In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Are you someone who can:
- Provide sound services and recommendations based on customer and client needs, current information, and trends.
- Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Achieve expected financial targets and uphold associated service levels.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Act responsibly with work related resources to contribute to cost containment.
- Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Contribute to innovation by finding faster and more accurate ways of working.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
You will be an ideal candidate if you:
- Relevant NQF7 Level Degree in Finance, Economics or Accounting.
- Completed RE5 qualification
- Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.
End Date: August 3, 2025
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You will be an ideal candidate if you can:
- Provide financial administration support to the Broader Africa Subs by maintaining accurate records for all financial transactions within agreed processes, procedures and timelines
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Adhere to policies and procedures to manage costs.
- Maintain accurate records for all financial transactions of the Broader Africa Subs.
- Manage payments and invoicing within agreed timelines.
- Administer day to day finances of the Broader Africa Subs, working business processes, systems and procedures.
- Continuously assess own performance, seek timely and clear feedback and request training where needed.
Minimum Requirements:
- Grade 12
- Min Qualification: Any Financial National Diploma
- Balance Sheet and Income Statement knowledge.
Key Responsibilities:
- Reconcile ATM & ADT suspense accounts daily for the Broader Africa Subs.
- Monitor and reconcile the movement of cash between CIT vendors and devices.
- Provide customer excellence to the branches and offsite cost centres.
- Clear accounts within the specified SLA period.
- Present on surpluses, shortages, device CIT and network failure accounts.
- Implement best practices to control an increase of entries processed to the Operational Loss accounts.
End Date: July 29, 2025
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Are you someone who can:
- Provide sound legal advice to the business area on all legal matters that may arise in its operations.
- Stay up to date with all relevant developments in the law in relation to his/her area of practice and employer.
- Provide comments on emerging legislation that impacts business area.
- Review, in consultation with risk teams, business area operational processes in order to ensure that processes do not expose business to undue legal risk.
- Liaise with external attorneys on behalf of the organisation to ensure clear instructions, and deliverables are procured within budget and on time.
- Conduct legal research and proactively advise of legal risks affecting the organisation.
- Develop, implement, and review legal policies and procedures to ensure that they comply with existing legislation.
- Provide legal and advisory support to business and other functional areas.
- Interpret laws, rulings, and regulations applicable to the business area.
- Give legal opinions or submissions on pertinent issues of importance to the business area.
- Interact with business leaders and stakeholders at all levels, including industry bodies as applicable.
- Draft, review, update and negotiate legal agreements and other legal documentation.
- Monitor, analyse and evaluate the impact and legal implications of developments in industry and related areas, including the activities of competitors, and pro-actively work with the Legal Centres of Expertise and recommend effective courses of action so that either a stance may be adopted, or potential threats may be averted.
- Identify room for improvement legally sound innovative solutions in relation to all activities within his/her scope of work.
- Identify and communicate current and anticipated legal issues/risks and report same to relevant forums.
- Utilise legal and other technology in the execution of his/her work.
- Monitor compliance with legal and statutory requirements related to legal risks of the organisation
The ideal candidate will have:
- LLB (Admitted attorney).
- 5 to 8 years related experience post admission, with a preference for financial services experience.
- A broad understanding of the financial services industry.
- In-depth knowledge and understanding of relevant Legislation.
- Specialist industry expertise
End Date: July 25, 2025
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Job Description
- To maximise the banks risk-adjusted rate of return by managing credit risk in the entire portfolio and individual transactions.
Are you someone who can:
- Evaluate and authorise without reference or overview credit proposals within limits of delegated authority.
- Scrutinise and examine consumer credit proposals above limits of delegated authority and add recommendations for senior management.
- Appraise the risk factor where excesses over arrangements within prescribed responsibility are reported and institute suitable action to prevent exposure.
- Ensure implementation and adherence to all risk management procedures.
- Ensure credit proposals meet FNB’s standards and requirements.
- Contributes to the recruitment of team members and ensure well skilled and experienced people are hired in an equity compliant way and in accordance with agreed procedures.
- Celebrates success and reward and recognise the contributions of all team members.
- Provides regular timely motivational feedback to team members.
Qualification and Experience
- 4-5 years of ongoing risk management / credit experience
- BCom Risk Management, Finance, Accounting or Similar
- Financial Services /Banking industry experience will be advantageous
End Date: July 25, 2025
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Are you someone who can:
- Achieve monthly Retention targets
- Have accurate, timely administration
- Manage stakeholder engagement
- Adhere to risk and compliance requirements
- Strive for teamwork, self-management and alignment with FNB values
- Excel in: Retentions, Reinstatements, Policy reviews, Upselling and Policy Cancellation
You will be an ideal candidate if you have:
- Minimum 2 years Retentions experience
- Minimum 2 years Short Term Insurance experience
- RE Qualification
- Short Term Insurance qualification
- Matric Essential
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Goal orientated
- Able to work in a target driven environment
- Have a knack of seeking out solutions amidst adversity
End Date: July 26, 2025
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Are you someone who can:
- Lead and manage all kitchen operations across multiple units to ensure consistency and excellence.
- Develop innovative, seasonal menus aligned with current culinary trends and customer preferences.
- Oversee food costing, stock control, and profitability to meet business targets.
- Ensure compliance with hygiene, health, and safety standards (HACCP and OHSA).
- Provide strategic input into operational and tactical planning for the Food & Beverage function.
- Mentor and train kitchen staff to maintain high standards of cooking and presentation.
- Champion employee development through training, competitions, and continuous learning.
- Collaborate with procurement to ensure timely and cost-effective sourcing of ingredients and supplies.
- Monitor and report on key performance indicators including gross profit, food cost, hygiene standards, and customer satisfaction.
- Engage with customers and stakeholders to gather feedback and continuously improve offerings.
- Ensure all kitchen equipment is always maintained and operational.
You will be an ideal candidate if you:
- Degree or Diploma in Culinary Arts, Professional Cookery, or Hospitality Management.
- Minimum of 7–10 years’ experience in a senior culinary leadership role, preferably in a multi-unit or corporate environment.
- Certification in Food Safety and Hygiene (HACCP) is essential.
- Knowledge of Occupational Health and Safety (OHSA) regulations.
- Proven track record in menu development, cost control, and team leadership.
Key Skills and Attributes
- Strategic thinking with strong business acumen.
- Exceptional leadership and people management skills.
- Creative flair and passion for culinary innovation.
- High attention to detail and commitment to quality.
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced, high-pressure environment.
- Proficiency in kitchen management systems and reporting tools.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
End Date: July 25, 2025
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Are you someone who can:
- Comply with governance in terms of legislative and audit requirements.
- Assist with food and beverage management.
- Assist with basic food preparation responsibilities such as cutting and chopping or portioning mise en place as scheduled by Supervisor.
- Provide an efficient administration service through careful and timeous planning, reporting, and updating of all related information.
- Prepare till and float and appropriate stationery for service where applicable or for computerised POS.
- Log on and check POS is operating properly before service.
- Assist with stock takes either daily, weekly, or monthly, where applicable
You will be an ideal candidate if you:
- Qualification: Matric
- Hospitality industry experience
- Knowledge of hygiene management System
- Computer literate, administration, and stock take experience
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
End Date: July 25, 2025
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Are you someone who can:
- Serve as the Finance Manager for the Wesbank Value Added Products (warranty, credit fall, scratch & dents etc.) portfolio who will oversee the financial operations within Short Term Insurance.
- This role involves close collaboration with the product team to ensure the financial health and operational efficiency of the portfolio.
- Do monthly reporting on VAPs insurance portfolio and financials: Prepare and report on the operational and financial performance, including the flash report and CEO updates.
- Gain exposure to the budget process and contribute to the preparation of the VAPs budget presentation.
- Use Essbase and HFM systems to source financial data for recording and analysis.
- Approve invoices related to the short-term entity
- Collaborate with stakeholders to provide financial insights and guidance that influence operational and general decision-making.
- Regularly assess your own performance, actively seek feedback, and request training as needed.
- Participate in fostering a development-oriented culture by sharing information on successes, issues, trends, and ideas.
- Prepare and present monthly updates to relevant stakeholders.
You will be an ideal candidate if you have:
- Finance Qualification- BCom Finance or Finance related
- CA (SA)
- CIMA
- Dealership experience
- Experience in warranties, VAPS and Credit short fall
Key skills and experience
- Knowledge of dealerships accounting and value-added products
- Exposure to the insurance sector, advantageous
- IFRS17 understanding or exposure, highly advantageous
- Essbase working experience, advantageous
- HFM working experience, advantageous
- Articulate in speech, and in written English, when expressing opinions
- An excellent and thorough researcher
Personality
- And individual who is looking for longevity in a permanent role
- Self-starter with a passion for their career and their own self-development
- Candidates who are looking for a flexible and modern environment
- Patient as the role mainly depends on others to provide information and data
- Proficiency in excel and power point
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
End Date: July 25, 2025
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Are you someone who can:
- Conduct tele interviews or tele-underwriting.
- Manage medical, occupation, part-time activities, travel and Financial Underwriting standard and substandard cases for: Disability and Critical Illness Underwriting, Income Protection, Business Cover, Group Risk, Alterations and Queries.
- Ensure placement of cases according to reinsurance treaty and internal guidelines.
- Liaise with planners/Business Development Manager on special terms, queries, presales and underwriting refreshers sessions with the front liners.
- Ensure resolution of underwriting enquiries and high priority cases.
- Drive and ensure involvement in Chief medical Officer sessions and other Underwriting training presentations (i.e., Case Studies, Sales training).
- Ensure underwriting - medical queries and tasks allocated are resolved timely and effectively by providing first time resolution on enquiries.
- Ensure accurate completion of documentation as per departmental guidelines to meet client needs and effectively utilize IT systems to ensure accuracy of documentation.
- Ensure adherence to organisational best practice and legislative requirements. Adhere to policies and procedures and take corrective action where necessary.
- Ensure all risks to the company are mitigated, identified, and escalated where necessary.
- Maintain a broad product knowledge to respond to customer queries effectively and accurately.
- Stay abreast on industry regulations, trends and best practices in underwriting.
- Approve and countersign cases above the acceptance limits of the underwriter.
- Provide coaching and mentorship to junior staff in the team to ensure optimal performance of the team and knowledge sharing.
- Actively anticipate and identify opportunities for improvements to our processes and procedures.
- Proactively solve problems, and recognize risk exposures, manage and escalate these where appropriate.
- Assess all applications not accepted by the online underwriting engine – initial applications, additional information and policy alterations.
- Provide fair and balanced underwriting decisions using the appropriate amount of evidence necessary.
You will be an ideal candidate if you have:
- Grade 12- NQF Level 4
- Relevant undergraduate degree
- Fit and Proper requirements for long term Insurance
- 5 Plus years of proven experience as an Underwriter in the life insurance industry
- A proven working or higher- level knowledge of lump sum disability and critical illness, incomes protection, business cover and group risk
- Knowledge of insurance products, regulations and underwriting guidelines and current practices
- Experience in working with underwriting systems and tools
- Be competent in interpretation of doctor’s reports, medical results and risks link to abnormalities of these
- Assessment of medical, financial and occupational underwriting risk of an organization
- Proven experience as an underwriter in life insurance industry
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
We can be a match if you have the following:
- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment.
- Detail-oriented
- Proactive and accountable
- Calm under pressure
- Collaborative mindset
- Flexible and adaptable in a dynamic work environment
End Date: July 25, 2025
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Job Description
- To manage the allocation and quality of work within area of responsibility
- Provide leadership and guidance to the IT team and ensure synergies between the various team members.
- Manage the execution of project deliverables as well as, prioritisation and co-ordination of day-to-day tasks and activities.
- Support the team by acting as a servant leader.
- Facilitate and lead team ceremonies, i.e., Daily Standups, Team Planning, Team Retrospective, etc.,
- Collaborate with the Product Owner, Architect Owner, Test Manager, Project Manager and various other Business Stakeholders on release planning and execution.
- Implement and improve team processes with continuous improvement in mind.
- Set team goals, assign job tasks as well as implement and maintain team performance metrics.
- Actively monitor and report team progress and performance and actively manage deviations.
- Proactively identify challenges and risks and solve problems efficiently and speedily.
- Have a keen interest in the use and adoption of AI tools.
- Provide support to the Application Development Manager.
Job Requirements:
- BSc, BCom, or equivalent qualification in Information Systems, Computer Science, or related field.
- Minimum 2+ years of experience coaching Agile teams.
- Experience in banking or financial services is highly advantageous.
- Proven track record in leading Agile transformations in IT environments.
- Certified Scrum Master (CSM), Certified Agile Coach (ICP-ACC), SAFe Program Consultant (SPC), or equivalent.
End Date: July 25, 2025
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Job Description
- Provide efficient and effective administration support to ensure the smooth running of a functional area.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
- Comply with governance in terms of legislative and audit requirements.
- Set up and maintain filing systems for the business unit to ensure efficient service is provided.
- Maintenance of all administrative processes for the department's operational activities.
- Provide efficient and effective administration support to ensure accuracy in the functional area.
- Provide timeous and accurate management information.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage own development to increase own competencies.
End Date: July 22, 2025
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Job Description
- To supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processes
- Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries
- Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
- Comply with governance in terms of legislative and audit requirements.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
- Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
- Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
- Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities
End Date: July 22, 2025
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Job Description
- Provide efficient and effective administration support to ensure the smooth running of a functional area.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
- Comply with governance in terms of legislative and audit requirements.
- Set up and maintain filing systems for the business unit to ensure efficient service is provided.
- Maintenance of all administrative processes for the department's operational activities.
- Provide efficient and effective administration support to ensure accuracy in the functional area.
- Provide timeous and accurate management information.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage own development to increase own competencies.
End Date: July 22, 2025
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Job Description
- Provide efficient and effective administration support to ensure the smooth running of a functional area.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
- Comply with governance in terms of legislative and audit requirements.
- Set up and maintain filing systems for the business unit to ensure efficient service is provided.
- Maintenance of all administrative processes for the department's operational activities.
- Provide efficient and effective administration support to ensure accuracy in the functional area.
- Provide timeous and accurate management information.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage own development to increase own competencies.
End Date: July 22, 2025
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Job Description
- Provide efficient and effective administration support to ensure the smooth running of a functional area.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
- Comply with governance in terms of legislative and audit requirements.
- Set up and maintain filing systems for the business unit to ensure efficient service is provided.
- Maintenance of all administrative processes for the department's operational activities.
- Provide efficient and effective administration support to ensure accuracy in the functional area.
- Provide timeous and accurate management information.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage own development to increase own competencies.
End Date: July 22, 2025
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Are you someone who can
- Execute on data modelling standards, principles, frameworks and tools
- Coordinate and prioritise the data modelling work within the Business area
- Involved in the entire data modelling lifecycle i.e. Logical to Implemented Physical Model and Semantic Model
- Understand the reference and master data requirements and co-ordinate the use of surrogate keys and enterprise code values when building out data products with relevant stakeholders
- Provide input into key metrics related to measuring the progress with respect to data modelling
- Optimise and update logical and physical data models to support new and existing projects for Business area
- Ensure that the source to target mapping is done in accordance to the requirement
- Maintain all extract, transform, load (ETL) and business rules within the data model
- Maintain all model related metadata
- Recommend opportunities for reuse of data models in new environments
- Review modifications to existing data modeling software to improve efficiency and performance
- Evaluate data models and physical databases for variances and discrepancies
- Ensure modelling standards and principles are always adhered to
- Develop modelling standards and principles as needed
You will be an ideal candidate if you have experience in
- Knowledge of logical data modelling, and use of industry data models (e.g.IBM, Teradata, etc.).
- Understanding of the Inmon methodology
- Experience working in data warehousing environment with good understanding of data ingestion, enterprise alignment (ETL) and design based on consumption requirements
- Knowledge of dimensional data modelling using Kimball methodology
- Experience using data modelling technologies such as Erwin.
- Developing data models in a banking environment.
- Understanding and experience in implementing data management domains and technologies (e.g. data modelling, metadata management, data quality and profiling, information architecture, etc.).
- Experience in networking and team collaboration, communication, and presentation.
Experience
- 4-5 years experience in a data environment with hands-on relational, dimensional, and/or analytic experience (using relational database management systems (RDBMS), dimensional, NoSQL data platform technologies, and extract, transform, load (ETL) and data ingestion protocols).
- Experience with data warehouse, data lake, lake house and enterprise big data platforms in multi-data-center contexts required
End Date: July 24, 2025
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Are you someone who can
- Build ETL proficiently in AbInitio and other ETL tools, along with a deep understanding of data warehousing concepts and best practices
- Debug and troubleshoot issues within ETL processes and data pipelines
- Optimize ETL processes for performance and data integrity
- Collaborate and work closely with data architects, business analysts, and other stakeholders to understand data requirements and deliver robust data solutions
- Create detailed technical documentation and maintaining best practices for data management
- Follow the agile methodologies and experience working in Agile environments
- Drive strategic projects, change management and platform integration across operations
- Identify opportunities for improving performance, scalability, and efficiency of the Abinitio platform
- Stay informed about new features and updates in the Abinitio ecosystem and evaluate their potential impact on existing implementation
- Collaborate with developers to design, develop, and optimize Abinitio graphs and
- Conduct code reviews and provide guidance on best practices for Abinitio development
You will be an ideal candidate if you have experience in
- Proficiency in Abinitio graph development and troubleshooting
- Knowledge of the SDP framework
- Knowledge of Abinitio architecture and components
- Knowledge with Linux scripting.
- Knowledge of relational databases (Teradata) and SQL.
- Knowledge of Hadoop
- Knowledge of Kafka
Preferred Qualifications
- Bachelor’s degree in computer science or an engineering degree
- Abinitio courses - Abinitio Certified Administrator (CS100 and CS200 series)
- Abinitio Developer GD300 series.
- Abinitio Architect GD335 and TS410 series
- Experience in the Financial Services sector
End Date: July 24, 2025
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Are you someone who can:
- Analyse and understand the workings of data
- Delve into data analysis and enjoy uncovering its intricate details
- Incorporate your knowledge of ETL design across various technologies including exception handling
- Map out current, future and transitional architectures to meet business objectives
- Apply data design principles across business pillars and provide holistic designs
- Produce consistently high-quality outputs within agreed deadlines
- Convert business requirements into databases, data warehouses, and data streams
- Research data acquisition opportunities and develop APIs to retrieve data
- Analyse and understand the workings of data
- Understands data modelling and how to design for best performance on different technologies
You will be an ideal candidate if you:
- Have a degree in Information Technology, Informatics or similar
- Have 8+ years of experience in the Business Intelligence and/or Data space.
- Have experience in SAS and SQL
- Have exposure to Teradata and/or AbInitio (advantageous)
Additional Responsibilities will include:
- Good understanding of system landscape
- Knowledge of Information Management
- Data analytics and reporting: understanding of data analytics, reporting and business intelligence tools and technologies to support data-driven decision-making.
- Knowledge of Master Data Management, Data Warehousing (different architectural approached) and BI
- Good understanding of system development
- Understanding of advanced analytics techniques, technologies, standards and best practices as it relates to Data Architecture
- Understanding of Agile methodologies, frameworks and practices and ability to apply
- Knowledge of Enterprise Architecture frameworks such as TOGAF, Zachman, etc.
- Design of efficient solutions to enable rapid deployment of advanced analytical solutions
- Data modeling and database design: ability to design and implement efficient and scalable data models to support business requirements.
- Data warehousing: knowledge of data warehousing concepts, methods and technologies to support data integration, data quality, data security and data governance.
- Big Data: knowledge of big data technologies, such as Hadoop, Spark, and NoSQL databases, to support the storage and processing of large data sets.
- Cloud computing: knowledge of cloud computing platforms, such as AWS, Azure, and GCP, to design and implement data solutions that leverage the cloud.
- Data governance and management: understanding of data governance policies, procedures, and standards to ensure data security, privacy and compliance.
- Data integration and ETL: expertise in data integration and ETL (extract, transform, load) processes to support the transfer of data from disparate sources to a central data repository.
- Project management: knowledge of project management methodologies, such as Agile, Waterfall and DevOps, to lead and manage data architecture projects
We’ll make a good match if you’re:
- Curious - you're driven by always wanting to know more and learn more.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
You’ll benefit from our changeable benefits like:
- Opportunities to network and collaborate.
- Inspiring work environment
- Work that is challenging
- Space to make a difference.
- Opportunities to innovate.
- Conditions that are flexible
- Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
- Resources to help you with your professional development.
- Generous leave policy
- Preferential employee banking rates
- When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
- As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.
End Date: July 24, 2025
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
End Date: July 25, 2025
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
End Date: July 25, 2025
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Job Description
- Provide efficient and effective administration support to ensure the smooth running of a functional area.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
- Comply with governance in terms of legislative and audit requirements.
- Set up and maintain filing systems for the business unit to ensure efficient service is provided.
- Maintenance of all administrative processes for the department's operational activities.
- Provide efficient and effective administration support to ensure accuracy in the functional area.
- Provide timeous and accurate management information.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage own development to increase own competencies.
End Date: July 22, 2025
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Job Description
- To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.
- Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things Be flexible and adapt to changing circumstances.
- Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
- Participate in the innovation process in the business and contribute toward new innovations against objectives.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work.
- Adhere to model building policies, standards, frameworks, and governance process.
- Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification Implement and adhere to Privacy business requirements, legislation and policy.
- Report Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection.
- Audit Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
- Follow set delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
- Participate in productionilation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
- Analyse information requirements, availability and quality of data to feed into management for resolution.
- Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
- Participate in relevant project related to the business's overall analytical needs and opportunities.
- Participate as SME for analytics applying own understanding of the operations of the business product or service.
- Assist in determining the business questions that need be answered and determine appropriate analytics models for utilisation Source and extensive preparation (50%) of relevant data sources for analysis.
- Translate business requirements into tangible models utlising own understanding of the business value of projects, models and processes.
- Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimised efficiency and to facilitate strategic decision-making.
- Build models that analyse processes to recommend areas for optimisation to achieve cost savings, revenue generation or efficiency improvements for the business.
- Document and audit relevant processes.
- Document and implement models to address specific business requirements.
- Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
- Perform against predicted results and deliver according to set processes and procedures.
- Plan and perform regular model updates that capture evolving business complexity in current models Challenge current models to ensure relevance and accuracy of outputs.
- Test outputs and accuracy of models to ensure relevance.
- Grow own understanding of relevant information management processes and methods.
- Grow own understanding of business value of projects, models and processes.
- Identify and escalate potential risks which may lead to increased costs.
- Adhere to standards and procedures to reduce costs Identify process improvements to save costs.
- Establish relationships with relevant individuals and departments to deliver on work expectations Adhere to relevant service level agreements to build trust in the relationship.
- Interact positively with groups or teams inside and outside of own area Contribute and participate to establish a learning and growth culture where information is actively shared.
- Address customer needs in order to meet or exceed customer expectations.
- Build and maintain stakeholder relationships.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Demonstrate teamwork as a valued team player.
Qualifications and Skills required
- Bachelor's degree in mathematics, Statistics, Finance, Economics, or a related field.
- 1-3 years of experience in quantitative analysis role
- Proficiency in SAS.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Ability to work independently and as part of a team.
- Pro-active thinker and problem solver.
- Strong attention to detail and ability to manage multiple projects simultaneously.
End Date: July 25, 2025
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Are you someone who can:
- Customer Communication: HSL communication to customers through all channels and methods available including APNs, Emails, SMS, OfferX, internet capability
- Team Management: Manage and leading the campaign team. Regular check-ins required, guidance on what is most important, applying pressure on senior stakeholders for feedback
- Customer Retention: Focus on strategies to retain existing customers, which is often more cost-effective than acquiring new ones.
- Customer Insights: Analyse customer data to understand behaviours, preferences, and needs, helping to tailor products or services for campaigning.
- Brand Loyalty: Effective CVM strategies enhancing customer satisfaction and loyalty, leading to long-term brand advocates.
- Strategic Planning: Contribute to strategic planning by aligning customer strategies with broader business goals.
- Deliver against CVM targets
- Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
- Allocate and approves expenditure
- Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educates others and makes suggestions for improvements
- Networks and participates in specialist risk forums where required
- Understand competencies and skills required for own and employee's development and performance
- Identify development needs and select effective solutions to address own and employee development needs
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
- Provide on the job coaching and guidance
- Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
- Partner and collaborate with team members to achieve team success
- Share information and knowledge that benefits the team
You will be an ideal candidate if you:
- Must have a financial related Bcom degree
- Must have at least minimum of 4 years of experience in a similar role
- Must have intensive of management experience
- Marketing experience is advantageous.
- Must have strategic skill
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
- We can be a match if you are:
Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
- the person must be resilient and level headed in a challenging environment
End Date: July 26, 2025
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Job Description
- To design, test, implement, maintain and control relevant databases to ensure accurate installation and configuration of database and software to maintain a client centric and secure database environment.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Provide resolution of database conflicts to align to quality standards and eliminate inappropriate data usage.
- Support the building of a scalable and resilient database system to mitigate disaster and performance risks.
- Design and create relational databases; scripts for standard and non-standard database access and provide database administrative support; replication processes and maintenance.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
- Prevent wastage and identify process improvements to contain and reduce costs.
End Date: July 25, 2025
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Job Description
- Provide efficient and effective administration support to ensure the smooth running of a functional area.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
- Comply with governance in terms of legislative and audit requirements.
- Set up and maintain filing systems for the business unit to ensure efficient service is provided.
- Maintenance of all administrative processes for the department's operational activities.
- Provide efficient and effective administration support to ensure accuracy in the functional area.
- Provide timeous and accurate management information.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage own development to increase own competencies.
End Date: July 22, 2025
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Are You Someone Who Can;
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through.
- Ensure effective management of the leads pipeline.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Contribute to innovation by finding faster and more accurate ways of working.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Act responsibly with work related resources in order to contribute to cost containment.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Provide sound services and recommendations based on customer and client needs, current information and trends.
- Achieve expected financial targets and uphold associated service levels.
You Will Be an Ideal Candidate If You
- Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
- Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment.
- A person must not be unrehabilitated insolvent.
You Will Have Access To
- Opportunities to network and collaborate.
- Challenging Working Opportunities to innovate.
We Can Be a Match If You Are
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.
End Date: July 26, 2025
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Job Description
- To plan, build, optimise and implement innovative pricing and analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.
- Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customized solutions which result in more efficient outcomes.
- Provide input into localisation of appropriate model building policies, standards, frameworks, and governance process and integration of business modelling and analytics value chain.
- Adhere to model building policies, standards, frameworks, and governance process.
- Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
- Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
- Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
- Create delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
- Analyse available data to identify information commercialisation opportunities that have not been explored to address business needs and revenue options.
- Productionize analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
- Analyse information requirements, availability and quality of data to feed into management for resolution.
- Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilise as appropriate.
- Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
- Participate in relevant project related to the business overall analytical needs and opportunities.
- Serve as SME for analytics applying own understanding of the operations of the business product or service.
- Build models that analyse processes to recommend areas for optimisation to achieve cost savings, revenue generation or efficiency improvements for the business.
- Document and audit relevant processes.
- Document and implement models to address specific business requirements.
- Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
- Apply own understanding of statistical techniques to determine approach to provide input required for decisions and design or evaluation of experiments.
- Apply technical concetps such as (Multivariable Calculus, Linear Algebra etc.) concepts to improve predictive performance or algorithm optimisation in data defined products.
- Implement Machine learning mathematical algorithms and automation techniques using open-source programming languages such as SAS or Python libraries.
- Utilise advanced Predictive modelling techniques to hold insight into outcomes and future events thatmconfront key assumptions.
- Utilise data to model complex abstractions in machine learning research to enable deep learning.
- Utilise pattern recognition technology to recognizes patterns in data and the criteria for use interchangeably with machine learning technology.
- Build and program own statistical model in statistical software for application development to productionize the model into a software application conducted by software developers.
- Conduct Text analytics to examine unstructured data to glean key business insights.
- Understand principles of Data Wrangling to identify and recommend corrective actions for imperfections in data quality.
- Participate in enterprise-wide high level problem resolution by interacting with relevant engineers and product managers, utilising appropriate methods and decide when approximations make sense.
- Conduct data visualisation to present data, findings and techniques to audiences, both technical and nontechnical in a pictorial or graphical format so it can be easily analyzed utilising principles of visually encoding data and communicating information.
- Maintain ownership of models through regular audits and updates to ensure relevance.
- Plan and perform regular model updates that capture evolving business complexity in current models.
- Challenge current models to ensure relevance and accuracy of outputs.
- Test outputs and accuracy of models to ensure relevance.
- Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetization opportunities and monitoring implementation of business decisions to recommend enhancements utilizing statistical modelling and data analysis.
- Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
- Review and assist more junior Quantitative Analysts with processes and models.
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
- Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Engage in cross-functional relationships to obtain and to provide work support.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and business's internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by business.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks.
- Determine the business questions that need be answered and determine appropriate analytics models for utilization.
- Source and prepare relevant data sources for analysis.
- Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
- Develop and apply analytical algorithms and methods to build, test and implement advanced mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
Additional Requirements
- 5 + years' experience within a Data Scientist Role with particular focus in data analytics or modelling.
- Good understanding of Credit Life Cycle
- Previous experience within a Pricing or Capital team would be advantageous
- Post Graduate Degree with (Statistics, Actuarial Science, Engineering) or any Similar Degree
- Good presentation and Stakeholder Engagement / Managment
End Date: July 25, 2025
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Are you someone who can:
- Drive significant growth and profitability in the context of cost management.
- Manage the growth of active customer Account Base to increase client base through leads, and customer-initiated work.
- Provide sales support efficiencies and services in order to ensure retention of clients
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
- Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
- Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
- Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
- Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
- Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
- Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards.
You will be an ideal candidate if you:
- Have minimum qualification of Grade 12
- Recognized NQF level 5 Qualification
- RE5
- Must have at least 3 years’ experience in a Sales environment.
- COB in Long Term Insurance & Short Term: Personal Lines (required within 12 months from appointment)
Experience in our product sub cats, and not working under supervision:
- Funeral
- Gap
- LC / Dynamic Life / Disability Riders / Critical Illness Riders / Retrenchment Riders / EP
- Credit Card DPP /Overdraft DPP /Revolving Facility DPP / HCP / AD / LLP(LS)
- PLOC
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end.
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment.
End Date: July 26, 2025
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Are you someone who can:
- Analyse and organise raw data
- Build data systems and pipelines
- Evaluate business needs and objectives
- Collaborate with stakeholders and team members on several projects
You will be an ideal candidate if you:
- Have a degree in computer science, information systems, or related fields
- Have 3 to 5 years of experience in a similar environment
- Are proficient in SQL development and data analysis
- Have hands-on experience with: Ab Initio (ETL development), Teredata, Control-M (for job scheduling)
- Have experience in data product and data warehouse design
- Have strong analytical and problem-solving skills
- Have experience with Camunda (highly beneficial)
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
End Date: July 26, 2025
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Job Description
- To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
- Drive sales across product and campaign initiatives to exceed set targets
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secure buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service Propose ideas to improve customer service
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
- Develop an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educate others and make suggestions for improvements
- Network and participate in specialist risk forums where required
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Understand competencies and skills required for own and employee's development and performance
- Identify development needs and select effective solutions to address own and employee development needs
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
- Provide on the job coaching and guidance
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred to specific functions
- Ensure conflict resolution and respond to complaints or concerns
- Set relevant stretch goals for team and motivate achievement
End Date: July 25, 2025
Method of Application
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