Current Vacancies at Discovery Limited

Key Purpose

This role falls within the Discovery Group Forensic department and reports to the Operations Manager.  The purpose of the role will be to be a specialist in his/her own role and play a supportive role in assisting management with the general functions of the team.  

Areas of responsibility may include but not limited to

The successful job applicant will be responsible for, but not limited to, the following broad job functions:

• Accountable for independently leading and conducting his/her own quality investigations.
• Supportive role to management in Implementing fraud prevention programs and creating awareness with role-players.
• Highly developed analytical and investigative skills with consistent high performance.
• Mentoring, supporting, and coaching direct peers on a continual basis to excel in performance and service delivery.
• Play a significant role in long-term planning and identifying new methods in detecting risks/fraud.
• Handle own administrative functions required independently and/or with minimal support.
• Identify quality issues and take corrective steps.
• Relationship building with internal and external clients to achieve objectives.

Technical Skills and Knowledge

• Commitment to get the job done 
• Good verbal and writing skills
• Negotiable
• Demonstrate commitment to high professional ethical standards and a diverse workplace
• Plans activities and projects well in advance and takes account of possible changing circumstances
• Easily establishes good relationships with customers and peers
• Ability to communicate clearly and concisely
• Assertiveness
• Takes initiative and works under own direction
• Keeps emotions under control during difficult situations
• Diplomatic
• Judgment and good decision making
• Takes responsibility with no blame shifting
• Encourages others to value team culture
• Adaptable to new ways of doing business
• Conflict management
• Demonstrated ability to decompose complex problems
• Solution orientated
• Remains focused and does not get distracted by irrelevant things.
• Innovative process management
• Self-starting, able to work with minimal direction/support from management 
• Strong analytical/investigative skills and attention to detail
• Interpretation of data leading to decision making insight
• Problem solving
• Proficient in MS office suite
• Can distill complex issue to a short and simple explanation
• Can work well with others and upper management

Education and Experience

Minimum requirements:

• Grade 12
• Related field experience and/or qualification
• CFE qualification
• 5 years’ experience in forensic broker investigations

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About the role

Within the Benefit Management System area, the Business Analyst (Intermediate) will interface between multiple business areas and multiple teams that require deep integration of solutions. The role will support the project throughout the project lifecycle and will manage the release as well as post release monitoring. The Business Analyst in the BMS area must be technical with the ability to understand basic development principles including change management. The role might include coaching and mentoring of Junior BA's.

Areas of responsibility may include but not limited to:

The successful candidate will perform but not limited to the following key outputs in respect of the Benefit Management System portfolio:

The Business Analyst must have an expert understanding of:

• the system development life cycle and can explain the importance of the BA and change management role in each stage
• the distinction between business, functional and non-functional requirements
• the differences between business requirements and business rules
• the role of BA in supporting delivery of requirements and ensuring operational readiness
• the types of project approaches such as Waterfall and Agile
• the types of change management approaches such as ADKAR
• the principles of system and user acceptance testing and the link to requirements documentation
• principles of project risks, issues, assumptions, and dependencies
• principles of business and IT strategy within the organization and in general

The Business Analyst must be able to demonstrate that they can:

• Run a requirements gathering/JAD workshop to gather new requirements
• Perform project estimation for BA tasks
• make recommendations for requirements approaches
• Produce an accurate impact assessment document with approval from all stakeholders
• Present to senior stakeholders
• Direct a process improvement program
• Create training material to facilitate adoption of new system features
• Construct complex process, diagrams, standard operating procedures, and workinstructions
• resolve requirements conflict through effective stakeholder engagement
• offer support and guidance to junior and intermediate business analysts 
• identify and document project risks, issues, assumptions, and dependencies
• perform quality assurance of business analysis deliverables
• manage and co-ordinate work and priorities of a team of junior BA’s
• work with senior stakeholders to determine business change impact
• perform analysis at a strategic level and understand principles of business and enterprise architecture

Competencies

The successful candidate must demonstrate the following competencies:

• Analytical thinking
• Personal organisation and time management skills
• Business writing skills, presentation, and facilitation skills 
• Communication skills (written, verbal/presenting, and listening)
• Stress management skills and negotiation skills
• Change management
• Client-driven and results oriented
• Able to resolve conflict
• Creative and innovative
• Self-driven
• Diligence

Education and Experience

• BSc Computer Science or equivalent 3-year IT qualification
• Change Management course, BPMN Course, PM training or qualification
• At least 3-years’ experience as a Business Analyst 
• Change Management exp in a systems environment 
• Solution development and software testing

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Key Purpose of the role

Oversee claims and claims finance for Group Risk.

Areas of responsibility may include but not limited to

• SLA and day-to-day tasks tracked and managed.
• Ensure quality assessments and audits are done.  Ensure service provided and measured through effective leadership.
• Manage staff through team leaders, assist with staff development, coaching and training to optimize staff performance.
• Attend client and broker meetings when required.
• Effective participation in system enhancements.
• Manage team measures and incentive criteria.
• Drive efficiency to enhance processes.
• Assist with forensic investigations/training.

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task.
• Good at follow through
• Exceptional ability to communicate written and orally.
• Problem solving and solution focused.
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office.
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way.
• Outstanding customer service skills
• Willing to do client and broker visits where necessary.

Education and Experience

• Matric – essential. 
• COP (Retirement Funds 1 and 2) or any post matric qualification – Preferred.
• Microsoft Office skills, i.e., Outlook, Excel and Word are mandatory.
• Employee Benefits Industry-related knowledge essential.
• 3+years’ experience in a Team Leader role.

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Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.

To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

Behavioural Competencies

• Following instruction and procedures (Self-development)
• Analysing  (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication
• Working under pressure

Personal Attribute and Skills:

• Customer Centric
• Able to work during international business hours (UK Time zone)

Education and Experience

Education:

• Matric
• South African  accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment

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Key Purpose

To support the Marketing Consultants in within Discovery Invest to:

• Drive brand awareness and growth
• Drive utilisation within our client base

Areas of responsibility may include but not limited to:

• Involvement in campaign development and ideation
• First line quality check and proof reading
• Updating, monitoring and following up on the delivery of activities in the project plan
• Briefing in creative assets, content, campaigns to various agencies and internal teams such as our design agencies, Language team, CVM (Customer Value Management) team, social media, and digital advertising teams
• Involvement in testing before go-lives, communication distribution and advertising flighting

Competencies

• MS Office
• Time and project management
• Communicate well in English both in writing and verbally
• Develop audience appropriate communication
• Critically evaluate communication elements such as content and creative
• Attention to detail and accuracy
• Self-starter mentality
• Curiosity – unafraid to ask questions to learn more
• Sense of urgency

Education and Experience

• Completed BCom Marketing Degree is Essential
• No experience required
• Between the age of 19 - 33
• Clear credit (ITC) and no criminal record
• Currently unemployed
• Currently not participating in a learnership or graduate program
• Effective communication in written and verbal English

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Key Purpose

The role of the query analyst is to support both internal and external stakeholders with queries around benefits. Also to liaise with key stakeholders and maintain their relationships. In addition, the administrator will be responsible for identifying trends and to report on them.

Areas of responsibility may include but not limited to

• Build analytics tools that utilise the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.
• Assemble large, complex data sets that meet functional or non-functional business requirements and align data architecture with business requirements.
•  Processes, cleanses, and verifies the integrity of data used for analysis.
• Liaise and collaborate with relevant stakeholders, providing support to the entire department for its data centric needs.
• Collaborate with subject matter experts to select the relevant sources of information and translates the business requirements into data mining/science outcomes.
• Presents findings and observations to team for development of recommendations.
  • Data management sets for:Electricity consumption via
  • Municipality/Landlord
  • Power meter data
  • Solar power
  • Generator data
  • HVAC
  • Water consumption:
  • Water meters
  • Grey and rainwater
  • Other consumption:
  • Diesel data
  • Gas data (Egoli & LPG)
  • Systems data

Personal Attributes and Skills

• Takes initiative and works under own direction
• Works productively in a high-pressure environment
• Relates well to people at all levels
• Expresses opinions, information and key points of an argument clearly
• Responds quickly to the needs of the client and to their reactions and feedback
• Writes in a well-structured and logical way
• Interpersonal skills
• Verbal & Written communication skills
• Resilience
• Attention to detail
• Time management skills
•  Excellent problem-solving skills

Education and Experience

•  3 - 5 years working experience building and optimizing data sets. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
•  3 - 5 years strong analytic skills related to working with unstructured datasets.
•  A successful history of manipulating, processing, and extracting value from large, disconnected datasets.
• PowerBI Development experience and development experience
• Knowledge of Microsoft Excel, Word and Outlook
• Proficient with the following computer packages:
• Ms Excel skills
• PowerBI Development experience and development experience

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Key Purpose 

Work closely with a passionate Applications Infrastructure support team to identify and investigate problems. The role requires conducting root cause analysis and identification of suitable solutions for the Applications Infrastructure team. 

Areas of responsibility may include but not limited to:

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Applications Infrastructure portfolio:

• Conduct trend analysis of series data, both systematically and manually to determine common occurrences and recurring issues.
• Log problems on the problems register.
• Determine the impact of a problem by determining severity, frequency and cost.
• Using impact assessments to determine priority of a problem relative to other problems and business activities.
• Provide updates to the Problem Manager.
• Determine the absolute cause of the problem by various means, including, but not limited to recreating the issues in a test environment, reviewing system design, asking relevant questions to stakeholders.
• Identify interim and long term solutions, taking into account cost effectiveness & ease of implementation.
• Review a business/technical specification prior to development and identify any potential problems that could be created with the proposed solution.
• Also to identify any missed requirements that would lead to future problems.
• Document and present the Problem Reports related to identified problems.
• Provide assessments of risks, impacts, severity, possible alternative solutions, status of investigation and recommendations.
• Produce project management reports per team (monthly) giving area-specific analysis of all problems.
• Participate in internal forums such as Support Services Work Group and lead workstreams, to contribute to the methodology and standards.
• Ensure that knowledge acquired in the Release process is shared within the larger Support community.

Regional Analysts are required to:

• Walk the floor and be available to assist agents who require system support.
• Daily check-ins with top ticket loggers.
• Daily check-ins with all Team Leaders & Service Managers.
• Scheduled engagement sessions with trainers on ticket logging & knowledge sharing regarding the 529help, DTS, and Incident Management processes.
• Assist DTS with new project rollouts when required.
• Buddy/troubleshoot/monitor agents who require system support when required.
• During major outages, the regional analyst is required to be on the floor and feedback findings.
• Escalate system issues with the relevant teams.
• Continuously feedback to Team Leaders on when fixes are going live to address system issues being experienced in the team.
• After fixes are taken live the analyst is required to regularly check-in with impacted agents to gauge whether the change was beneficial.
• Project role outs: ensure regression testing is conducted between various teams.
• Understand the areas of concern within the region and feedback to the various forums.
• Build stakeholder rapport.

Competencies

The successful candidate must demonstrate the following competencies:

• Self-starter who takes ownership, is accountable, and is able to work with minimal supervision.
• Excellent communicator who follows and leads interchangeably
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines 
• Strong stakeholder management skills 
• Adherence to risk management rules and procedures
• Able to deal with complexity and migrate between detailed and high level requirements
• Tenacious, stress management ability
• Excellent written and verbal communication skills

Education and Experience

• Matric/Grade 12 Certification
• ITIL V3 Certification
• Minimum of 2+ years’ Problem Analysis experience 
• Strong statistical analysis and reporting
• Experience in problem solving and Root Cause Analysis

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Key Purpose

Increase the sales of the product range through building relationships, superior client service and technical knowledge.

Areas of responsibility may include but not limited to

All work must be done accurately, comprehensively and in-line with set quality standards and timelines.

• Increased Discovery Health product sales through building relationships, superior client service and technical expertise
• Create strategic business partnerships with multiple intermediary stakeholders.
• Relationship building with internal and external stakeholders.
• Project management of new business process, from end to end.
• Intermediary reporting and trend analysis.
• Consistently deliver Discovery Health value proposition.
• Escalated query resolution and troubleshooting
• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Review new business pipeline, follow-up, and tracking.
• Issuing of quotations
• Technical training and ongoing product support to financial advisors.
• Keeping up to date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and Skills

• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility, and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously

Education and Experience

Qualifications

• 3-5 years medical scheme industry experience (required)
• Business degree (advantageous)
• RE5 (preferable)
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
• Knowledge of MS Office Suite
• Sales experience (advantageous)
• Knowledge of MS Office Suite
• Business degree (advantageous)
• Relevant financial services industry experience is advantageous

Experience

• Relevant financial services industry experience is advantageous.
• Sound health industry experience
• Adviser consulting experience in the financial services industry
• An understanding of financial planning

Requirements

• Valid drivers license and insured and reliable car
• Smart-phone
• Willingness to travel

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Key Purpose

• As a Business Lead within the Finance and Commercial team at Vitality, you will be responsible for co-ordinating the various finance, commercial and project activities, partner relationships and project and analytical reporting within the finance and commercial team space.
• You will be responsible for understanding and creating the product vision, business case and product and finance specs on allocated initiatives as well as maximizing the value of the product and the work of the Development Team by managing the Product Backlog.
• Responsibilities include partner co-ordination on owned-product projects as well as integration of partners including onboarding of partners. You will also be responsible for partner, finance, campaign and product reporting setup and maintenance on allocated products.

Key Outputs

• Work with Product Management and business operations to understand and create the business case and product spec
• Work with solution team to understand solution and customer journey options
• Work with Operational Team for operational readiness
• Work with Marketing Team to create product marketing strategy
• Work closely with the Development Teams to drive product delivery:
• Act as the single decision maker giving direction to the team
• Prioritize and manage the Product Backlog
• Emerge Product Backlog Items (PBIs) together with the team
• Drive just-in-time PBI elaboration
• Elaborate product requirements into user stories and acceptance criteria
• Order the PBIs to best achieve product goals and missions
• Optimize the value of the work the Development Team performs
• Ensure that the Product Backlog is visible, transparent, and clear to all, and shows what the team will work on next
• Ensure the Development Team understands PBIs to the level needed
• Preform Backlog Refinement to prune and maintain the Product Backlog
• Ensure Definition of Ready (DoR) is met for all PBIs
• Drive Product Planning Workshops and Release Planning sessions
• Present product vision and goals for each release / sprint
• Present prioritized PBIs to the team in Sprint Planning
• Drive rapid product decision making
• Accept PBIs as per acceptance criteria and Definition of Done (DoD) in Sprint Reviews
• Take ownership and sign off on items developed and delivered within product portfolio.

Qualifications & Experience

• 2 to 4 years of strong analytical experience with data management function
• Project management or coordination experience advantageous
• 1 to 3 years Finance specific experience required
• Product Management/Delivery experience advantageous
• Ability to communicate effectively in multiple business areas (e.g., marketing, finance, operations, legal, systems etc.)
•  Strong relationship building skills – internal and external
• Business or Engineering degree

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Key Purpose

The Endpoint Security Engineer will to be employed to perform an Endpoint management and Release functions in the Endpoint Security Service team including to help maintain the Endoint security environment, and performing a admin role in the Endpoint Security Services Team

Areas of responsibility may include but not limited to

• Perform software deployments to Windows/MAC workstation and Windows servers. (Patching, upgrades, workstation - and server software installs)
• Vulnerability management and analytics.
• Perform incident, request, workflows calls and problem management.
• Capable in supporting a 24/7 coverage model with standby responsibilities.
• Provide direct and remote L2-L3 application/server support in the Windows and MacOS environments.
• Optimize employee satisfaction through a strong commitment to communication and customer service.
• Document configurations and procedures that will be transitioned to the help desk or support teams.
• Utilizes standard corporate tools to record change, incident, and problem activities for tracking purposes.
• Regular operational and management reporting.

Personal Attributes and Skills

• Ability to work in a team environment, outgoing and inter-personal skills
• Ability to work according to project deadlines, under pressure and cope with a highly stressful environment.
• Skilled in SQL, PowerBI, PowerShell
• Skilled Microsoft Endpoint Manager and MS Security management
• AWS or Azure Cloud certifications
• Ability to troubleshoot complex infrastructure related problems
• Mature, optimistic, energetic and positive
• High degree of accuracy and attention to detail essential
• Self-motivated, self-thinker and pro-active
• Deadline driven and willing to work overtime when necessary
• Sound work ethics, with the ability to work remotely when required
• Team player
• Willing to learn and develop oneself
• Strong Reporting and Data Analysis skills
• Value driven – Urgency, Integrity

Education and Experience

• 2+ years of relevant Endpoint Management in both Windows and MacOS experience in an enterprise environment.
• Must possess a strong knowledge of Windows Workstation 10/11 Windows server 2016 and above.
• Software installation and troubleshooting skills.
• 2+ year MacOS software installation and troubleshooting skills.
• 3+ years of Desktop support in enterprise environments.
• Vulnerability management and analytics knowledge is a plus.

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Key Purpose

We’re Vitality, improving people’s health around the world through best-in-class evidence, science, technology and most importantly our people. Vitality encourages changes in lifestyle that reduce health care costs, both in the short run and long term, by rewarding members for addressing their specific health issues. Vitality wellness programs serve companies in a wide range of sizes and industries, improving individuals’ health and well-being as well as employers’ bottom lines. Vitality brings a global perspective through successful partnerships with large employers and best-in class insurers around the world, in countries including the United States, United Kingdom, South Africa, China, Singapore and Australia. Join Vitality and transform health around the world.

Our Product Design team oversees the strategy, ideation, design, plan and execution of all digital products and features created for our members. We are seeking a UX Researcher to join our team.

As a UX Researcher, you will have your hand on the pulse of user needs and goals. You will provide actionable and meaningful data-driven insights that represent the voice of multiple users. You will collaborate across product, design and development teams to evaluate current and upcoming user research needs that help to improve product definition and drive business goals. Ultimately, your role as a UX researcher is to build up a picture of our target users based on their needs, wants, motivations, and pain-points. These insights will enable the wider design team to create user-friendly products based on real user feedback—not just our assumptions.

Areas of responsibility may include but are not limited to:

• This position requires a passionate, curious, empathetic thinker and self-driven team player who has experience working in fast-paced environments while applying both generative and evaluative research methods to build a larger understanding of users.

What you’ll do:

Research Planning and Recruitment

• Collaborate with product, designers and stakeholders to understand research needs.
• Develop well-crafted research plans with clear research objectives.
• Write research screeners and discussion guides.
• Recruit targeted end-users for specific research studies.

Data Collection

• Moderate one-on-one usability sessions.
• Help develop and implement quantitative surveys.
• Conduct stakeholder, client and user interviews.
• Recommend and apply other research methods as needed.

Data Analysis

• Extract insights about user behaviors.
• Translate user insights into actionable recommendations for the product team.

Presentation of Insights

• Present design research findings to the larger team in a clear and organized fashion.
• Craft personas and other “information radiators” (e.g. journey maps) to communicate insights across the design and development teams.

Strategy

• Work closely with the product team to identify research objectives.
• Establish and implement an overall research strategy.
• Help advance our UX maturity and contribute to our research repository.

Education and Experience

Skills needed for success in this role:

• 3+ years conducting user research for digital products with demonstrated business impact on the products you worked on
• Passion for defining and solving problems
• Listen, observe, and ask the right kinds of questions to gather insights that can be turned into actionable ideas
• Deep knowledge of an array of user research methodologies
• Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights
• Adherence to KPI metric-driven goals and exhibit KPI metric-oriented thinking
• Ability to expand on measurable outcomes
• Ability to plan design experiments – i.e., identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users
• Demonstrated skills developing use cases and scenarios, creating process flows, wireframes, and other UX deliverables
• Experience managing communications with clients and stakeholders
• Experience facilitating workshops with cross functional teams
• Experience integrating user research into product designs and design practices
• Excellent communication skills, including written, verbal, and presentation
• Strong project management skills, including the ability to execute several projects concurrently
• Experience with remote testing tools