Current Vacancies at Aspen Pharma Group

Overview

• Monitor, maintain and repair equipment and machinery adhering to GMP and safety requirements.   Plan and implement preventative and corrective maintenance.
• Ensure service equipment operates at optimal efficiency to meet planned levels of production. Innovate and apply process engineering techniques to ensure optimal functionality of production equipment and processes.

Responsibilities

Planning and Operational Support

• Act as a technical/subject matter resource
• Facilitate implementation of current processes
• Identify gaps in current policies and procedures.
• Provide input into changes or improvements to processes, tools and techniques.
• Train staff on SOPs and maintenance of equipment/ machinery

Production Facility Maintenance

• Plan technical requirements and maintenance tasks according to production requirements to meet  Production Plan
• Review and update maintenance schedules
• Perform planned preventative maintenance and inspections according to maintenance plan, job cards, and SOPs.
• Repair breakdowns according to best practice, job cards and SOPs
• Troubleshoot machine breakdowns to identify cause of breakdowns.
• Perform root cause analysis to identify cause of machine failures and quality deficiencies to minimise  machine downtime.
• Implement corrective actions to minimise machine downtime.
• Isolate, remove and replace defective components.
• Complete and submit work requisitions; Create and close job cards.
• Maintain workshop, tools and assets to standards.
• Determine and request required parts, materials and special equipment to maintain machines/ equipment
• Install, test and validate machine operating efficiency

Engineering

• Maintain calibration of machines according to SOPs and manuals, ensure machine safe guards are in  place
• Identify and correct equipment deviations to avoid quality deficiencies; Reduce outsourced spending of  repairs
• Inspect service equipment and report status to Team Leader
• Rectify operational problems according to SOP
• Communicate process and equipment deviations to management
• Provide input into asset life cycle optimisation and replacement
• Assist production staff with change-overs

Reporting and record-keeping

• Provide standard record keeping and reporting functionality for area of work
• Accountability & Decision Rights

Responsible for:

• Apply advanced competencies and skills, comprehensive knowledge of technical, quality and regulatory standards
• Independently resolve issues and complex matters
• Escalate highly complex matters

Decisions relating to:

• Prioritisation and execution of own responsibilities within established policies, practices and guidelines, as well as established quality and safety checks
• Correction and/ or containment of errors of significant impact

Deliverables:

• Availability, reliability and functioning of production systems maintained
• Production downtime minimised and maintained at target levels
• Planned preventative maintenance carried out according to schedule, job cards and SOP at 98%
• Machines/ equipment repaired and maintained according to job cards and SOP
• Cause of machine/ equipment failures identified and CAPA plans implemented to address defects and quality deficiencies
• Defective machines/ equipment removed to minimise downtime
• Work requisitions completed, updated and maintained to SOPs
• Machines/ equipment validated for operation
• Workshop tools and assets maintained to standard
• Change-overs and asset change-over capability is to standard
• Assets operate at design utility consumption
• Changes implemented to improve utility consumption
• Documentation updated, maintained and filed according to SOP, and retrievable to support query resolution
• Cost savings and continuous improvements achieved

Innovation, creativity & problem solving:

• Demonstrate initiative, creativity, problem-solving skills and reliability
• Work requires some problem resolution to non-standard and unique technical, operational and business challenges
• Demonstrate original and resourceful approaches to work situations including the resolution of complex challenges
• Independently resolve most issues and complex matters, escalating highly complex matters

Requirements

Background/experience:

• Trade Tested Millwright, Electrician, Automation/Instrumentation Artisan with 3 to 5 years’ post apprenticeship experience as Artisan/Technician.
• Pharmaceutical Technician experience/Certificate will be an advantage
• Manufacturing/FMCG experience essential.
• Experience in operation and maintenance of Pharmaceutical manufacturing/ packaging systems will be advantageous.
• Experience working on highly automated lines.

Specific job skills:

• Comprehensive knowledge of pharmaceutical manufacturing, standards and compliance requirements.
• Understanding of technical drawings / use of equipment manuals, P&ID and Flow Charts
• Strong ability for fault-finding and root cause analysis.
• Ability to interpret and implement policies, processes and objectives
• Physically capable of lifting/ moving heavy equipment.
• Comprehensive knowledge of PLC and control systems.
• Able to do report writing.

Competencies:

• Interrogating Information
• Pragmatic Action
• Maintaining Accuracy
• Be able to work in a controlled environment for long period of time.

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Overview

The role of a Warehouse Manager is a pivotal position responsible for orchestrating and optimizing the entire warehouse ecosystem. At its core, the job purpose is to ensure the seamless and efficient functioning of warehouse operations, meeting the needs and expectations of various stakeholders. This multifaceted role involves strategic planning, where the Warehouse Manager collaborates with key stakeholders to develop objectives and processes that align with the overall organizational goals. From overseeing teams to managing infrastructure and systems, the Warehouse Manager acts as the linchpin in driving the warehouse towards operational excellence.

Central to the Warehouse Manager's mission is compliance and quality assurance. This involves maintaining a safe work environment, ensuring accurate inventory control, managing product shelf-life, and adhering to industry standards such as Good Manufacturing Practices (GMP) and Good Distribution Practices (GDP). The Warehouse Manager plays a critical role in fostering a culture of continuous improvement, not only in operational processes but also in the development and growth of the warehouse team.

Another key aspect of the job purpose revolves around effective team leadership. The Warehouse Manager follows Human Capital procedures to manage staffing, schedules, and performance metrics. This includes utilizing performance management tools, providing guidance, and monitoring the daily activities of the warehouse staff. Moreover, the Warehouse Manager actively contributes to the financial aspect of warehouse operations by participating in budget development and overseeing projects that align with the warehouse's strategic objectives.

In essence, the Warehouse Manager serves as the chief architect of the warehouse's success story, navigating through diverse responsibilities to ensure operational efficiency, compliance, team development, and strategic alignment with organizational objectives. The ultimate goal is to create a high-performance warehouse that not only meets but exceeds the evolving needs of stakeholders.

Responsibilities

Align the Warehouse to Aspen’s strategy

• Collaborate with executive leadership to develop long-term warehouse strategies aligned with organizational objectives
• Develop processes and communications for the business indicating each stakeholder’s requirements and expectations (SLA’s where required)
• Continuously evaluate and refine warehouse processes and systems to enhance efficiency and effectiveness
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations (GMP/ GWP aligned standards)
• Ensure staff execute processes and procedures compliance as prescribed by the company. Inspect and ensure completed documentation for accuracy and completeness

Manage Warehouse staff and drive shift performance against key metrics, focussing on SHE, QSMR, Finance, Governance, Customer service

• Implement and oversee safety protocols across all shifts and conduct regular safety training sessions for the warehouse team
• Manage expired stock in all warehouses – identify stock and ensure all measures in place to minimise write-offs, ensure approval for write off
• Monitor key SHE and QSMR metrics, such as incident rates and compliance with safety and GMP procedures
• Ensure adherence to quality standards by implementing quality checks in product handling processes
• Optimize workflows to achieve service excellence, focusing on on-time deliveries and maintaining optimal stock levels
• Actively contribute to the financial health of the warehouse by aligning operations with budgetary goals and identifying cost-saving opportunities
• Oversee compliance with company policies, industry regulations, and legal requirements to ensure effective governance
• Ensure compliance and audit readiness in all warehouses
• Do audit responses post audits
• Proactively address customer inquiries or concerns to maintain a positive customer experience
• Empower subordinates through training, information sharing, coaching, feedback, appraisals, and delegation, to ensure the development of people, teams, and organisational capabilities
• Develop and communicate clear performance metrics aligned with organizational goals for each shift
• Set productivity targets, accuracy benchmarks, and safety standards
• Utilize performance management tools to track and evaluate team performance
• Make real-time adjustments to staffing levels, resource allocation, and operational strategies based on performance data

Manage Warehouse teams in respect of infrastructure, systems, reporting and analytics platforms to ensure efficiencies and optimisation for effective service delivery

• Oversee the maintenance and optimization of warehouse infrastructure to ensure seamless operations
• Implement strategies for space utilization, layout efficiency, and equipment functionality
• Address and resolve any infrastructure-related issues to minimize disruptions
• Manage and optimize warehouse management systems (WMS) for efficient order processing
• Regularly assess and update technology tools to keep pace with industry advancements
• Ensure integration and compatibility of systems for streamlined workflows
• Implement and manage reporting and analytics platforms for real-time visibility into warehouse performance
• Develop key performance indicators (KPIs) and metrics for monitoring team and warehouse efficiency
• Utilize analytics tools to identify trends, bottlenecks, and areas for improvement
• Provide training to teams on reporting tools for enhanced data-driven decision-making
• Strategize and implement processes to enhance overall operational efficiency
• Utilize analytics data to identify opportunities for optimization and cost reduction
• Align infrastructure, systems, and analytics with the goal of ensuring effective service delivery
• Foster a culture of efficiency and optimization among warehouse teams 

Manage Warehouse teams with a focus on Inventory Accuracy, Stock Management, and Production Efficiency

• Implement stringent processes to ensure precise tracking of inventory levels
• Regularly conduct cycle counts and audits to validate physical inventory against system records
• Investigate and rectify discrepancies promptly to maintain high levels of accuracy
• Collaborate with teams to develop and adhere to best practices for inventory control
• Develop and execute stock management strategies to optimize space utilization
• Implement ABC analysis to prioritize stock items based on importance and turnover
• Ensure proper storage conditions, such as temperature and humidity, for different types of stock
• Implement just-in-time inventory practices to minimize holding costs and improve cash flow
• Collaborate with production teams to understand their requirements and align warehouse operations accordingly
• Develop efficient workflows and communication channels between warehouse and production units
• Implement lean manufacturing principles to reduce waste and enhance overall production efficiency
• Utilize real-time analytics to identify and address bottlenecks in production processes
• Encourage feedback from team members to identify areas for enhancement in inventory accuracy and stock management
• Implement technology-driven solutions, such as RFID or barcode systems, to enhance inventory tracking and reduce errors

Requirements

Skills Required

Background/experience

• Bachelor's degree in Logistics or similar degree
• SAPICS Basics of Stores and Stock control Programme
• 7 – 15 years’ experience in warehousing and logistics
• Proven experience in a leadership role with oversight of multiple staff

Specific job skills

• Proven leadership
• Attention to Detail and Organizational skill
• Warehouse Operations Expertise
• Strong Industrial Relations knowledge
• Compliance and Quality Assurance
• Reporting metrics development and analytics
• Strong problem-solving techniques
• Risk Management
• Flexible and Adaptive to change.
• Influencing and conflict resolution skills
• Customer Services and interpersonal relationship skills
• Technology Proficiency
• Project management
• Good, solid Presentation skills

Skills and attributes

• SAP EWM and IM proficiency
• A sound knowledge of relevant quality working standards & safe working procedures as well as the requirements of the Health and Safety legislation (OHS Act/ISO standards), also including GWP and / GMP, GDP and safe work practices
• Proficient in Microsoft Office suite (incl. excel), warehouse management systems, and database systems
• Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations
• Effective Root Cause Analysis, problem solving and driving Corrective and Preventative measures

Competencies

• Performance driven
• Create the future
• Accountability / Ownership
• Develop talent, teamwork
• Communicates effectively
• Lead and influence others
• Continuously grow and develop
• Contribute special expertise
• Take action with integrity

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JOB REQUIREMENTS:

• A minimum Grade 12 with a formal tertiary education in Cost & Management Accounting or similar.
• Minimum 3-5 years’ experience in a Cost Accounting/Management Accounting role.
• Strong inventory management skills, with an emphasis on variance analysis and proven problem-solving skills.
• Good understanding of Production related KPI’s with an analytical focus on improvement opportunities.
• Knowledge of SAP.
• Proficiency in MS Office, particularly Excel, Teams, Outlook. Power BI development skills are advantageous.   

JOB FUNCTIONS (Brief Summary):

• Run WIP, Overhead, Variances and Settlement on all Production orders.
• Aid with inventory count processes and conduct thorough analysis of variances.
• Assist in compilation and analysis of weekly and monthly reporting.
• Recoveries & Efficiency Variance Analysis
• Maintenance Order Settlements
• Project capitalisation and assigning of Budgets.
• Adhoc investigations as required by Cost & Management Accountant and Financial Manager.

PERSONAL ATTRIBUTES (Brief Summary):

• Good interpersonal skills.
• Good organisational and systems implementation skills.
• Exceptional attention to detail and accuracy.
• Good communication skills both (written and verbal)
• Ability to perform tasks concurrently.
• Self-motivated.

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Job purpose

• Perform QC and stability tests on raw materials, in process and finished products, components and water to ensure quality and compliance.
• Review compliance of products to GMP, quality standards, and product specifications
• Provide services according to Production plan.

Responsibilities

Planning and Operational Support

• Optimize and facilitate implementation of current processes.
• Propose changes or improvements to processes, tools, and techniques.

Test Preparation

• Prepare and analyze samples according to SOPs.
• Prepare and operate laboratory equipment according to SOPs.
• Perform calibration checks on equipment according to calibration procedure, to ensure accurate results.
• Prepare reagents and solutions for testing.
• Maintain good housekeeping.

Testing

• Perform HPLC/GC analysis using MOA.
• Perform routine analysis on in process and final products, raw materials, and components.
• Perform routine stability tests such as related substances, assay, and dissolution to assess quality of product.
• Perform daily and weekly water testing according to SOP.
• Support testing for OOS investigations to establish any systematic issues in process or testing.
• Handle problems efficiently according to quality policy.
• Report feedback on services or outputs regularly to customers.
• Check HPLC/GC runs regularly during the shift.
• Provide internal customers with accurate HPLC/GC results.
• Propose, develop, and update methods for improving customer service.
• Check, document and report operational output against actuals.
• Communicate deviations for production and process improvements.
• Utilize technology as per qualification requirements.

Reporting and Record Keeping

• Document and store data according to SOPs and regulation.
• Consolidate information for reports on weekly/ monthly basis.
• Analyse consolidated data and provide recommendations.
• Record, interpret and report testing results to management, including OOS results.

Requirements

Skills Required

Background/experience

• National Diploma in Analytical Chemistry with 2+ years’ experience
• Laboratory experience

Specific job skills

• Advanced understanding of pharmaceutical testing methods
• Understanding of pharmaceutical manufacturing and corrective action programs
• Knowledge of Millennium Software (HPLC) and GC Software
• Pharmaceutical standards and compliance requirements
• Ability to interpret and implement policies, processes and objectives.

Competencies

• Interrogating Information
• Meeting Deadlines
• Following Procedures
• Maintaining Accuracy
• Customer Awareness

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Job purpose

• Review and approve batch documentation in line with SOP and quality standards.
• Perform lab quality review in line with SOP.
• Provide services according to Production plan.
• Related administrative tasks.

Responsibilities

Planning and Operational Support

• Oversees work and/ or serve as a lead technical expert.
• Optimize and facilitate implementation of current processes.
• Identify gaps in current policies and procedures.
• Propose changes or improvements to processes, tools, and techniques.
• Provide information for reports, as required by superior.
• Provide analytical support in the absence of the TL.
• Provide support during regulatory audits.

Lab Quality Review

• Perform LQRs according to Production plan.
• Review and approve lab records to ensure pharmaceutical analysis has been carried out as per MOA, direct queries to laboratory.
• Electronic approval of analytical results on relevant software. e.g. Empower
• Evaluate and interpret chromatography data to ensure accuracy of results.
• Review and approve batch documentation compliance with SOPs and quality standards.
• Correct errors in batch documentation, in line with GMP standards, SOPs, and product specifications
• Record all OOS investigations and conclusions, and report to management.
• Provide advice to analysts during laboratory investigations.
• Provide input into SOPs.
• Ensure that products are produced, tested and stored according to the required SOP’s and documentation.
• Ensure adherence by Analyst/ Tester before release.

Reporting and Record Keeping

• Document and store.
• data according to SOPs and regulation
• Consolidate information for reports on weekly/ monthly basis.
• Analyse consolidated data and provide recommendations.
• Compile detailed and standardized reports and consolidated documents.
• Utilize technology as per qualification requirements.

Requirements

Skills Required

Background/experience

• National Diploma in Analytical Chemistry with 6+ years’ experience
• Laboratory experience

Specific job skills

• Understanding of pharmaceutical manufacturing and corrective action programs
• Pharmaceutical standards and compliance requirements
• Ability to interpret and implement policies, processes and objectives.
• Strong technical knowledge and be competent in the use of all laboratory equipment, software and techniques.

Competencies

• Interrogating
• Information
• Following Procedures
• Maintaining Accuracy
• Customer Awareness

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Job purpose

• Approve local suppliers.
• Monitor and support supplier-related activities and technical agreements.
• Coordinate and execute internal and supplier audit programs.
• Provide expert support to company and supplier sites to ensure successful regulatory inspections.
• Continuous compliance of corporate and supplier audit programs
• Related administrative tasks

Responsibilities

Vendor Management

• Review and approve new suppliers.
• Interpret, implement, and maintain supplier technical agreements.
• Build and maintain supplier relationships to ensure timely audits, effective communication, and to resolve deficiencies/ concerns.
• Implement principles, processes, and tools to manage suppliers.
• Monitor compliance of supplier activities and contracts to GMP standards and technical agreements
• Monitor vendor performance to established performance metrics and communicate performance issues.

Vendor Audit Management

• Coordinate, schedule and conduct supplier and service provider audits to assess compliance.
• Issue audit reports and follow up on responses to audit findings, including CAPA plans, close out supplier audits.
• Perform due diligence visits/audits of potential new suppliers.
• Provide recommendations on suitability and compliance of suppliers.
• Propose follow-up remediation or CAPAs relevant to new suppliers.

Internal Audit Management

• Coordinate, schedule, and conduct quality audits of company sites to assess compliance to GMP, MCC and international standards.
• Conduct statutory internal audits as required by local authorities.
• Prepare audit reports and review audit findings with unit managers.
• Assist in audit investigations and provide input into CAPA plans.
• Perform follow-up on unit actions plans and close out audits.
• Prepare, update and review proposed changes to SOPs.

Governance, Risk & Compliance

• Provide input and evaluate changes to audit system to improve quality of audit.
• Provide technical and regulatory guidance to internal and external stakeholders to ensure overall quality and compliance.
• Ensure compliance of company and supplier audit programs

Reporting

• Ensure timely input of data into the audit system

Requirements

Skills Required

Background/experience

• Bachelor’s degree in science or science-related field, with 4-6 years’ related experience or Post Graduate Degree or Diploma in Science or Science-related field with 1-3 years’ related experience
• Industry recognised audit qualification preferred.
• Experience in GMP regulated industry in a QA and auditing role.

Specific job skills

• Excellent knowledge of good manufacturing regulations in pharmaceutical industry
• Pharmaceutical standards and compliance requirements
• Ability to interpret and implement policies, processes, and objectives.
• Ability to operate and audit within all global cultures.
• Project management.

Competencies

• Information Gathering
• Interrogating Information
• Offering Insights
• Taking Action

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Description

• Monitor manufacturing compliance to GMP and statutory requirements.
• Monitor adherence to guidelines, procedures, and document controls.
• Deliver expected productivity targets as per business requirements.
• Related administrative tasks.
• Serve as back up to Team Leader on shift.

Requirements

Planning and Procedures

• Plan and prioritize daily, weekly, and monthly activities.
• Determine, request, and use resources/ assets optimally.

Inspections and Verifications

• Verify schedule 5 products.
• Verify certified clean status of rooms and equipment.
• Verify, review, and approve verification of measuring equipment performance, calibrations, and sampling, and dispensing of materials.

Line & Production processing

• Perform, review, and approve line sign-on’s, closures and clearance authorizations.
• Perform, review, and approve batch reconciliations to product specifications and quality.
• Ensure production process adherence to standards and specifications.

Process and system improvements

• Manage, review, and approve change control programs and deviations/ concessions comply to standards and specifications.
• Manage and resolve customer complaints.
• Optimize processes and identify gaps in policies/ procedures.
• Drive CAPA investigations in area of focus.

Compliance & Auditing

• Perform and review shift GMP checks, environmental checks, and agent expiry dates, and ensure continued compliance.
• Verify good document practice as per SOP and regulation.
• Verify the identity of bulk product and printed packaging materials, and conduct intermix checks to assess uniformity.
• Verify IPCs are in line with product quality and specifications.
• Review and approve preliminary batch records.
• Audit logbooks and systems.

Troubleshooting

• Investigate deviations and concessions and assess risk.
• Raise deviations and implement corrective action.
• Raise maintenance notifications as and when required.

Training and technical expertise

• Train new Pharmacists and PMAs on SOPs in transition period
• Identify refresher or awareness training needs.

Administration & Record keeping

• Complete batch records and labels
• Complete deviation forms as required.
• Query documents and sign off declarations.
• Perform and verify calculations in BMR.
• Maintain and update records and systems as required.
• Retrieve supporting documentation and records to facilitate and support query resolution.

Skills Required

Background/experience

• Minimum of bachelor’s degree preferred, ideally in Pharmacy.
• 1-3 years’ related work experience
• Pharmaceutical manufacturing experience
• Registration with Pharmacy Council

Specific job skills

• Comprehensive knowledge of pharmaceutical manufacturing, standards, and compliance requirements
• Ability to interpret and implement policies, processes, and objectives.

Competencies

• Information gathering
• Interrogating information
• Meeting deadlines
• Finalizing output
• Taking action

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Description

• Perform minor preventative maintenance and resolve minor breakdowns.
• Support artisans and other team members to execute work orders.
• Prepare and clean work areas.

Requirements

Production Facility Maintenance

• Perform minor preventative maintenance and resolve minor breakdowns
• Support the resolution of major breakdowns and implementation of major preventative maintenance.
• Implement corrective actions according to instructions in order to minimize machine downtime.
• Perform routine strip-down and/ or assembly of plant and equipment.
• Gather tools, components and material required for work processes.
• Prepare and clean work areas as required, prepare solutions, clean and sanitize equipment, tools, facility and complete the appropriate cleaning checklists according to SOPs.
• Remove defective machines/ equipment to minimize downtime, replacing once repaired.
• Participate in problem solving and root cause analysis to support swift repair as well as identification of continuous improvement processes.
• Support the implementation of improvements with regards to maintenance and breakdown repair processes
• Maintain workshop, tools, and assets to standards.

Reporting and Record-Keeping

• Ensure the completion and signing-off of all appropriate checks, logbooks, and related documentation.
• Record and measure downtime during repair and maintenance processes.
• Provide standard record keeping and reporting functionality for area of work.

Stakeholder Relations

• Communicate with internal stakeholders to achieve work objectives, maintain relationships and to assist and convey information

Skills Required

Background/experience

• Grade 12
• 1 to 3 years’ technical/ maintenance support experience

Specific job skills

• Broad working knowledge of concepts, terminology, and technical support requirements

Competencies

• Following Procedures
• Finalizing Outputs
• Pragmatic Action

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Description

• Assist Finance Lead: Costing and Management Accounts in preparing final costs for tenders and budgets.
• Prepare preliminary costs and commercial evaluations for various business decisions.
• Prepare standard cost variance analysis on reporting variances.

Requirements

Cost Accounting

• Assist with budgets, tenders, and reviews.
• Prepare product and preliminary costings, specific cost impacts and carry out associated procedures.
• Record cost information for use in expenditure control
• Maintain financial system integrity, including checking signal codes are applied correctly and product costs are complete and accurate.
• Maintain costing database.
• Implement and review changes to item master.
• Applied marginal costing where applicable for transfer pricing.
• Ensure all transfer pricing mark ups are adhered to.
• Roll up new products.
• Assist in month end closure of the General Ledger and other reconciliations, as required.

Analysis and Reporting

• Perform and report on feasibility studies.
• Analyse and report on changes in products, materials, and methods to determine effects on cost (commercial evaluations)
• Conduct and report on cost review and analysis and on benchmarking and trend analysis
• Analyse and advise on factors affecting prices and profitability.
• Prepare and provide reports on standard cost variances.

Operational Input

• Provide technical and operational input on operational planning of the unit and on the prioritization of objectives.
• Indicate required changes in resources to enable achievement of work objectives.
• Monitor and control the use of assets and resources within area of responsibility.
• Apply advanced understanding of area of specialization.
• Analyse concepts and suggest streamlined procedures.
• Provide information for reports, as required by Supervisor.
• Compile standardized reports and consolidate documents.
• Comply with document filing requirements and maintain and update records and systems as required.
• Update SOPs on a continual basis
• Undertake IT improvement projects, where required.

Skills Required

Background/experience

• 4 to 6 years’ experience in an accounting role in a manufacturing organization
• BCom Degree in Financial Field or equivalent

Specific job skills

• Computer literacy: proficiency in Excel, Word, PowerPoint, and a fully integrated ERP system

Competencies

• Offering Insights
• Maintaining Accuracy
• Managing Performance
• Interrogating Information