Current Vacancies at Pinnacle ICT

Job Purpose

• The Internal Account Manager plays a crucial role in maintaining and growing relationships with Pinnacle’s valued clients. Responsible for managing a portfolio of existing accounts, ensuring exceptional customer service, as well as identifying opportunities to grow the business by increasing sales and revenue.

Key Responsibilities

•  Achieve monthly sales targets
•  Professionally manage the sales process
•  Maintain existing customer base – build and maintain strong lasting relationships with customers
•  Understand customer business needs and requirements
•  Serve as the primary point of customer contact
•  Identify and pursue sales opportunities
•  Develop sales account plans and strategies to achieve revenue growth targets
•  Establish and grow a new customer base
•  Liaise with customers regularly to maintain and build relationships
•  Maintain current client ICT Distribution base and forecasts
•  Develop a sales plan per account
•  Generate sales leads and constant follow-up with deals
•  Identify sales opportunities to market products and the Company
•  Accurately compile quotations
•  Follow up on quotes, converting them to orders
•  Embrace continuous learning by attending product training, staying up to date with industry trends, technology solutions and product offerings
•  Provide customers with advice on IT products and solutions
•  Attend and network at sales events
•  Processing and administration of relevant sales documentation
•  Updating backorders and orders received daily
•  Address and resolve customer concerns or issues promptly and effectively
•  Collaborate with External Sales Managers to ensure customer satisfaction
•  Prepare reports and forecasts for management as required

Requirements
Experience and Knowledge:

•  A minimum of 3 years of sales experience in an account management position
•  Previous sales experience within the ICT Distribution industry will be an advantage
•  Proven track record of sales success (preferably within the ICT Distribution industry)
•  Previous experience selling and working with customers at all levels of an organization including high-profile customers
•  Experience in identifying sales opportunities and using skill set to develop solutions
•  Working experience in a customer service environment
•  Experience preparing and presenting quotations
•  Experience developing sales plans and closing deals

Skills and Education:

•  Matric, preferably with mathematics
•  A tertiary qualification and/or a relevant diploma in Sales, Marketing, or IT will be an advantage
•  Intermediate skills in MS Word, Excel, Outlook, and PowerPoint
•  Proven sales skills/ability
•  Excellent verbal and written business communication skills
•  Able to complete basic calculations (ability to work with numbers)
•  Organized individual who is deadline-driven with good time management skills
•  Excellent interpersonal skills
•  Good attention to detail
•  Developed negotiation skills
•  Excellent administration skills

Personal Attributes

•  Able to work in a pressured environment, to chase and meet targets
•  Interested in continuously learning about technology products
•  Confident, self-motivated, and display a high level of energy
•  Customer service orientated
•  Enjoy collaboration and able to work as part of a team
•  Willing to go the extra mile to deliver the exceptional
•  Strong administrative abilities
•  Self-managed

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Job Purpose

• Manage and grow existing customer accounts through regular communication and relationship building.
• Identify customer needs and provide relevant solutions. Contribute to the growth of the organization by achieving sales targets and establishing new customers. Work closely with the sales team and other departments to ensure customer satisfaction.

Key Responsibilities

•  Achieve monthly sales targets
•  Managing the sales process
•  Maintain existing client base
•  Establish and grow new client base
•  Liaise with clients regularly to maintain relationships
•  Maintain current client database and forecasts
•  Develop sales plan per account
•  Deliver product presentations and entertain clients
•  Generate sales leads and constant follow-up with deals
•  Identify sales opportunities to market products and the company
•  Compilation of all quotations
•  Following up on quotes converting them to orders
•  Attend product training and events
•  Processing and administration of relevant sales documentation
•  Updating backorders and orders received on a daily basis

Requirements
Experience and Knowledge:

•  A minimum of 5 years of sales experience in an External Sales position
•  Previous sales experience within the ICT Distribution industry will be an advantage
•  A minimum of 4 years of working experience within a large corporate entity with ICT Distribution related products
•  Proven track record of sales success (preferably within the ICT Distribution industry)
•  Previous experience selling and working with customers at all levels of an organization including high-profile customers
•  Experience in identifying sales opportunities and using skill set to develop solutions
•  Working experience in a customer service environment
•  Experience preparing and presenting quotations
•  Experience developing sales plans and closing deals

Skills and Education:

•  Matric, preferably with mathematics
•  A tertiary qualification and/or a relevant diploma in Sales, Marketing, or IT will be an advantage
•  Intermediate skills in MS Word, Excel, Outlook, and PowerPoint
•  Proven sales skills/ability
•  Excellent verbal and written business communication skills
•  Good sales presentation skills
•  Able to complete basic calculations (ability to work with numbers)
•  Organized individual who is deadline-driven with good time management skills
•  Excellent interpersonal skills
•  Good attention to detail
•  Developed negotiation skills

Personal Attributes

•  Able to work in a pressured environment, to chase and meet targets
•  Passionate about sales
•  Interested in IT products and technology
•  Interested in continuously learning about technology products
•  Confident, self-motivated, and display a high level of energy
•  Customer service orientated
•  Enjoy collaboration and able to work as part of a team
•  Above average attention to detail
•  Willing to go the extra mile to deliver the exceptional
•  Strong administrative abilities
•  Self-managed

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Job Purpose

• The role as an External Account Manager within the Public Sector will be to market and sell all our company products and services to new and cross sell and upsell to existing clients, to achieve agreed sales and service targets. Maintaining excellent customer relationships through effective service delivery. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Key Responsibilities

•  Achieve monthly sales targets
•  Establish and grow new client base within Public Sector
•  Maintain client relationships across Public Sector
•  Maintain current client database and forecasts
•  Develop sales plans per account
•  Deliver product presentations and entertain clients
•  Managing the sales process
•  Generate sales leads and constant follow up with deals
•  Identify sales opportunities to market Enterprise & Software products and the company
•  Compilation of all quotations
•  Following up on quotes and convert to orders
•  Attend product training and events
•  Processing and administration of relevant sales documentation

Requirements
Experience and Knowledge:

•  Minimum of 5 years’ experience in public sector sales
•  Minimum of 5 years’ account management experience within the sector
•  Sales experience within the IT industry will be advantageous
•  Established network at various levels within the reseller and end user sector
•  Self-actualization (capacity to assert oneself)
•  Proven track record in amicable negotiation within the public sector
•  Experience in high-level reporting to management

Skills and Education:

•  Matric with mathematics is essential
•  Sales and/or Marketing qualification is required, college diploma or university degree is preferred
•  Above average computer literacy in MS Word, Excel, Outlook and PowerPoint
•  Excellent communication, writing and people skills
•  Written and verbal communication (convey information through written / verbal instruction)
•  Basic calculations capabilities
•  Ability to identify sales opportunities and use skills to develop solutions when required
•  Ability to work without close supervision
•  Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload
•  Service quality orientated
•  Negotiation skills (in a spirit of co-operation with the aim of an amicable outcome)
•  Customer focused
•  Copes effortlessly within a high stress and pressurized environment
•  Willing to go the extra mile and succeed
•  Ability to motivate others
•  Tact (courteous, diplomatic, respectful manner)
•  Excellence orientation (set and achieve high standards & ongoing improvement)
•  Feedback (provide positive, helpful & productive feedback)
•  Liaison (establish effective personal contact / channel for Communication between parties)
•  Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)
•  Evaluating (ask questions, analyze, give attention to, and attend to detail)

Personal Attributes

•  Mature and outgoing individual
•  Well-groomed and highly presentable
•  Well organized individual
•  High attention to detail
•  Positive individual
•  High level of energy
•  Self-driven and willing to go the extra mile

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Job Purpose
The Merchandiser is responsible for managing and optimizing the internal stock movement and control processes across multiple warehouses. This role also serves as a backup to both Inbound and Outbound Logistics when needed. The primary goal is to maintain accurate inventory records, ensure efficient stock movement, execute stock adjustments, and provide backup support to our logistics operations.
 
Key Responsibilities

• Coordinate the movement of stock between internal warehouse locations.
• Assist with stock transfers, including packing, labeling, and transportation.
• Conduct regular stock takes to ensure accurate inventory levels.
• Bin and organize stock effectively within each Internal warehouse.
• Monitor and assist with adjusting stock levels to meet demand and minimize excess inventory.
• Collaborate with warehouse staff to resolve stock-related issues.
• Maintain records of stock adjustments and transactions.
• Ensure that all stock movements comply with safety and quality standards.
• Identify and report discrepancies, damages, or quality issues with stored items.
• Optimize warehouse layouts for efficient stock storage and retrieval.
• Provide backup support for both Inbound and Outbound Logistics when required.
• Provide regular reports on stock movement and inventory control.

Requirements
Experience and Knowledge:

•  Minimum of 2 years of experience in inventory control, merchandising, or stock management.
•  Previous experience in managing stock movements and conducting stock takes.
•  Knowledge of inventory management software and systems.
•  Working experience in a warehouse or distribution environment.
•  Familiarity with relevant safety and quality standards.
•  Experience providing backup support in logistics operations

Skills and Education:

•  High school diploma or equivalent (additional education or certification is a plus).
•  Proficiency in inventory management software and MS Office.
•  Strong organizational and problem-solving skills.
•  Excellent communication and interpersonal abilities.
•  Attention to detail and accuracy in record-keeping.
•  Ability to work effectively in a fast-paced warehouse environment.
•  Strong time management and project management skills.

Personal Attributes

•  Ability to work under pressure and meet tight deadlines.
•  Self-motivated and capable of working both independently and in a team.
•  Strong commitment to accuracy and compliance with safety standards.
•  Proactive approach to problem-solving and process improvement.
•  Excellent teamwork and collaboration skills.