- IDM is seeking an L&D Coach to guide and teach young professionals the skills they need for a leadership role. Their duties include skills coaching, and helping to position employees for leadership roles.
Coach duties and responsibilities:
A successful Coach should have extensive experience in leadership development and be able to develop young potential leaders. Their main responsibility is to guide them through their pre-leader development, with some specific duties and responsibilities, including:
- Planning and leading coaching sessions
- Creating strategies to lead the team to successful leadership appointments.
- Providing feedback to employees and managers.
- Maintaining coaching records.
- Have influence on the decision to appoint in leadership roles.
- Mentoring employees to develop cognitive skills.
- Motivating employees to improve and guiding them through interview feedback.
Coach skills and qualifications:
A successful Coach candidate will have different prerequisite skills and qualifications needed for the duties, including:
- Related bachelor’s degree
- Coaching fundamental education and training certification.
- Leadership certifications.
Coach experience requirements:
- Understanding of the philosophy of leadership.
- Familiarity with specific skills and strategies for leadership roles.
- Strong leadership skills to motivate and develop others.
- Communicating and collaborating with managers.
- Ability to help employees improve through practices and individual coaching.
- Organization and planning skills are important to keep the coaching program well-coordinated and under control.
- Proven experience in coaching in career development and creating a sense of teamwork to build strong team dynamics.
- Demonstrates the ability to coach and mentor.
- Previous leadership experience.
- Good communication is essential to teaching important skills, listening to employees and giving them personalized coaching and support as needed.
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- We are looking for a motivated self-starter for the new Legal claims division for Debtbusters Legal. Debtbusters Legal will provide personal lines legal insurance policies to its customers.
The incumbent will be responsible for the creation and management of the new Legal claims division which will include:
- Recruiting the new legal claims team members
- Designing processes and procedures for the division
- Design and maintenance of systems
- Manage, motivate and measure the performance of the team and members of the team
- Prescribe and apply appropriate internal controls and internal financial controls
- Select and manage a panel of external attorneys to represent Debtbusters Legal
- Manage the claims process within agreed upon Key Measurement factors
- Prepare the budget for the division and manage performance against the budget , Key measurement factors and ratios
- Work closely with the Executives and Management in the IDM Group
- Prepare monthly reports and report on the operations and performance of the division
- Ensure that performance of the division attains the desired customer satisfaction levels
Ensure that regulatory and statutory obligations are adhered to
- The successful candidate will join an environment where the status quo is always challenged, and client satisfaction is paramount. This role will include, amongst other responsibilities, the oversight of a team providing legal advice and services to policyholders. The role will provide the opportunity to grow and develop the candidate’s leadership skills whilst encouraging innovative and transformational leadership practices. The candidate will be intricately involved in systems implementation and design, process development and team selection, motivation and measurement.
- The successful candidate will work closely with senior management and consultants to ensure that every policy is treated with the utmost care and diligence in line with internal and external standards including statutory and legislative requirements. The successful candidate will work with our teams in improving systems and managing our legal product insurance claims whilst growing employees of IDM protect.
Key responsibilities:
- Create an environment nurturing talent and skills
- Work with their team to achieve business goals and targets in line with appraisal metrics
- Work closely with senior management in the day-to-day operations of their team
- Innovate and challenge the status quo, daily, to improve work processes and systems
- Manage and measure Risk within the division
- Train their team and nurture growth and talent
- Complete remuneration, manage overtime, create incentive structures, manage attendance and on-boarding and off-boarding requirements
- Promote an environment of continuous improvement
- Analyse and present data to an audience, including management and consultants
- Work with senior management in the sustainability of value driven stakeholder relationships (internal and external)
- Attend to escalations when required and train staff as first line of escalation resolution
- Practice fair management and staff discipline
Key Requirements:
- LLB Degree
- Admitted Attorney
- 3 years post articles experience
- Previous personnel lines experience – Preferred
- Insurance experience an advantageous
Key Competencies:
- Have an attitude conducive to a thriving environment
- Have sound insurance knowledge in a Category 1, Sub Category 2 FSP
- Be able to zoom in and out on operations and processes
- Be a person of honesty, integrity and good standing
- Have both an analytic and driver mindset
- Be a person of empathetic character
- Sound knowledge of the insurance fulfilment process
- Emulate leadership and provide opportunities for growth
- Adaptive and skilled in maintaining long-term stakeholder relations
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IDM Protect is currently seeking a Legal Claims Consultant to join their newly established short-term personal lines legal expenses insurance team. Working at IDM Protect means working at an accessible, people-orientated and involved legal expenses insurance service provider. We are therefore looking for a candidate with more than just legal knowledge and experience. The successful candidate must be highly efficient, energetic, motivated, ambitious, customer-focused, committed, and analytical.
Good communication skills are very important for this role, and the ability to make legal matters understandable – both in writing and verbally – to IDM Protect’s legal expenses insurance customers is vital. Working in the short-term personal lines legal expenses insurance team will require customer focus, empathy, being able to effectively organise your time and claims portfolio and also to make decisions and to set priorities.
As a Legal Claims Consultant, you will be expected to give customers telephonic legal advice when needed and also to handle legal matters (claims) – ranging from civil, criminal to labour-related legal disputes – from start to finish. You will also be working very closely with IDM Protect’s panel of external attorney firms and services providers where legal matters (claims) are referred for litigation when required.
Together with your colleagues, you are always ready to assist IDM Protect’s customers by giving professional legal advice, guidance and assistance, to resolve their legal issues and to make the law accessible to everyone.
As with every position, this role also requires quite a high level of administrative skill. The role will act as the link between IDM Protect and our customers at the claims stage. This position will include registering new claims, collating all claim documents, ensuring a great customer experience and providing claim outcomes. The legal claims consultant will form part of the claims team who assists our customers during a critical phase in their client journey.
Key Responsibilities:
- Ensure seamless claims notification of loss and hand over only where necessary to our external panel of lawyers
- Ensure timely claims and document feedback per interval to our customers
- Claims processing and administration and/or validation
- Record maintenance and filing of all claims documents (system-related)
- Claims decision-making, based on policy and product terms and conditions
- Rendering professional legal services (legal advice and /or legal assistance) to customers in terms of the policy and product terms and conditions
- Preparing instruction files for external panel of lawyers when litigation is required
- Communicate final outcome of claim to client
- Adhere to set standards pertaining to claims turnaround times to ensure excellent client communication throughout the end-to-end claims process
Key Requirements:
- LLB Degree
- FAIS representative advantageous
- Experience in Insurance administration is desirable
- Understanding of Insurance streams: personal lines legal experience (advantageous)
- Experience in personal lines legal claims (advantageous)
Key Competencies:
- Highly organised and efficient
- Excellent time management (be able to handle claims in prescribed turnaround times)
- Attention to detail
- Able to work under pressure
- Strong verbal and written communication skills
- Hard-working and self-motivated
- Able to work independently and in a team
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