Current Vacancies at Fancourt

The Links Golf Course Maintenance is now accepting applications for a Cleaner – someone with drive and passion for the industry and with the ability to maintain the Leading Hotel of the Worlds standards.
 
We need someone who is friendly and guest centric with a minimum of Grade 10 and general cleaning knowledge.
 
Duties include, but are not limited to: 

• Clean all areas as prescribed
• Keep all areas in a sanitary condition
• Replenish supplies when required
• Assist with ordering of stock and coordinates delivery
• Report all maintenance issues to Supervisor / Manager

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We need someone who is friendly and guest centric with a minimum of Grade 10 and general cleaning knowledge. You must also be physically fit to carry heavy items / objects.
 
Stock / stores experience would be advantageous. 
 
Duties include, but are not limited to: 

• To clean, service and maintain guest rooms, lodges and member bar balcony
• Turning mattresses, carrying extra bed and cots
• Supply fire wood to rooms, stack and light fires
• Remove and empty large rubbish bins
• Deliver bulk supplies to rooms
• Assist in cleaning hard-to-reach areas
• Clean the assigned rooms and all their fittings, fixtures and furniture
• Report and follow-up maintenance problems with the Housekeeper
• Keep the workplace, storerooms and surrounding areas clean and tidy at all times.

 Adverse working conditions:      

• Must be prepared to work weekends & Public holidays,
• Must be prepared to work shifts.

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The ideal candidate will strive to deliver a level of personalised service that exceeds the expectation of the guest, have excellent communication skills, and must be able to work under pressure, be able to multi task, not shy away from hard work, and have a keen eye for detail.
 
A minimum of Grade 12 or equivalent, a valid driver’s license with 2 - 3 years’ experience in a 5-star Hotel in a Front Office / Reception / Porters or F&B environment is required. The ideal candidate must be computer literate. A working knowledge of CIMSO / POS system would be advantageous. A butler certificate or similar qualification will be an advantage.
 
The ideal candidate must have: 

• The ability to be proactive in planning to ensure smooth arrivals, itinerary and departures of guest staying at The Manor House;
• The ability to provide accurate information to guests in a courteous manner, attend to and follow up on all reasonable guest requests and requirements and anticipates guests needs and ensure satisfactory service delivery;
• The ability to be able to make dinner reservations, golf reservations, spa bookings, book transfers required, booking tours, booking flights and follow up on lost luggage;
• Have good communication skills in order to communicate and leave a handover to with emphasis on accuracy and proper follow up;
• Good telephone etiquette and the ability to properly handle incoming and outgoing e-mails;
• To stay self-informed of all activities that are available in the city and establish close contacts with people in these areas to provide information, reservations; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours;
• The ability to recite all hotel services, hours of operations, key personnel, hotel policies, etc.;
• The ability to keep senior management well informed of any guest complaints or concerns and any action taken;
• The ability to keep the concierge desk, reception area, storage areas and Montagu Bar in an orderly manner, maintain 5-star standards of cleanliness at all times and log any maintenance issues;
• The ability to handle transactions such as Montagu bar charges, charges on guest accounts for any extras, daily account checks on packages and credits on guest accounts and taking payment on arrival and departures;
• Ensure smooth handling of guest vehicles; example, taking the vehicle to the valet service, parking guest vehicles;
• Ensure smooth and proper handling, storage and tagging of guest luggage, golf clubs;
• The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contractors;
• Have the adequate knowledge and ability to set up and serve meals and drinks (rooms, restaurant, private dinner, pool area) high tea and canapes, replenish and clear thereof;
• Duties include stock takes on a daily basis and the management of stock levels;
• Inspection of rooms and replenish of butler station guest supplies prior to guest arrival, daily checking of rooms with an impeccable eye for detail, providing a turndown service.

We are looking for candidates who have their own accommodation in George / surrounds, who are flexible if overtime is required, and who are fit and able to carry out the normal responsibilities attached to this role.

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The position requires that the candidate have a minimum qualification of Grade 12 or equivalent coupled with at least 1 year experience as a Houseman and/or 1 year experience in a similar position in a 4*/5* environment . A driver’s license will be ideal. Basic computer literacy will be an advantage. 
 
You must be able to work in a fast paced environment, you must be physically and mentally fit and able to do the job, and you must be willing and able to assist with other duties / projects from time to time.
 
Duties include, but are not limited to: 

• Issuing and receiving of stock
• Manage, maintain and administer the housekeeping store
• Stock taking and stock control on a daily basis
• Ensure Houseman and Room Attendants clean and maintain all OE
• Coordinate welcome letters, VIP gifting and room drops

Adverse working conditions:      

• Must be prepared to work weekends & Public holidays;
• Must be prepared to work shifts.