Current Vacancies at Datafin Recruitment

ENVIRONMENT:

• Our client is seeking highly specialised AI Platform Engineers to design, build, operate and optimise enterprise-grade AI infrastructure within a complex, regulated environment.
• This is not a general cloud engineering, IT infrastructure or data science role.   The successful candidates must have hands-on experience supporting production AI workloads across multi-cloud environments and must be comfortable working across AI infrastructure, model serving, agentic AI, security, observability, infrastructure-as-code and AI cost governance.

DUTIES:

• Design, deploy and optimise scalable multi-cloud AI platform infrastructure.
• Build reusable platform components for AI gateways, model serving, vector databases, data pipelines and GPU workloads.
• Develop and maintain infrastructure-as-code using Terraform, Pulumi, CloudFormation or equivalent technologies.
• Design infrastructure supporting agentic AI, including orchestration environments, tool-calling, agent memory, state management and multi-agent communication.
• Implement cloud-agnostic model-serving patterns that support workload portability.
• Define and manage AI platform SLAs covering availability, inference latency, throughput and reliability.
• Implement platform observability, monitoring, incident management, release management and operational runbooks.
• Design and implement zero-trust security controls for AI platforms.
• Manage AI compute expenditure through cost attribution, chargeback/showback, workload optimisation and usage reporting.
• Maintain technical documentation, architectural decision records and governance evidence.
• Mentor engineers and contribute to platform engineering standards and delivery practices.

REQUIREMENTS:

• Senior level: approximately 5–8 years of relevant cloud and AI platform engineering experience.
• Lead/Principal level: approximately 8–12 years of relevant experience, including technical leadership and responsibility for engineering teams or platform squads.

Mandatory Technical Experience:

Candidates must demonstrate meaningful production experience in most of the following:

At least two of the following AI ecosystems:

• AWS Bedrock or SageMaker
• Microsoft Azure AI Foundry or Azure OpenAI
• Databricks AI
• Enterprise Hugging Face deployments
• Kubernetes, Docker, Helm and containerised platform services.
• Terraform, Pulumi, AWS CDK, CloudFormation or equivalent infrastructure-as-code.
• CI/CD and automated deployment of cloud or AI platform components.
• Production model-serving infrastructure, AI gateways or inference endpoints.
• Platform observability using tools such as Prometheus, Grafana, Datadog, OpenTelemetry or Databricks Lakehouse Monitoring.
• Cloud security, identity and access management, including OAuth/OIDC, JWT, RBAC or ABAC.
• Production incident management, SLAs, release management and operational readiness.
• Experience within banking, financial services or another highly regulated enterprise environment.

Specialist AI Experience:

• Candidates should demonstrate practical experience in one or more of the following:
• Agent orchestration frameworks such as LangGraph, AutoGen, AWS Bedrock Agents or Microsoft Foundry Agent Service.
• Model Context Protocol, tool-calling APIs and agent state or memory management.
• Retrieval-augmented generation and vector database infrastructure.
• Cloud-agnostic model serving using tools such as ONNX, BentoML, Triton Inference Server or vLLM.
• MLOps platforms such as MLflow, Kubeflow or Airflow.
• GPU cluster management and inference or training workload optimisation.
• Prompt-injection prevention, output filtering, data-exfiltration controls and AI threat modelling.

AI Finops Experience:

Candidates should have experience with some combination of:

• AI or cloud cost attribution and tagging.
• Chargeback and showback models.
• Token, GPU, DBU or provisioned-throughput cost management.
• Rightsizing, workload scheduling and reserved or spot-instance optimisation.
• Cost dashboards, anomaly detection and cost-per-use-case reporting.
• Communicating technical cost trade-offs to senior technology, business or finance stakeholders.

Qualifications:

• Postgraduate qualification in Computer Science, Information Technology, Data Science, Mathematics, Statistics, Engineering or a related quantitative field.
• A Master’s degree is preferred and may be required for certain senior appointments.

Relevant certifications are strongly preferred, including:

• AWS Solutions Architect Professional or AWS Machine Learning
• Microsoft Azure AI Engineer
• FinOps Certified Practitioner
• Certified Cloud Security Professional or equivalent
• HashiCorp Terraform Associate
• Kubernetes certification

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ENVIRONMENT:

• YOUR strong leadership and technical ability are sought to fill the role of a Service Desk Team Lead for a dynamic provider of innovative Software & Systems.
• You will manage a team of Line 1 Service Desk personnel, efficiently allocating incoming requests to the team, prioritising actions and monitoring team resources so that customer deadlines are met.
• The Team Leader plays a crucial role in ensuring the efficient and effective functioning of the team and the delivery of high-quality technical support.
• The successful candidate will need a Degree/ Diploma in Management or equivalent and preferably Certifications such as CompTIA A+ N+ with 5 years of experience as a Help Desk Technician or related positions in call centres, customer service, or IT & at least 2-3 years' experience as a Supervisor/Team Leader.
• You will also require proficiency in troubleshooting techniques and familiarity with operating systems and software management.

DUTIES:

Team leadership, policies and procedures (20%) –

• Lead, mentor, and motivate a team of Systems Technicians and Systems Engineers.
• Set clear goals and objectives for the team and individual team members.
• Ensure adequate staffing levels and manage scheduling to meet service level agreements.
• Implement, maintain and manage the cascading of and adhere to all relevant Stowe policies & procedures to team members.
• Report all Health & Safety incidents to the Occupational Health and Safety Officer on site.
• You may be required to conform the legitimate instruction of any employee in authority over yourself, which is not stipulated in your job description.

Technical Support and Customer Service (20%) –

• Provide hands-on technical support for complex requests.
• Act as an escalation point for challenging technical problems.
• Ensure timely and efficient resolution of service requests and incidents.
• Ensure an elevated level of customer satisfaction by delivering excellent service.
• Monitor service desk queues and prioritize work to meet service level targets.
• Proactively encourage a customer service focus in the department.
• Be alerted to deteriorating customer-service within the environment and intervene directly or by escalation.
• Regularly update all customers with progress-information and estimated times to completion on all escalations.
• Manage customer perceptions.
• Professionally respond to and assist with all customer queries.
• Handle customer complaints and escalations with professionalism and empathy.
• Develop and implement customer service standards and best practices.

Operation Management and Process Improvement (20%) –

• Identify opportunities to streamline service desk processes and improve efficiency.
• Work with cross-functional teams to implement process improvements.
• Stay up-to-date with industry best practices and emerging technologies.
• Ensure processes and procedures are followed according to agreed service times.
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Assign calls to appropriate team member according to skills level – Call Allocation.
• Provide single point of contact for technical escalations and take ownership.
• Act as information and skills broker between agents and higher qualified and/or experienced resources.
• Escalation of problems or breaches of all calls to your manager.
• Ability to creatively address problems and follow proposed solutions through to completion.
• Identify and highlight best practices in support management through continuous assessment.
• Communicate and be the focal point for the dissemination of information from management to the team and vice versa.

​​​​​​​Analysis and Reporting (20%) –

• Analyse and summarize reports on SLA targets.
• Trend analysis on root causes and ticket categories, incident rates and similar.
• Compile and publish daily, weekly and monthly reports as required.
• Collate and Publish Weekly incident analysis and escalate where applicable.
• Critical calls root-cause analysis weekly.
• Provide pending List feedback daily.
• Publish Repeat Call Analysis weekly.
• Review and record Ticket Scoring conformance weekly.
• Collate Onsite verification weekly.
• Compile monitoring of Repeat call journal.
• Complete monitoring of Onsite Template.

Performance Management (15%) –

• Ensure team performance is in line with client KPI’s.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a collaborative and inclusive team culture.
• Will ensure team perform in line with quality monitoring standards, achieving internal Quality benchmark and Customer metrics.
• Conduct performance appraisals for the team, identifying weaknesses and offering coaching and mentoring in areas that require it.
• Ensure that excellent performance is acknowledged and reasons for success are shared amongst the team to the benefit of all.
• Provide quality conformance feedback weekly (but daily monitoring and policing).
• Missed SLA processing daily.
• Respond or manage response to challenges regarding agent performance.

​​​​​​​Training and Development (5%) –

• Identify training requirements for team members and escalate to manager.
• Provide guidance and coaching to team members.
• Updating team members with any changes taking place in the Service Desk standards and procedures (new versions, changes, upgrades)
• Ensure all technical tips & tricks, 3rd level diagnostics are documented and available.
• Team-specific training weekly and as required.

REQUIREMENTS:

Qualifications –

• Degree/ Diploma in Management or equivalent.
• Relevant Certifications such as CompTIA A+ N+ advantageous.

​​​​​​​Experience/Skills –

• Minimum of 5 years of experience as a Help Desk Technician or related positions in call centres, customer service, or IT.
• Minimum of 2-3 years' experience as a Supervisor/Team Leader.
• Knowledge of ITIL or other IT service management frameworks is a plus.
• Familiarity with operating systems and software management.
• Proficiency in troubleshooting techniques.
• Valid South Africa ID.

ATTRIBUTES:

• Attention to detail.
• Mentoring and coaching.
• Report writing.
• Remote diagnostics.
• Remote support.
• Prioritising.
• Initiatives and Self-motivation.
• Interpersonal relationships.
• Professionalism.
• Good written and verbal Communication skills.
• Good time-management.
• Technical skills.

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ENVIRONMENT:

• Own the end-to-end design and development of sophisticated Power BI dashboards and management information solutions for the Licence to Operate programme. 
• This is not simply a dashboard-building role.
• The individual must be sufficiently senior to engage stakeholders, interrogate requirements, understand complex risk and control data, integrate multiple data sources and independently translate business questions into high-quality analytical products.

DUTIES:

• Design, build and deploy sophisticated Power BI dashboards and reporting solutions.
• Work with business, risk, technology and control stakeholders to understand the underlying questions dashboards need to answer.
• Analyse and integrate data from multiple systems and data sources, including situations where the data landscape may initially be unclear.
• Understand the underlying controls, metrics, KRIs, KPIs, thresholds, risk indicators and management actions represented by the data.
• Develop appropriate data models, semantic layers, measures and calculations required to support the dashboards.
• Design reporting that enables users to move from enterprise-level risk visibility through to detailed underlying drivers and exceptions.

Build tailored dashboard experiences for different audiences, including:

• Executive leadership
• Management
• Risk and control owners
• Technical and operational teams
• Enable drill-down, trend analysis, exception reporting, root-cause exploration and proactive identification of emerging risks.
• Ensure dashboards are performant, scalable, intuitive and maintainable.
• Establish appropriate Power BI development standards, documentation and governance.
• Work closely with the UI/UX Designer to ensure dashboards are both analytically rigorous and exceptionally easy to consume.
• Provide documentation and knowledge transfer to the client’s internal teams.

REQUIREMENTS:

• We are looking for a highly experienced Power BI specialist, ideally with 8+ years of BI/data analytics experience and significant enterprise Power BI delivery experience.

Strong candidates should demonstrate:

• Advanced Power BI development expertise.
• Expert-level DAX.
• Strong Power Query / M capability.
• Advanced data modelling and dimensional modelling.
• Experience integrating multiple and heterogeneous data sources.
• Strong SQL capability.
• Experience with Power BI Service, workspaces, deployment, security and governance.
• Strong understanding of dashboard performance optimisation.
• Experience designing executive and management dashboards, rather than purely operational reports.
• Ability to work independently with senior stakeholders and ambiguous requirements.
• Strong analytical capability and ability to understand what the data is actually communicating.

Highly Desirable:

• Experience within a large bank or financial services environment, particularly in one or more of:
• Technology risk, operational risk, controls, compliance, regulatory reporting, technology operations, IT service management, resilience or Licence to Operate environments.

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ENVIRONMENT:

• Our client is seeking an Intermediate Full Stack Developer to join a remote team working across a WPF and Blazor desktop application and an ASP.NET Core cloud platform.
• The role involves completing assigned development tickets under the guidance of the Senior Full Stack Developer/Team Lead, with opportunities for increased ownership and professional growth.
• The successful candidate will also develop AI-assisted workflows, including Claude Code, and work later hours to support users, with a two- to three-day turnaround expected on assigned tickets.

DUTIES:

• Develop features and fix bugs across the WPF + Blazor desktop application and the cloud platform
• (ASP.NET Core, Blazor, EF Core, MSSQL), working from tickets assigned by the Team Lead.
• Write clean, maintainable code and follow established patterns and standards across both products.
• Build familiarity with AI-assisted coding tools, particularly Claude Code, to support day to day development.
• Assist with database work including schema changes, migrations, and query optimisation across SQLite (desktop) and MSSQL (cloud), under guidance.
• Support CI/CD processes for desktop and cloud deployments.
• Contribute to improving performance, reliability, and user experience across both products.
• Communicate progress on assigned tickets clearly to the Team Lead.
• May assist with initial bug intake and follow up (for example via Discord or social media channels) as the role develops.

REQUIREMENTS:

• Intermediate-level experience as a Full Stack Developer, comfortable working independently on assigned tasks.
• Solid working knowledge of C#, ASP.NET Core, Blazor, and Entity Framework Core.
• Exposure to or willingness to build strong proficiency in AI-assisted coding tools, particularly Claude Code.
• Working experience with either SQLite or Microsoft SQL Server, with an interest in strengthening both.
• Some exposure to building or operating cloud-hosted applications.

ATTRIBUTES:

• Comfortable receiving direction and prioritisation from a Team Lead and communicating progress clearly.
• Strong problem-solving skills and attention to code quality.
• Ability to work remotely and manage your own time on assigned work.
• A genuine interest or passion for sim racing or motorsport is a real requirement for this role, not just a bonus.
• Passion signals such as owning a sim rig or playing racing games like Gran Turismo are viewed very positively.

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ENVIRONMENT:

• A dynamic provider of innovative Software & Systems seeks a meticulous, self-driven and strong technical Service Desk Support Incident Analyst who will be responsible for ticket movement and conforming to customer requirements.
• You monitor all open tickets/cases with careful consideration for tickets at risk of breach and tickets/cases that have already breached and review ticket/case content and flags non-adherence to ticket logging protocol, collate data from ticket/case journals and provide to customer.
• The Incident Analyst will also be responsible for SLA reporting for corporates on a daily weekly and monthly basis and highlighting missed SLAs and pending upliftment's and the processing thereof once approves.
• Applicants must have Matric/Grade 12, a relevant Certificate, 2-3 years’ experience within a technical support/ customer service call centre environment with Intermediate to Advanced
• MS Excel and MS Word proficiency.

DUTIES:

Ticket Monitoring and Conformance Management (30%) –

• Monitor ticket movement, paying special attention to the pending list and identify ticket/cases approaching breach and tickets/cases that have already breached.
• Flag tickets in breach with concerned Service Desk Interns, Systems Technician or Systems Engineer and highlight this with the relevant team leader.
• Regularly examine tickets, cases, and emails by paying careful attention to query handling and ticket logging protocol.
• Periodically compare customer call-records against company records and escalate/resolve discrepancies.
• Review internal and external audit reports to identify gaps in processes where SLAs have been missed and ticket/case data has been inadequately captured.
• Collate and deliver compelling and comprehensive evidence with a view to internal/external proceedings.
• Spearhead call interventions by identifying trends in errors and policy nonadherence to internal best practice.
• Participate in creating initiatives and ticketing protocol refreshers and training in general and for specific teams.
• Strive for continued improvement by championing quality.
• Investigate and report on trends such as: Missed SLAs, Pending Upliftment’s, Missing data, Incorrect data, Update requests, Breach alerts, Ticket counts, False positive recalculations, Customer portals check in, SLA of doom.

Reporting (20%) –

• Synthesize reports adhering to the internal reporting protocol and branding guidelines.
• Compile daily missed SLA and disseminate to Team Leaders, Service Desk Managers, HOD (Head of Department).
• Collate and publish periodic pending upliftment reports to the management team.
• Evaluate information by assessing the reliability of the source, and the validity and quality of information, to gain informed insights.
• Publish customer open ticket reporting daily.
• Furnish customer with current updates on open tickets.
• Collate SLA reporting for all corporates.
• Supply Internal Reporting as and when requested.

Customer Service and Service Level Validation (15%) –

• Ensure that client feedback is accurate and timebound.
• Ensure that all client engagement is clear, tactful, honest, and professional.
• Regularly assess SLA conformance against contractual obligation for Line1 and Line 2 teams.
• Routinely contribute to service validation and sign off reports.

Policies and Procedures (5%) –

• Adhere to company policies and procedures code and regulations.
• Conform to the reasonable instructions of any employee in authority over yourself, which is not stipulated in your job description.
• Familiarize yourself with relevant policies and procedures pertaining to the role.
• Demonstrate consistent application of internal procedures.

REQUIREMENTS:

• Matric / Grade 12.
• Investigations Certificate.
• 2-3 Years’ experience within a technical support/ customer service call centre environment.
• Technical skills.
• MS Excel and MS Word, intermediate/ Advanced.

ATTRIBUTES:

• Attention to detail.
• Prioritising.
• Agility.
• Initiatives and Self-motivation.
• Interpersonal relationships.
• Professionalism.
• Good written and verbal Communication skills.
• Good time-management.

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ENVIRONMENT:

• Our client is a mobile communication platform designed to connect deskless and frontline workers who lack corporate email or digital access.  They are looking for a highly driven and commercially astute Business Development Manager to accelerate their growth by identifying, developing, and closing new business opportunities.
• This position goes beyond prospecting as you will leverage existing networks, enterprise relationships, dormant opportunities, referral channels, and previous customer relationships to build a robust sales pipeline and convert qualified opportunities into revenue-generating clients. 
• You will own opportunities through the full sales journey, from initial engagement and qualification through to contract signature and handover for implementation.

DUTIES:

Pipeline Development

• Identify and engage enterprise-level prospects.
• Proactively build and manage a pipeline of qualified opportunities.
• Re-engage historical leads and dormant prospects.
• Leverage existing networks, referrals, industry contacts, and previous customer relationships to generate new business.
• Conduct targeted outreach via phone, email, LinkedIn, networking events, and strategic partnerships.

Opportunity Management

• Qualify opportunities against business needs, budget, authority, timeline, and strategic fit.
• Lead discovery conversations to uncover client challenges and requirements.
• Progress opportunities through the sales funnel stages.
• Collaborate with internal stakeholders to develop tailored client solutions.
• Ensure all opportunities are accurately maintained within the CRM.

Revenue Generation

• Take ownership of opportunities through to deal closure.
• Negotiate commercial terms in conjunction with leadership where required.
• Facilitate smooth handover to implementation teams after contract signature.
• Contribute directly to new monthly recurring revenue (MRR) growth targets.

REQUIREMENTS

• 3+ years of B2B sales, business development, SDR, account executive, or similar experience.
• Proven track record of generating and closing enterprise opportunities.
• Experience selling SaaS, technology, managed services, or digital solutions.
• Demonstrated success in achieving revenue targets.
• Strong understanding of consultative and solution-based selling.

ATTRIBUTES

• Exceptional relationship-building and networking abilities.
• Strong commercial and business acumen.
• Excellent questioning, negotiation, and closing skills.
• Ability to engage confidently with decision-makers and executives.
• Self-motivated, resilient, and results-driven.
• Highly organised with strong CRM discipline.

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ENVIRONMENT:

• A trusted leader in the logistics industry, the company efficiently transports goods across South Africa and is recognised for its reliability, safety and exceptional service.
• Through a well-maintained fleet, advanced systems and optimised long-haul routes, they provide timely, compliant and dependable freight solutions. They are seeking a Fleet Controller to oversee fleet operations, including route planning, vehicle maintenance, driver management and compliance with company policies and regulatory requirements.
• Working Hours are from 06:00am to 18:00pm, Monday to Friday.

DUTIES:

Operational Oversight

• Plan, manage, and optimise line haul schedules to ensure timely deliveries and maximum resource utilisation.
• Monitor the movement of vehicles, ensuring adherence to planned routes and schedules.
• Collaborate with dispatchers, fleet controllers and branch managers to maintain seamless operations.

Fleet Management

• Ensure the line haul fleet is well-maintained, compliance with regulations, and operationally efficient.
• Coordinate with the workshop to schedule routine services and resolve vehicle breakdowns promptly.
• Track and report on fleet utilisation and fuel efficiency to drive cost savings.

Compliance and Safety

• Ensure all line haul operations comply with company policies, industry standards, and local and national transportation regulations.

Team Leadership

• Lead, motivate, and manage line haul drivers and support staff to ensure high levels of performance and accountability.
• Foster strong communication and teamwork across the operations department.

Customer and Stakeholder Communication

• Work closely with customers to ensure service delivery meets or exceeds expectations.
• Address and resolve service issues or delays in a timely and professional manner.
• Provide regular updates and reports to senior management on line haul performance.

REQUIREMENTS:

• Grade 12 / Matric Qualification non-negotiable.
• Proven experience in transport industry, with a minimum of 3 years in fleet planning and control.
• Strong leadership and team management skills.
• Proficient in Microsoft Office

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ENVIRONMENT:

• A global SharePoint Consultancy seeks the strong technical aptitude & commercial acumen of a Business Analyst who will serve as the bridge between clients and technical teams, gathering and documenting business requirements, creating work breakdown structures (WBS), and developing functional and technical specifications for projects.
• You will conduct client workshops, analyse business processes, and translate client needs into comprehensive technical solutions leveraging Microsoft 365 productivity tools.
• You will grow into a Technical Account Manager role where you will also manage client relationships, identify growth opportunities, and ensure project deliverables meet client expectations.
• The ideal candidate must have a Bachelor's Degree in Information Systems/Business Administration/Computer Science, or related field with at least 3+ years of experience in Business Analysis, preferably in a technical environment and strong proficiency in Microsoft 365 productivity suite including SharePoint, PowerApps, Power Automate, and Logic Apps.
• You also need to be familiar with Microsoft Copilot and AI-enhanced productivity tools.

DUTIES:

Business Analysis –

• Conduct client workshops and discovery sessions to gather and document business requirements.
• Analyse client business processes and identify opportunities for productivity improvements.
• Create detailed work breakdown structures (WBS) for accurate project planning and estimation.
• Develop comprehensive functional specifications that clearly define project scope and deliverables.
• Create technical specifications that translate business requirements into implementation details.
• Document solution architecture and design decisions.
• Validate requirements with stakeholders to ensure alignment with business objectives.
• Perform gap analysis between current state and desired future state.

Technical Knowledge & Application –

• Apply deep understanding of Microsoft 365 productivity suite to design effective solutions.
• Recommend appropriate technologies and approaches based on client requirements (SharePoint, PowerApps, Power Automate, Logic Apps, Copilot).
• Stay current with Microsoft product updates and new features.
• Evaluate technical feasibility of proposed solutions.
• Collaborate with Developers to ensure technical specifications are correctly implemented.
• Assist in troubleshooting and resolving technical issues.
• Create solution demonstrations and proof of concepts for clients.

Client Relationship Management –

• Build and maintain strong relationships with client stakeholders at all levels.
• Communicate effectively with clients to understand their business challenges and goals.
• Translate technical concepts into business terms that clients can understand.
• Present solutions and recommendations to clients professionally and persuasively.
• Manage client expectations throughout the project lifecycle.
• Identify and pursue opportunities for additional services and solutions.
• Serve as a trusted advisor on productivity solutions and best practices.

​​​​​​​Project Support –

• Work closely with Project Managers to ensure deliverables meet requirements.
• Support User Acceptance Testing and solution validation.
• Create documentation for end-user training and knowledge transfer.
• Participate in project status meetings and provide updates on requirements and specifications.
• Assist in managing scope changes and their impact on project timelines and budgets.
• Support project handovers to Support and Maintenance teams.
• Contribute to continuous improvement of project delivery methodologies.

REQUIREMENTS:

Qualifications –

• Bachelor's Degree in Information Systems, Business Administration, Computer Science, or related field.
• Microsoft Certifications are a plus (MS-600, PL-200, MS-900).

​​​​​​​Experience/Skills –

• 3+ Years of experience in Business Analysis, preferably in a technical environment.
• Strong knowledge of Microsoft 365 productivity suite including SharePoint, PowerApps, Power Automate, and Logic Apps.
• Experience creating work breakdown structures, functional specifications, and technical documentation.
• Familiarity with Microsoft Copilot and AI-enhanced productivity tools.
• Proven ability to gather and analyse business requirements.
• Experience working directly with clients in a consulting or professional services environment.
• Strong understanding of business process analysis and improvement.
• Excellent written and verbal communication skills.
• Ability to translate complex technical concepts for non-technical audiences.
• Experience with workshop facilitation and requirements gathering techniques.

Preferred to haves –

• Previous experience in a technical account management or client-facing technical role.
• Understanding of Software Development Lifecycle and delivery methodologies.
• Experience with Project Management tools and techniques.
• Knowledge of Business Analysis frameworks and best practices.
• Experience with Agile/Scrum methodologies.
• Prior experience in IT consulting or professional services.
• IIBA Certification (ECBA, CCBA, or CBAP) or equivalent.

ATTRIBUTES:

• Excellent analytical and problem-solving skills.
• Strong interpersonal and relationship-building abilities.
• Detail-oriented with a commitment to quality.
• Proactive approach to identifying client needs and solutions.
• Ability to work efficiently under pressure and meet deadlines.
• Self-motivated with a strong work ethic.
• Adaptable and flexible in a fast-paced environment.
• Customer-focused mindset with excellent client service orientation.
• Collaborative team player with the ability to work across departments.
• Growth mindset with eagerness to learn and develop new skills.
• Professional demeanour with executive presence when dealing with clients.

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ENVIRONMENT:

• DELIVER consistent, high-quality technical support that keeps client environments stable, secure, and performing as the next Dedicated Support Engineer (S2 – Networks & Security, Cloud & Business Applications) wanted by a dynamic ICT Service Provider in Somerset West.
• You will be responsible for handling support requests, troubleshooting technical issues, assisting with escalations, and contributing to ongoing improvements across systems and processes.
• This is a role for someone who enjoys solving problems, working with structure, and taking ownership of tasks from start to finish.
• Applicants will require 4-5 years suitable work experience including strong troubleshooting, problem-solving skills and the ability to handle increasing complexity over time.
• You must also possess a valid Driver’s Licence and own reliable car, and this role will require regular travel to client sites.

DUTIES:

Support & Troubleshooting (Core) –

• Handle incoming support requests via the Helpdesk system.
• Diagnose and resolve user, system, and network-related issues.
• Ensure all work is logged clearly with notes and next steps.
• Follow structured troubleshooting processes.

Escalation & Technical Support –

• Escalate issues when required with clear and complete information.
• Support higher-level troubleshooting where needed.
• Follow escalation paths and processes correctly.
• Assist in resolving more complex technical issues over time.

Systems & Stability –

• Contribute to maintaining stable and reliable client environments.
• Identify recurring issues and flag for improvement.
• Assist in implementing fixes and preventative measures.

Documentation & SOP Compliance (Non-Negotiable) –

• Follow all SOPs and internal processes.
• Document work clearly and consistently.
• Update knowledge base articles where required.
• Ensure no work is completed without proper logging.

Communication & Professionalism –

• Communicate clearly with clients and internal teams.
• Provide regular updates on work in progress.
• Manage expectations professionally.
• Maintain a calm, solution-focused approach.

REQUIREMENTS:

• 4-5 Years relevant work experience.
• Strong troubleshooting and problem-solving ability.
• Ability to handle increasing complexity over time.
• Continuous improvement in technical capability.
• A valid Driver’s License and own reliable car and this role will require regular travel to client sites.

ATTRIBUTES:

• Enjoys solving problems and working with systems.
• Is organised and follows process naturally.
• Communicates clearly and professionally.
• Takes pride in doing work properly.
• Is reliable, consistent, and accountable.
• Wants to grow in a technical environment.

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ENVIRONMENT:

• Our client operates a real-time communications platform offering call tracking, number privacy, click-to-call, SMS and WhatsApp solutions to clients across South Africa, the UK and Europe.
• When a call has to connect, it has to connect.  They are hiring one person to keep the platform healthy, including the infrastructure it runs on, its security posture and the customers who depend on it.
• This is a hands-on role offering real ownership from day one, working directly with a small, senior engineering team who will provide training on the technology stack.

You will own three key areas:

 Platform & DevOps (~40%)

• Deploy and monitor their production Docker Swarm fleet on AWS, including EC2, RDS PostgreSQL, ElastiCache Redis, S3 and SES.
• Keep the Celery queue environment healthy by identifying backlogs, stalled schedulers and memory-intensive workers before customers are affected.
• Manage their ELK stack, including Elasticsearch, Logstash, Kibana and Metricbeat, as well as their alerting rules.
• Triage Sentry errors, own the weekly systems-health review and keep runbooks up to date.
• Support continuous integration through GitHub Actions, staging deployments and database maintenance.

Security (~25%)

• Own the SentinelOne EDR console, including endpoint coverage, alert triage and escalation.
• Run Greenbone vulnerability scans, act on the findings and ensure scan targets remain accurate.
• Own GitHub security hygiene, including Dependabot alerts, dependency upgrades, secret scanning and branch protection.
• Maintain fail2ban, AWS WAF and firewall rules across the voice and Session Border Controller (SBC) fleet.
• Track penetration-testing findings through to closure.

Product & Customer Support (~35%)

• Provide Tier 1–2 support for their Voice, SMS and WhatsApp products.
• Investigate call-quality, routing and Call Detail Record (CDR) issues across FreeSWITCH, FusionPBX and their SBCs.
• Investigate SMS delivery and Delivery Receipt (DLR) issues with SMPP suppliers.
• Provision numbers (DIDs), configure routing and transfer numbers between accounts.
• Log and drive supplier tickets while keeping customers and account managers informed.

What They Need from You:

• At least two years of experience in a commercial DevOps, Systems Administration, Network Operations Centre (NOC), Site Reliability Engineering (SRE) or technical-support engineering role. This is not an entry-level position.
• Confidence working with Linux (Ubuntu), including shell, Systemd, journald, networking and SSH.
• Practical Docker experience, with the ability to read a Compose file and troubleshoot a container that will not start.
• Working knowledge of AWS, including EC2, RDS, S3, IAM and security groups.
• Sufficient Python knowledge to read Django code, run a management command and fix a minor bug.
• SQL skills sufficient to answer support-related questions using the database.
• Confidence working with Git and GitHub.
• Willingness to carry an on-call phone as part of a shared rota.
• Strong written communication skills. A significant part of the role involves clearly explaining what happened and what was done to resolve it.

On-Call Responsibilities:

• The platform carries live calls and messages and therefore requires support outside standard office hours.
• You will join a shared after-hours rota with the engineering team.
• You will never be the only person available, as every escalation path ends with a senior engineer.
• You will not join the rota until you can perform production deployments without supervision.
• A standby allowance applies for every week that you carry the phone, and any night work is compensated with leave.

Bonus Points For:

• Exposure to VoIP/SIP technologies such as FreeSWITCH, Asterisk or Kamailio, or experience with SMPP/SMS.
• Experience with Elasticsearch, Kibana, Grafana or similar observability tools.
• Experience with security tools and practices, including EDR, vulnerability scanners, WAF and CIS hardening.
• Experience with Ansible, Terraform or other Infrastructure-as-Code tools.
• A security certification such as Security+, eJPT or an Azure/AWS security certification, or a Linux certification such as RHCSA or LFCS.

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ENVIRONMENT:

• A leader in biomedical engineering and medical-device innovation is seeking a highly organised, detail-oriented and proactive Executive Support and Office Coordinator to join their team. The successful candidate must hold a diploma or degree in Business Administration, Office Management, Human Resources or a related field.

DUTIES:

REQUIREMENTS:

Executive Support & Office Coordination

• Manage the Managing Director’s calendar, meetings, appointments, and travel with precision.
• Coordinate internal and external communication, acting as a professional first point of contact.
• Prepare meeting agendas, minutes, briefing notes, and follow‑up action lists.
• Maintain confidentiality when handling sensitive commercial, personnel, and strategic information.
• Organise domestic and international travel, including itineraries, visas, accommodation, and logistics.
• Track commitments, deadlines, and delegated actions to ensure follow‑through.

Administrative & Operational Support

• Prepare reports, presentations, correspondence, and documentation as required.
• Assist with HR coordination tasks (leave tracking, onboarding logistics, policy distribution).
• Support Finance and Operations with administrative tasks such as reconciliations, documentation, and compliance submissions.
• Maintain structured filing systems (digital and physical) for easy retrieval and audit readiness.
• Coordinate meetings, workshops, and internal events.

Digital Workflow Usage & Light Automation

• (This is the “digital skill potential” section — realistic and deliverable.)
• Use the automated workflows, digital assistants, and structured systems developed by the Special Projects & Automation Manager.
• Provide feedback on workflow usability, bottlenecks, and opportunities for refinement.

Use AI‑enabled tools for:

• drafting correspondence
• summarising meeting notes
• preparing briefing packs
• generating structured action registers
• Maintain SharePoint lists, digital registers, and structured data repositories.
• Assist in testing new workflows and reporting issues or improvement ideas.
• Ensure consistent adoption of approved digital processes across the executive office.

HR Coordination (Non‑Specialist)

• Support HR with onboarding logistics (documentation, scheduling, access setup).
• Assist with leave approvals, employee communication, and policy distribution.
• Maintain accurate HR records and ensure compliance with approved workflows.
• Coordinate training schedules, performance review documentation, and employee communication.

Relationship Management & Communication

• Liaise professionally with employees, management, external partners, and service providers.
• Maintain positive working relationships across departments.
• Represent the Managing Director’s office with maturity, discretion, and professionalism.

REQUIREMENTS:

Qualifications

• Diploma or degree in Business Administration, Office Management, HR, or related field.
• Strong digital literacy and comfort with modern tools (Microsoft 365, SharePoint, Teams).
• Exposure to AI‑assisted tools or willingness to learn.

Experience

• 3–7 years in an Executive Assistant, Personal Assistant, or senior administrative role.
• Experience supporting senior executives in a fast‑paced environment.
• Experience with HR coordination or administrative support is advantageous.

ATTRIBUTES:

• Highly organised, detail‑oriented, and proactive.
• Strong written and verbal communication skills.
• High discretion and confidentiality.
• Comfortable with technology and eager to learn new digital tools.
• Calm under pressure and able to manage multiple priorities.
• Service‑oriented, reliable, and professional.

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ENVIRONMENT:

• A growing dynamic Investment and Commercial Property Management Firm is seeking a Property Analyst whose  responsibilities are extensive and varied, however, you will primarily be accountable for evaluating new acquisition and development opportunities, conducting due diligence investigations on all new opportunities, compiling sales packs, liaise with agents and maintaining weekly progress reports on new acquisitions, developments and sales.
• The principal challenges in the position is to find and analyse new acquisition opportunities that suites the investment criteria/strategy of the group including new development land, to find and analyse suitable development solutions for the existing land holdings within the current portfolio of the group and to identify properties for sale and drive marketing of such successfully. 
• The Property Analyst will be expected to demonstrate commitment and loyalty and perform all duties in accordance with the organisation’s office routines and procedures, keeping in mind the overall business objectives.

DUTIES:

New Acquisition Opportunities

• Liaise with agents to source new opportunities.
• Gather all the required information from the agents.
• Conduct market research to determine rental rates and capitalisation rates for specific areas.
• Evaluate all new opportunities including but not limited to financial feasibility.
• Present all new opportunities at weekly deal committee meetings.
• Communicate deal committee findings to all relevant agents.
• Ensure that all offers are submitted timeously after deal committee meetings.
• Collect all due diligence information of the accepted offers.
• Conduct due diligence investigations timeously.
• Prepare due diligence report, summarising all findings.
• Communicate due diligence outcome to agent/seller.
• Ensure all relevant information to assist with finance applications is sent to the Financial Director when required.
• Communicate outcome of finance application to agent/seller.

New Development Opportunities

• Liaise with the development department to determine preliminary development cost estimates.
• Prepare financial feasibilities for all development opportunities, when required.
• Liaise with other professionals involved in the development process if required.
• Finalise development timelines with the development department and other professionals involved, when required.
• Manage cost spent on the development vs approved budget, when required.
• Conduct marketing plan for the rental of available rentable space.
• Liaise with agents to market the available rentable space in the development.
• Prepare rental proposals for prospective tenants, when required
• Attend site meetings from time to time to ensure development is of the expected quality and will be delivered within the expected timeline.
• Present all new development opportunities at weekly deal committee meetings.

Sales

• Assist in the preparation of sales figures of properties identified for sale.
• Liaise with the relevant agents in terms of marketing the identified property.
• Prepare sales packs for the identified properties to be sent to agents, when required.
• Following up with agents in terms of marketing progress.
• Oversee the updating of weekly sales reports.
• Compile all due diligence information required by a purchaser when required.

Miscellaneous Tasks

• Assist in the preparation and submission of tenders, when required.
• Add hoc tasks as required by management.
• Develop and maintain relationships with agents / brokers
• Add hoc market research, when required.

Key Performance Areas

• New acquisition / development origination
• Actual asset growth vs budget growth
• Actual development growth vs budget growth
• Development project performance in terms of actual cost vs budgetary cost and timelines
• Efficiency of disposal of identified sale properties in relation to turnaround time

Key Performance Indicators

• New acquisition report, deal sheet
• Actual growth vs budget growth report
• Actual development growth vs budget growth report
• Development project cost vs budgeted cost and actual delivery date vs planned timelines
• Sales report

REQUIREMENTS:

• Property acquisition and development experience.
• Market research and property analysis experience.
• Financial feasibility assessment skills.
• Knowledge of rental rates and capitalisation rates.
• Due diligence investigation and reporting experience.
• Property development cost and budget management experience.
• Development timeline and project performance monitoring.
• Property marketing and rental proposal preparation.
• Property sales support and sales reporting experience.
• Tender preparation and submission experience.
• Ability to prepare acquisition reports, deal sheets and growth reports.
• Ability to compile financial information for finance applications.
• Experience liaising with agents, brokers, sellers, purchasers and development professionals.
• Ability to present opportunities at deal committee meetings.
• Ability to attend site meetings and monitor quality, costs and timelines.

ATTRIBUTES:

• Strong analytical and financial acumen.
• Excellent research and evaluation skills.
• Strong communication and presentation skills.
• Relationship-building and stakeholder-management ability.
• Commercially minded and opportunity focused.
• Highly organised and deadline driven.
• Detail oriented and thorough.
• Proactive and results driven.
• Strong negotiation and influencing skills.
• Able to manage multiple opportunities simultaneously.
• Sound judgement and decision-making ability.
• Accountable and dependable.
• Adaptable and willing to handle ad hoc responsibilities.
• Strong report-writing and administrative skills.

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ENVIRONMENT:

• A dynamic and growing investment and commercial property management firm is seeking an experienced Property Portfolio Manager to serve as the commercial custodian of a diverse, multi-asset property portfolio located across the Greater Gauteng area.
• The successful candidate will assume full ownership of the portfolio’s financial performance, with a strong focus on maximising Net Operating Income, driving tenant retention across various asset classes, and ensuring strict operational and statutory compliance.
• This will be achieved by providing strategic direction to direct reports and effectively collaborating with shared support functions, including Facilities Management and Finance, to deliver an exceptional tenant environment and optimise investment returns for the business.

DUTIES:

Financial & Commercial Management (NOI Optimization)

• Budgeting & Forecasting: Prepare, manage, and take ultimate accountability for the annual income and expenditure budgets across all assets in the portfolio.
• NOI Growth: Identify and implement strategies to maximize Net Operating Income by driving rental growth, reducing vacancies, and strictly controlling operating expenses without compromising asset quality.
• Arrears Management: Monitor arrears, enforce debtor control policies, and resolve outstanding tenant arrears swiftly to optimize cash flow.
• Utility & Recovery Management: Oversee the accurate billing and recovery of municipal utilities, operating costs, and other tenant-recoverable expenses.
• Reporting: Compile monthly management reports for the Regional Head, detailing financial performance, variance analysis, leasing activity, and risk mitigation strategies.

Tenant Retention & Relationship Management

• Stakeholder Engagement: Act as the point of escalation and relationship manager for key tenants across the
• Commercial, Retail, Industrial portfolio.
• Retention Strategies: Proactively manage lease expires.  Initiate renewal negotiations well in advance (tailored to the specific asset class) to maximize the Weighted Average Lease Expiry (WALE) and minimize void periods.
• Customer Experience: Champion a high-quality tenant experience, recognizing the distinct needs of each asset class (tenant experience vs footfall/turnover drivers in Retail).
• Dispute Resolution: Handle and resolve complex tenant complaints and lease disputes efficiently and legally.

Leasing & Marketing

• Vacancy Management: Drive the letting of vacant space. Appoint, brief, and manage external leasing brokers where necessary, while actively pursuing direct deals.
• Lease Negotiation: Negotiate commercial terms (rentals, escalations, Tenant Installation allowances, beneficial
• occupation) in line with approved mandates.
• Market Intelligence: Continuously monitor the individual property markets / location trends to keep abreast of market rentals, competitor activity, and emerging trends in the commercial property market.

Operational & Facilities Oversight (Matrix Management)

• Functional Direction: Provide strategic and functional oversight to the dedicated Facilities Manager, ensuring the physical assets are maintained to the highest standards.
• SLA Management: Ensure that shared services (FM) and external contractors adhere to strict Service Level Agreements (SLAs) regarding planned preventative maintenance (PPM), reactive maintenance, cleaning, and security.
• Compliance & Risk: Ensure total adherence to Occupational Health & Safety (OHS) legislation, fire compliance, and municipal bylaws across all properties. Conduct regular site inspections alongside the Facilities Manager.
• Capex Projects: Collaborate with the FM team to identify, budget for, and oversee capital expenditure (Capex) projects, upgrades, and tenant installations (TI).

Leadership & People Management

• Direct Supervision: Lead, mentor, and manage the performance of the Property Administrator, ensuring high standards in lease administration, query resolution, and day-to-day tenant communication.
• Cross-Functional Collaboration: Foster a highly collaborative environment between Property Management, Facilities Management, and Finance to ensure a seamless, "one-team" approach to portfolio management.
• Performance Reviews: Conduct regular KPIs assessments and development discussions with direct reports

REQUIREMENTS:

Education & Professional Memberships:

• Bachelor’s Degree in Property Studies, Real Estate, Finance, or Business Management.

Experience:

• Minimum of 5–7 years of experience in a Commercial Property Portfolio Management or similar role.
• Crucial: Proven experience managing a diverse, multi-sector portfolio.
• Demonstrated experience holding bottom-line accountability for NOI and financial reporting.
• Experience in matrix management (collaborating with and directing shared services/facilities teams).
• Concluding lease renewals from start to end.

ATTRIBUTES:

• Deep understanding of commercial property law, lease agreements, property management principles.
• Eye for detail and constantly thinking about the tenant experience (customer satisfaction mindset).
• Understanding of facilities management and management of same.
• Strong financial acumen with the ability to interpret income statements, manage budgets, and calculate yields.
• Excellent negotiation, communication and conflict-resolution skills.
• High EQ with the ability to adapt communication styles across a diverse tenant base (from corporate CEOs to small business owners).
• Proficiency in MDA, MRI, Excel, Outlook, SharePoint, Microsoft CoPilot

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ENVIRONMENT:

• A student accommodation provider is seeking an experienced Residence Manager to lead and support residence-life operations across its portfolio of residences. The successful candidate will play a key leadership role in creating a safe, inclusive and learner-centred environment while managing the performance and professional development of Residence Coordinators and support staff. 
• The Residence Manager will collaborate with internal stakeholders, campus partners and external service providers to uphold organisational values and ensure operational excellence across all residences.

DUTIES:

Leadership and Staff Management

• Provide direct supervision, coaching and performance management to Residence Coordinators and administrative staff.
• Facilitate regular team meetings, one-on-one sessions and professional development initiatives.
• Support employee growth, engagement and retention.
• Lead the recruitment, onboarding and training of Residence Coordinators.

Strategic Oversight and Programme Development

• Guide the planning and implementation of residential programmes aligned with institutional goals for student success, wellness, inclusion and engagement.
• Evaluate the effectiveness of residence initiatives through data-driven assessments.
• Identify areas for improvement and provide appropriate recommendations.

Crisis Management and Emergency Response

• Serve as a senior point of contact within the organisation’s crisis-management structure.
• Oversee crisis-response protocols and ensure residence staff are adequately trained and prepared.
• Coordinate with campus safety, counselling and healthcare services during emergencies.
• Support the effective management and resolution of critical incidents.

Policy Enforcement and Student Conduct

• Manage student conduct matters within the residences in accordance with institutional policies.
• Ensure the fair, consistent and professional application of conduct policies across all residences.
• Train Residence Coordinators in appropriate early-intervention techniques.
• Escalate serious conduct matters to the relevant department or authority.

Operations and Facilities Management

• Oversee facilities management across all assigned residences.
• Coordinate safety inspections, maintenance tracking and long-term infrastructure planning.
• Work closely with facilities, maintenance and residence operations teams regarding repairs.
• Coordinate move-in and move-out activities, occupancy requirements and related logistics.
• Liaise with and manage external service providers, including cleaning and security companies.
• Monitor service-level performance and ensure consistently high standards across all residences.

Occupancy and Administration

• Monitor occupancy trends and collaborate with relevant housing departments.
• Manage room changes, cancellations, placements and reallocations.
• Ensure student placement, vacancy and occupancy databases are updated accurately and timeously.
• Maintain complete and accurate administrative records.

Stakeholder Engagement and Communication

• Act as the liaison between Residence Coordinators, campus personnel and external service providers.
• Build and maintain effective working relationships with internal and external stakeholders.
• Address complex escalations from students and families professionally and with a solutions-focused approach.
• Communicate operational matters clearly and timeously.

Assessment and Reporting

• Maintain accurate records of student engagement, incidents, operational matters and outcomes.
• Contribute to departmental assessments and management reports.
• Prepare monthly and quarterly reports covering incidents, service delivery, maintenance and operational performance.
• Use operational information and feedback to support continuous improvement.

Event Coordination

• Support major residence events, including orientations, welcome weekends, year-end gatherings, student activities and emergency drills.
• Coordinate event logistics, resources and staffing requirements.
• Ensure events are conducted safely and provide a positive experience for all participants.

Additional Responsibilities

• Undertake special projects and additional responsibilities as directed by senior management.

REQUIREMENTS:

• Proven ability to manage, motivate and develop a professional team.
• Demonstrated ability to lead through influence.
• Sound understanding of student development, residential education and crisis response.
• Strong project management, planning and organisational skills.
• Ability to collaborate effectively across departments and with diverse groups.
• Excellent written and verbal communication skills.
• Proficiency in student housing management systems and general office technology.
• Ability to manage confidential and sensitive information with discretion.
• Experience in developing and evaluating residential programmes and student-engagement strategies.
• Knowledge of applicable legislation, regulations and best practices governing student accommodation and higher-education housing.
• Strong conflict-resolution, problem-solving and decision-making abilities.
• Professional, service-oriented and solutions-focused approach.

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ENVIRONMENT:

• A leading property management company is seeking an experienced Facilities Manager to oversee the general condition, safety and functionality of the buildings within an assigned portfolio.
• The successful candidate will ensure that all properties remain safe, healthy, fully operational and compliant with company policies, the National Facilities Management Strategy and relevant industry regulations. 
• The role includes managing service providers, executing and monitoring Service Level Agreements and lease obligations, coordinating maintenance activities, managing capital expenditure and delivering accurate operational reports. 

DUTIES:

Building Condition Assessments

• Conduct and compile annual building condition assessment reports.
• Identify repair, maintenance and renovation requirements.
• Prepare initial cost estimates for identified maintenance and repair work.
• Recommend appropriate corrective and preventative measures.

Facilities Management and Compliance

• Ensure all asset registers and Planned Preventative Maintenance schedules are accurate and current.
• Ensure all planned maintenance activities and services are completed on time and according to the required service specifications.
• Deliver an integrated facilities management solution in line with organisational strategies, policies and procedures.
• Ensure all required work permits are issued before work commences on-site.
• Implement and maintain Occupational Health and Safety requirements in accordance with the organisation’s SHEQ policies.
• Manage service providers according to the requirements of applicable Service Level Agreements and service contracts.
• Ensure compliance with ISO 9001, ISO 14001 and ISO 18001 quality, environmental, health and safety standards.
• Maintain appropriate emergency and disaster-preparedness policies and procedures.
• Ensure staff receive ongoing emergency preparedness training, mentoring and support.
• Conduct quarterly property inspections, vacant-land inspections and entry and exit inspections.

Contractor and Service Provider Management

• Ensure faults, service issues and Occupational Health and Safety concerns are logged through the Help Desk.
• Raise tickets with the relevant suppliers or internal employees and ensure matters are resolved within agreed SLA timeframes.
• Manage building-fabric repairs, lighting replacements and the stock control of lighting consumables.
• Coordinate electrical, plumbing, structural and general maintenance activities.
• Manage minor ad hoc maintenance projects.
• Inspect completed work and ensure all job cards are appropriately signed off.
• Review service-provider and internal team performance against agreed SLAs.
• Report service failures and non-conformances to the relevant management representatives.
• Maintain an accurate and up-to-date facilities document library at regional and head-office levels.

Repairs and Maintenance

• Oversee and manage all repair and maintenance activities.
• Coordinate preventative and corrective maintenance across assigned properties.
• Monitor the quality, progress and completion of maintenance work.
• Sign off completed work after confirming that it meets the approved scope and quality standards.
• Minimise operational disruptions by ensuring maintenance requirements are addressed promptly.

Tenant Installations and Capital Expenditure

• Manage tenant installations and associated repair and maintenance requirements.
• Take responsibility for capital expenditure and ensure projects are delivered within approved budgets.
• Calculate and compare the cost of goods and services to maximise cost-effectiveness.
• Monitor expenditure and identify opportunities to improve financial and operational efficiencies.
• Ensure completed work complies with the approved scope, budget and quality requirements.
• Reporting and Cost Management
• Prepare accurate monthly facilities management reports.
• Report on outstanding Help Desk tickets and their resolution status.
• Provide updates on Occupational Health and Safety matters.
• Monitor and report on SLA performance.
• Report on the progress of ad hoc maintenance work and projects.
• Track and report on budgeted expenditure against actual costs.
• Provide additional operational reports as required.
• Recommend measures to improve cost control and operational efficiency.

REQUIREMENTS:

• Grade 12 or an equivalent qualification.
• An appropriate tertiary qualification in Facilities Management, Construction, Mechanical Engineering, Technical Studies, Drafting or a related discipline.
• A Project Management qualification would be advantageous.
• Three to five years of relevant facilities management experience within commercial, retail or industrial property environments.

Technical Skills and Knowledge

• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Experience working with MDA or a similar property management system.
• Intermediate technical knowledge of building infrastructure, mechanical systems, technical services and soft services.
• Sound understanding of soft-services management.
• Knowledge of the Occupational Health and Safety Act.
• Knowledge of ISO 9001 Quality Management requirements.
• Understanding of ISO 14001 Environmental Management and ISO 18001 Occupational Health and Safety standards.
• Knowledge of Planned Preventative Maintenance programmes.
• Experience managing contractors, service providers, SLAs and service contracts.
• Sound budgeting, cost-control and reporting skills.

ATTRIBUTES:

• Demonstrates initiative and a proactive approach.
• Strong supervisory and team-management skills.
• Customer-focused and service-oriented.
• Able to work effectively as part of a team.
• Builds and maintains sustainable professional relationships.
• Deadline-driven and highly motivated.
• Strong commitment to quality.
• Innovative and solutions-focused.
• Able to remain effective under pressure.
• Strong analytical and problem-solving abilities.
• Organised, methodical and detail-oriented.
• Excellent planning, scheduling and objective-setting skills.
• Strong written and verbal communication skills.

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ENVIRONMENT:

• A privately-owned property investment company with their head office in Stellenbosch, is looking for a dynamic individual for the role of Asset Manager to increase the value of the portfolio through the optimisation of the portfolio performance.  
• The Asset Manager takes full responsibility for buildings allocated to them in terms of performance. 

DUTIES:

• Portfolio Performance – Running Monthly Manco meetings with Property Management and reporting through to EXCO on allocated portfolio’s performance (Financial, Vacancies, Arrears, Legal etc.)
• Strategic formulation – formulate, implement and present tactical and operational strategy for each building after detailed financial and operational analysis including macro and micro trends and other appropriate research;
• Optimising returns – optimise the performance of each building through recycling buildings where required and ensuring optimum operational management;
• Minimise risk exposure – assisting with assessing the impact on building as a result of demographic changes including the development of competing buildings, increased credit risk of tenants, etc;
• Reporting timeously in respect of performance of the portfolio against benchmarks and objectives including returns, valuations, operations performance, etc, benchmarking;
• Annual budgeting and monthly reviews of 10 year income, expense and capex budgets;
• Responsible for the annual valuation process;
• Property information – ensure that all property information both hard copy and electronic are up to date and correct;
• Interact with property and facilities management as well as growth and acquisitions.

REQUIREMENTS:

Financial Acumen

• Accounting – understand and interpret income statements, balance sheets, accounts entries, basic tax, construct cash flows, etc;
• Budgeting – compilation of and implementation of the operating income and capex budgets for all properties within the allocated portfolio;
• Investment – understand and apply investment criteria, effect of income, expenses and capex on investments, understand and construct valuations;
• Investment – implementing strategy to operate within required return on assets;
• Specific property portfolio ratios and benchmarks – understand and interpret specific ratios and benchmarks.
• Optimisation – assisting in optimising asset level performance through the combination of knowledge of market and benchmarking to improve operating income.

Computer Literate

• Able to apply most MS software products, (definitely Excel ,Word and PowerPoint);
• Advanced Microsoft Excel skills beneficial;
• Knowledge of the in-house property and asset management system (MDA) would be beneficial.

Entrepreneurial

• Assist with identifying value-adding opportunities in portfolio;
• Identifying new acquisitions for consideration as well as identifying assets to be sold.

Qualifications And Experience

• BCom degree;
• Studying towards MSc – Property Studies would be beneficial;

ATTRIBUTES:

• Professional and good presentation skills;
• Communicate well with service providers, including property managers, centre managers and PRO’s;
• Able to form good relationships with clients and tenants.

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ENVIRONMENT:

• Our client is a strategic delivery hub that supports large-scale transformation programmes through human-led, technology-enabled solutions.
• Their Financial Services Transformation team delivers complex business and technology transformation initiatives for clients across the banking and financial services sectors.
• This role contributes to the successful delivery of digitally enabled programmes by combining business analysis, project delivery and stakeholder engagement to drive sustainable business value and effective change outcomes.

DUTIES:

• Deliver business analysis activities across banking and financial services transformation programmes.
• Support SAP-enabled and digitally enabled transformation initiatives within financial services organisations.
• Define, document and validate business requirements, processes and solution needs for transformation programmes.
• Apply project management and change management methodologies to support successful programme delivery.
• Collaboratively work with diverse teams and stakeholders to deliver complex problems with a key focus on benefits realisation and sustained value creation.
• Anticipate stakeholder needs, developing and discussing potential solutions pre-emptively.

REQUIREMENTS:

• Degree in Business, Finance, Economics, Accounting or a related discipline.
• PRINCE2 Practitioner / Project Management Professional (PMP) /Agile Project Management, Certified Scrum or equivalent delivery qualification desirable.
• Financial services, business analysis or change management certification are desirable.

Experience Required

• Experience in banking, insurance or financial services environments
• Business analysis experience on digitally enabled programmes

ATTRIBUTES:

• Strong communication, leadership, and stakeholder management skills, with the ability to lead teams and deliver results.

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ENVIRONMENT:

• The Front-end Developer 2 is responsible for the front-end development of sciORIAN™, a cloud-based Service & Application Solution platform that enhances our client’s  existing products and services.
• In collaboration with both internal and external developers, all custom dashboards and applications for the platform are analysed, shaped, and developed. These include, but are not limited to, data visualizations, user flows, internationalization, reports, customized notifications, and mobile development.
• A key role is played in the entire application development cycle, from analysis to development and release. Additionally, technical support is provided to the Digital Solutions management team throughout the development lifecycle.

DUTIES:

• Work in a cross-functional team to deliver data driven digital solutions from specification through implementation and deployment (CICD).
• Take ownership of features, collaborate with domain experts, and contribute to architectural decisions.
• Write clean, efficient, and maintainable code that meets the project requirements.
• Develop deeper understanding of programming concepts, architectures, and technologies.
• Contribute to the development of the product architecture with attention to UI/UX and performance.
• Conduct thorough testing, troubleshooting, debugging, and software upgrades to validate functionality and ensure high-quality deliverables.
• Work independently or facilitate a team to address user-reported bugs and provide quick resolutions to issues reported in production applications.
• Create and maintain up-to-date documentation of code, (non-)functional application requirements, business processes, workflows, systems architecture, features and user guides ensuring that relevant information is easily accessible.
• Stay up to date with the latest software development trends, technologies, and frameworks.
• Collaborate effectively within an agile team environment, actively participating in daily stand-ups, sprint planning, and retrospectives.
• Communicate daily work, challenges, and solutions, share ideas and receive feedback constructively with team members.
• Play a pro-active role in beta testing and market introduction of sciORIAN™.

REQUIREMENTS:

Qualifications

• Bachelor or Master's Degree in Information Technology, Electronics-ICT, Computer Science, Software Engineering or comparable relevant.
• Minimum 5-10 years of experience in software development.

Essential Skills & Experiences

• Excellent analytical skills (critical thinking, data analysis, research, communication, problem solving, …).
• Proficient with web development technologies (Angular, JavaScript/Typescript, HTML5, …).
• Strong UI programming skills ((s)CSS, responsive design, handicap access, …).
• Experience with frontend frameworks and tools (NgRx, ECharts, RxJS, Storybook, Nx Monorepo, …).
• Experience with UI and UX design projects.
• Experience with development in an international environment (translations, units, time zones, …).
• Experience with mobile development (PWA, Ionic, …).
• Familiar with Agile practices (Azure DevOps).
• Creative, critical mind and design knowledge.
• Highly motivated, with an outgoing personality, well organized and able to work independently and in a team.
• Willing to join a strategic fast-growing solution platform  company and committed to contributing to its success.
• Communicate fluently English.

Additional Desired/Typical Skills and Experiences

• Interested in IoT architecture – from connectivity to aggregation, analytics, and visualization layers.
• Affinity for industrial automation.
• Experience in feed mill and/or rendering process technology is a plus.
• Experience with liquid dosing techniques is a plus.

Physical Effort Needed

• Sitting, concentrating, and utilizing computer for prolonged periods of time. Extensive use of telephone/email communication, and verbal communication. Some light lifting (5 kg) periodically is possible, as well as bending, pushing, climbing stairs, reaching, walking, and standing for extended period of time are possible.

Travel

• Travel may be required.