F&B Service Expert (Buffet Attendant) at Marriott International

POSITION SUMMARY

Function

• Join our amazing team and present amazing experiences. We are recruiting for guest centric, dynamic, energetic individuals with a positive attitude. Reporting to the Food and Beverage Management, the successful candidate will be required to perform and offer guests excellent service and enhance the guest experience, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

Required Experience & Qualifications

• 2 years’ relevant experience in a similar position within a 5-star hotel environment
• Professional and pleasant disposition
• People centric with a strong focus on the Guest Experience Team orientated
• Well-groomed appearance as per company standards at all times 
• Friendly Disposition
• Good communication and interpersonal skills with staff and guests
• Familiar with Cape Town surrounding Area
• Ability to work within a pressurized environment.
• Attention to detail pertaining to area responsibility.
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends, public holidays, opening and closing shifts when rostered as per operational requirements

Key Responsibilities

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.  
• Set up, stock, and maintain work areas. 
• Stock ice, glassware, and paper supplies. 
• Remove soiled wares from bar top and tables. Maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines. 
• Perform other reasonable job duties as requested by Supervisors.