Current Vacancies at FlySafair

RESPONSIBILITIES:

• Approving, Controlling, monitoring, tracking of all non-routine and deferred maintenance activities (MEL, CDL etc.) to enable the aircraft to operate within the approved legal limits;
• Update the Computer based Tracking Platform, Smart Sheet;
• Support line personnel in trouble shooting for all maintenance defects/ MEL deferment;
• Communication focal point between crew and engineers on all related defects, and also between aircraft and management for status reports required;
• Track aircraft, follow up on daily status reports, and maintenance actions completed on the specific aircraft;
• Coordinate the swapping of aircraft for technical reasons, and their towing to and from Hangers for maintenance;
• Do the daily a/c scheduling first thing in the morning for the following day and pass on to Ops;
• Coordinate requests from line, for requested parts with Logistics and engineering input in resolving any maintenance related issues;
• Communicate to all outstations for feedback on any issues;
• The Technical Line focal point for information on delays, cancellation of flights or maintenance related issues;
• Follow up with Fault Analysis for trend monitoring and recurring defect rectification.

REQUIREMENTS:

• Grade 12 Certificate or equivalent;
• B737 experience;
• Previous aviation experience in an operational area;
• 3-5 years’ experience on the line;
• Previous experience with troubleshooting and fault finding;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Willingness to work overtime when required.

PERSONAL ATTRIBUTES:

• Detailed and able to work under pressure;
• Able to follow instructions;
• Committed to delivering quality work;
• Immaculate time keeping;
• Proactive self-starter capable to function on his/her own without any supervision.

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RESPONSIBILITIES:

• Manage the daily communications and interactions on our social media, email, web widget and chat channels;
• Ensure that all posts are followed up with appropriately;
• Manage customer queries within a pre-determined Service Level Agreement;
• Manage and curate the content on the help section of our website to ensure that information is readily available to customers who have questions;
• Report on major issues that our customers are facing and ensure that these pain points are being addressed;
• Pre-agreed turn-around times on queries will need to be met to ensure timeous recovery of client experience.

REQUIREMENTS:

• Matric;
• Preferably some sort of training in the customer relations call centre type environment;
• Travel qualifications advantageous;
• Should have basic computer skills. Internal training on policies, Zendesk, Phone systems, Radix system and PayU (if required);  Some customer relations experience preferential – especially social media management.

PERSONAL ATTRIBUTES:

• An energetic “Can Do” Attitude. Must be a Gladiator – ready to take on any challenge to fix any problem and make this airline the best in the world;
• Must have a caring and compassionate approach to looking after customers and working well with colleagues;
• Must be a self-starter – someone who can be left alone to achieve greatness;
• Excellent writing skills. Excellent understanding of social environments and metrics. Great organizational skills.

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RESPONSIBILITIES:

Required to perform various flight line duties including, but not limited to:

• Line maintenance;
• Conduct routine inspections;
• Fault finding and rectification;
• Perform A-checks including weekly service checks.

REQUIREMENTS:

• Grade 12;
• Minimum of ten (10) years aviation experience;
• Line experience;
• Previous experience working on B737 – 400 and -800;
• Ground runs CFM56-3C1/7B;
• Licensed AME with a SACAA A & C License on B737 – 300/400/500 and -800;
• Certified on B737 – 300/400/500 airframe series and CFM 56-3C1 and -7B series engines;
• Sound understanding of technical aircraft publications and documentation;
• Willingness to work shifts, weekends and on public holidays;
• Must be available and willing to travel at short notice, both locally and internationally;
• Valid South-African passport holder;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook).

PERSONAL ATTRIBUTES:

• Detailed and able to work under pressure;
• Able to follow instructions;
• Committed to delivering quality work;
• Immaculate time keeping;
• Proactive self-starter capable to function on his/her own without any supervision.

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RESPONSIBILITIES:

• Allocating payment to bookings that doesn’t reflect on reservation system;
• Correcting bookings on the reservation system where the charges and payments do not agree;
• Assess and process refund requests based on the refund policy;
• Assisting customer/ passengers both verbally and in writing regarding payments and refund queries;
• Adhoc duties as requested.

REQUIREMENTS:

• Grade 12;
• Diploma or Degree;
• Solid computer literacy;
• Excellent communication in English – speak, read and write;
• Excellent phone etiquette;
• No criminal or credit record.

PERSONAL ATTRIBUTES:

• Punctual;
• Excellent understanding or experience in delivering great customer service to a customer;
• High degree of patience and assertiveness;
• Conflict resolution skills;
• The ability to work well under pressure;
• Practice good time management skills and willingness to work longer than normal office hours;
• Good mathematical skills;
• Customer focused and service oriented.

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RESPONSIBILITIES:

• Conduct inspections on incoming parts when needed to ensure compliance with Work Instructions and handling any deviations accordingly i.e. quarantine, return etc.;
• Binning of parts received into respective areas;
• Complete weekly cycle counts in any of the warehouses as and when needed;
• Picking and routing of parts from warehouse to hangars or outstations to fulfil maintenance requests;
• Packaging of parts according to ATA regulations prior to shipping if needed;
• Dispatching of parts;
• Accurate record keeping and filing of all documentation pertaining to spares movement;
• Completion of all relevant shipping documentation;
• Updating of the stock system to reflect movements;
• Delivery of parts to line stations if and when needed;
• Assist Warehouse Supervisor with stock queries;
• Attend to spares requests sent through email, phone calls or WhatsApp;
• Doing full stock counts and rectifications;
• Doing deliveries to suppliers if needed;
• Assist in Tool Store when needed;
• Ensure Warehouse access is controlled at all times;
• Updating of spares requisition system;
• Must have good admin skills;
• Carry out general Warehouse duties;
• Housekeeping;
• Carry out ad-hoc tasks as requested by Management.

 REQUIREMENTS:

• Valid Matric/Grade 12 certificate;
• 3 to 5 years warehousing experience;
• Forklift license advantageous;
• Must have worked on a stock system previously;
• Must be proficient in MS Office;
• Must be willing to work shifts;
• Must have a valid driver’s license;
• Own transport.

PERSONAL ATTRIBUTES:

• Immaculate time keeping;
• Flexibility;
• Good verbal and written communication skills;
• Must be open-minded, motivated and willing to learn;
• Must be punctual, precise and reliable;
• Must be a self-starter and willing to work without supervision;
• Must have strong attention to detail;
• Must be a team player.

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RESPONSIBILITIES:

• Ensure that service level agreement turnaround times are met;
• Ensure that work is of an optimum quality;
• To provide back-up support for more challenging customer queries where intervention at a higher level is required by the agent;
• To feedback to Manager: Client Contact Centre on any recurrent issues that passengers appear to be facing;
• Train new agents and re-train existing agents to ensure that the product and procedure knowledge is always fresh and accurate. 

 REQUIREMENTS:

• Grade 12 Certificate or equivalent;
• Internal training on policies, Zendesk, Phone systems, Radix system and PayU;
•  At least 5 year’s call center experience.
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Willingness to work overtime when required.

PERSONAL ATTRIBUTES:

• Punctual;
• Excellent understanding or experience of delivering great customer service to a customer;
• High degree of patience and assertiveness;
• Conflict resolution skills;
• Immaculate time keeping;
• Trustworthy, professional and reliable, including dealing with confidential information;
• The ability to work well under pressure;
• Practice good time management and willingness to work longer than normal office hours;
• Remains focused in order to handle objections;
• Customer focused and service orientated.