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  • Posted: Oct 28, 2024
    Deadline: Not specified
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are specialists in prepaid products and the electronic distribution of virtual merchandise. We combine technical innovation with entrepreneurial flair to bring products and services associated with the developed world directly to the doorsteps of people who may be geographically and economically isolated from the mainstream. By so doing, we create jobs...
    Read more about this company

     

    Support Analyst API (Production Systems) (Sandton)

    Description
    JOB PURPOSE

    • The Support Analyst (Production System) is responsible for ensuring the stability, reliability, and availability of production systems and applications. This role involves monitoring system performance, resolving incidents, implementing enhancements, and collaborating with cross-functional teams to support business operations.

    RESPONSIBILITIES

    • Production System Monitoring and Incident Management
    • Monitor production systems, servers, and applications to ensure optimal performance and availability
    • Respond to and resolve production incidents, service interruptions, and performance issues in a timely manner
    • Conduct root cause analysis and implement corrective actions to prevent recurring incidents
    • System Maintenance and Configuration Management
    • Perform routine maintenance tasks, such as applying patches, updates, and configuration changes to production environments
    • Coordinate and execute changes following change management processes and procedures
    • Ensure configuration consistency and adherence to best practices across production systems
    • Incident Response and Problem Resolution
    • Serve as a primary point of contact for production-related incidents and service requests
    • Collaborate with development, infrastructure, and support teams to troubleshoot and resolve complex technical issues
    • Escalate critical incidents and engage necessary resources to expedite resolution
    • Continuous Improvement and Performance Optimization
    • Identify opportunities to optimize system performance, reliability, and scalability
    • Implement proactive measures to enhance system monitoring, alerting, and capacity planning
    • Recommend and implement process improvements to streamline production support activities
    • Security and Compliance
    • Ensure production systems comply with security policies, standards, and regulatory requirements
    • Implement security controls, access management, and vulnerability remediation measures
    • Participate in security audits, assessments, and remediation efforts as needed
    • Documentation and Knowledge Management
    • Maintain comprehensive documentation of production systems, configurations, and troubleshooting procedures
    • Update knowledge base articles, runbooks, and incident response documentation
    • Contribute to training materials and share knowledge with team members to improve collective expertise
    • Self-Management & Leadership
    • Set an example through personal quality and productivity standards and ways of working with others
    • Demonstrate consistent application of internal procedures. Plan and priorities, demonstrating abilities to manage competing demands
    • Demonstrate abilities to anticipate and manage change. Demonstrate flexibility. in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs. Drive customer centricity
    • Proven leadership, organizational, and communication skills with the ability to influence and collaborate across functions
    • Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate across functions
    • Work Collaboratively
    • Provide technical guidance and mentorship to junior database analysts and team members
    • Build a culture of integrity, respect and understanding across the organisation
    • Recognise outcomes which resulted from effective collaboration between teams
    • Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
    • Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
    • Demonstrate ability to work in teams
    • Demonstrate ability to communicate at all levels

    Requirements
    BEHAVIOURAL COMPETENCIES

    • Customer Focus
    • Instills Trust
    • Cultivates Innovation
    • Collaborates
    • Situational Adaptability
    • Business Insight
    • Manages Complexity
    • Plans and Aligns
    • Balances Stakeholders
    • Ensures Accountability
    • Collaborates
    • Cultivates Innovation
    • Customer Focus
    • Instills Trust
    • Situational Adaptability
    • Tech Savvy 

    EDUCATION

    • Matric
    • Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree or relevant certifications (e.g., ITIL Expert, PMP) preferred

    EXPERIENCE

    • 3-5 years of experience in system administration, production support, or IT operations roles
    • Proficiency in troubleshooting complex technical issues and system performance tuning
    • Strong understanding of ITIL (Information Technology Infrastructure Library) framework and incident management processes
    • Experience with production environments, server administration, and application deployment
    • Excellent communication and interpersonal skills with the ability to collaborate effectively with stakeholders

    go to method of application »

    Support Analyst API Channel Integrations (Sandton)

    Description
    JOB PURPOSE

    • The API Channel Integration Support Analyst is responsible for providing technical support and troubleshooting assistance for API integrations that facilitate data exchange and communication across various channels and platforms within the organization. This role focuses on resolving API-related issues, ensuring system stability, and optimizing integration performance.

    RESPONSIBILITIES

    • API Incident Management and Resolution
    • Monitor and respond to API-related incidents, service requests, and alerts in a timely manner
    • Investigate and troubleshoot API issues, identify root causes, and implement effective solutions to restore service availability
    • Escalate complex or unresolved issues to senior support staff or development teams for further investigation
    • Customer Channel Integration Support
    • Collaborate with business stakeholders to understand integration requirements and provide technical support for API-driven customer-facing channels
    • Assist in the configuration, testing, and deployment of API integrations to support business processes and enhance user experiences
    • Validate API functionality and data integrity across different platforms and environments
    • Documentation and Knowledge Management
    • Maintain accurate records of API configurations, incident logs, troubleshooting steps, and resolution outcomes
    • Create and update knowledge base articles, FAQs, and support documentation for common API issues and resolutions
    • Share knowledge and best practices with team members to improve support efficiency and effectiveness
    • Vendor and Partner Collaboration 
    • Liaise with external vendors, service providers, and integration partners to troubleshoot and resolve API-related issues
    • Coordinate with third-party providers to implement API changes, updates, and patches as needed
    • Foster positive relationships with API providers and technology partners to facilitate effective support and collaboration
    • Continuous Improvement and Quality Assurance
    • Participate in ongoing initiatives to optimize API performance, reliability, and scalability
    • Conduct testing and validation of API integrations to ensure adherence to quality standards and specifications
    • Identify opportunities for process improvements and automation to enhance support operations
    • Self-Management & Leadership
    • Set an example through personal quality and productivity standards and ways of working with others
    • Demonstrate consistent application of internal procedures. Plan and priorities, demonstrating abilities to manage competing demands
    • Demonstrate abilities to anticipate and manage change. Demonstrate flexibility. in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs. Drive customer centricity
    • Proven leadership, organizational, and communication skills with the ability to influence and collaborate across functions
    • Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate across functions
    • Work Collaboratively
    • Provide technical guidance and mentorship to junior database analysts and team members
    • Build a culture of integrity, respect and understanding across the organisation
    • Recognise outcomes which resulted from effective collaboration between teams
    • Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
    • Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
    • Demonstrate ability to work in teams
    • Demonstrate ability to communicate at all levels

    Requirements
    BEHAVIOURAL COMPETENCIES

    • Customer Focus
    • Instills Trust
    • Cultivates Innovation
    • Collaborates
    • Situational Adaptability
    • Business Insight
    • Manages Complexity
    • Plans and Aligns
    • Balances Stakeholders
    • Ensures Accountability
    • Collaborates
    • Cultivates Innovation
    • Customer Focus
    • Instills Trust
    • Situational Adaptability
    • Tech Savvy

    EDUCATION

    • Matric
    • Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree or relevant certifications (e.g., ITIL Expert, PMP) preferred

    EXPERIENCE

    • 1-3 years of experience in IT support, technical troubleshooting, or software development with exposure to API technologies
    • Proficiency in API concepts, protocols, and tools (e.g., RESTful APIs, Postman, Swagger)
    • Strong problem-solving skills and ability to diagnose and resolve technical issues in a fast-paced environment
    • Effective communication and collaboration skills with the ability to interact with stakeholders and technical teams
    • Familiarity with API management platforms (e.g., Apigee, MuleSoft, AWS API Gateway)
    • Experience with scripting languages (e.g., Python, JavaScript) for automation and troubleshooting tasks
    • Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their integration capabilities
    • Basic understanding of web development technologies (e.g., HTML, CSS, JavaScript) and backend systems
    • Ability to adapt quickly to new technologies and learn on the job in a dynamic IT environment
       

    go to method of application »

    Support Analyst x3 (Sandton)

    Description
    JOB PURPOSE

    • The Technology Specialist who will play a pivotal role in bridging the gap between business needs and technical solutions. This role focuses having strong ETL skills, proficiency in MSSQL and MySQL, and a deep understanding of technical processes and starter packs in South Africa. This role requires a proactive approach to problem-solving and exceptional customer service skills

    RESPONSIBILITIES

    • Client Engagement
    • Meet regularly with business stakeholders to understand their technical and business challenges
    • Act as a liaison between technical teams and business units to ensure alignment and effective communication.
    • Root Cause Analysis
    • Conduct root cause analysis on trending issues to identify underlying problems
    • Develop and implement solutions to prevent recurrence of issues
    • Customer Centricity
    • Maintain a customer-centric approach in all interactions and solutions
    • Ensure that client needs are met with high-quality and timely responses
    • Technical Expertise
    • Possess a deep understanding of technical processes and how they relate to business operations
    • Stay updated with the latest technological advancements and best practices
    • Starter Packs Knowledge
    • Have a deep understanding of starter packs in South Africa and their operational mechanisms
    • Apply this knowledge to support business and technical strategies.
    • Process Review and Documentation
    • Review and document existing processes to identify areas for improvement
    • Develop comprehensive documentation for new and existing processes
    • ETL Functions
    • Perform Extract, Transform, Load (ETL) functions to integrate and manage data from various sources
    • Ensure data integrity and accuracy during the ETL process
    • Work Collaboratively
    • Provide technical guidance and mentorship to junior database analysts and team members
    • Build a culture of integrity, respect and understanding across the organisation
    • Recognise outcomes which resulted from effective collaboration between teams
    • Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
    • Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
    • Demonstrate ability to work in teams
    • Demonstrate ability to communicate at all levels

    Requirements
    BEHAVIOURAL COMPETENCIES

    • Customer Focus
    • Instills Trust
    • Cultivates Innovation
    • Collaborates
    • Situational Adaptability
    • Business Insight
    • Manages Complexity
    • Plans and Aligns
    • Balances Stakeholders
    • Ensures Accountability
    • Collaborates
    • Cultivates Innovation
    • Customer Focus
    • Instills Trust
    • Situational Adaptability
    • Tech Savvy 

    EDUCATION

    • Matric
    • Bachelor’s degree in Computer Science, Information Technology, or a related field (Advantageous)

    EXPERIENCE

    • Proven experience in a similar role, preferably in a technology-driven environment
    • Strong proficiency in MSSQL and MySQL
    • Experience with ETL tools and processes
    • Excellent problem-solving and analytical skills
    • Exceptional communication and interpersonal skills
    • In-depth knowledge of starter packs in South Africa
    • Strong organizational skills with the ability to manage multiple priorities
    • Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their integration capabilities
    • Basic understanding of web development technologies (e.g., HTML, CSS, JavaScript, Glassfish) and backend systems
    • Ability to adapt quickly to new technologies and learn on the job in a dynamic IT environment

    go to method of application »

    Junior Marketing & Event Coordinator (Sandton)

    Description
    JOB PURPOSE

    • The Junior Marketing and Event Coordinator will be responsible for supporting the communications, marketing and events team in organising and executing internal events alongside the Events Manager, managing social media platforms, content development and curation, creative and professional writing, managing internal platforms, and providing ad hoc administrative support

    RESPONSIBILITIES

    • Internal Events
    • Assist in the planning, coordination, and execution of internal events such as team meetings, workshops, and corporate functions
    • Coordinate with external vendors and suppliers to ensure timely delivery of event materials and services
    • Social Media
    • Manage social media platforms including Facebook, LinkedIn, Instagram, and YouTube, by creating engaging content, scheduling posts, and monitoring interaction
    • Create a Social Media Calendar
    • Internal Communications
    • Collaborate with the communication and marketing managers to develop content calendars and strategies to enhance brand presence and engagement on social media
    • Assist in the creation and distribution of internal communications materials such as newsletter, posters, emails, announcements, and presentations
    • Administrative Tasks
    • Provide administrative support as needed, including but not limited to data entry, filing, and coordinating meetings
    • Monitor and track event and social media analytics to measure the effectiveness of campaigns and initiatives
    • Stay updated on industry trends and best practices in communications, events, and social media marketing
    • Collaboration
    • Work closely with cross-functional teams, including sales, design, and content, to ensure cohesive and effective marketing efforts
    • Foster good relationships with external partners, vendors, and agencies
    • Requirements

    BEHAVIOURAL COMPETENCIES

    • Ensures Accountability
    • Plans and Aligns
    • Collaborates
    • Communicates Effectively
    • Interpersonal Savvy
    • Drives Results
    • Customer Focus
    • Tech Savvy

    SKILLS

    • Action Planning
    • Data Collection and Analysis
    • Computer Skills
    • Planning and Organizing
    • Verbal Communication
    • Adaptive Mindset
    • Writing Skills

    EDUCATION

    • Matric
    • Bachelor’s degree/National Diploma in Communications, Marketing, Public Relations, or related field

    EXPERIENCE

    • Previous experience in event planning, social media management, or communications is a plus
    • Strong organisational skills and attention to detail
    • Photography Skills and added advantage
    • Excellent written and verbal communication skills
    • Proficiency in Microsoft Office Suite and social media management tools
    • Ability to multitask and prioritize tasks in a fast-paced environment
    • Creative thinking and problem-solving skills
       

    Method of Application

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