Current Vacancies at Minor Hotels

• Down-to-earth, innovative, reliable, and genuinely friendly — this is what NH stands for. We welcome business travellers, families, couples, and friends looking for a fresh getaway, and we pride ourselves on delivering exactly what our guests need, every time. If you believe great hospitality is about people as much as places, NH is where you belong. Always a pleasure.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  NH Hotels employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• To be a Master in the Profession of Driving
• To have a full professional knowledge of capabilities of the vehicle in which they work, and the rules of the road in the country of operation.
• To have an intimate and detailed knowledge of the area in which they work, and to know all the ways to effectively get between destinations - to never be lost and to never be late.
• To speak excellent English, together with the language of operation.
• To understand the informal rules and driving habits in the country of operation, and thereby anticipate problems in order to protect themselves, their guests and their vehicle.
• To know how to maintain and care for their vehicle, and to keep it in perfect condition at all times.  Ensure that all the set up in the limousine is ready prior to the service.
• To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• To assist the guest with the luggage loading.  All NH Hotels drivers know how to transport more luggage in a car than there would appear to be space to hold it. 
• To know how to fit and install all existing makes of child seat into a limousine, to the full satisfaction and delight of the child’s mother.

HOW YOU CAN SUCCEED IN THIS ROLE

Within NH Hotels, the top-performing people who do this job always demonstrate the following attitude:

Working with Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way
• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times

Taking Responsibility:

• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manage their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.

Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests.

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Position Summary

• The Luxury Reservations Concierge is responsible for delivering an exceptional, highly personalised reservation experience for our most discerning guests. Acting as the first point of contact from the moment a reservation is confirmed, this role ensures every detail of the guest's stay is thoughtfully curated, creating memorable experiences before arrival and maintaining seamless communication until check-in.
• The role bridges the Reservations and Concierge functions, transforming reservations into personalised luxury journeys through meticulous planning, anticipation of guest preferences and proactive service.
• This position requires outstanding relationship-building skills, exceptional attention to detail, commercial awareness and an intuitive understanding of luxury hospitality.

Key Responsibilities
Guest Journey Management

• Personally manage a portfolio of VIP, repeat and ultra-luxury reservations from confirmation through to arrival.
• Contact guests prior to arrival to understand preferences, expectations and special occasions.
• Build genuine relationships with guests through personalised communication.
• Anticipate guest needs by reviewing guest history, profiles and previous stay preferences.
• Ensure every guest interaction reflects the highest standards of luxury hospitality.

Personalised Experience Planning

• Coordinate bespoke guest experiences including:
• Airport transfers
• Private aviation and helicopter transfers
• Dining reservations
• Spa experiences
• Excursions
• Celebrations and special occasions
• Butler requests
• Children's amenities
• Wellness programmes
• Tailor-made itineraries
• Recommend experiences aligned with each guest's interests and travel purpose.
• Liaise with external luxury service providers where required.

Reservations Excellence

• Process reservations accurately and efficiently in accordance with company standards.
• Maintain complete and accurate reservation records.
• Ensure all guest requests and preferences are documented within the property management system.
• Monitor room allocations for VIP guests in partnership with Front Office.
• Verify rates, packages and booking conditions.
• Identify opportunities to enhance guest experiences through personalised recommendations.

Guest Communication

• Maintain prompt, professional and engaging communication through email, telephone and messaging platforms.
• Respond to enquiries with warmth, confidence and efficiency.
• Ensure response times meet established luxury service standards.
• Manage changes, amendments and special requests with urgency and care.

Cross-Department Collaboration

• Partner closely with:
• Front Office
• Guest Relations
• Housekeeping
• Food & Beverage
• Spa
• Transportation
• Sales

Revenue Management

• Ensure all departments receive detailed guest preference information prior to arrival.

Revenue & Upselling

• Identify opportunities to enhance guest experiences through:
• Suite upgrades
• Dining experiences
• Spa treatments
• Exclusive excursions
• Private events
• Premium transportation
• Support achievement of ancillary revenue targets while maintaining a guest-first approach.

Guest Data & CRM

• Maintain detailed guest profiles and preference histories.
• Capture valuable guest insights for future stays.
• Ensure confidentiality and compliance with data privacy requirements.
• Contribute to guest loyalty through consistent personalisation.

Service Recovery

• Resolve reservation and pre-arrival concerns promptly and professionally.
• Take ownership of guest issues through to resolution.
• Escalate complex matters where appropriate while maintaining guest confidence.

Qualifications

• Diploma or Degree in Hospitality Management, Tourism or related field preferred.
• Minimum 3 years' experience in luxury hospitality.
• Previous experience within Reservations, Concierge, Guest Relations or Front Office.
• Experience within an international luxury hotel brand preferred.

Knowledge & Technical Skills

• Property Management Systems (Opera Cloud or similar preferred)
• CRS and Channel Management systems
• Microsoft Office Suite
• CRM systems
• Strong written and verbal communication
• Luxury guest engagement
• Revenue awareness
• High attention to detail

Success in the Role

• A successful Luxury Reservations Concierge is recognised not simply for processing reservations, but for creating deeply personalised experiences that make every guest feel recognised, valued and genuinely cared for before they even arrive. Through exceptional communication, anticipation of needs and meticulous coordination, they transform a booking into the beginning of an unforgettable luxury journey.

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• Down-to-earth, innovative, reliable, and genuinely friendly — this is what NH stands for. We welcome business travellers, families, couples, and friends looking for a fresh getaway, and we pride ourselves on delivering exactly what our guests need, every time. If you believe great hospitality is about people as much as places, NH is where you belong. Always a pleasure.

KEY DUTIES AND RESPONSIBILITIES

• The Concierge provides personalised guest assistance at NH Hotel, Sandton, coordinating requests and offering accurate information to support a seamless stay. The following are the key responsibilities. Additional reasonable duties may be assigned by the Front Office Manager within the scope of the role, training and safe working practices.
• Welcome guests professionally, establish their needs and provide attentive, personalised assistance throughout their stay.
• Maintain up-to-date knowledge of hotel facilities, services, operating hours and events, and explain available options accurately.
• Provide informed recommendations on dining, shopping, attractions, entertainment and business services in Sandton and the surrounding Johannesburg area. Verify opening hours, availability and practical travel information before advising guests.
• Assist with restaurant reservations, tours, activities and event bookings through approved channels. Confirm dates, times, availability, prices, cancellation terms and any charges with the guest before committing to a booking.
• Coordinate airport transfers and other transport requests using hotel-approved providers. Confirm pick-up details, destination, timing and agreed charges, and communicate changes promptly.
• Record guest requests and arrangements accurately, monitor progress and follow up with guests and service providers to confirm completion. Provide clear handovers of outstanding requests to the next shift.
• Coordinate with Reception, Housekeeping, Food and Beverage, Security and other team members to fulfil guest requests and support smooth arrivals and departures.
• Assist with guest luggage, room escorts, messages, parcels and deliveries when required, coordinating support from available team members. Follow safe handling, identification, storage and release procedures.
• Anticipate guest preferences and special requests without making assumptions. Coordinate accessibility assistance and suitable service options respectfully, seeking guidance where needed.
• Listen to guest concerns, take appropriate action within delegated authority and escalate unresolved complaints to the designated supervisor. Follow up on the agreed response.
• Maintain professional working relationships with approved service providers. Offer impartial recommendations, disclose relevant charges and follow hotel rules on commissions, gifts and conflicts of interest.
• Protect guest privacy and confidential information. Share booking details only as needed through authorised channels, and never disclose room numbers or guest movements to unauthorised persons.
• Keep the Concierge work area, guest information and service records organised and current. Report equipment faults, maintenance needs and service issues promptly.
• Follow hotel procedures for lost property, payments and guest valuables. Do not accept unauthorised payments or make commitments beyond delegated authority.
• Remain alert to safety and security concerns, report suspicious activity or hazards promptly and follow emergency procedures. Do not provide driving services unless separately authorised and appropriately qualified.
• Maintain professional grooming, uniform and communication standards, and work respectfully with fellow team members to deliver consistent guest service.

QUALIFICATIONS, EXPERIENCE AND ROLE REQUIREMENTS

• Previous experience in a Concierge, guest service or hospitality role is advantageous.
• Clear spoken communication in English and the ability to understand guest requests and safety instructions. Additional languages are advantageous.
• A courteous, service-focused approach, with good teamwork, attention to detail and respect for guest privacy.
• The ability to carry out the essential duties safely, including moving luggage and working on your feet, with appropriate equipment, assistance or reasonable accommodation where required.
• Willingness to work rostered shifts, including weekends and public holidays, in accordance with agreed working arrangements.
• Ability to follow luggage-control procedures, keep basic records and use relevant hotel systems after training.

go to method of application »

• Down-to-earth, innovative, reliable, and genuinely friendly — this is what NH stands for. We welcome business travellers, families, couples, and friends looking for a fresh getaway, and we pride ourselves on delivering exactly what our guests need, every time. If you believe great hospitality is about people as much as places, NH is where you belong. Always a pleasure.

KEY DUTIES AND RESPONSIBILITIES             

Payroll Administration

• Process monthly payroll accurately and within agreed timelines.
• Verify attendance, overtime, leave records, allowances, and deductions.
• Maintain employee payroll records and update employee information on payroll systems.
• Process payroll-related changes including new appointments, promotions, transfers, salary increases, and terminations.
• Assist employees with payroll queries, payslips, tax certificates, and ESS-related matters.
• Ensure statutory deductions such as PAYE, UIF, SDL, pension/provident fund contributions, and medical aid deductions are processed correctly.
• Assist with payroll reconciliations and payroll reporting.
• Support payroll audits and ensure payroll compliance with relevant legislation.
• Submissions of yearly & half-yearly IRP5s on EasyFile & E-Filing.
• COIDA reporting from payroll system.
• BBEEE reporting from payroll system.

Recruitment & Onboarding

• Coordinate recruitment processes, including advertising vacancies, arranging interviews, and reference checks.
• Prepare employment contracts and onboarding documentation.
• Facilitate induction and onboarding of new employees.

Employee Relations

• Provide first-line support on employee queries and concerns.
• Assist with disciplinary, grievance, and incapacity processes.
• Support employee engagement activities and wellness initiatives.
• Promote positive employee relations and workplace culture.

HR Administration & Compliance

• Maintain accurate employee records and personnel files.
• Manage leave administration and HR system updates.
• Ensure compliance with labour legislation, company policies, and employment regulations.
• Prepare monthly HR and payroll reports.
• Support audits and compliance reviews.

Learning & Development

• Coordinate training interventions and employee development programs.
• Maintain training records and assist with reporting requirements.
• Support performance management processes and development plans.

Knowledge, Skills & Competencies

Technical Skills

• Strong knowledge of payroll processing and payroll systems.
• Good understanding of South African labour legislation and payroll regulations.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with HRIS and payroll systems.
• Experience in Payspace payroll system.

Behavioural Competencies

• High level of integrity and confidentiality.
• Strong attention to detail and accuracy.
• Excellent administrative and organizational skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Problem-solving and analytical thinking abilities.

Minimum Requirements

Qualifications

• Diploma or Degree in Human Resources, Payroll Administration.
• Taxation Certificate / Diploma.
• Business Administration, or a related field.

Experience

• Minimum 3-5 years' experience in Human Resources.
• Minimum 3-5 years' payroll administration experience.
• Experience within the hospitality industry will be advantageous.
• Working knowledge of BCEA, Labour Relations Act, Employment Equity Act, and payroll legislation.

Key Performance Indicators (KPIs)

• 100% payroll accuracy and on-time processing.
• Payroll submitted within monthly deadlines.
• Employee records maintained accurately and updated timeously.
• Recruitment vacancies filled within agreed timelines.
• Compliance with labour legislation and audit requirements.
• Employee query resolution within agreed service standards.
• Successful coordination of onboarding and engagement initiatives.

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KEY DUTIES AND RESPONSIBILITIES

• To support the Finance Department by ensuring accurate processing of financial transactions, maintaining accounting records, preparing reconciliations, and assisting with financial reporting. The Junior Accountant plays a key role in ensuring financial integrity, compliance, and efficient financial operations.

Financial Transactions

• Process supplier invoices, payments, and creditor reconciliations.
• Capture and maintain accurate accounting records in the financial system.
• Process journal entries and assist with month-end procedures.
• Ensure all supporting documentation is properly filed and maintained.

Accounts Payable & Receivable

• Assist with debtor and creditor account reconciliations.
• Follow up on outstanding debtor balances.
• Verify and process supplier invoices and payment requests.
• Resolve discrepancies relating to invoices and payments.

Reconciliations

• Perform daily, weekly, and monthly bank reconciliations.
• Reconcile balance sheet accounts and investigate variances.
• Assist with cashbook and petty cash reconciliations.

Financial Reporting

• Assist in preparing monthly management reports.
• Support budgeting and forecasting processes.
• Prepare schedules and reports required for audits.
• Ensure financial data is accurate and submitted within deadlines.

Compliance & Controls

• Ensure compliance with company policies and accounting standards.
• Maintain confidentiality of financial information.
• Support internal and external audit processes.
• Assist in implementing and maintaining financial controls.

Minimum Requirements

Education

• Diploma or Degree in Accounting, Finance, or related field.

Experience

• 1-3 years' experience in an accounting or finance environment.
• Hospitality experience advantageous.

Knowledge & Skills

• Knowledge of accounting principles and practices.
• Proficiency in Microsoft Excel and accounting software.
• Strong numerical and analytical skills.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to meet deadlines and work under pressure.

Competencies

Working with Others

• Builds positive working relationships across departments.
• Provides excellent internal customer service.
• Works collaboratively to achieve business objectives.

Taking Responsibility

• Demonstrates integrity and professionalism.
• Maintains accurate records and reports.
• Takes ownership of tasks and follows through to completion.

Results Orientation

• Meets deadlines consistently.
• Delivers accurate and timely financial information.
• Continuously seeks ways to improve processes and efficiency.

Problem Solving

• Identifies discrepancies and resolves issues proactively.
• Uses sound judgment and analytical thinking.

Success Measures (KPIs)

• Timely completion of reconciliations.
• Accuracy of financial records and transactions.
• Reduction in outstanding debtor and creditor queries.
• Compliance with audit and reporting requirements.
• Achievement of month-end reporting deadlines.