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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Job Purpose
- This role is part of the Internal Audit team that provides assurance for the Bank in terms of the “three lines of defence model.” This requires working closely with other assurance providers to develop and implement a combined assurance framework that supports the delivery of an integrated and efficient audit service to the business.
- Discovery Bank has recently launched to the public and has an extensive innovation programme in place to ensure that the world’s first behavioural Bank continues to deliver innovative solutions to our customers.
- As Innovation is a core value at Discovery, the Internal Audit team is innovating how audits are planned, executed and reported.
- The Data Scientist role will work together with the Bank’s digital teams and other data scientists across the Bank to build digital audit tools that will provide continuous assurance on the various data streams. The objective of this role is to automate core assurance by using advanced analytics and real time reporting mechanisms. Ultimately, the data scientist in the Internal Audit team will also develop machine learning algorithms to achieve audit objectives in real-time. As Artificial Intelligence develops, this will provide an opportunity to embed AI solutions in the Digital Audit team.
- This role will be at a manager level in the Internal Audit team and expected to participate in designing and implementing a strategy for the Internal Audit function to build a Digital Audit capability in line with the Digital Banking business model.
Areas of responsibility may include but not limited to:
- Assist in designing the Digital Audit strategy and actively drive the implementation of this strategy.
- Work with data scientists across the Bank to develop continuous assurance tools that provide real-time reporting to Executive Management and the Board.
- Develop the Audit Universe, Annual Internal Audit plan and the three-year rolling plan aligned to risk based auditing principles
- Develop and maintain internal audit methodology and procedures
- Lead and conduct audits in line with IIA standards
- Facilitate knowledge and information sharing between staff members and other departments
- Develop, implement and operationalise monthly issue tracking process
- Prepare Risk Committee packs
- Attend Risk Committee meetings as required
- Prepare Audit and Compliance Committee submissions
- On request, attend Audit Committee meetings
- Maintain quality standards across all audits
- Effective and efficient management of daily operational activities
- Daily management of assigned staff (where relevant)
Personal Attributes and Skills
- Be a team player
- Strong technology background with experience in Digital technologies and solutions
- Be Proficient in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
- Strong business acumen and strategic thinking ability
- Strong stakeholder management
- Strong written and verbal communication skills
- Strong problem solving and decision making
- Ability to manage change and innovation
- Strong influencing and negotiating skills
- Ability to manage conflict
- Ability to navigate complexity and ambiguity
- Highly developed investigative skills
Education and Experience
- Bachelor's degree in a Data Science field
- Minimum 3 Years’ audit related experience (across Retail Banking IT and Retail Banking Business operations)
- Industry experience required: Financial services (retail banking) essential – at least three years
- 2 Years’ management experience leading a team of 2 or more people
- CISA advantageous
- CIA advantageous
- Advanced proficiency in Excel
- Data mining / data analytic skills
Competencies:
- Innovative thinker: ability to bring new thinking to planning and conducting audits especially the use of emerging technologies in the audit discipline
- Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations
- Audit Management Skills: planning, prioritising audits, resources and controlling audits, take preventive and evasive action to meet deadlines.
- Communication Skills: able to communicate clearly both verbally and in writing.
- Relationships: building relationships with auditees, audit committees and external auditors.
- Conceptual Thinking Ability: ability to integrate the components of a task or contract to obtain a holistic view.
- Reporting Skills: ability to consolidate information and extract the necessary relevant information.
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Key Purpose
- Maintaining our clients Data and Reporting needs on a Weekly/Monthly basis.
Areas of responsibility may include but not limited to
- Responsible for maintaining monthly production of Data and Reporting needs.
- Interact directly with clients, gathering information and implementing any change requests to their current reports.
- Working with assigned dashboards and checklists, reviewing to ensure all requirements have been captured (Quality Assurance).
- Collect data, analyse trends, summarise, draw conclusions, and make recommendations.
- Build tables, graphs, and presentations using approved tools.
- Perform ad-hoc support to our clients and internal Teams.
- Create / maintain all Production Documentation.
Technical core skills
- Excellent conceptual and technical ability
- Excellent communications, both written and verbal
- Comfortable presenting to external parties
- Accuracy (Advanced)
- Analytical (Advanced)
- Stakeholder management (Intermediate)
- Strong team player.
- Ability to work in a collaborative/problem solving environment.
- Ability to multitask.
Education and Experience
- Completed a post-secondary diploma/degree in the field/s of Coding, Business Analysis, Mathematics, Statistics.
- 1-2 years of hands-on experience in data analysis, with a proven ability to leverage data to drive business insights.
- Must have a strong understanding and interest in the following.
- Data management principles and analytical techniques.
- Skills in Microsoft Excel
- Macros: Automation of repetitive tasks to enhance efficiency.
- VLOOKUPs: Streamlining data retrieval for analysis.
- Pivot Tables: Creating dynamic reports and summarizing large datasets
- Ability to effectively communicate data findings using tools such as PowerPoint and Excel
- Experience with the following would be considered an asset for this role.
- Development tools such as Python, VBA and SQL
- Hands on experience with Microsoft Power BI
- Experience with any Dashboard tools
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Job Purpose
Key Outputs may include but are not limited to:
- Passion for service excellence and people
- Adhere to the frontline grooming and service requirements of Discovery as stipulated in the employee SOP
- Assist and direct walk-in guests to relevant areas at 1 Discovery Place
- Contact hosts for guests needing to go to access controlled areas
- Sign guests in who will be passing through access control
- Provider support and direction for meeting room queries
- Log calls for all relevant issues at reception (cleaning, maintenance IT etc.)
- Ensure professional and friendly relations with peers
- Share all relevant information for the frontline with peers nationally
- Ensure punctuality with regards to shifts
- Assist with ad hoc business requirements as and when necessary
Person Details
Work Experience
Required
- 2 years face-to-face client services
- Preferred (would be advantageous)
- 3 years face-to-face client services
Education / Qualifications / Accreditations with Professional Body
Required
- Matric
- Preferred (would be advantageous)
- Customer Service Certification
Technical Skills or Knowledge
Proficiency Level
Required
- Microsoft Office (Word, Outlook, Excel, Powerpoint)
- Intermediate
- Preferred (would be advantageous)
- Microsoft Office (Word, Outlook, Excel, Powerpoint)
Advanced
- Personal Attributes or Competency Profile
The Discovery Person
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
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Key Purpose
Analytics role
Valuations role
- Help shape and manage the data assets and analytics function in the Corporate and Employee Benefits valuations team. The team currently obtains data from various sources and platforms and work is required to streamline and maintain this and to develop analytics tools to provide management insights and to supplement reporting processes and dashboards. Data is used across the team for both reporting responsibilities and analytics. This role will manage data for both these work streams. The role will also be responsible for driving analytics projects to help guide our understanding of the business and the changing environment and to assist with key management decision making. Coding experience and keeping up with coding and analytics practices will be key to building the analytics function in this team. Key skills required for this role include analytics and coding experience and a passion for working with data and developing new insights. The immediate responsibilities will be to build and develop the data and analytics function from the ground up and this will evolve into managing this part of the team.
- There is a role open in the Discovery Corporate and Employee Benefits actuarial valuations and reporting team. The team is responsible for monthly actuarial reporting, quarterly regulatory reporting, and bi-annual actuarial valuations. The key purpose of this role is to assist with data preparation and experience calculations for reporting. The main reporting items that will be worked on include claims provisions and experience, premium movements, and analysis of business volumes. Day-to-day work may require collaboration with teams across the business with the aim of making processes more efficient and improving the product offering.
- A successful candidate is expected to be hard-working, inquisitive, strive for efficiencies, and is looking to create an impact in the business and help improve our processes and output so as to aid the business in its goals.
Areas of responsibility may include but not limited to
- Analytics role
- Valuations role
- Shaping and structuring the data assets of the Corporate and Employee Benefits actuarial valuations team.
- Managing all data extracts and reports and validation of this data.
- Developing actuarial analytics tools for regular high-level stats to supplement monthly reporting.
- Developing analytics tools to maximise use of our data and work on key projects to aid management decision making.
- Assist in building up a sustainable platform for the data and analytics role with intention to manage this function.
- Data clean-ups and preparation for reporting and experience analyses
- Calculation of key actuarial metrics for the various reporting items the team is responsible for
- Assisting the manager of the reporting team with reporting responsibilities
- Experience analyses
- Enhancing existing processes
- Maintaining and updating data controls and systems
- Working with other teams across the business to improve data and client experience metrics
Education and Experience
- Analytics role
- Valuations role
- Essential:
- Matric with mathematics
- Bachelor’s / Honours degree in Actuarial Science or Mathematical Statistics from an accredited institution
- At least 2 – 4 years’ work experience in an actuarial or data analytics role
- Strong actuarial exam progress
- SQL or other coding experience
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Key purpose of the role
- To take a leadership role, with responsibility for risk management and relationship activities for defined medical disciplines..
The role of the HPU Senior Manager:
As regards the identified HP Groups / Societies, to:
- Build a deep understanding of both the clinical and practice issues affecting medical professionals.
- Monitor, with the support of the SRM team, key metrics reflecting HP cost and care utilisation experience.
- Proactively identify and develop creative proposals to address identified HP cost, administrative and relationship challenges impacting the profession across all medical schemes under the administration of DH.
- Work within a shared value approach, to ensure successful development and implementation of approved projects.
- Develop and maintain strong relationships between DH and identified HP groups and relevant opinion leaders.
- Work closely with Discovery Health service, operational and system teams to ensure the highest levels of responsiveness and service excellence to the HP community.
- Represent the Discovery Health position on key issues at relevant Group/ Society forums.
Education, Skills, Knowledge and Experience
- Medical Doctor or other Qualified Medical Professional
- Ability to work with analytical teams in the development of HP initiatives.
- Relevant training and business experience
- Significant experience in the healthcare industry and understanding of the key business and clinical issues.
- Excellent interpersonal and problem resolution skills
- Presentation skills
- Innovative / Ideas driven
Competencies / Skills
- IT skills Excel, Word, Power point essential
- Strong interpersonal skills
- Initiative/project management
- Problem solving
- Communication
- Implementation experience
- Innovation, enthusiasm and drive
- Key purpose of the role
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Key Purpose
- As an Agile Test Analyst, you will be a key part of a Scrum team, and will have a huge impact on the quality of Discovery’s growing range of digital touchpoints and services that allow the Virtual Agent(Chatbot) to deliver all outbound and in-bound communications in the best possible way.
- The Digital Channels team works on dynamic new projects and product enhancements within the web and mobile platforms in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, Digital Channels helps the business to address changes through technologies.
Areas of responsibility may include but not limited to
- Working as a collaborative member of the Scrum team
- Writing and executing test cases against stories, creating and maintaining automated tests in-line with agreed testing standards and practices
- Documenting defects and making these visible to the teams and the Product Owner
- Providing feedback on user stories from a quality point of view and promoting bug prevention strategies, testability, accessibility and other QA concepts
- Collaborating with other testers, BAs, developers, designers and other experts across the business to deliver business and customer value
- Being proactively involved in the end-to-end lifecycle of digital features including code reviews, user stories grooming, requirements understanding
- Actively participating in all relevant Agile ceremonies and cadences
Personal Attributes and Skills
- Stress Management
- Good analytical skills
- A challenging and enquiring mind
- Attention to detail and tenacity
Technical Skills
- Strong experience with: Cucumber, API Testing, Selenium WebDriver, Continuous Integration & Performance testing.
- Excellent working knowledge of test methodologies, writing test plans, creating test cases and debugging
- Extensive technical understanding across the digital domain
- A thorough understanding of testing/QA best practices
- Experience working in large, complex organisations
- Demonstrated experience in successfully contributing to development teams in an Agile/Scrum environment
- Understanding of common software failures and faults
- Knowledge of the domain (highly desirable)
- Knowledge of the system or application-under-test (highly desirable)
- Experience in a variety of testing efforts (desirable)
Education and Experience
Minimum
- Diploma/Degree in Computer Science/Information Technology
- At least 3 years’ + experience in manual testing
- 1- 2 years automation experience
- ISTQB certified with strong knowledge on QA process
- Experience in Agile way of software development
- Experience in BDD way of writing test cases
- Knowledge on various automation frameworks
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Key purpose
- To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key Outputs
The successful candidate will be expected, but not limited to perform the following key outputs:
- Leading and managing a team of Telesales short-term agents
- Inspire, coaching, and develop team to reached aspirations and targets within the business.
- Performance operations duties such as dealing with elevated queries/problems, assessment agents call, distribution of team stats.
- Conducting candidate interviews
- Experience with the Performance Management process.
- Managing stakeholder relationships within the business,
- Ensuring continual communication between management and staff.
- Adhere to and enforce internal policies.
- Responsible for business reporting.
- Monitor and attend to compliance supervisions for staff.
- Responsible for keeping administration on track.
Personal attributes and skills
- Excellent verbal and numeric communication skills
- Sales Orientated
- Quality driven
- Critical thinking and problem-solving ability
- People-focused
- Quality driven
- Attention to detail.
- Strong Interpersonal Skills
- Strong Leadership skills
- Problem solving skills.
- Decision making skills.
- Stress tolerance.
- Excellent time management skills
- Organizational awareness
- Ability to work within a team and drive team culture.
Qualification & Experience
Essential Requirements:
- Grade 12 Qualification
- 4 years outbound/ Inbound experience
- 2 years Team Leader/leadership experience within the financial services industry
- Proficiency with MS Office, specifically Excel
- Regulatory Exam and NQF 5 FAIS credits
- Proficient in English (writing, reading, speaking)
Advantageous Requirements
- BCOMM or related degree
- Bilingual (writing, reading, speaking)
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Key Purpose
- Our Software Engineers play a critical role in Vitality’s successful business model by building and maintaining software solutions, in line with quality and time parameters, to enable operation as a fully integrated composite business, offering brilliant products with seamless, intuitive customer journeys.
- Software Engineers work independently to support the development, delivery and maintenance of Vitality software products. They may be asked to provide support to and coach Associate Software Engineers.
Areas of responsibility may include but not limited to:
- Implement the software development life cycle: build, maintain, test, deliver, release and document user-friendly and customer centric software solutions, as required.
- writes clean, secure and well tested software, including method commentary which is evident in peer reviews and automation tools;
- completes all documentation in line with their work e.g., application support manual; IT support processes; test and release notes; ICD (interface control document) notes;
- aligns the documentation required with the purpose of the role;
- takes ownership to investigate and fix faults following agreed procedures and provides route cause analysis and recommendations;
- carries out releases, troubleshoots and provides support as required;
- is familiar with monitoring tools and how to interpret the detail and monitors and supports non-production platforms;
- carries out agreed infrastructure maintenance tasks;
- fully comprehends appropriate architectural pattern designs that address the scope of the business problems and coaches these to others;
- contributes to enterprise architectural decision making by way of being a subject matter expert in the scope of a core application technology or technical specialism;
- translates design into code;
- documents all work using required standards, methods and tools;
- works with well-understood technology and identifies appropriate patterns;
- actively participates in peer reviews, providing insightful observations and guidance, addressing coding problems in a clear and respectful manner;
- has an appreciation of information security, designing solutions and services with security controls embedded, specifically engineered as mitigation against security threats as core part of the solutions and services;
- consistently demonstrates software engineering to all development standards and governing procedures.
- Deliver to standards: Understand, adhere to and apply Vitality’s defined technical and process standards to ensure the effective management of risks and the protection of Vitality’s data.
- Uses the Vitality standards approach independently and competently in all work.
- Provides guidance to associate software engineers in the adherence to these standards.
- Uses automation and peer review to assess the knowledge and application of the standards.
- Undertakes required updates to documents in line with the agreed process and definition of “done” and “ready”.
- Provide integrated solutions:: ensure solutions are user-focused, strategically aligned and effectively integrated across multiple teams and platforms to ensure the business needs are met.
- Build and test software in line with the design specifications to ensure required integration and enable the integration testing of components for other teams prior to implementation.
- Understand the benefits of the product and the beneficiaries of the product along with the stakeholders involved as well as the vision and direction the product/service is taking and positively contribute towards that.
- Prioritize and define approaches to understand the user story, guiding others in doing so and offering recommendations on the best tools and methods to be used.
- Support specific activities to improve development processes.
- Engage stakeholders. Collaborate, work with and develop an understanding of the needs and requirements of both internal and external stakeholders in order to achieve the desired outcomes.
- Engage internal stakeholders independently, working across a number of teams, and acting as a resource for colleagues with less experience.
- Facilitate meetings and consult stakeholders to understand their needs and requirements and propose and specify solutions.
- Build and transfer skills and knowledge. Take responsibility for developing personal skills and expertise aligned to role.
- Fully competent and working independently within the framework of Vitality’s modern technology platform (e.g., Micro Services tools such as Kubernetes / Springboot) and assigned coding language/s.
- Assist more junior Software Engineers to develop their skills and knowledge. Share ideas, provide coaching, support and feedback.
- Collaborate within and across teams Work effectively together with others across varying areas of expertise to achieve the required results.
Personal Attributes and Skills
Behavioral competencies
- Drives Results
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
- Leadership Skills
- Strategic Agility
- Manages complexity
- Balances Stakeholders
Technical Skills
Required:
- Java Script
- Full Stack Development
Education and Experience
Education
- Matric
- A Bachelor’s Degree or Diploma in Computer Sciences/ Information Systems or equivalent IT tertiary qualification or Formal Java Qualification
Knowledge
- Knowledge of commonly used design patterns
- Excellent understanding of Object Orientated principals and Java language fundamentals
- Working knowledge of Software development within SDLC, Unit Testing, Data modelling and design of database structures
- Agile Methodology
Experience
- A minimum of 4 or more years Java development experience.
- Java EE knowledge and experience
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Key Purpose of the role
- The position is responsible for managing a smaller team, responsible to load and process all Umbrella new business applications, scheme installations, invest contributions and set up participating employer renewals, within the Retirement Funds business unit. This is a core administration team leader function and the incumbent would be required to holistically manage, control and understand a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 Liquidation, deregistration processes. The incumbent must ensure that the processes and procedures are implemented, maintained and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.
Areas of responsibility may include but not limited to
- Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
- Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
- Ensure that new client installations, installations changes and scheme renewals are accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
- Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
- Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
- Ensure productivity levels are optimised.
- Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Develop and maintain excellent business relations with internal and external brokers.
- Managing projects.
- The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Communication Skills: able to communicate clearly both verbally and in writing.
- Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
- Ability to communicate logically and objectively is essential components of this role.
- Attention to detail
- Very organised
- Conflict Management
- Expresses opinions, information and key points of an argument clearly.
- Probes for further information or greater understanding of a problem.
- Relates well to people at all levels.
Education and Experience
- NQF level 5 equivalent qualification.
- 3 – 5 years operational leadership and management experience – Essential
- 3 - 5 years retirement funds, umbrella Installation, Section 14 and Termination process experience – Essential
- NQF level 6 or B Com degree or similar is advantageous
- Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
- MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
- Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
- 3 - 5 years’ experience in the employee benefits and 5 years in a senior role.
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Key Purpose
- This team is responsible for the Discovery member application published to the Play Store. They work with other Discovery business units to deliver innovative solutions to all members.
- Within the Digital system area, the iOS developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.
- iOS developers support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.
- iOS developers in the Digital area must be able to technically support and maintain the deployed applications on dev, test and production environments.
Areas of responsibility may include but not limited to
Senior iOS developers must have a competent understanding of:
- The system development life cycle and can explain the developer’s role in each stage
- The defined system development tools, processes and workflows
- The distinction between business, functional and non-functional requirements and how to implement them
- The importance of delivering high quality source code and how to achieve it
- The technologies used and the systems components structure
- The domain and business terminologies and link them back to system implementations
Senior iOS developers should be able to demonstrate that they can:
- Develop, test, and maintain the deployed application software with high quality
- Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
- Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
- Perform accurate development estimation
- Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
- Research new techniques, tools, and best practices and share that knowledge with the team and community
- Maintain high standards
- Analytical and problem solving skills
- Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
- Excellent written and verbal communication skills
- Can help with quality assurance and provide comments
- Within 6 months of being in the position, a senior iOS developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.
Personal Attributes and Skills
Behavioral Skills
- Excellent written and oral communication skills (English)
- Ability to work in a self-driven, complex environment with multiple and changing priorities
- Ability to focus on deadlines and deliverables
- Ability to think abstractly
- Ability and desire to quickly learn new technologies
- Clean code thinking
Technical Skills
- Project Management
- Business Writing Skills
- Presentation and Facilitation Skills
- Process Mapping
- Software testing pack design, functional testing
Responsibilities
- Maintain and extend existing development activities
- Work with customers to determine project requirements
- Design software to fulfil customer requirements
- Develop software from requirements and specifications
- Find and repair software defects; unit testing, UI automation testing
- Stay current with Apple and iOS standards and guidelines
- Documenting development work done
Education and Experience
Minimum
- Informatics degree or Diploma
- 4+ years’ experience developing iOS applications
Advantageous
- 2+ years’ user interface analyst experience
- Software Engineering related degree/qualification
- Honours degree
- Business experience and product knowledge
- Experience in Objective-C is beneficial
Methodologies
- Waterfall and Agile
- Knowledge of OO design principles and development patterns
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Key Purpose
- To map workflow standard operating procedures (SOP’s) for Discovery. Mapping of new SOPs. Update and maintenance of existing SOP’s. Monitoring compliance with SOP Standard within Discovery.
Areas of responsibility may include but not limited to
- Train on how to read/follow SOPs.
- Posting of SOPs in PinPoint
- Alerts to business and training to socialize SOP changes
- Identifying areas of concern and process weaknesses
- Mapping of SOPs for new projects/processes using the BPMN stencil
- Weekly progress stats to the business
- Monthly SOP Stats to the management team
- Active engagement and collaboration with SMEs within business when mapping SOPs
- Periodic review of SOPs in line with risk, compliance, quality assurance, internal/external audit and regulatory requirements
- Facilitate mandatory annual review of SOPs in line with iQS requirements
- Support iQS audit requirements and changes in the SOPs review process
- Gate keeper of the manual controls in the operational SOPs
- Version control and effective document management of the SOPs and the SOP matrix in line with iQS audit requirements
Personal Attributes
- Strong analytical & problem-solving ability
- Methodical and pays attention to detail
- Able to take ownership & responsibility for own tasks
- Assertive
- Team player ensuring the business case prevails
- Ability to work under pressure
- Ability to communicate clearly, concisely and professionally with all levels of management
- Strong numerical ability (to compile stats)
- Ability to follow flow and work instructions
Education and Experience
- Matric - essential
- 2 years industry experience and six sigma experience required
- A working knowledge of the Operations environment throughout Discovery
- An understanding of the Paradigm system
- Good understanding of PinPoint
- Must be able to relate effectively to internal and external clients and all interested stakeholders
- Computer Knowledge: Basic Computer skills, Microsoft Visio, Word, Excel advanced, PowerBi, E-mail, Paradigm, DNA, Pinpoint, OneDrive, SharePoint
Method of Application
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