Business Analyst (Intermediate) - Health Systems at Discovery Limited

About the role

Within the Benefit Management System area, the Business Analyst (Intermediate) will interface between multiple business areas and multiple teams that require deep integration of solutions. The role will support the project throughout the project lifecycle and will manage the release as well as post release monitoring. The Business Analyst in the BMS area must be technical with the ability to understand basic development principles including change management. The role might include coaching and mentoring of Junior BA's.

Areas of responsibility may include but not limited to:

The successful candidate will perform but not limited to the following key outputs in respect of the Benefit Management System portfolio:

The Business Analyst must have an expert understanding of:

• the system development life cycle and can explain the importance of the BA and change management role in each stage
• the distinction between business, functional and non-functional requirements
• the differences between business requirements and business rules
• the role of BA in supporting delivery of requirements and ensuring operational readiness
• the types of project approaches such as Waterfall and Agile
• the types of change management approaches such as ADKAR
• the principles of system and user acceptance testing and the link to requirements documentation
• principles of project risks, issues, assumptions, and dependencies
• principles of business and IT strategy within the organization and in general

The Business Analyst must be able to demonstrate that they can:

• Run a requirements gathering/JAD workshop to gather new requirements
• Perform project estimation for BA tasks
• make recommendations for requirements approaches
• Produce an accurate impact assessment document with approval from all stakeholders
• Present to senior stakeholders
• Direct a process improvement program
• Create training material to facilitate adoption of new system features
• Construct complex process, diagrams, standard operating procedures, and workinstructions
• resolve requirements conflict through effective stakeholder engagement
• offer support and guidance to junior and intermediate business analysts 
• identify and document project risks, issues, assumptions, and dependencies
• perform quality assurance of business analysis deliverables
• manage and co-ordinate work and priorities of a team of junior BA’s
• work with senior stakeholders to determine business change impact
• perform analysis at a strategic level and understand principles of business and enterprise architecture

Competencies

The successful candidate must demonstrate the following competencies:

• Analytical thinking
• Personal organisation and time management skills
• Business writing skills, presentation, and facilitation skills 
• Communication skills (written, verbal/presenting, and listening)
• Stress management skills and negotiation skills
• Change management
• Client-driven and results oriented
• Able to resolve conflict
• Creative and innovative
• Self-driven
• Diligence

Education and Experience

• BSc Computer Science or equivalent 3-year IT qualification
• Change Management course, BPMN Course, PM training or qualification
• At least 3-years’ experience as a Business Analyst 
• Change Management exp in a systems environment 
• Solution development and software testing