At Empact we are on a journey - a journey to do our best and be the best for our people, our clients, our partners, our community and our planet.
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Education and Experience required:
- Relevant tertiary qualification in food and beverage services or culinary arts is compulsory.
- Minimum 3 years’ experience of progressive culinary/kitchen management is compulsory.
- Hands on chef experience is compulsory.
- Knowledge of the computer is required.
- Experience working within budget guidelines to deliver results is compulsory.
- High volume, complex food service operation experience is highly desirable.
Knowledge, Skills and Competencies:
- Knowledge of the catering environment ranging from fine dining to restaurant dining.
- Knowledge of South African and industry specific laws.
- Communication skills.
- Basic management skills.
- Ability to balance budget and save on soft costs.
- Ability to work under pressure.
Key areas of responsibility:
- Managing daily operations of the kitchen area.
- Implementation of the production process.
- Managing overall administration of the unit.
- Attend to all functions as per client’s request.
- Managing Health and Safety of kitchen
- Coming up with innovated Menus weekly
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Education and experience required:
- Relevant tertiary qualification in food and beverage services or hospitality or culinary arts is compulsory
- Minimum 3 Years of experience in a similar role
- Experience in highly commercial and sensitive markets is compulsory
- Project Management experience in a hospitality/catering industry would be an advantage
- Implementation of change programmes, unit mobilization experience is advantageous
- Experience of working within brand guidelines to deliver results
- Experience in costing, budgets, forecasts and invoicing is advantageous
- Proven experience in managing successful departments/teams
- Driver’s License is required
Knowledge, Skills and Competencies:
- Knowledge of the catering environment ranging from fine dining to restaurant dining
- Knowledge of South African and industry-specific laws
- Customer service skills
- Management skills
- Communication skills
- Ability to arrange exceptional functions
- Ability to balance the budget and save on soft costs
- Ability to draft and extract reports
Key areas of responsibility:
- Managing daily operations of the assigned unit in accordance with sector strategy, contract specifications, and statutory regulations
- Implementation of the food production process
- Provide great quality service to clients
- Manage the execution of creative functions
- Menu planning, standardisation, adoption and costing
- Monitor the kitchen to ensure the cooks are using standardized recipes and quality of food is of the highest standard
- Daily bookkeeping procedures on worksmart – capturing of issues, sales, stock, banking’s etc.
- Managing the Food GP’s as per the budgeted targets
- Cash Handling – weekly banking to be balanced for pick up for G4S
- Managing the unit’s budgets to ensure that the budgeted targets are met monthly
- Implementation of minimum & maximum stock levels to controls stock days
- Electronic Meal ordering system to be fully functional and implemented within the unit
- Managing the HSE daily to ensure all records are up to date
- Managing People (i.e. staffing – workforce planning, payroll administration, leave management, performance management)
- Managing Customer Experience (through surveys and using data to improve the service offering)
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Key performance areas
Site Management
- Supports the bid design and build of any new business within the infrastructure portfolio within the scope of the role
- Implements mechanisms to stay abreast of issues impacting on facilities
- Develops project plans and schedules, and assesses the execution
- Produces weekly, monthly, and quarterly management reports as required by Regional
- Implements and ensures compliance with client policies and
- Manages relationships with all stakeholders including but not site client, suppliers and Empact group.
- Ensure operational effectiveness with minimal disruption to
- Ensures all work undertaken conforms to the Health and Safety Act and complies with National Building
- Ensures First Aiders and Fire Marshals are appointed and trained following
- Ensures cleaning staff efficiency on-site at all times and manages cleaning routines
- Coordinates the repairs and replacements of all office
- Supervises all outsourced facilities
Contractor/Vendor Management
- Assists Senior Management with the identification of suitably qualified contractors/vendors as determined by the business operational
- Conducts Progress & Performance reviews with contractors/vendors at the regional
- Oversees the contractor’s conformance to the client`s contracts and
- Assigns, monitors, and coordinates assignments (plan and organize work).
- Resolves conflicts with minimal or no disruptions to overall daily
- Ensures all escalations regarding contractor/vendor performance/non-performance are escalated to the line
Project Management
- Ensures accuracy and completeness of information submitted to management on projects to avoid delays.
- Prepares and distributes information and statistics for Management and client reports from
- Develops alternative processes and procedures to improve and expedite time frames, cost, and
- Communicates daily with contractors on progress and conducts weekly progress meetings
Budget Management
- Validates and approves all contractor/vendor quotations and invoices
- Manages all payments requests and ensures that payments are facilitated within contractual time frames.
- Implements measures to ensure accurate accruals and payments of utility
- Monitors the budget to ensure efficiency and effectiveness of operation while staying within budgetary limits.
- Plans, estimates, controls and administers the yearly costs/budgets
- Tracks progress in terms of requisition and payment process, invoice and requisition history, and payments made vs. payments outstanding
Document Management
- Reviews and approves contractor
- Ensures all documentation information
- Keeps records (hard copy and electronic) of all permits, and
- People Management
Leadership
- Leads by example in living the values of the organization
- Ensures the department is fully equipped to handle the workload and distribute workflow
- Coaches to ensure a full understanding of consequences of errors
- Creates an environment that fosters teamwork and co-operation amongst team members
- Communicates effectively, building and maintaining relationships
- Ensures consistent compliance to company policies and procedures, corporate governance, and relevant legislation
Attraction & Selection
- Ensures appropriate staffing and action accordingly
- Identifies need for the creation of the position and forward recommendation to direct manager and HR
- Ensures appointments are in line with EE targets/strategy
- Selects and places candidates in terms of agreed recruitment and selection process
- Retention
- Develops and empowers people, recognizing and rewarding value-added performance
Training and Development
- Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching performance improvement, and the creation and implementation of individual development plans
- Monitors implementation of training needs as per individual development plans
- Career Pathing and Succession Planning
- Identifies, manages, and develops talent
Performance Management
- Sets direct reports quantitative and qualitative performance objectives and ensures individual performance objectives are in place and reviewed to meet organizational and individual needs
- Ensures bi-annual performance reviews take place with direct reports, identifies poor performance, and takes proactive measures to implement improvement
Education and experience required:
- Grade 12 with at least a commerce/business management qualification
- At least 5 years experience in facilities or property management
- At least 3 years industrial site experience
- 5 years hard services, technical management experience
- Good understanding and experience of Safety, Health, Environment, and Quality
- Operational experience at management level
- Experience in managing technical and non-technical staff
- Working knowledge of equipment, materials, and supplies used in facilities management
- Driver’s License is required
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Education and Experience required:
- Minimum of 3 years’ experience in Service Industry – preferably from a solution contract sales industry
- Tertiary qualification (preferred)
- Valid SA driver’s license and own vehicle
- Experience in selling soft services /similar services would be an advantage
Knowledge, Skills and Competencies:
- Fully computer literate on MS Office, Advanced word, excel and PowerPoint skills
- Cold calling and telemarketing where necessary
- Experienced in sourcing new business, conducting “Needs Analysis” and preparing custom solution proposals.
- Proven sales track record achieving sales targets
- Excellent communication and presentation skills (written and verbal)
- Good interpersonal skills
- Ability to interact with clients at all levels
- Assertive
- Above average Excel, PowerPoint, Word and Outlook ability
Key areas of responsibility:
- Works with a defined sales quota focusing on initiating relationships with multi-level decision-makers through phone, marketing, e-mail / direct mail campaigns, in-person contacts / cold calling, networking, and presentations
- Achieves monthly sales targets as set out in budget
- Correctly cost new business achieving the maximum margin on new business
- Ensure contracts are correctly signed and filed for new business
- Plan, set budgets and targets
- Prepare quotes and present to clients as soon as possible meeting the client’s expectations.
- Prepare proposals which clearly set out the terms and conditions for the proposed contract tender
- Prospects potential customers within the target profile
- Develop, build and maintain strong relationships with potential customers
- Develop innovative and creative solutions to identify and develop new customers
- Proposes and closes sales that achieve set company target according to company policies and procedures
- Sustains sales activities, appointments, proposals, cold calls, database updates and reporting
- Keeps abreast of changes in technology and ability to increase knowledge of the cleaning industry and services the company offers
- PRO at client functions
- Maintain contact with existing clients and develop new business
- Timeous handling of queries
- Arrange monthly entertainment if and when necessary
- Where appropriate provide alternatives to ensure we get the business
- Formally introduce operations staff to new clients before commencement
- Ensure operational staff receives the correct documentation to start contracts or special job
- Provide onsite assistance on start of contract
- Follow-up with operations to ensure that contract is functioning in accordance with specifications
- Plan weekly sales prospects
- Set appointments
- Prepare and present weekly/monthly sales reports at month end /weekly sales meetings
- Develop add value to Sales Department
- Target projects
- Re-quoting at existing business
- Assist with training of new sales staff
- Survey prospective clients’ premises and compile quotations based on an agreed working rate per square meter as per specifications
- Able to handle a number of different assignments at the same time. Presentable, well spoken, strong personality, ability to manage timekeeping, assertive, goal orientated, and own transport is essential
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Desirable education and experience:
Knowledge Skills and Competencies required:
- Proficiency in English.
- Competency in MS Office: Outlook, Word, Excel and PowerPoint.
- Strong administrative skills with the ability to work in a pressurized environment, prioritizing and meeting competitive demands in a professional manner.
- Deadline orientated.
- Ability to deal with sensitive information in a confidential and professional manner (essential)
- Demonstrate a professional work ethic, integrity and loyalty.
- Excellent communication skills, both verbal and written.
- Team player – prepared to help.
- Excellent interpersonal skills.
- Good numeric skills.
- Must be able to multitask.
- Ability to interact effectively across all levels.
Key areas of responsibility:
- Comply with all health and safety legislation, policies and procedures.
- Comply with the Code of Ethics and Supercare Code of Business Conduct.
- Take minutes at Operations Meetings.
- Order uniforms.
- Update the dashboard.
- Processing monthly stock sheets.
- Preparation of reports.
- Provide general admin support to Contract Manager and employees.
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Education and Experience required:
- Relevant tertiary qualification in food and beverage services or culinary arts is compulsory.
- Minimum 2 years of experience of kitchen management is compulsory.
- Experience working within budget guidelines to deliver results is compulsory.
- High volume, complex foodservice operations experience is highly desirable.
Knowledge, Skills and Competencies:
- Knowledge of the catering environment ranging from fine dining to restaurant dining.
- Knowledge of South African and industry-specific laws.
- Customer service skills.
- People management skills.
- Communication skills.
- Ability to balance the budget and save on soft costs.
- Computer literate.
- Strong food skills
- Ability to come up with innovative menu’s
Key areas of responsibility:
- Managing daily operations of the assigned unit.
- Implementation of the production process.
- Managing food/labour costs
- Overall understanding of HACCP.
go to method of application »
Education and Experience required:
- Minimum of 2 years’ experience as a Cook in a contract catering environment is essential
- Customer Service experience is essential
- Matric is essential
- Professional Cookery certificate will be an advantage
- Experience in a Hotel environment will be an advantage.
Knowledge, Skills and Competencies:
- Knowledge of and compliance with food safety standards.
- Customer service and communications skills
- Contribute to effective teamwork
Key areas of responsibility:
- Preparation of food for daily kitchen production
- Provide quality food service
go to method of application »
Education and Experience required:
- Working experience in Hospitality Industry is essential
- Matric essential
- Customer service experience is an advantage
- Food and Beverage or Culinary Arts qualification would be an advantage.
Knowledge, Skills and Competencies:
- Knowledge of basic food preparation
- Communication skills
- Takes pride in personal appearance and hygiene
- Passionate about delivering a world class service to our clients and customers
Key areas of responsibility:
- Perform a variety of tasks associated with food production
- General support required front and back of house
go to method of application »
Education and Experience required:
- Minimum of 2 years’ experience as a Cook in a contract catering environment is essential
- Customer Service experience is essential
- Matric is essential
- Professional Cookery certificate will be an advantage
- Experience in a Hotel environment will be an advantage.
Knowledge, Skills and Competencies:
- Knowledge of and compliance with food safety standards.
- Customer service and communications skills
- Contribute to effective teamwork
Key areas of responsibility:
- Preparation of food for daily kitchen production
- Provide quality food service
Method of Application
Use the link(s) below to apply on company website.
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