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  • Posted: Sep 19, 2023
    Deadline: Not specified
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    Essity is a leading global hygiene and health company dedicated to improving well-being through our products and solutions, essentials for everyday life. The name Essity stems from the words essentials and necessities. Our sustainable business model creates value for people and nature. Working at Essity is not just a career; it is a chance to directly mak...
    Read more about this company

     

    Tick-Off Opr / Clerk - Shipping Clerk

    About the Role
    The Shipping Clerk will amongst other tasks be responsible for various manufacturing accounts transactions on SAP B1 such as material consumption for live factories. They will also be required to assist in identifying, flagging & investigating material variances on an ongoing basis, stock-taking activities and coordinating the loading/shipping of goods for dispatch to the export warehouse.
    We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. 

    What You Will Do

    • Responsible for issuing of material against work orders for the live factories.
    • Responsible for shipping of sub-assemblies between manufacturing processes.
    • Capturing of material charged to trials/samples etc.
    • Where necessary, assist in shipping & stock transfer transactions of finished goods to warehouses.
    • Tracking of pallet usage through the factories.
    • Keep a meticulous record of shipment information; inbound & outbound.
    • Assisting in coordinating the loading of goods on trucks for dispatch to the export warehouse.
    • Assist in monthly stock-taking activities.

    Who You Are

    • Must have Matric.
    • Minimum of 3 years’ experience in a same or similar role within a manufacturing environment.
    • Must have excellent computer skills, proficient in - Microsoft Office (especially Excel) and SAP B1.
    • Must be organized, skilled in reporting with attention to detail, accuracy and be deadline driven.
    • Must be able to collaborate and work across functional teams.
    • Must have good communication skills (verbal, written and listening).

    go to method of application »

    Customer Services Manager

    About the Role
    The Customer Service Manager will be responsible to assure efficient and accurate execution of Customer Service processes, aiming at maximum customer satisfaction. Will manage the activities of the team, so that the organization’s sales processes are effectively supported. Enhance processes and service through process improvements and digital transformation. We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. This role will report directly to the Business Logistics Director. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. 

    What You Will Do

    • Manage order to billing (O2B) process for all products’ categories in Health and Medical, Consumer Goods & Professional Hygiene.
    • Plan, prioritize, and schedule the team’s activities so that resources are used effectively, and that work schedules and targets are met to ensure product/service standards at highest quality.
    • Monitor status of activities to identify problematic areas and adapt measures to improve the overall performance of the team. Proactively manage all area of all CS processes to avoid or minimize negative impacts. 
    • Develop and monitor customer service indicators (KPI) to assure excellence in customer service. 
    • Manage complaint handling process and ensure timely response 
    • Develop, maintain, and monitor application of operating systems including policies and procedures, operating structure, and information flow; making sure data is entered correctly. incl. monitoring of pricing, trade terms, and all other Master Data within CS responsibilities
    • Assure all CS reporting is regularly provided (open orders/ BO, invoiced orders, etc.) 
    • Interact with Logistics & Demand Planning team to secure service levels at the lowest distribution cost (manage orders optimization and other cost reduction activities)
    • Liaise with functional or operational managers (for example in sales, marketing, finance, supply and logistics) to ensure that sales administration activities are integrated with other parts of the business and appropriate for current and future sales and marketing activities.
    • Manage, involve, and coordinate all CS related projects. Represent strong CS insight in all other business projects.
    • Lead, direct, evaluate and develop people and organization so that activities are completed accurately and on time.
    • Enhance processes and operations through digital transformation
    • Research and implement new ways to improve the customer experience
    • Develop and build strong relationships with key customers and sales

    Who You Are

    • Must have a post matric qualification of a University degree preferably in Business Administration or Commerce
    • Must have 5-6 years of work experience in customer service operations, preferably in an FMCG environment or similar
    • A minimum 2-3 years management experience in Customer Service 
    • Experience of SAP R3 is an added advantage
    • Proficiency in Microsoft Office, Outlook, and customer service software

    Method of Application

    Use the link(s) below to apply on company website.

     

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