Current Vacancies at Absa

Job Summary

To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist marketing expertise.

Job Description

Marketing Strategy: develop business unit market strategies to drive consideration and business outcomes.
Develop business unit marketing plans with a clear focus to meeting business objectives. 
Campaign proposition marketing execution: Develop 360 integrated marketing and sponsorship campaigns that change consumer perception, improve consideration and drive business outcomes.

Seasoned strategic marketing candidates. Develop integrated business unit marketing strategies for Retail and Business Banking that drive consideration and business outcomes. Comfortable in all aspects of marketing strategy and implementation including data, through the line marketing including digital ecosystems and support dynamic tracking and performance management. 

• Strong proficiency in integrated marketing (multi disciplines) strategy and performance
• Experience in GTM strategic principles on both renovation and innovation
• Data proficiency- comfortable with business and marketing strategic and operational measures and performance
• Lead marketing research projects end to end  – high degree of competence
• Comfortable  in media strategy, implementation and performance/ optimisation
• Working knowledge of Digital Marketing Strategy and Performance tracking
• Can drive marketing best practice and thought leadership

Education
Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary
R-15951999

To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.
Job Description

Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. 

Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements 

Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. 

Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact. Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. 

Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 

Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. 

Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

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Job Summary
R-15940468

To be the business owner for the products to offer clients under retail banking solutions.
Job Description

Translate and drive the strategic growth of Retail Banking Segments by building a robust market penetration strategy and optimising the generation of revenue through business relationships. Enable the relevant segment to broaden access to the community at all levels by deploying the best customer relations standards and practices, ensuring we develop a learning capability that enables trained and knowledgeable segment staff with a focus on excellent customer service.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary
R-15951584

Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).
Job Description

Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
• Compile and maintain inventory of applications and related details
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Ensure that a backup system for applications and files associated with business operations is in place
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Develop and / or assist with the development and / or execution of project plans for application upgrades
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization's repository of applications
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate the known error database for application-related entries
• Work with Tech Centres of Enablement to define the operational activities related to the applications
• Application Monitoring & Performance Management
• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions
• Governance, Risk & Control
• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

Education
Bachelor's Degree: Information Technology

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Job Summary

The Digital Delivery Head is a strategic leadership position in charge of the overall governance of the Digital Transformation Programme for CIB with an initial focus on overseeing and directing the Absa Access program, which is a multi-faceted initiative across Geography (ARO), Business Units and Functions.  This role is accountable for creating and implementing the overall structure, governance and reporting for the digital agenda for CIB, aligning and communicating with the senior stakeholder group with respect to overall delivery expectations and aligning the CIB Cluster around desired outcomes. 

The initial focus will be on creating and implementing the overall programme structure and governance for the Absa Access programme across the Group.  The role will be responsible for stakeholder engagement and alignment across the continent, setting and managing the expectations of delivery, communicating the delivery plans, changes and outcomes and managing the delivery to meet the needs of the organization with respect to its strategic channels.
The Digital Delivery Head will collaborate closely with executive leadership, cross-functional teams, across the organization.  Given that Absa Access is the primary channel for driving the digital journey in our client environment, there is heightened expectation to ensure the Absa Access program's successful implementation and achievement of its objectives.

Job Description

Accountability: Programme Governance 

• Establish and execute on the Governance of the Digital Programme with an initial focus on the Absa Access Programme of work.  This will include but not be limited to the following:
  • Formal meeting structures which will manage the execution alignment of the programme taking into account and/or ensuring that it has been set up as a series of self empowered teams.
  • Establishing and monitoring the success measurement of the programme (delivery outcomes, economic outcomes, investment outcomes, strategic progress)
  • Addressing the resource requirements of the programme and assessment of the demand required (both scaling up and down)
  • Managing the investment required.
• Aligning stakeholders on the methods of work and the outcomes driven approach.
• Compiling and coordinating the reporting on the programme ensuring that the reporting requirements of the various CIB and Group governance structures are met. .
• Risk Management: Identifying, assessing, and managing program risks and issues (at a portfolio level), and develop contingency plans, escalation and mitigation strategies to ensure program success while adhering to regulatory requirements and risk management policies.
  • Giving visibility to and addressing the risks through the structures of the programme (Platforms, Value Streams, Sales, Service and Operations)
• Understanding dependencies across different delivery teams and facilitating prioritization and trade-off decisions where they’re needed.
• Setting thematic priorities given the specific priorities will be managed within the Platform and Value Stream teams.

Accountability: Stakeholder Alignment and Communications

• Establish and maintain strong relationships with key stakeholders to ensure effective collaboration, alignment, and support for the Digital programme.
  • Be the primary interface for organizing and managing stakeholder alignment and communications.
• Communications must be managed at senior levels within the organization including (but not limited to) Business Excos, Country Management Committees (CMC), Risk Committees and Change Councils. 
  • Alignment of Value Streams, Platform Teams, Service, Sales and Operations Teams will also be included.
• Alignment of content and key messages to assist the forward momentum of the programme.
• Creation of a narrative that ties together multiple streams of work (all acting reasonably independently) to keep senior stakeholders aligned with the strategic message and intent.
• Developing a framework and rhythm for setting and managing expectations amongst all stakeholders .

Accountability: Reporting and Analytics:

• Prepare and present regular progress reports (single source of data) to executive leadership and stakeholders, providing program status updates, performance metrics, and recommendations for improvement, including impact measurement and reporting.
• Oversee the establishment and sustainability of a data resource to give high levels of visibility of the digital programme.

Accountability: People and Culture 

• Work closely and provide clear strategic direction to the internal team to identify opportunities for partnership, co-creation, and collective impact whilst ensuring Absa guiding principles are communicated and upheld.
• Provide strong leadership and direction to cross-functional program teams, ensuring that roles and responsibilities are clearly defined and team members are motivated, engaged, and empowered to achieve program objectives.
• Create sense of urgency around the vision and values and ensure individuals actions, processes and practices are aligned. This includes leading change management efforts associated with the digital programme, including communication, identifying internal staff training needs to ensure smooth adoption of digital.
• Inspire teams to work closely together to achieve the strategic vision by establishing, leading, managing and motivating high performing global teams (including virtual teams) to high standards and excellence.
• Developing teams by assisting them to achieve stretch targets and developing their professional careers through effective career development techniques such as coaching, training, and supporting colleagues on their journeys.
• Ensure the group standards for formal  performance development are implemented in a practical and effective manner.
• Ensure the development and regular updates on the succession plans for key and high risk roles in the overall digital estate of delivery
• Ensure that the function’s transformation objectives are aligned, incorporated and support the DPS and broader group transformation objectives
• Annually oversee the overall business enablement’s talent management process

Accountability: Innovation and Business Impact:

• Drive innovation initiatives to continuously improve the digital programme, such as piloting new approaches, testing new technologies, and leveraging data analytics to inform decision-making and drive self empowered teams.

Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Job Description
DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
• Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
• Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with guilds and other technical SME’s to improve and evolve technical products and services
• Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
• Apply version control and related concepts and techniques
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
• People
• Coach & mentor other engineers
• Conduct peer reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
• Risk & Governance
• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)

Education
Bachelor's Degree: Information Technology

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Job Summary

To develop a functional business development management operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption.
Job Description

Business Development: Reviews the appropriateness of Public Sector customer segmentation through evaluation of the current segmentation parameters, the associated customer offerings per segment and whether these currently lead to an improvement in the future value of customers. | Sector Profitability: Ensures that propositions in place optimise the cost-to-serve for relevant sectors and sub-segments by ensuring that customers utilise the most cost-effective channel when interacting with the bank through pricing incentives of packaged solutions. | Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary
R-15948579

Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description

Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures 

Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy

Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments 

People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development 

Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage 

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary
R-15949115

In charge of a pro-active and comprehensive combined assurance agenda, coordinating with assurance providers across all lines of defence spanning the entire Everyday Banking, including transforming the function to a future fit capability. Furthermore, accountable for 2nd line Operational and Resilience risk conformance testing agenda in Everyday Banking.
Job Description

Governance and Assurance: (40%)

• Lead the combined assurance agenda for the Everyday Banking Business Unit:
• Compile a comprehensive combined assurance plan for EB, by consulting with all assurance providers across the 3 lines of defence and:
  • Map the plan to Critical Process Assessments (CPAs) to ensure coverage of key controls in EB.
  • Consider material Risk and Control Self-Assessment (RCSA) controls identified across the value chain.
  • Consider the results of previous assurance.
  • Consider material change projects which require assurance.
  • Consider emerging risks.
• Continuously consider the appropriateness of the plan and drive changes to the plan by influencing other assurance providers’ plans in real time where any changes to these elements occur.
• On a periodic basis, Chair and shape the agenda of the combined assurance forum for EB, where the current status of the plan is discussed in the context of these elements, and facilitate a discussion on any proposed changes to the plan. In addition, cover the results of assurance activity and the impact of this on the risk profile.
• Drive conformance to the assurance standard.
• Strategically lead the transformation of the combined assurance function across all assurance providers and lines of defence in EB.  Through a consultation process and subsequent, measured, and deliberate effort:
• Shape assurance activity to ensure more coverage, with less intrusive audit procedures, e.g., testing of algorithms, continuous monitoring, indicators etc.
  • Shape assurance activity to ensure appropriate sequence of testing across the lines of defence, led by 1st line.
  • Shape assurance activity to avoid duplication and avoid saturation of audit activities in areas in the business unit at any point in time.
  • Shape the assurance plan to one which assigns the activities to the most appropriate assurance provider, internal or external.
  • Become pro-active in driving the combined assurance agenda as opposed to simply consolidating the assurance plans from various assurance providers
  • Design a combined assurance ecosystem where quick decisions are made to change direction if the underlying factors require changes to the plan.
  • Work with Group teams and drive automation of combined assurance management.
  • Continuously stay abreast of industry developments and learning on the topic of combined assurance and shape the EB agenda and capability as appropriate.
  • Assess EB capability and design a plan to respond where opportunities to improve are identified.

Conformance agenda: (40%)

• Drive conformance to the assurance standard and lead the full conformance testing agenda for EB for all Operational Risk policies and standards, and collaborate with the Resilience team to perform the same for all Resilience risk policies and standards.
  • Define a conformance review plan that covers all BUs across EB. Ensure that the plan supports the EB combined assurance agenda.
  • Continuously consider the appropriateness and relevance of the conformance review plan and adjust the plan to accommodate any changes in the risk landscape through the combined assurance process.
  • Identify opportunities to streamline and integrate the conformance plan to reduce intrusion on 1st line teams.
  • Drive the execution of the conformance review plan in order to ensure conformance to frameworks, policies, and standards.
  • Evaluate the quality of data maintained on risk management tools and systems and provide recommendations for remediation where weaknesses are identified.
  • Perform comprehensive independent conformance testing to ensure that results of 1st line MA testing can be relied upon (quality and consistency), in line with requirements of Risk and Assurance Standards. Drive improvement, where required.
  • Raise Dispensations, Waivers, or Breaches (DWBs) or issues where non-conformances have been identified, especially where these are material.
  • Engage business stakeholders and maintain effective follow-up and tracking of the remediation of weaknesses and gaps identified through conformance testing.
  • Report all material concerns as appropriate and through risk and control governance committees.
  • Drive the implementation of less intrusive assurance techniques to improve assurance efforts (automation, data analysis, checklists, etc.).

People Management: (20%) (As applicable)

• Manages, motivates, and develops a high performing assurance team by embedding formal performance development and providing appropriate interventions and opportunities.
• Equip team to deliver on a high performance culture.
• Provide strategic direction to the team in line with strategic vision of the business area and policies and procedures.

Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
 

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Job Summary
R-15951971

To provide manage the provision of business enablement services and creation of information to inform decision making.
Job Description

Business Management: To provide specialist advice and support in assisting to manage and deliver on projects 
Meeting deadlines: Completes task timeously
Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders and ensure seamless execution on projects 

Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
 

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Job Summary
R-15951939

To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

Job Description

Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements 

Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact. Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. 

Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 

Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary
R-15950939

To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

Job Description

Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements 

Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact. Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. 

Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 

Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary
R-15951286

To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

Job Description

Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements 

Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact. Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. 

Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 

Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary
R-15945680

Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.
Job Description

Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
 
Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
 
Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
 
Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)