Current Openings at Hollywoodbets

• We have an amazing opportunity for a Sales Agent (Field) to be based in Worcester, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively.

With Hollywoodbets You Will:  

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

Bonus To Have:

• Prior work experience as a promoter or similar role.
• Excellent customer service skills.

What You’ll Do for The Brand:  

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FIC requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge

go to method of application »

• We have amazing opportunities for X 2 Team Leaders based in Kraaifontein – Western Cape.  Do you think you have what it takes to be our newest Purple Star?
• The purpose of this role is to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.  

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• A minimum of 12 months in a leadership role

A Bonus To Have:

• Valid driver’s license
• Diploma/ Degree/ NQF 4 Learnership
• 1-2 Years leadership

What You’ll Do For The Brand:

Branch Growth

• To ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay- outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where (A requirement in express Branches)

Cash Administration

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader. 
• Ensure adherence to credit card administration &EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shifts.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS
• Recovery process must be managed in line with processes/procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and D number to validate payment after 90 days.

Branch Reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortag

Security Management

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• Manage all security aspects in the branch 
• The cashing up process must be conducted with the branch doors closed with security monitoring the area . 

Branch Appearance 

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off- line).

Compliance 

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements
• More specifically, ensure compliance with Gambling Board requirements
• Compliance to the code of ethics and escalate fraudulent activities
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member .
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty
• Team members on duty are not allowed to utilize the Limited pay-out machine . 

Communication 

• Ensure all operational communication within the branch is circulated to all team members 
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns . 
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management 

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department .

Guest Service 

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests. 
• always Create a guest centric culture within the branch and drive the philosophy of “service with a smile” .

Values 

• Actively promote the Hollywood values .
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge

go to method of application »

• We have an amazing opportunity for a Traffic Coordinator. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for tracking and circulating information, creating schedules for the timely delivery of graphic assets (Design, Video and Copy) and identifying potential issues that may disrupt work schedules within the internal creative department.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-2 years’ experience in a similar role
• 1-2 years’ experience in creating schedules and project management
• Excellent knowledge of MS Office
• A Valid Driver’s License

Advantageous:

• A relevant Diploma/Degree within the related field
• Experience within a multimedia environment
• Trello/Project Management systems-amongst others
• Good understanding of multimedia (Design, Video and Copy) related

What You’ll Do for The Brand:

The role may include but is not limited to:

Responsibilities:

• Interpret all correspondence, and check all incoming client briefs, ensuring that there is sufficient information received from clients.
• Regulate workflows by loading job cards/briefs onto Trello or have a good understanding of project management systems.
• Assign projects to designers, copywriters, videographers, photographers, animators and studio bookings, based on their availability.
• Reviewing timelines and schedule changes with team members, team leaders and the designated HOD for Design, Video or Copy.
• Understand departmental (Design, Video and Copy) workflows and processes. 
• Manage the job cards daily to ensure that each brief is attended to timeously, and deadlines are adhered to.
• Compile task schedules and/or reports as per operational requirements. 
• Communicate clearly with clients and team members and ensure that all stakeholders are aware of any updates to briefs or production delays.
• Follow up once projects are completed and ensure HOD has approved projects internally before notifying clients to approve.
• Keep record of all daily projects completed, hours spent on the project and provide feedback on any operational /technical issues.
• Handling order processes for departmental day to day requisites (stationery, hardware, software )
• Managing quotes and payments to/from suppliers (resourcing quotations for productions, equipment etc.)
• Planning and forecasting upcoming projects
• Conduct/Attend daily and weekly project status meetings to share progress and updates with team members, team leaders and the designated Head of department.
• Going over items, tasks, project phases and due dates
• Ad hoc duties as required amongst others 

What You’ll Bring to The Team:

• Ability to work in a deadline and results driven environment 
• Excellent verbal and written communications skills.
• Ability to work under pressure. 
• Must have excellent decision-making skills.
• Must take accountability and be customer focused. 
• Must have high attention to detail.
• Excellent problem-solving skills

go to method of application »

• We have an amazing opportunity for a Team Leader (Mobile) to be based in Pretoria. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for ensuring growth targets for mobile betting are achieved. The Team Leader will analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• A minimum of 12 months in a leadership role
• Ability to understand customer needs and handle different types of personalities
• Strong listening, communication, presentation, and social skills
• Track record of over- achieving quota
• Valid driver’s license

A Bonus to Have:

• A post matric qualification

What You’ll Do For The Brand:

• Work closely with Area Managers to meet required targets
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
• Facilitate daily promotional activities
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
• Management of stock (daily report on stock levels and usage)
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
• Conduct market analysis/research to make suggestions for improvements within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance
• Identify potential of Top Up Voucher outlets. Visiting outlets where required
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
• Ensure that cash-ups are done following the cash-up procedures. Responsible for ensuring that there are no shortages. Report all shortages to management immediately
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
• Submit Daily Reports
• Any other related duties that might be required

What You’ll Bring To The Team:

• Understand the sales process used by the business to convert customers
• Ability to upsell or finding additional products and services to benefit the customer
• Relationship-building skills
• Ability to plan and organize to achieve results
• Strong communication and negotiation skills
• Good product knowledge

go to method of application »

• The position will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Prior work experience as a promoter or similar
• Excellent Customer Service

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to
• Ensure appropriate management, safekeeping, and maintenance of all mobile
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge

go to method of application »

• The position will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Prior work experience as a promoter or similar
• Excellent Customer Service

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to
• Ensure appropriate management, safekeeping, and maintenance of all mobile
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge