Current Opportunities at Absa Group Limited (Absa)

Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

Customer Service:

• Respond efficiently, accurately and courteously to all customer service matters, complaints, requests

Support the development and maintenance of processes in Customer Services Centre:

• Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes

Monitor and control risk associated with the Customer:

• Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements

Stakeholder Management:

• Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively

Self-development:

• Owning and being proactive about own training and development

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To plan, manage and monitor the implementation of operations related activities and processes in order to deliver on approved operational plans in an effective and efficient manner. Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details

Job Description

People Management:

• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development

Stakeholder Management:

• Actively engage internal and external stakeholders to ensure customer satisfaction.
• Experienced Microsoft Powerpoint user.
• Effective reporting and presentation of Management Information

Business Performance:

• Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outcomes

Workforce Management Planner:

• IEX experience, shift scheduling and forward view planning for Service Operations Estate

Compliance and Risk Management:

• Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Administration:

• Effectively fulfil all required administrative duties, including tracking and reporting 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To prepare specialist operations information for all stakeholders of the business for informed decision making and to support the business.

Job Description

Administrative and operations support:

• Provide payment-related administrative and operations support and advice against standard operating procedures.

Ad Hoc duties:

• Provide support to customers and team as required to ensure team performance on an ongoing basis

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Administration:

• Effectively fulfil all required administrative duties, including tracking and reporting

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.

Job Description

Business Planning, Business Performance Monitoring & Revenue Generation:

• Business Planning, Business Performance Monitoring & Revenue Generation

Leading the commercial, sales and service agenda for the branch:

• Leading the commercial, sales and service agenda for the branch (as part of a broader area); & Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements)

Customer Experience and Service:

Proactively manage and build relationships to enhance the Absa Brand in the area as well as | Managing cost & efficiencies:

• Apply effective & balanced cost management practices that ensures sales & service standards are within benchmark & aligned to best practice 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)