Current Openings at TransUnion

What We'll Bring:

A welcoming and energetic sales environment that encourages growth and development and the ability to showcase your expertise and increase your own income through the achievement of commission payouts for exceeding performance. We consistently explore new solutions to be implemented to assist our customers in mitigating risk and improving their business processes.
Flexibility of working from home, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

What You'll Bring:

• Experience in selling telephonically (Contact Centre/Telesales) with a proven track record of achieving and exceeding required sales targets on a daily, weekly and monthly basis.
• Ability to communicate and interact with prospective customers through the effective answering and handling of inbound calls that will result in you identifying customer needs and providing appropriate solutions through a solutions based approach that will result in a sale of a new product or the up-sell of additional products and services.
• Where appropriate and is required of the role experience in managing a set base of customers where in you are required to service specific needs as aswell as achieve and increase revenue for the allocated base of customers, in addition providing insights into your base performance and areas of improvement as well as the retention of customers.
• Experience in outbound calling to current or potential customers that will create a customer commitment which will result in the immediate payment and delivery of the product.
• The ability to acquire and transfer knowledge on internal processes, solutions, pricing and systems in order to successfully facilitate the purchase and usage of products, systems and solutions by prospective customers by creating an immediate, positive and credible impression on your company’s brand.
• Experience in identifying and escalating priority issues, redirecting problems to appropriate resources and offering alternative solutions where appropriate with the objective of obtaining or retaining customers’ business which will enhance the overall customer experience by managing the end to end customer

Impact You'll Make:

• Experience in telephonic sales (Inbound and Outbound)
• 9 to 12 months customer service and sales experience (essential)
• Excellent customer service skills, including strong listening skills
• Demonstrated aptitude in sales or marketing techniques with proven ability to cultivate customer relationships
• Ability to effectively resolve questions and problems by acting as a liaison with multiple parties
   

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What You'll Bring:

• Analyze and interpret data across multiple business units as well as various customer and consumer channels to identify impact on the consumer journey. 
• To identify opportunities for process improvement, automation, and cost savings to enhance customer and consumer experience.
• Support the launch, implementation, management and reporting of contact center and Operations Support through Bot, AI, and automated solutions.
• Work with Product Owner and other stakeholders to capture business impacting requirements and translate them into technical approaches and designs that can be implemented.
• Create and maintain documentation of processes and work streams.
• Validate data integrity.
• Make recommendation for process improvement and define project scope for successful implementation or problem resolution.
• Assist in and or collaborate with all GCCA support teams as and when required.

Impact You'll Make:

• A relevant bachelor’s degree e.g.: Business Analytics, Statistics, Information Systems, Economics
• At least two years’ work experience in a similar role
• Familiarity with process automation and process documentation
• Strong technology and business acumen
• Strong analytical and synthesis skills
• Strong intellectual curiosity with a desire to understand the root cause of a challenge/problem/opportunity.
• Experience in a deadline-driven, fast-paced environment is a must have.
• Previous Customer Contact Center and Operations Support experience is preferred.
• Ability to work independently as well as in a team and with minimal guidance.
• Must have exceptional verbal and written communication skills.
• Ability to build strong relationships with relevant stakeholders.
• Knowledge and familiarity of technology systems such as Excel, Power BI, Tableau, Amazon Connect, Salesforce, SQL  

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What You'll Bring:

How You’ll Contribute:

• In this critical role, you’ll be responsible for working with different business units to develop the engineering design that supports the business and operational requirements for standard systems or enhancements to existing systems.
• You will provide technical support and guidance to the IT Service Desk in relation to the End User experience. The role also requires a high level of technical analytical skills in the areas of software and hardware as well as proactive activities.
• The purpose of the role is to assist in the operational support, reactive installation and maintenance of Transunion office systems and associated hardware technologies.
• To build your own technical and professional skills, you will proactively seek out on-the-job training from seniors’ and other resources within the greater company.
• As a Desktop Engineer, you’ll need to manage multiple projects simultaneously, with occasionally conflicting priorities. Key responsibilities span 2 areas:

Support

• Day to day End user Support through Service Requests and Incident Management
• End user software installations and upgrade
• End user hardware installations, upgrades, and maintenance. (PC's, Laptops, MacBook, Monitors, docking stations etc.)
• Proactive maintenance of the End user estate, security compliance and patching
• Update process documentation on an on-going basis
• Partnering and facilitating support vendors
• Working closely to deliver service with Infrastructure, Application teams.
• Working with InfoSec teams, ensure that DR and BCP requirements and documentation is kept up to date and fit for purpose.
• Carry out Microsoft & Third-party application patching.
• Provide guidance and advice to other Technical Support staff involved in supporting systems EUC systems.
• Provide cost effective technology solutions and continually review to identify savings.
• To provide a robust, stable End user experience, reducing the support overhead
• To ensure Laptop security and patch levels are maintained and monitored. (SCCM)
• Secure / Monitor all Laptops/Desktops to prevent illegal or unapproved installation of software.
• Install, test, and advise on all Laptop hardware, software, and applications.
• Adhere to software licensing standards.

Analysis

• Learns how to identify opportunity and may be able to offer recommendations and solutions for improving efficiency and service.
• Researches and evaluates technology solutions that improve and enhance efficiencies for the corporate environment and recommends solutions to manager.
• The role requires a high level of technical expertise in the application layer and systems administration,
• responsibilities of the SCCM environment, Anti-Virus, Windows patching, and Mobile Device Management.
• The role is also required to make recommendations in the way we manage our processes more effectively:

including:

• Windows 10/11 experience
• Mobile – iOS
• ITIL best practice
• Troubleshooting and triage
• Vendor Management
• SCCM knowledge
• Solid End User Hardware experience
• A good understanding of software, Office, Viso, Adobe, SQL Etc.,
• Active Directory
• Security and Compliance

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What you’ll bring: Job Description 

• Bachelor degree or equivalent relevant work experience, preferably in the Financial Services industry
• Excellent communication and interpersonal skills
• Internal and external customer facing experience
• Ability to translate technical and functional requirements and collaborate with technical counterparts
• Can explain technical concepts in layman's terms to a non-technical audience 
• Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
• High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
• Familiarity working with data

Impact You'll Make:

We’d love to see:

• Experience in the credit reporting, financial services or direct marketing industry is preferred.
• Excellent interpersonal and communication skills 
• ETL Knowledge

Impact you’ll make:  Additional Job Description 

• Contribute to the full system lifecycle including client and sales engagement, requirements gathering, review the fulfillment of the solution, & coordinate resources for fulfillment
• The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation. 
• Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results. 
• Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery

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What You'll Bring:

• Technical Analyst for SOC monitoring and response efforts leveraging threat intelligence, forensics and automation capabilities
• Design and build custom tools for investigations and research capabilities
• Assist in the design, evaluation, and implementation of new security technologies

Additional Job Description 

• Overall 3 to 5 years of experience in SOC monitoring (identifying, investigating and responding to complex attacks)
• Incident Response experience a plus
• Strong host forensics analysis skills (EDR, Static & Dynamic analysis)
• Experience with investigative technologies such as SIEM, packet capture analysis and Memory analysis tools
• Strong written and verbal communication skills to engage with other Cyber teams and company employees on Cyber investigations and escalations
• Strong understanding of threat landscape in terms of the tools, tactics, and techniques of Threats employing both commodity and custom Malware
• Understanding of networking and security fundamentals of Windows, Unix/Linux, and Macintosh
• Reverse engineering skills a plus

Impact You'll Make:

• It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.
• A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.