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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
Lead the delivery of various strategic initiatives at a programme and project level to support enablement of BCX strategy implementation. Ensure delivery of programmes & projects within scope, required timelines, budget provisions and quality standards.
Key Deliverables / Primary Functions
- Drive and manage allocated programme(s) towards the realisation of BCX strategic initiatives.
- Work closely with programme sponsor and project delivery team to ensure programme expectations are aligned to BCX strategic priorities.
- Ensure that the projects are delivered according to the defined approach and standards for the BCX Strategic Projects Portfolio.
- Coordinate with the BCX ePMO Programme Assurance team to ensure compliance to enterprise-wide delivery approach, standards, and tools.
- Develop, create a baseline, and track the integrated programme management plan that manages interdependencies across projects within the programme.
- Coordinate with key programme stakeholders and ensure that they are engaged and receive all relevant programme progress updates and reporting.
- Ensure that governance forums are established, governance meetings are convened and facilitated, and meeting minutes with actions & agreed decisions are published.
- Monitor and track risks and issues dependencies closely, and work with key programme stakeholders to close them out.
- Collaborate with the programme stakeholders to identify and forecast resource requirements across the planning horizon.
- Input continuous improvement feedback to enhance the programme management processes as required.
Core Functional Skills & Knowledge
- Business Acumen
- Market Intelligence
- Project Management
- Stakeholder management
- Risk Management
Core Behavioural Competencies
- Entrepreneurial & Commercial thinking
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Creating & Innovating
- Presenting and Communicating information
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Business Administration
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- 5 years’ relevant experience in enterprise programme management. Comprehensive experience in leading business transformation programs / deployments.
or
Certifications
- Project Management Professional (PMP) Certification or Prince2 or PMBOK or equivalent Agile
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Core Description
- Subject-matter expertise across all IAM topics as it relates to both cloud and on-premises enterprise technology, and the relationship between the architectures.
- To develop solutions and design for BCX clients in accordance with their business requirements and service level agreements adhering to the BCX internal OLAs, quality standards whilst following the end to end solution process and lead to cash process. The NSA will remain responsible throughout the process until the first bill is produced.
- In addition, support the achievement of the Business Unit and Business Area new business and annuity revenue targets.
- Contributing to the Business Unit Strategy and Operational Model to achieve the business unit’s objectives and new business and annuity revenue targets.
- Support in the development of a UC network solution architecture capability to enable the use of an architecture approach for planning and delivering ICT projects and solutions.
- Accountable for deploying Business Unit Offerings and Solutions aligned with the Business Unit ICT Strategy. Accountable to provide the respective product development areas with insights and trends related to ICT developments as attained from the interactions with customers and vendors in support of new developing new products and services.
- Must ensures that time to return proposals to clients is continually improved through continued use of: tools provided, standard design templates and challenging business areas for rate cards, collateral and improved tools. This includes administrative tasks such as project files and serials via pre-sales tools. Must maintain and improve OLA to business areas for solution architecture.
Key Deliverables / Primary Functions
- Develop Voice and Unified Communications and contact centre solution architecture for clients that meet the required levels of quality and standards within the negotiated and agreed service levels, operational level agreements or contracts
- Integrate architecture with existing solutions/infrastructure as well as integrate with other impacted solutions for the client.
- Support and enhance the foundation for network solution architecture.
- Accountable for producing business unit solutions that meet the required levels of quality and standards within negotiated and agreed service levels, operational level agreements or contracts.
- Identifying and mitigating technology, commercial and delivery risks in proposed solutions.
- Engaging with external clients, along with BCX stakeholders, to understand and shape client strategy and requirements and subsequently presenting solution proposals to those clients.
- Providing input to client contract negotiations where required.
- Participate in deal qualification or selection processes timeously by responding to RFI / RFP's, prepare solution documentation and presentations.
- Establish and enhance relationships and network with partners, vendors, as wells as internal and external clients in the business unit solutions that meet the required levels of quality and standards within negotiated and agreed service levels, operational level agreements or contracts.
Core Functional Skills & Knowledge
- Solution Architecture
- Network Design
- Security Architecture
- WAN Solutions
- Stakeholder management
- Customer Focus
- Leading Teams / Team Leadership
- Digital Literacy
- Voice Gateway and Wireless Networks
- CISCO Solutions and Product Acumen
- Core Behavioural Competencies
- Job Match
- Culture Match
- Analysing
- Applying expertise & Technology
- Creating & Innovating
- Delivering Results & Meeting customer expectations
- Entrepreneurial & Commercial thinking
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Systems
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
5 Years Subject Matter expert in the below areas of expertise:
- Network (ICT) Solution Architecture
- Software Defined Networking (SDN)
- Software Defined wide Area Networks (SDWAN)
- Multiple Protocol Label Switching MPLS
- Local Area Network (LAN) Design
- Wi-Fi Network Design
- Network Security
- Transmission systems (DWDM/GPON etc.)
- Cloud Computing
- Project Management
Certifications
- A security industry certification is preferred including but not limited to CISSP, SSCP, CISM, SANS GSEC, ECSA, ECSP, and Security+.
- Cyberarc, BeyondTrust or Sailpoint certified technical specialist
- Cisco CCNA and CCDA or equivalent from other OEMs
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Core Description
Responsible for designing quality As-Is and target state business processes. Assess the needs of BCX via analysis of existing business processes and identify opportunities for improvement, supported by recommendations for optimisation.
Key Deliverables / Primary Functions
- Update, design, document and deliver As-Is and To-Be business processes aligned to the BCX process management methods and standards
- Apply continuous improvement methods to identify optimisation and automation opportunities, risks and controls during As-Is and To-Be process analysis
- Ensure processes are documented and updated in the BCX process management repository, according to the established notation and standards
- Define process performance measures and establish a periodic monitoring schedule for process performance with the process owners
- Deliver training and or inputs to supporting materials, to assist with the implementation as well as the change adoption process
- Contribute and support the management of the BCX process practitioner community of practice
Core Functional Skills & Knowledge
- Continuous Improvement
- Process Re-engineering
- Process Orientation
- Market Intelligence
- Microsoft Office
Core Behavioural Competencies
- Analysing
- Entrepreneurial & Commercial thinking
- Creating & Innovating
- Presenting and Communicating information
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Science or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 5 years’ relevant experience. Experience with process modelling in ARIS is required.
or
- 7 years’ relevant experience. Experience with process modelling in ARIS is required.
Certifications
- Lean Six Sigma Green Belt
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Core Description
- Provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision.
Key Deliverables / Primary Functions
Manage Configurations
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Necessary data is available for use by those performing investigations and ensuing actions.
Coordinate computer operations
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure that the use of multiple hardware and software platforms is possible.
- All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements
Install Hardware/Software
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
Miscellaneous
- Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA on preventative maintenance and adherence to accurate site audits
- Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.
Core Functional Skills & Knowledge
- Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
- Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally
Core Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Qualification preferred or advantage
Experience
Certifications
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Core Description
- Install, monitor, test and maintain backup solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects
Key Deliverables / Primary Functions
- Drives continuous service improvement and optimisation of the operational landscape
- Acts as the customer interface between Customer 3rd parties in planning, implementation, maintenance and during incidents
- Assist in the evaluation of product sets, product features and functions to drive landscape maturity and stability
- Active support and maintenance of infrastructure in alignment to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,
- Review and maintain technical infrastructure standards & procedure.
- Evaluate operational compliance and assist in audit reviews and risk identification and mitigation
- Participate in and assist in defining thresholds for monitoring, alerting and support
- Identify operational trends through analysis to proactively manage client environments
- Collaborate and strive to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors.
- Certification and Re-certification of products to ensure highest standards of skill to ensure high standard of service delivery
- Support and mentor junior team members to ensure skills improvement
- Standby and Afterhours support to ensure adherence to contract SLA
Core Functional Skills & Knowledge
- Technical Report writing
- Troubleshooting
- Teamwork
- Customer Focus
- ICT Knowledge
- Core Behavioural Competencies
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Deciding & Initiating Action
- Following instructions & procedures
- Working with people
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- 2 years of experience in modern enterprise data protection in an operational capacity with a broad spectrum of support roles and valid certifications.
Certifications
- ITIL
- IBM Spectrum Protect
- VMWare
- Microsoft Certified Professional (MCP) or Microsoft Certified Solution Developer (MCSD)
- Linux Certification (CompTIA Linux, LPIC)
- Cloud certification (AWS, GCP or Azure) preferred
- VEEAM
- Commvault Certification Engineer level required (Certified Expert preferred)
- Python and or PowerShell (experience advantageous)
- NetBackup
Method of Application
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