Current Openings at Tracker Connect (Pty) Ltd

Introduction

• TRACKER requires an experienced, energetic, and passionate incumbent to head up our Procurement department. To lead and manage the procurement function by developing and implementing effective sourcing strategies, ensuring cost-efficiency, compliance, and supplier performance. The role supports business objectives through strategic supplier management, risk mitigation, and cross-functional collaboration, while driving continuous improvement and operational excellence.

Job description
Procurement Strategy & Leadership

• Develop, implement, and manage procurement strategies aligned with the organisation’s objectives.
• Assist with the initial setup of the Procurement Department.
• Define, develop, and manage procurement processes, procedures, and systems.
• Develop corporate procurement standards, practices & procedures.
• Forecast future procurement needs based on market trends, company growth, and operational requirements.
• Anticipate organisational and market evolution and adapt sourcing strategies accordingly.
• Support various business functions by sourcing materials and services in line with project requirements.
• Define financial models to assist management in determining purchasing strategies.

Strategic Sourcing & Supplier Management

• Identify, select, and maintain relationships with suppliers and vendors.
• Establish and manage relationships with preferred suppliers.
• Identify and develop new capable best-in-class suppliers in cooperation with Business Heads.
• Set up and manage supplier contracts.
• Negotiate contracts, pricing, and terms to secure favourable deals.
• Prepare and lead supplier negotiations.
• Monitor vendor/supplier performance and address issues related to quality, delivery, or compliance.
• Monitor supplier compliance to contracted SLA’s and test existing contracts

Procurement Operations & Process Efficiency

• Manage the end-to-end procurement process from requisition to purchase order to delivery.
• Ensure timely and accurate processing of purchase orders and receipts.
• Oversee inventory levels, ensuring availability without excess.
• Work closely with the Operations Manager, Warehouse Teams, and IT Support Staff to avoid wastage.
• Maintain detailed records of all procurement transactions and vendor contracts.
• Analyse spending trends and work to optimise cost-efficiency.
• Identify opportunities for cost savings and process improvements.
• Ensure appropriate inventory levels in line with operational needs

Policy, Compliance & Risk Management

• Ensure that all group-wide procurement policies and procedures are implemented and adhered to.
• Ensure procurement activities comply with legal, regulatory, and organisational policies.
• Compliance and Corporate Governance.
• Implementation of appropriate BBBEE initiatives.
• Manage procurement risk by monitoring market conditions and ensuring continuity of supply.

Budgeting, Reporting & Performance Management

• Prepare and manage the procurement budget, ensuring effective cost control.
• Manage and achieve benefits ensuring transparency of costs to track savings.
• Prepare regular reports on procurement activities, cost savings, and supplier performance.
• Maintain accurate records of procurement requests and spend tracking.

Stakeholder & Cross-Functional Collaboration

• Establish close contact with business units to understand internal demand and service quality expectations.
• Work closely with internal departments (Finance, Marketing, Operations) to align procurement with organisational needs.
• Ensure effective implementation and roll-out of corporate and regional contracts in collaboration with Business Heads.

People Management

• Lead, mentor, and develop the procurement team to meet goals.
• Provide training and development opportunities for team members.
• Provide direction and guidance by clearly communicating team goals, expectations, and priorities.
• Offer ongoing coaching and mentorship to ensure team members understand their roles and responsibilities as well as enhance their skills, knowledge and confidence.
• Conduct regular performance reviews, provide constructive feedback, and identify opportunities for growth and development.
• Foster a culture of continuous improvement.
• Motivate team members by recognising their achievements and contributions to the team and company. Create a positive and collaborative work environment.
• Identify training needs within the team and provide opportunities for skills development (e.g., technical skills, soft skills, industry certifications etc.) Encourage participation in training programmes.
• Identify and develop high-potential team members to ensure a smooth transition for future leadership roles in terms of succession planning.
• Empower team members to take ownership of their work and make decisions within their area of expertise by delegating tasks appropriately.
• Maintain open and transparent communication with the team, ensuring everyone is informed and engaged; and encourage upward feedback.
• Foster a culture that values diversity and inclusion by creating a work environment where everyone feels respected, valued, and has the opportunity to contribute their unique skills and perspectives.

Financial Management

• Support of business revenue growth objectives by developing and implementing strategies to meet or exceed sales targets.
• Secure deals at competitive pricing, balancing client budgetary considerations with company profitability objectives.
• Oversee the implementation of projects, ensuring they are completed on time and within budget to maximise revenue and optimise costs.
• Evaluate the financial impact of proposed solutions by analysing potential cost savings or revenue increases associated with various initiatives to ensure they deliver a positive return on investment.
• Track and report on the ROI by regularly assessing the financial benefits achieved compared to the resources invested within scope of control.
• Identify and assess financial risks through creating awareness of potential financial risks associated with project delays, technology implementation costs etc. and develop mitigation strategies.

Minimum requirements

• BCom degree in Procurement, Supply Chain, Business Administration, Finance or equivalent qualification.
• Membership to SAPICS (advantageous)
• 5–7 years of experience in a procurement or financial environment
• Minimum 5 years’ experience in the role of Procurement Manager
• Experience in setting up a Procurement Department (advantageous)
• Proven experience in designing and implementing procurement processes
• Track record of successfully negotiating complex, high-value projects
• Experience in a technical project purchasing department (3–5 years preferred)
• Ability to navigate ambiguous situations and manage diverse stakeholder interest
• Negotiation skills
• Strong analytical skills

Deadline:21st August,2025

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Introduction

• Tracker requires the services of a Supervisor in the Customer Experience ( Product Support) Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.

Job description

• Ensure that telephonic requests received within the Customer Experience Product Support are handled efficiently and that company requirements of AB rate & Service Levels are maintained.
• Ensure that electronic requests are handled efficiently, and service level agreements and standards are maintained.
• Taking ownership of escalated queries and ensuring query resolution through liaising with all necessary parties and providing timeous feedback to customers.
• Daily assistance with call retrieval requests if the need arise.
• Effectively managing of resources in own team to help other teams in Customer Experience when required.
• Ensure meeting of team targets / deadlines as per Key Performance Agreement and managing of non-adherence according to set guidelines.
• Maintaining records of attendance, management of leave and time keeping as well as managing of misconduct accordingly.
• Upkeep of administrative staff files including all policies and procedures.
• Collation and analysis of statistics on a daily / weekly and monthly basis.
• Collation and discussion of KPA’s and implementation of Performance evaluation and PDP’s where applicable.
• Daily spot checks to be done on agent performance through call listening and “on the job” coaching.
• Ensuring staff are continuously updated with current and new products, procedures and processes through meetings, training sessions and up to date SOP’s.
• Daily monitoring and follow up / coaching on individual QA scores, targets, telephone states when the desired outcomes are not achieved.
• Identify concerns or trends within department, investigate and propose possible solutions for problems.
• Continuous implementation of staff motivation through creative and innovative ideas.
• Be able to interact and build relationships with all Internal Departments and Management.
• Provide daily performance reports to the manager including any concerns noted and action taken.
• Assist with any other tasks or duties assigned by the Manager as the need arise to ensure exceptional and efficient service such as Data integrity campaigns, handling of any Customer Experience calls or electronic communication within Product Support. 

Minimum requirements

• Matric
• 2-4 years Supervisory experience in customer service (Inbound).
• Excellent understanding of telephony monitoring systems and interpretation of reports
• Advance knowledge on the following systems required:
• CDS, CRM, Skytrax
• Technical knowledge (Skytrax reports, Master, TEMS, TX, Helpdesk, Access forms)
• Aspect & Webrecall·
• A passion for customer service and a professional attitude at all times.
• Excellent product and systems knowledge.
• Advanced MS Office proficiency.
• Excellent interpersonal skill
• Work accurately with high level of attention to detail.
• Ability to work under pressure.

Deadline:20th August,2025