Current Vacancies at Marriott International

POSITION SUMMARY

• Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS 

Education:

• Technical, Trade, or Vocational School Degree.

Related Work Experience:

• At least 2 years of related work experience.

Supervisory Experience:

• At least 2 years of supervisory experience.

License or Certification:

• Drivers License

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POSITION SUMMARY

• Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS 

Education:

• High school diploma or G.E.D equivalent.

Related Work Experience:

• Some experience in general maintenance, exterior and interior surface preparation and painting.
• Experience in hotel engineering or maintenance a plus.

Supervisory Experience:

• No supervisory experience. 

REQUIRED QUALIFICATIONS

• License or Certification: Driver’s License

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FUNCTION:

• To provide skilled work in the installation, repair, operation and maintenance of all plumbing equipment and plant with in the hotel. Inclusive of but not limited to the installation and repair of pipes, fittings of heating ,water, drainage and HVAC systems according to specifications and plumbing codes. To ensure that all relevant plant and equipment is in adherence to local legislation and in compliance to Marriott International Policies and Procedures.

REQUIRED EXPERIENCE AND QUALIFICATION:

• Mature, energetic and quick witted
• A recognised qualification in plumbing 
• Preferable trade tested artisan 
• Valid plumbing licence 
• Minimum 5 years’ experience post trade test 
• Hospitality experience advantageous 
• Be flexible with regards to working hours 
• Ability to work independently and for long hours with little supervision 
• Available to work on call and respond timeously to plumbing/sanitation emergencies 
• Must be able to read and understand plumbing blue prints and other technical documents to assess the buildings needs and pipe/plumbing fixture plans 
• Be able to weld – silver solder and copper to copper applications 
• Conversant with various classes and sizes of copper and pvc piping and fittings 
• Computer skills in MS word and excel

KEY RESPONSIBILITIES:

• Assemble pipe sections, tubing and fittings using couplings, clamps ,screws, bolts, cements, plastic solvent, caulking, or soldering, brazing and welding equipment 
• To review building drawings and building codes and specifications to determine work details and equipment 
• Installs supports for pipes, equipment and fixtures prior installation 
• Assembles/replaces pipes/fittings and valves up to 160mm diameter 
• Keep records and maintain logs/records of assignments/work procedures to enable detailed work reports 
• Repair and maintain plumbing, replacing defective components, or mending compromised piping/clogged drains 
• Collaborates with contractors in installations/repairing of plumbing infrastructure with in hotel environs 
• Test plumbing and other installed fixtures to ensure proper function 
• Follows health and safety standards and complies to building codes 
• Performs inspections of plumbing systems to identify and replace worn parts
• Install/repair water supply /drainage lines to commercial equipment with in hotel 
• Requisitions for materials required for smooth operation of plumbing/sanitation plant and equipment of hotel/plant 
• Assists in the verification of plumbing/sanitation spares purchased/supplied 
• Perform other reasonable job/duties as requested by the Chief Engineer
• Be flexible in working hours 
• Ensures that the standards of service excellence and guest satisfaction are met and maintained 
• Effectively supervise and coordinate the operations in order to achieve set goals and required deadlines as deemed necessary 
• Effective communication, problem solving, decision making and conflict management

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JOB SUMMARY

• The position champions and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment.

CANDIDATE PROFILE 

Education and Experience

•  4-year bachelor's degree in Finance and Accounting or related major; no work experience required.

CORE WORK ACTIVITIES

• Supporting Strategic Planning and Decision Making
•  Analyzes financial data and market trends.
•  Assists in analyzing information, forecasts sales against expenses and creates annual budget plans.
•  Compiles information, analyzes and monitors actual sales against projected sales.
•  Assists in developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
•  Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.
•  Thinks creatively and practically to develop, execute and implement new business plans
•  Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.
•  Implements a system of appropriate controls to manage business risks.

Leading Accounting Teams 

•  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•  Communicates the goals and the owner priorities to subordinates in a clear and precise manner.
•  Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority.
•  Holds staff accountable for successful performance.

Developing and Maintaining Finance and Accounting Goals

•  Supports property strategy from a finance and accounting perspective
•  Submits reports in a timely manner, ensuring delivery deadlines.
•  Ensures Profits and Losses are documented accurately.
•  Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
•  Ensures appropriate corrections are made to audit results if necessary.
•  Reviews audit issues to ensure accuracy.

Managing Projects and Policies 

•  Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
•  Generates and providing accurate and timely results in the form of reports, presentations, etc.
•  Ensures compliance with standard and local operating procedures (SOPs and LSOPs).
•  Oversees internal, external and regulatory audit processes.
•  Ensures compliance with Standard Operating Procedures (SOPs).
•  Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).

Anticipating and Delivering on the Needs of Key Stakeholders

•  Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).
•  Understands the owners' perspective and ROI expectations.
•  Anticipates and addresses owner needs and involves ownership in key decisions.
•  Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.
•  Advises the GM and executive committee on existing and evolving operating/financial issues.
•  Facilitates critique meetings to review information with management team.
•  Attends owners meetings in order to provide context and explanation for financial results.
•  Attends meetings and communicates with the owners, understanding the priorities and strategic focus.
•  Demonstrates a commitment to meeting the needs of all key stakeholders.
•  Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.

Managing and Conducting Human Resource Activities

•  Ensures team members are cross-trained to support successful daily operations.
•  Ensures property policies are administered fairly and consistently.
•  Ensures new hires participate in the department’s orientation program.
•  Ensures new hires receive the appropriate new hire training to successfully perform their job.
•  Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.

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POSITION SUMMARY

Function

• Join our amazing team and present amazing experiences. We are recruiting for guest centric, dynamic, energetic individuals with a positive attitude. Reporting to the Food and Beverage Management, the successful candidate will be required to perform and offer guests excellent service and enhance the guest experience, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

Required Experience & Qualifications

• 2 years’ relevant experience in a similar position within a 5-star hotel environment
• Professional and pleasant disposition
• People centric with a strong focus on the Guest Experience Team orientated
• Well-groomed appearance as per company standards at all times 
• Friendly Disposition
• Good communication and interpersonal skills with staff and guests
• Familiar with Cape Town surrounding Area
• Ability to work within a pressurized environment.
• Attention to detail pertaining to area responsibility.
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends, public holidays, opening and closing shifts when rostered as per operational requirements

Key Responsibilities

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.  
• Set up, stock, and maintain work areas. 
• Stock ice, glassware, and paper supplies. 
• Remove soiled wares from bar top and tables. Maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines. 
• Perform other reasonable job duties as requested by Supervisors.

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JOB SUMMARY

• Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.

OR

• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

• Managing Day-to-Day Operations
• Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Schedules events, programs, and activities, as well as the work of others.
• Monitors the inflow of ordered materials and the maintenance of current materials.
• Conducts china, glass and silver inventories.
• Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
• Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
• Investigates reports and follows-up on employee accidents.
• Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).
• Supervises employees ability to follow loss prevention policies to prevent accidents and control costs.
• Enforces proper cleaning routines for serviceware, equipment, floors, etc.
• Enforces proper use and cleaning of all dish room machinery.
• Ensures all food holding and transport equipment is in working order.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Leading Kitchen Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures and maintains the productivity level of employees.
• Serves as a role model to demonstrate appropriate behaviors.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Celebrates successes by publicly recognizing the contributions of team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates performance expectations in accordance with job descriptions for each position.
• Establishes and maintains open, collaborative relationships with employees.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Strives to improve service performance.
• Solicits employee feedback.
• Understands the impact of department's operation on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

• Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.
• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Recruits, interviews, selects, hires, and promotes employees in the organization.
• Trains employees in safety procedures.
• Provides feedback to individuals based on observation of service behaviors.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensures property policies are administered fairly and consistently.
• Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.
• Participates in employee progressive discipline procedures.