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  • Posted: Oct 31, 2024
    Deadline: Not specified
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    Massmart, Africas second-largest retail group, comprises four divisions operating in 423 stores, across 13 sub- Saharan countries. Through our widelyrecognised, differentiated retail and wholesale formats, we have leading shares in the General Merchandise, Liquor, Home Improvement, and wholesale food markets. Our key foundations of high volume, low cost, ...
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    Store Admin Manager - GAME - Kimberley

    About the job
    FUNCTIONS / RESPONSIBILITIES:

    • To achieve all relevant sales, growth and margin targets through effective management of the department.
    • To contribute to the effective implementation of departmental, store and company strategy
    • Implement and maintain all required operational standards (merchandising, ticketing, housekeeping, stock availability, service levels, and care for stock, stock profiles, pricing, promotional planning and execution, staff dress codes, safety, customer service levels) as well as company policies and procedures in the store.
    • Ensure market awareness by doing ongoing analysis of market trends, competitors and customer’s needs and initiate action arising out of the analysis.
    • Drive customer service excellence throughout your departments.
    • Manage people by reflecting the company vision and values in your leadership practices.
    • Manage performance to meet operational and financial objectives.

    Requirements:

    Minimum Academic, Professional Qualifications & Experience required for this position 

    • Grade 12 (minimum)
    • Retail Management qualification would be an advantage
    • Minimum 3-5 years management experience at a middle management level in a retail environment
    • SAP + BI experience advantageous
    • Computer literate in MS Word, Excel and Outlook
    • Proven ability to lead and supervise
    • Strong adherence to principles and values
    • Proven ability to make decisions and initiate action
    • Planning and organising skills
    • Proven ability to deliver results and meet customer expectations
    • Proven ability to cope with pressure and setbacks
    • Proven track record in achieving personal work goals and objectives
    • Strong entrepreneurial and commercial orientation
       

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    Store Admin Manager - GAME - Bethlehem

    About the job
    FUNCTIONS / RESPONSIBILITIES:

    • To achieve all relevant sales, growth and margin targets through effective management of the department.
    • To contribute to the effective implementation of departmental, store and company strategy
    • Implement and maintain all required operational standards (merchandising, ticketing, housekeeping, stock availability, service levels, and care for stock, stock profiles, pricing, promotional planning and execution, staff dress codes, safety, customer service levels) as well as company policies and procedures in the store.
    • Ensure market awareness by doing ongoing analysis of market trends, competitors and customer’s needs and initiate action arising out of the analysis.
    • Drive customer service excellence throughout your departments.
    • Manage people by reflecting the company vision and values in your leadership practices.
    • Manage performance to meet operational and financial objectives.

    Requirements:

    Minimum Academic, Professional Qualifications & Experience required for this position 

    • Grade 12 (minimum)
    • Retail Management qualification would be an advantage
    • Minimum 3-5 years management experience at a middle management level in a retail environment
    • SAP + BI experience advantageous
    • Computer literate in MS Word, Excel and Outlook
    • Proven ability to lead and supervise
    • Strong adherence to principles and values
    • Proven ability to make decisions and initiate action
    • Planning and organising skills
    • Proven ability to deliver results and meet customer expectations
    • Proven ability to cope with pressure and setbacks
    • Proven track record in achieving personal work goals and objectives
    • Strong entrepreneurial and commercial orientation

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    Merchandise Content Auditor

    Summary

    • To implement and manage the item/merchandise audit and approval process by ensuring the merchandise content standards are being executed in accordance with the guidelines across all banners. To evaluate and conduct reviews of the merchandise content standard processes and systems. To influence updates or new processes and procedures relevant to the standard processes

    Responsibilities

    • Merchandise Content Standards Audit
    • Implement and manage the online merchandise content audit strategy that reviews and approves or rejects for vendor resolution
    • Review merchandise content processes to ensure that stores, buyers' and vendors comply with the 100% activation policy and inform them that their in-store item activation could be at risk if they do not comply
    • Review merchandise standard guidelines, user stories and acceptance criteria to ensure standards are being implemented accordingly
    • Review relevant reports/metrics and identify business risks/opportunities resulting from trends in the reports
    • Determine the causes of weaknesses identified in the reports and develop appropriate corrective action
    • Create informed, objective decisions on the effectiveness of the merchandise content standards being reviewed
    • Communicate and engage key stakeholders to ensure buy in and support for the merchandise content standard guidelines and product detail page across all banners
    • Ensure merchandise content standards are consistent and accurate across all banners
    • Ensure that reports (written/verbal) are delivered to key stakeholders, setting out clear and concise results and recommendations of non-compliant reviews
    • Ensure that oral and/or written presentations are made to key stakeholders during and at the conclusion of an audit, discussing deficiencies and recommending corrective actions to improve operations and reduce cost and risk.
    • Operational Delivery
    • Plan the theory and scope of the audit program, determining the auditing procedure to be used, including statistical sampling and the use of computer techniques
    • Review relevant documents, records, reports and methods for accuracy and effectiveness
    • Obtain, analyse and appraise evidentiary data regarding the effectiveness of the style guides and processes
    • Constantly research the latest risk management investigative techniques and standards with the intention of improvements in the online merchandise content standards and audit methodology
    • Keep up to date with law and legislation with regards to digital risk management
    • Collate and create reports from findings on completed audits and submit it through to the relevant banners
    • Analyse and collate the information to ensure reporting is efficient, accurate, reliable and effective
    • Ensure that reports include recommendations of improvement
    • Conduct reviews on the quality of auditing processes and files to ensure that the highest level of quality is constantly delivered on
    • Identify tools and techniques to schedule and manage audits
    • Identify and practice methods of managing time, organizing and prioritizing during an audit
    • Prepare acceptable audit files and working papers which reflect the course and outcome of the review
    • Conduct follow-up audits to monitor implementation of corrective actions.
    • Stakeholder Management
    • Collaborate with key stakeholders to ensure streamlined merchandise content standards are being implemented
    • Provide merchandise content standards support to ecommerce, marketing business units and vendors to ensure they do what is needed and within SLA and may include training/upskilling
    • Partner with relevant stakeholders to improve adherence to merchandise content standards and processes thereby increasing conversion rates
    • Define timelines and monitor adherence in terms of service delivery in relation to the audit plan.
    • Risk and Governance Management
    • Pro-actively keep up-to-date and ensure full compliance with global and local corporate governance, financial and statutory requirements
    • Implement adequate internal control measures to safeguard the business and ensure the integrity of its records
    • Ensure full compliance to data privacy and security legislation.

    Requirements

    Minimum Academic, Professional Qualifications & Experience required for this position

    • Relevant degree (Preferably Bcom/BSC (Informatics)
    • 4 - 5 years’ experience in ecommerce online audit. Preferably within the retail ecommerce space
    • 3 – 5 years data analytics experience

    Core Competencies

    • Driving success
    • Provide leadership
    • Build relationships
    • Adapt to change
    • Show resilience
    • Effective communication
    • Cultural diversity

    Skills

    • eCommerce
    • Online Merchandising
    • Planning
    • Analytics
       

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    Technical Expert Level III: Risk and Compliance

    Summary:

    • This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the Department as assigned and/or as necessary. 

    Responsibilities 

    • Managing Functional Partnerships
    • Requires knowledge of: Stakeholder identification and mapping; Stakeholder analysis; Stakeholder communication; Stakeholder engagement techniques; Stakeholder management effectiveness tools and methods; Fluency in many specialized business vernaculars; Deep understanding of diverse markets to deliver customer and business value; adapt style and best practices to accommodate cultural differences. To build, maintain and enhance effective internal and external partnerships; clearly draft valuable information and seek input. Influence technical outcomes and assist in communicating shared goals with diverse groups and parties by linking their interests to that of the business. 
    • Identify and address additional partner technical needs and educate them on value creation. Communicate with other individuals or teams to solve shared business problems cooperatively. 
    • Consults regularly with leaders of business unit(s), serve to advise on business strategy decisions. Bring ideas and technical solutions proactively to the business partners and stakeholder
    • Cyber Risk Management 
    • Requires knowledge of: Cyber risk assessment and management techniques; Security risks, threats and vulnerabilities; Possible treatments of security risks, threats and vulnerabilities; Evolving security landscape and emerging cyber security threats; Assessment of potential business risks from security gaps.To guide the development of cyber risk assessment and/or management techniques. Pre-empt risks, vulnerabilities and threats across organization policies, processes and defenses. 
    • Evaluates effectiveness of current cyber risk assessment techniques. 
    • Directs improvements or modifications to vulnerability assessment techniques in view of emerging security risks and threats.
    • Leads the implementation of cyber risk assessment activities throughout organization, ensuring alignment with organization's policies and principles. 
    • Analyzes cybersecurity gaps identified and project business risk and impact to the organization. Evaluates options and decide on suitable treatment of cyber risks, threats and vulnerabilities
    • Risk and Security Governance: 
    • Requires knowledge of: Organizational risks and security operational procedures; Risk and security gap analysis; Security threats and system vulnerabilities; Corporate risk and security policies; Security frameworks; Implementation processes and considerations for security policies and protocols; Types of security controls and implementation procedures; Techniques for the assessment of processes against security standards.To independently assess the security compliance of applications and infrastructure components to risk and security standards and baselines. 
    • Identifies lapses in organizational risk and security standards or issues that may endanger information security and integrity. 
    • Develops specific action plans for different business units based on corporate risk and security policies, standards, and guidelines.
    • Evaluates technologies and tools that can address security gaps and facilitate alignment with risk and security policies. 
    • Introduces/participates in the introduction of security controls in alignment with corporate risk and security policies and frameworks. 
    • Implements security guidelines and protocols and ensures understanding and compliance. Reviews the adequacy of information security controls. 
    • Identifies areas for improvement and proposes solutions or revisions to risk and security guidelines
    • Core Competencies 
    • Leadership Expectations
    • Live our Values:
    • Culture Champion 
    • Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
    • Servant Leadership 
    • Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
    • Embrace Change: Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
    • Deliver for the Customer
    • Customer Focus
    • Delivers expected business results while putting the customer first and consistently applying an omni merchant mindset and the EDLP and EDLC business models to all plans.
    • Strategic Thinking 
    • Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
    • Focus on our Associates
    • Diversity, Equity & Inclusion 
    • Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
    • Collaboration & Influence 
    • Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
    • Talent Management 
    • Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
    • Physical Activities 
    • Reads information, often in small print. Visually verifies information, often in small print. Communicates effectively in person or by using telecommunications equipment. Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or electronic device. Enters and locates information on electronic device. 

    Requirements:

    Minimum Academic, Professional Qualifications and Experience 

    • Bachelor's degree in computer science, information technology, engineering, information systems, cybersecurity, or related area and 3 years’ experience in cybersecurity risk or related area at a technology, retail, or data-driven company.
    • 5 years’ experience in cybersecurity risk or related area at a technology, retail, or data-driven company. 
    • Preferred Qualifications Master’s degree in computer science, information technology, engineering, information systems, cybersecurity, or related area and 1 year’s experience leading information security or cybersecurity projects.

    Additional Certification

    • Certification in Security+, GISF, GSEC, CISA, CISSP, or CCSP. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. 
    • The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture
       

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    Sales Representative with DIY, Construction or Hardware experience - Builder's Warehouse Heldeberg - Western Cape

    Summary:

    • To maintain and grow existing customers and to recruit new customers in order to grow the market share in the areas of expertise.

    Functions/Responsibilities:

    • Drive and develop customer relationships
    • Build professional relationships with key customers through regular visits and reviews in order to understand, anticipate and meet their needs
    • Plan and implement call cycles to ensure that appropriate time is spent in visits to service all existing customers regularly and also to recruit new/ potential customers 
    • Ensure customer satisfaction by visiting customers regularly and being accessible to them as and when they require advice/information/query resolution 
    • Visit contractors on site and establish their needs (including items not stocked and bulk items) 
    • Recommend the correct quantities for the right applications, highlighting to customers current and upcoming promotions in order to attract orders 
    • Update customers with new price lists and specials during visits
    • Attend to customer complaints and concerns and ensure that appropriate, corrective action is taken
    • Review customer profitability prior to visits and follow up on details of any outstanding payments and continue to follow up with and assist debtors department until problems are resolved
    • Complete a full call report for every customer visit including a review of how we are servicing the customer and provide feedback to the Store manager and Trade Manager
    • Provide regular weekly and monthly feedback, review and reporting (as required) to the Store Manager and Trade Manager on sales analysis, competitors and their pricing, customer/ contractor needs, account problems, complaints and the resolution thereof, special requirements
    • Recruit, retain and grow new customers 
    • Monitor and analyse customer deflections, contact lost customers to re-establish relationships and follow up on dormant accounts in order to analyse the growth of your customer base 
    • Actively seek new business through cold canvassing, identifying and visiting new sites and following up on all leads
    • Establish needs of new customers and advise correct products for correct applications in order to satisfy these needs
    • Discuss with customers of the details and benefits of being an account customer (applicable discounts), of deposit accounts and contractor card options. 
    • Obtain orders and ensure they are processed at store level and delivered on time
    • Ensure visible exposure for Massbuild on site to help attract new business (Builders/ contractors boards and/ or ‘estate agent’ type boards) ensuring that these boards are retrieved on completion of projects and returned to the store
    • Ensure that the paperwork for new account/ cardholder applications is correctly completed and signed in order for them to be processed
    • Ensure that contractor cards are made with correct details and deliver these to customers/ contractors in time 
    • Achieve sales and margin 
    • Develop and implement action plans to achieve sales and gross profit budgets and targets agreed with the Store manager and Trade Manager
    • Ensure that customers are informed of products other than their usual purchases (Cross-selling) and where possible promote higher margin products to ensure balanced gross profit results 
    • Analyse relevant BI reports on a regular basis to track sales and margin
    • Calculate prices (VAT inclusive and exclusive), as relevant, for account, contractor card, deposit account customers and tenders
    • Forward big tenders to the tenders/quotations department and complete all the relevant paperwork
    • Accurately calculate margin on cost prices to arrive at appropriate selling prices ensuring that the required margin will be achieved. 
    • Follow up timeously on all Intellibuild, Databuild, leads to business and large CKS counter quotes with a view to acquiring new sales
    • Drives sales through on-line platform and where necessary assist customers with on-line registration
    •  Ensure accuracy of Regional price list
    • Liaise with suppliers, other key account managers and other departments
    • Contact and liaise with suppliers to agree on action to rectify any problems that arise on sites and ensure resolution
    • Liaise with the supplier to ensure availability special order items and agree on delivery after ensuring liaison with Store Manager, Trade Manager and Merchandise department.
    • Inform other key account managers when your customers are active in their areas and discuss customers’ needs with them. Agree on action to meet customer needs and follow up to ensure implementation.
    • Liase with merchandise, dispatch, receiving and replenishment department to ensure that customer needs are met.

    Qualifications, Skills and Experience Required

    • Sales Experience – Minimum 3 years (exposure to Retail sector is advantageous)
    • Grade 12
    • Driver’s License
    • Commercial Studies
    • Problem solving 
    • Self-driven
    • Influence and negotiation skills
    • Planning and organizing skills
    • Sound interpersonal and communication skills and the ability to communicate at all levels (Oral and Written)
    • Working with customers
    • Clear understanding of sales and margins
    • People and selling skills
    • Good interaction with customers
    • Computer Literate
    • Good knowledge of products and their application
    • Team oriented person, ability to work independently and meet deadlines
    • Delegation skills
       

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    Junior Store Buyer - Cah n Carry - Mtubatuba

    FUNCTIONS / RESPONSIBILITIES:

    • Implement developed strategy
    • Execute a Category strategy in line with the corporate strategic direction
    • Document the strategy & Business plan with clearly defined objectives with senior management and Planner
    • Develop sales & promotion plans for allocated category

    Sales, Profit, Margin & Stock Turns Management

    • Ensure the effective management of sales, profit, margin, stock turns & collections
    • Daily sales performance review and daily feedback to Merchandise Manager on financial performance and investigation into concerns re sales, margins, merchandise and customer issues.
    • Ensure all rebates and additional incomes are collected to support operating income
    • Conduct daily margin performance review
    • Conduct weekly & monthly review inputs
    • Ensure monthly Profit & Loss review and discussions with management.
    • Ensuring all purchasing decisions are in line with strategy with focus on customer and ranging elements
    • Introduce JBP (Joint business planning) to all key Suppliers- Measure and manage
    • Manage Supplier behaviour on delivery, competitiveness, stock availability
    • Range Management
    • Ensure the effective management of ranges and conduct annual and post seasonal range review process presenting all criteria – customer analysis, competitor analysis, range analysis, supplier analysis, etc.
    • Ensure that the product is set at an appropriate price that is in line with the customers’ expectations.
    • Track pricing on a weekly basis and action changes
    • List new products and ensure that they are referenced by assortment.
    • Management of master data.
    • Create ideal range matrix and mirror all products to this.
    • Monitor performance of individual skus both local and international in terms of selection, negotiation, order, delivery, in store presentation, marketing, clearance. Joint management and involvement in all imports and shipping process.
    • Conduct age stock management
    • Ensure the regular analysis of markdowns
    • Set pricing for allocated range
    • Keep abreast of trends
    • Manage the performance of the line through sales, promotion costs, markdowns, inventory, product quality, & pricing
    • Control overall category stockholding according to Merchandising plan

    Requirements:

    Minimum Academic, Professional Qualifications & Experience required for this position

    Professional Qualification: 

    • Proven Business/Financial management/Buying competencies;
    • FMCG operations, marketing and branding skills knowledge;
    • Sound leadership, customer services, and people management competencies;
    • Excellent communication skills.
    • Matric
    • Degree or diploma (Commerce) is an advantage

    Professional Experience:

    • Minimum 3 - 5 years buying experience in FMCG; with Strong financial acumen
    • SAP Experience and Microsoft as an advantage

    Competencies and Skills:

    Core Competencies:

    • Live the values
    • Judgment
    • Customer/Member Centred
    • Planning & Improvement
    • Influence and Communicate
    • Adaptability
    • Culture, Diversity & Inclusion

    General Competencies:

    • Excellent organization and planning skills
    • Effective administration skills
    • Motivated individual; with strong negotiation skills and ability to use influence
    • Ability to build relationships externally and internally
    • Ability to influence and present concepts
    • Ability to work independently, in a team and under pressure with minimal supervision
    • Assertive, proactive and goal driven with high energy levels of communication
    • Competent Excel skills
    • Negotiation skills
    • Build a Customer/Member Focused Environment
    • Excellent organization and planning skills
    • Effective administration skills
    • Motivated individual; with strong negotiation skills and ability to use influence
    • Ability to build relationships externally and internally
    • Ability to influence and present concepts
    • Ability to work independently, in a team and under pressure with minimal supervision
    • The position requires trust and honesty and that entails the handling of cash and/or finances, which includes but is not limited to, the handling, administering, processing and distribution of the Company’s monetary resources such as its stock in trade or merchandise

    Method of Application

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