Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
Read more about this company
SIGNAL MANAGEMENT TECHNICIAN
Overall purpose of the job: To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.
Minimum qualifications and experience:
- PSIRA registration
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
Customer Engagement
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Administration
- Ensure all relevant documentation is completed accurately, neatly and in full.
- Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
- Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
- Accurate stock and inventory management.
Solutions Implementation
- Implement the specified solution as agreed with the customer on quotation acceptance.
Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
General
- Handling of classified information
- Completion of Case Studies to serve as training material for up & coming technicians.
- Teach, coach and mentor wireman and assistant technicians from time to time.
- Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
go to method of application »
SIGNAL MANAGEMENT TECHNICIAN
Overall purpose of the job: To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.
Minimum qualifications and experience:
- PSIRA registration
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
Customer Engagement
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Administration
- Ensure all relevant documentation is completed accurately, neatly and in full.
- Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
- Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
- Accurate stock and inventory management.
Solutions Implementation
- Implement the specified solution as agreed with the customer on quotation acceptance.
Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
General
- Handling of classified information
- Completion of Case Studies to serve as training material for up & coming technicians.
- Teach, coach and mentor wireman and assistant technicians from time to time.
- Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
go to method of application »
Driving Instructor
The overall purpose of this position is to facilitate, assess and present driver training interventions (classroom based, as well as in-car assessments) as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.
The required work area will also include regional branch visits and the working of irregular hours (including nightshift & Weekends from time to time).
Minimum Requirements:
- Driver’s License (EB)
- Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
- Microsoft Windows and Microsoft Office Packages
- Grade 12 / NQF 4
- PSIRA Grades E-B
- Assessor registration with ETDP SETA & SASSETA
- LMV Drivers License (Minimum of three years’ experience)
- Ability to communicate well in English
- Clear Criminal Record
Key Performance Areas:
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
go to method of application »
Purpose
The purpose of this position is to ensure that the professional and occupational outputs of the Tactical Training Instructor is executed in accordance with the incumbent’s defined job description, as well as organization policies and procedures, and that the incumbent at all times conform to legislative and ETQA regulations & requirements when carrying out designated vocational training responsibilities.
Key Job Outputs
- Conduct professional training interventions within Fidelity ADT
- Conduct on-the-job Tactical Training and Coaching with Armed Reaction Officers
- Participate actively externally and within the company as a professional trainer with initiatives related to training solutions.
- Consistently adhere to all training requirements to reduce risks associated with the learning and development.
- Compliance of all accredited Training interventions related to quality assurance with SASSETA, NKP, PSIRA, PFTC, CAA and others
- Attend to training functions as a team player in a manner that contributes to the control of resources logistics and assets to the best interest of the Company at all times.
Minimum Requirements
- Must have a grade 12 school qualification.
- PSIRA Registered Grade B
- Valid driver’s license Code: B
- Training and development qualification related to training or similar functional fields.
- At least five (5) years training experience within the security training environment.
- Strong people skills with proven ability to motivate both direct and indirect teams to perform at their best.
- Ability to work within an environment that is innovative and be able to utilize a common-sense approach with sound judgement and provide clear direction.
- Strong understanding of regulatory requirements, expectations and business impacts.
- Demonstrated high level of integrity and trustworthiness.
- Superior communication, interpersonal and presentation skills.
- Ability and willingness to travel, as required.
- Clear criminal record
- Proficiency in all Microsoft Office 365 packages.
go to method of application »
SIGNAL MANAGEMENT TECHNICIAN
Overall purpose of the job: To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.
Minimum qualifications and experience:
- PSIRA registration
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
Customer Engagement
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Administration
- Ensure all relevant documentation is completed accurately, neatly and in full.
- Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
- Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
- Accurate stock and inventory management.
Solutions Implementation
- Implement the specified solution as agreed with the customer on quotation acceptance.
Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
General
- Handling of classified information
- Completion of Case Studies to serve as training material for up & coming technicians.
- Teach, coach and mentor wireman and assistant technicians from time to time.
- Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
go to method of application »
Overall Purpose of the Job:
- Ensure effective completion of all administration duties pertaining the area.
Minimum qualifications and experience:
- Grade 12 or equivalent
- Excellent verbal and written communication
- Minimum of 2 years admin background
- Computer literate – MS Office
- Experience with Listener – advantageous
Main duties & Responsibilities:
- Incumbent has to collect quotes for allocated area.
- Check that quotes are on Listener.
- Assign quotes to a technician.
- Prioritize calls to optimize travelling time for technicians.
- Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
- Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
- Assist sales in booking technicians
- Voiding of Aged jobs and giving pipeline figures of installations
- Assisting JHB in sending job cards
- BNS and insurance reports
- Scheduling installations for CPT sales
- Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
- Follow up on Top 20, Low Bat and Overactive list
- Resolve all queries related to scheduling immediately and escalate complications.
- Assist technicians, loading of radios and putting on test
- EHS Assistance
- Technical assistance to clients
- Follow up on all jobs with forward for scheduling the same day.
- Ensure department runs efficiently by assisting to relieve in the absence of a team member.
- Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
- Assist in Technical invoicing
- Distribution of service and installation stock to Technicians.
go to method of application »
The main purpose of the job: To install electronic alarm and security equipment for domestic, commercial, and industrial sectors.
Qualification & experience:
- Matric or equivalent
- Minimum 5 years experience as an alarm technician
- Extensive programming, wiring, installations, and fault-finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade C)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
- Knowledge of CCTV, Intercom systems, and access control advantageous
- Able to work standby as and when required
Technical duties:
- Perform alarm installations as per quotation
- Program alarm panels/system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
Performance Standards:
- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to ADT prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices, and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties
General Duties:
- Download cites every morning
- Keep stock up to date and assist storeman with stock take
- Keep the company vehicle clean
- Submit petrol slips
Performance Standards:
- Ensure that stock is up to date at
- Ensure that stock is up to date at all times and report any discrepancies
- Ensure that the company vehicle is clean at all times
- Ensure that petrol slips are submitted weekly
Competencies (Technical & Behavioural):
- Action Oriented
- Priority setting
- Customer Focus
- Planning
- Interpersonal savvy
- Approachability
- Functional / Technical Skills
- Delegation
- Integrity and Trust
- Informing
Internal clients:
- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer
External clients:
go to method of application »
Overall Purpose of the Job:
- To contact clients with excessive alarms/faulty alarm systems and arrange technical call outs. Managing and coordinating ERB and Technicians.
Minimum Requirements...
Minimum qualifications and experience:
- Grade 12 / Matric
- Computer Literacy essential (MS Office; Outlook)
- Customer Service experience
- Knowledge of ADT systems, i.e. Listener and Technical experience (advantageous)
Job Specification...
Main duties & Responsibilities:
- Arrange technical call outs & ensure that technicians are adequately scheduled
- Arrange for excessive response letters to be delivered to repetitive clients
- Check and monitor completed technical call outs by Signal Management technicians to rectification.
- Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer false alarms.
- Collaborating with other business units
- Take time to understand what the customer requires from the alarm system and coordinate resources in order to affectively deliver to the customer requirements
- Drive a reduction in customer activity rates.
- General administrative duties.
Behavioural Competencies:
- Problem Solving
- Customer Focus
- Planning and organising
- Written Communication
- Drive for results
go to method of application »
Overall Purpose of the Job:
- Ensure effective completion of all administration duties pertaining the area.
Minimum qualifications and experience:
- Grade 12 or equivalent
- Excellent verbal and written communication
- Minimum of 2 years admin background
- Computer literate – MS Office
- Experience with Listener – advantageous
Main duties & Responsibilities:
- Incumbent has to collect quotes for allocated area.
- Check that quotes are on Listener.
- Assign quotes to a technician.
- Prioritize calls to optimize travelling time for technicians.
- Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
- Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
- Assist sales in booking technicians
- Voiding of Aged jobs and giving pipeline figures of installations
- Assisting JHB in sending job cards
- BNS and insurance reports
- Scheduling installations for CPT sales
- Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
- Follow up on Top 20, Low Bat and Overactive list
- Resolve all queries related to scheduling immediately and escalate complications.
- Assist technicians, loading of radios and putting on test
- EHS Assistance
- Technical assistance to clients
- Follow up on all jobs with forward for scheduling the same day.
- Ensure department runs efficiently by assisting to relieve in the absence of a team member.
- Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
- Assist in Technical invoicing
- Distribution of service and installation stock to Technicians.
go to method of application »
PURPOSE:
- To effectively quote and sign-up potential clients requiring the services of FADT Security.
QUALIFICATION & EXPERIENCE:
- Matric
- 3-5 years’ sales experience
- Drivers licence
- Reliable car
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience advantageous
- All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing. Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00
- Accurate submission of reports \ research information to department heads or hub leaders when required
- Timeous submission of cell phone statements and commission sheets.
- Book appointments between 08h00 to 17h00 – one and a half hours apart, or as discussed with co-ordinators
- Add-on (additional equipment or upgrading of existing equipment) – client account number to be recorded for outstanding monies check
- Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) – Ex-response Company name to be recorded
- Alarm only (no radio link-up - only alarm equipment)
- Full alarm (completely new alarm with radio link-up)
- Panic Alarm (panic system with radio link-up)
- Co-ordinator to telephone consultant with appointment details. Should the consultant be unavailable – a voice message will be left. Co-ordinator to confirm lead receipt with rep
- Co-ordinator to fax appointment sheet to relevant Hub 16h00 daily.
- Consultants will phone co-ordinators on an hourly basis to advise of their own booked appointments and to receive their new appointment details. Consultants to also advise co-ordinators to times they will be unavailable to do appointments. This will eliminate double bookings.
- Consultant visits client and quotes at the appointed time
PERFORMANCE STANDARDS
- To ensure that all contracts and quotations are completed accurately and in full, where necessary drawings and or technical addendum’s to be attached.
- Ensure timeous submission of all paperwork.
- Ensure that all stats maintained are accurate
- Ensure all feedback on direct leads is accurate
go to method of application »
QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Telephonic Sales Support
- Knowledge of administrative procedures
- Knowledge of security industry beneficial
- Fully bilingual
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer literate (MS Office, Listener, Outlook, Internet)
- Customer focused
- Driven for results
- Ability to achieve set goals
- Excellent communication skills (verbal & written)
- Manage conflict & problem-solving skills
- Interpersonal skills
- Listening skills
- Initiative
- Adaptability
- Stress tolerance
- Self Motivated
- Passion for Service Excellence
- Ability to multitask
- Able to work accurately & efficiently with attention to detail
MAIN PURPOSE OF JOB:
- To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention.
- Booking of appointments with Relocation and Reconnecting Customers.
- Managing of Diaries for Sales Consultants
- Scheduling of system removals
- To ensure Credits and refunds is processed if needed on a daily basis
- To ensure all BOC is processed if needed on a daily basis
- To ensure all admin is completed on a daily basis
- The overall purpose is to ensure that there are no delays in setting appointments for consultants and communicating such appointments with the consultants and Customers.
- The Incumbent should ensure the effective and efficient management of sales leads and receiving feedback from Sales Consultants regarding the outcome of appointments.
- The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer’s requirement and in line with ADT’s SOP’s. The incumbent will also vigorously attempt to obtain both RECON/RELOC customers details and book appointments for Sales Consultants to meet with RECON/RELOC customers.
- Further duties require daily capturing of moving cancellations, scheduling of appointments for Sales Consultants on Custsat/Opens cape and Listener with regular follow-up with Customers and Sales Consultants to ensure customer satisfaction.
KEY PERFORMANC AREAS:
PROCESSING OF MOVING CANCELLATIONS, BOOKING OF APPOINTMENTS, CLIENT LIAISON AND ADMINISTRATION.
- Receive and process moving cancellations
If no new owner details is obtained to allocate/create an Pro-Mo lead and follow-up date
- Qualify and call on all “new leads”
- Attempt to book appointments with both RELOC/RECON Customers.
- Schedule appointments in Sales Consultants dairies
Follow up on all unclosed leads
- Handle calls or inquiries from customers who wish to cancel their service when moving properties
Keep internal and external customers informed at all times of what the status is in their relocating process
- Keep accurate records of discussions or correspondence with customers
- Communicate and coordinate with internal departments and or branches
- Record cancellations and appointments on Customers at, Sales Consultants Diaries and Listener
- Ensure that where Reconnections are not possible system removals are booked
- Analyze statistics or other data as required by management
- Processing BOC
- Booking of Pro-Mo leads
go to method of application »
MAIN PURPOSE OF JOB:
- To drive the sales to achieve the required rented and new client targets.
QUALIFICATION & EXPERIENCE:
- Matric (Grade 12)
- Direct Sales experience - 2 years (Field sales)
- Valid drivers license - (Advantageous)
- Training experience (Advantageous)
- PSIRA - Grade C (Advantageous)
DUTIES
- Cold calling for rented and new clients (Self and Team)
- Achieve revenue sales target (self and team)
- Networking for leads
- Planning and implementing of Expo’s and shopping centre displays
- Planning and implementing area-specific drives
- Drive the team to achieve rented and new client targets
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
- Work closely with the staff members to identify and solve queries
- Staff Wellbeing
go to method of application »
Personal Assistant:
A vacancy exists for Personal Assistant/PA to the General Manager for Special Projects, based at the Midrand Branch. The main purpose of the position is to provide co-ordination, administrative and secretarial support.
Minimum Requirements
- Grade 12.
- Administrative/Secretarial Post School Qualification.
- At least 3-5 Years’ experience as a Personal Assistant/Administrator reporting to Senior Management.
- Ability to work extended hours as and when required.
- Clear criminal record and no pending cases.
- Advanced Excel, MS Word and Power Point proficiency.
- Above average verbal and written communication skills.
- Ability to resolve conflict effectively.
- Ability to handle work related stress and work effectively under pressure.
- Ability to work independently and ability to meet strict deadlines.
- Highly motivated and enthusiastic.
- Valid driver’s license with own reliable transport.
- Ability to travel as and when required.
- Should reside within the Roodepoort/Krugersdorp Area.
KEY PERFORMANCE AREAS:
- Co-ordination of appointments, diary management and client engagements/events.
- Office administration and General administrative duties.
- Co-ordination of e-mail, correspondence and written communication.
- Screening of telephone calls and taking of messages.
- Minute taking at selected meetings and engagements.
- Maintaining of strict confidential protocols regarding correspondence and communication.
- Liaising at different levels of the Business Unit.
- Consolidate management information and reports.
- Compiling weekly and monthly reports.
- Typing of documents, reports and preparation of presentations
- Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.
OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:
- Ability to maintain confidentiality and handle office maters with utmost professionalism.
- Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
- Above average report writing skills.
- Organising skills.
- Initiative skills.
- Time Management skills.
- Attention to detail.
- Team player.
- Self-development and that of others.
- Self-motivated & Independent operator.
- Delivery-orientated and deadline-driven
- Sensitivity to highly confidential matters are required.
- High emotional intelligence (EQ) required.
- Professional Interpersonal communication (written and verbal).
- Able to function in an unstructured environment.
- Build relationships across the business.
- Ownership/accountability and decision-making skills.
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail