiveness through the development of technical test scripts
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast and effectively
• Create and update automated scripts to run automated regression testing, debug results. Maintain existing scripts and up to date test packs
• Comply, understand and meet governance in terms of legislative,  audit risk and process requirements for the Test Analysis Environment
• Ensure Quality Assurance processes  are executed during technical testing by the team
• Ensure all Technical Performance Testing is loaded and recorded to prevent re-occurrence or errors in programmes
• Analyse and execute logged defects and follow up on defects that are not yet fixed.
• Provision of an efficient service for the test analysis function through careful and timeous analysis, planning, execution, reporting and updating of all related information.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.

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Job Description

• To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
• Act responsibly with work related resources to contribute to cost containment.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
• Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Plan and complete activities within area of work to meet set time and quality standards.
• Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
• Maintain documentation and share information with the team where applicable.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
• Resolve customer dissatisfaction/complaints by taking ownership of the problem.
• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
• Plan and schedule activities to improve service.
• Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
• Follow up with customers to ensure resolution of query by other stakeholders where relevant.
• Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
• Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.

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Job Description

• Responsible for management of their function, devising implementing and providing input into the customer relationship management strategy.
• Strategically and operationally manage and grow a portfolio of high revenue generating clients
• Hello Future Islamic Relationship Manager, Islamic Banking
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Islamic Banking , you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• This role will look after the Inland areas from PMB to Newcastle
• Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business.
• Drive an Increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business.
• Drive an increase in average balance of specific portfolio of liabilities.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Manage the growth of active customer Account Base to increase client base.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
• Manage the migration of accounts from transactional to Self Service.
• Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies.
• Ensure effective Data Management by ensuring expired limits are attended to against set target.
• Prepare credit proposals for review by the Credit Product House.
• Monitor and evaluate the organisation's success in managing its legal and compliance risks for the Portfolio of Business Account.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Manage own development to increase own competencies.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

You will be an ideal candidate if you:

• BCom Finance, Banking, Economics or equivalent degree (FAIS accredited)
• RE5 Certificate
• Knowledge of Islamic banking products
• 3 to 5 years relevant experience in Islamic Banking with knowledge of Shariah principles and Islamic Banking products and 2 years’ experience in Sales and/or Service within the banking industry
• Are not an unrehabilitated insolvent
• Proven track record in client relationship management and sales.
• Person must not be an unrehabilitated insolvent

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Sales driven
• A problem solver
• Analytical
• Thrive in a collaborative environment
• Client-centric

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Job Description

• Implements a program of technology projects to ensure that program goals are accomplished
• Research new technology being used in the financial sector
• Develop prototype systems on which to test and prove the new technology
• Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
• Maintain and share a knowledge base of financial technology, trends and news for the group
• Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
• Participate with the broader community in the development of a blockchain platform for financial systems