The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
What you'll do
You will be required to:
- Assist the pharmacist in dispensing medication accurately and efficiently under supervision.
- Manage stock control to ensure adequate supplies and timely replenishment of pharmacy items.
- Perform pharmacy-related administrative tasks, including record-keeping and documentation compliance.
- Provide excellent frontshop customer service, addressing inquiries and supporting client needs.
- Maintain cleanliness and organisation within the pharmacy to comply with health and safety standards.
- Support the pharmacist in conducting inventory audits and reporting discrepancies.
- Ensure adherence to pharmacy regulations and ethical practices at all times.
- Assist in the preparation and labelling of medication according to prescribed guidelines.
- Collaborate with team members to foster a positive and efficient work environment.
- Participate in ongoing training and development to maintain professional competency.
Qualifications:
- National Diploma or equivalent qualification in Pharmacist Assistant (Post-Basic) from an accredited institution.
- Valid registration with the South African Pharmacy Council as a Pharmacist Assistant (Post-Basic).
Experience:
- Minimum of 1 year practical experience working in a pharmacy or healthcare environment.
- Strong knowledge of pharmaceutical stock control and dispensing procedures.
- Proficient in pharmacy-related administrative tasks, including accurate record-keeping and documentation.
- Excellent customer service skills with the ability to communicate effectively and professionally.
- Attention to detail and high level of accuracy when assisting with dispensing and medication labelling.
- Ability to work well within a team and adapt to a fast-paced, dynamic environment.
- Understanding of pharmacy regulations, ethical standards, and health and safety protocols.
- Willingness to engage in ongoing professional development and training to maintain competency.
Closing Date
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About the role
- We're looking for a dynamic Pharmacy Manager to join our team at Medirite Gugulethu. In this role, you'll lead a dedicated pharmacy team, drive operational excellence, and ensure the delivery of exceptional healthcare services while maintaining compliance and business performance.
What you'll do
You will be required to:
- Dispense medication accurately and provide exceptional customer service.
- Manage pharmacy administration, stock control, housekeeping, sales, and marketing initiatives.
- Ensure compliance with all legal, professional, and company requirements.
- Plan, prioritise, and oversee daily pharmacy operations.
- Monitor performance, manage budgets, and resolve operational challenges.
- Build effective relationships with prescribers, suppliers, store management, and support teams.
- Coach, mentor, and develop pharmacists, interns, and pharmacy support staff.
- Drive a positive, high-performance culture through leadership, motivation, and accountability.
What you bring
- Bachelor of Pharmacy degree/ equivalent qualification.
- Registered as a pharmacist at the South African Pharmacy Council (SAPC).
- A PCDT (Primary Care Drug Therapy) qualification.
- Registered as a tutor.
Closing Date
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About the role
- We're looking for a dynamic Pharmacy Manager to join our team at Medirite Gugulethu. In this role, you'll lead a dedicated pharmacy team, drive operational excellence, and ensure the delivery of exceptional healthcare services while maintaining compliance and business performance.
What you'll do
You will be required to:
- Dispense medication accurately and provide exceptional customer service.
- Manage pharmacy administration, stock control, housekeeping, sales, and marketing initiatives.
- Ensure compliance with all legal, professional, and company requirements.
- Plan, prioritise, and oversee daily pharmacy operations.
- Monitor performance, manage budgets, and resolve operational challenges.
- Build effective relationships with prescribers, suppliers, store management, and support teams.
- Coach, mentor, and develop pharmacists, interns, and pharmacy support staff.
- Drive a positive, high-performance culture through leadership, motivation, and accountability.
What you bring
- Bachelor of Pharmacy degree/ equivalent qualification.
- Registered as a pharmacist at the South African Pharmacy Council (SAPC).
- A PCDT (Primary Care Drug Therapy) qualification.
- Registered as a tutor.
Closing Date
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About the role
- The Financial Co-ordinator will support the Financial Manager with the accurate and timely processing of supplier-related transactions, expense administration and financial schedules for the Centurion Distribution Centre.
What you'll do
- Create orders and capture invoices relating to sundry and facilities expense creditors.
- Maintain supplier accounts and the relevant supplier dashboard and assist suppliers with queries.
- Track shared costs and prepare schedules for weekly journal processing.
- Complete Expense Invoice Return (EIR) documentation and submit it to the line manager for sign-off.
- Process applications for new vendor accounts in line with the applicable procedures.
- Provide general financial and administrative support and complete other reasonable ad hoc duties requested by management.
What you bring
- Grade 12 (Essential).
- At least three years’ experience in an administration or finance environment; experience in financial administration, invoice processing, accounts payable, or supplier account administration would be advantageous.
- A relevant finance qualification would be advantageous
- Good working knowledge of Microsoft Excel
- SAP knowledge or experience would be advantageous
- Strong attention to detail and numerical accuracy
- Good written and verbal communication skills, including the ability to respond professionally to supplier queries
- Ability to work independently, organize workloads and meet deadlines
Closing Date
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About the role
- Join Shoprite as an Internal Comms Partner in Cape Town, playing a pivotal role in driving internal communication strategies within dynamic portfolios such as Technology, People, and Business & Retail.
- Leverage your expertise in internal communications, stakeholder engagement, message development, and channel planning to translate complex business initiatives into clear, impactful messaging that boosts understanding and adoption across the Group.
- This senior-level position demands over five years of experience in corporate communications, change management, or employee engagement within complex organisations, along with proven skills in communication strategy, content coordination, and measurement of engagement outcomes.
- As the trusted advisor to portfolio leaders, you will own communication planning, delivery oversight, and continuous improvement, collaborating with content and traffic teams to ensure coherent, timely, and high-quality internal communication outputs aligned with organisational goals.
- Embrace the opportunity to influence and enhance employee experience, embed change initiatives, and contribute to the sustained success of Africa's largest retailer, benefiting from a vibrant workplace culture, comprehensive development opportunities, and a commitment to innovation in communication practices.
What you'll do
- Develop and implement comprehensive internal communication strategies aligned with business priorities and portfolio objectives.
- Serve as the primary communications advisor to portfolio leaders and key stakeholders, fostering trusted relationships to facilitate clear and effective messaging.
- Translate complex business initiatives, risks, and priorities into accessible, sequenced communication plans that enhance employee understanding and engagement.
- Coordinate closely with the Internal Communications Content Team and Traffic Manager to ensure timely, coherent, and high-quality delivery of content across appropriate channels.
- Manage the communication cadence and message load within the assigned portfolio, balancing the demands of project, portfolio, and group communications.
- Oversee the briefing of design and multimedia requirements, ensuring alignment with brand and communication standards through collaboration with content specialists.
- Monitor and measure engagement, adoption rates, and communication effectiveness using feedback and performance metrics to inform continuous improvement initiatives.
- Lead communication planning and governance in accordance with the Centre of Excellence standards, delivering consistent, template-driven outputs for repeatable or urgent communications.
- Advocate for employee experience by embedding change initiatives through clear, impactful internal communication that supports business transformation and cultural objectives.
- Contribute to the integrated communications schedule, prioritising communication timing and delivery to optimise stakeholder engagement and business impact.
What you bring
- Diploma or Advanced Certificate in Communications, Public Relations, Marketing, Journalism, Business, Change Management, or a related field (essential).
- Minimum of five years' experience in internal communications, corporate communications, stakeholder communication, change communication, or employee engagement within a complex organisational environment (essential).
- Proven ability to develop comprehensive communication plans, messaging strategies, channel recommendations, and delivery timelines tailored to assigned business portfolios or projects.
- Demonstrated experience advising business stakeholders, translating business priorities into effective communication outcomes, and coordinating delivery through collaborative teams.
- Strong skills in stakeholder advisory and influence, building trusted relationships with portfolio leaders and key stakeholders to provide clear communication guidance.
- Competence in communication planning, with sound judgement in selecting appropriate audiences, messaging approaches, channels, timing, and sequencing to support understanding and adoption.
- Experience in coordinating communication delivery governance, working effectively with content and traffic teams to ensure timely, high-quality outputs aligned with organisational standards.
- Practical knowledge of measuring engagement, adoption, and communication effectiveness, utilising feedback and performance metrics to drive continuous improvement.
- Accountability for portfolio communication ownership, with a focus on delivering outcomes that support strategic objectives and enhance employee engagement and change initiatives.
- Adaptability to work within a Centre of Excellence (COE) governance framework, maintaining standards, templates, and ways of working for consistent communication quality.
Closing Date
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About the role
- As a Facilities Coordinator, you will support the Facilities Manager in coordinating maintenance activities, contractor performance, and compliance requirements.
- You will play a key role in ensuring that buildings, equipment, and infrastructure are well maintained, operationally reliable, and compliant with all statutory and safety requirements.
- This role focuses on maintaining facility standards, minimising downtime, and ensuring a safe, functional environment that supports business operations.
What you'll do
Maintenance & Asset Uptime
- Coordinate preventive maintenance; log all reactive repairs with cause and corrective action
- Ensure critical systems remain operational; escalate recurring breakdowns
- Contractor & SLA Management
- Manage all contractors in assigned areas
- Ensure SHEQ compliance; monitor SLAs and flag underperformance
Compliance, Fire & Safety
- Ensure fire, environmental and statutory systems remain compliant
- Conduct daily/weekly inspections; log findings
- Support statutory inspection schedule
Cost Control
- Obtain competitive quotes; issue orders; review invoices
- Track spend weekly; keep Facilities Manager informed
- Asset Register & Logging
- Verify asset data quarterly;
- Complete daily maintenance logs and inspection checklists
- Maintain all job/service records via SharePoint
Reporting & Stakeholder Communication
- Establish relationships with operations, HSE, QC, and contractors
- Provide weekly feedback; keep tracking sheet current
- Identify business efficiencies and escalate issues
What you bring
- Education: Grade 12 essential; Diploma/trade qualification (Electrical, Mechanical, Refrigeration) advantageous
- Experience: 3–5 years facilities/maintenance coordination; cold storage, fire systems, contractor management
- Systems: Word, Excel, Outlook, SharePoint
- Technical Knowledge: Working knowledge of the OHS Act 85 of 1993, Construction Regulations, Permit to Work, fire compliance; refrigeration, ammonia, food safety requirements related to maintenance
- Contractor & Maintenance: PM scheduling, asset registers, maintenance tracking, quotes, invoicing
- Personal Attributes: Attention to detail, planning, stakeholder management, resilience
- Other: Valid driver's license, own transport, standby availability
Closing Date
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What you'll do
You will be required to:
- Assist the pharmacist in dispensing medication accurately and efficiently under supervision.
- Manage stock control to ensure adequate supplies and timely replenishment of pharmacy items.
- Perform pharmacy-related administrative tasks, including record-keeping and documentation compliance.
- Provide excellent frontshop customer service, addressing inquiries and supporting client needs.
- Maintain cleanliness and organisation within the pharmacy to comply with health and safety standards.
- Support the pharmacist in conducting inventory audits and reporting discrepancies.
- Ensure adherence to pharmacy regulations and ethical practices at all times.
- Assist in the preparation and labelling of medication according to prescribed guidelines.
- Collaborate with team members to foster a positive and efficient work environment.
- Participate in ongoing training and development to maintain professional competency.
Qualifications:
- National Diploma or equivalent qualification in Pharmacist Assistant (Post-Basic) from an accredited institution.
- Valid registration with the South African Pharmacy Council as a Pharmacist Assistant (Post-Basic).
Experience:
- Minimum of 1 year practical experience working in a pharmacy or healthcare environment.
- Strong knowledge of pharmaceutical stock control and dispensing procedures.
- Proficient in pharmacy-related administrative tasks, including accurate record-keeping and documentation.
- Excellent customer service skills with the ability to communicate effectively and professionally.
- Attention to detail and high level of accuracy when assisting with dispensing and medication labelling.
- Ability to work well within a team and adapt to a fast-paced, dynamic environment.
- Understanding of pharmacy regulations, ethical standards, and health and safety protocols.
- Willingness to engage in ongoing professional development and training to maintain competency.
Closing Date
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About the role
- The purpose of the Customer Service Assistant role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed.
- The role is a critical part of company's frontline company support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding.
- The Customer Services Assistant ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.
- To ensure that we optimise our service delivery to our customers and align with our teams, the working hours are a 40-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements.
What you'll do
- Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and complete information is provided.
- Resolve customer issues and complaints efficiently, aiming for first contact resolution to enhance customer satisfaction.
- Record and update customer interactions and transactions accurately in the company's CRM system.
- Provide detailed product and service information to customers, assisting them in making informed decisions.
- Collaborate with internal teams to escalate and resolve complex issues in a timely manner.
- Maintain up-to-date knowledge of company products, services, and policies to serve customers effectively.
- Adhere to company policies and procedures, including those related to data privacy and security.
- Work scheduled shifts within the 40-hour work week, including weekends and public holidays as required.
- Contribute to a positive team environment by sharing knowledge and best practices with colleagues.
- Identify opportunities to improve customer service processes and provide feedback to management.
What you bring
- Minimum matric qualification or equivalent
- Proven experience of at least 1 year in a customer service role, preferably within a call centre or retail environment
- Strong verbal and written communication skills in English, with proficiency in additional South African languages considered an asset.
- Ability to effectively handle customer inquiries, complaints, and provide accurate product or service information
- Basic computer literacy, including experience with customer relationship management (CRM) software and MS Office applications
- Excellent problem-solving skills and the ability to work under pressure while maintaining a positive attitude
- Strong organisational skills and the ability to prioritise tasks within a shift work environment
- Demonstrated ability to work effectively both independently and within a team setting
- Willingness to work flexible hours including weekends, public holidays, and shift rotations in compliance with labour laws
- Commitment to delivering exceptional customer service and upholding company values at all times
Closing Date
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What you'll do
You will be required to:
- Assist the pharmacist in dispensing medication accurately and efficiently under supervision.
- Manage stock control to ensure adequate supplies and timely replenishment of pharmacy items.
- Perform pharmacy-related administrative tasks, including record-keeping and documentation compliance.
- Provide excellent frontshop customer service, addressing inquiries and supporting client needs.
- Maintain cleanliness and organisation within the pharmacy to comply with health and safety standards.
- Support the pharmacist in conducting inventory audits and reporting discrepancies.
- Ensure adherence to pharmacy regulations and ethical practices at all times.
- Assist in the preparation and labelling of medication according to prescribed guidelines.
- Collaborate with team members to foster a positive and efficient work environment.
- Participate in ongoing training and development to maintain professional competency.
Qualifications:
- National Diploma or equivalent qualification in Pharmacist Assistant (Post-Basic) from an accredited institution.
- Valid registration with the South African Pharmacy Council as a Pharmacist Assistant (Post-Basic).
Experience:
- Minimum of 1 year practical experience working in a pharmacy or healthcare environment.
- Strong knowledge of pharmaceutical stock control and dispensing procedures.
- Proficient in pharmacy-related administrative tasks, including accurate record-keeping and documentation.
- Excellent customer service skills with the ability to communicate effectively and professionally.
- Attention to detail and high level of accuracy when assisting with dispensing and medication labelling.
- Ability to work well within a team and adapt to a fast-paced, dynamic environment.
- Understanding of pharmacy regulations, ethical standards, and health and safety protocols.
- Willingness to engage in ongoing professional development and training to maintain competency.
Closing Date
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About the role
- Join Shoprite as a Returns Clerk, where your expertise in inventory management, meticulous attention to detail, and organisational skills will drive the accurate processing and documentation of stock returns, including damaged, expired, and short-dated products.
- This operational role requires proficiency in compliance adherence, batch recall coordination, product complaint handling, and supplier communication, ensuring seamless stock control and regulatory alignment.
- As an essential member of our logistics team, you will leverage advanced record-keeping systems and reporting tools to maintain integrity in returns administration.
- At Shoprite, benefit from career development opportunities within a leading retail group committed to operational excellence, competitive remuneration, and a collaborative work environment that supports innovation and high standards in supply chain management.
What you'll do
- Receive stock from customers or internal warehouse locations, ensuring accurate documentation and verification.
- Inspect stock for expiry dates and assess for any damage or discrepancies.
- Identify and report discrepancies promptly to the Controller for further action.
- Investigate stock issues thoroughly and process resolutions in accordance with standard operating procedures.
- Maintain accurate records and ensure compliance with established SOPs during stock receipt and processing.
- Prepare and manage all necessary documentation and reports related to stock handling.
- Communicate effectively with customers and suppliers via telephone and email, including follow-up on logged queries.
- Execute instructions from the Controller or Buyer concerning batch recalls and stock adjustments.
- Coordinate the upliftment of stock to suppliers and assist general workers with related tasks as required.
- Investigate complaints thoroughly and liaise with superiors or suppliers to resolve issues efficiently.
What you bring
- Minimum of 2 to 3 years of experience in a warehouse environment preferred
- Completed Grade 12 or equivalent secondary education
- Strong understanding of warehouse operations and safety protocols
- Ability to operate warehouse equipment such as forklifts and pallet jacks
- Excellent organisational and time-management skills
- Attention to detail and commitment to maintaining accuracy in stock handling
- Good communication skills, both verbal and written
- Ability to work effectively both independently and as part of a team
- Physically fit and capable of performing manual labour tasks
- Basic computer literacy for inventory management systems
Closing Date
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About the role
- The Supply Chain Operations Engineer is responsible for driving operational excellence across Distribution Centre (DC) operations through process optimisation, data analysis, project management, and technology evaluation.
- The role identifies opportunities to improve efficiency, cost effectiveness, service levels, and operational stability by analysing business needs, developing sustainable solutions, implementing improvement initiatives, and acting as a key link between Operations and IT.
- The successful incumbent will supports strategic decision-making through data-driven insights, business case development and continuous improvement methodologies while ensuring alignment with organisational objectives.
What you'll do
- Researching and implementing supply chain and operational best practices.
- Providing input into operational procedures and processes to ensure DC operations are reliable and stable.
- Investigations into new technologies available in the market for distribution centers.
- Analysis of large data sets and assisting in the development of KPIs and reports for use by various management teams.
Management of site-specific projects through:
- The development of project plans
- Compiling supporting documentation
- Implementation monitoring and management, and internal co-ordination with business stakeholders
- Project integration and facilitation of post implementation support.
- Conducting business needs analysis as an input into strategy development.
- Conducting root cause analysis and development of appropriate corrective and preventative solutions to address underlying problems and inefficiencies.
- Development of business cases through cost-benefit analysis and justification of related CAPEX.
- Assisting with business continuity and disaster recovery.
- Assist the Systems department with data analysis and visualisation.
- System front-end settings assessment and continuous improvement.
- Act as an intermediary between DC Operations and IT to translate operational needs into functional requirements.
- Continuous improvement of DC performance through optimisation of operational processes, DC layouts and system setups and the identification of risk and opportunities.
What you bring
- Tertiary Education
- BEng Industrial Engineering Degree.
- Previous experience
- 2 - 5 Years related experience
- FMCG and Distribution Centre exposure.
- Programming experience (Advantageous).
Required skills
- Ability to analyse data and business intelligence reporting.
- Process optimisation and continuous Improvement.
- Root cause analysis and problem solving.
- Project management through to implementation.
- Business Case development and cost-benefit analysis.
- Advanced Excel, Power BI and Data Visualisation.
- Exposure to Systems analysis and requirements cathering.
- Stakeholder Management and Cross-functional collaboration.
Closing Date
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About the role
- Join Shoprite as a Talent Assessment Specialist in Cape Town, Western Cape, where your expertise in assessment administration, psychometric testing, scoring, interpretation, and talent analytics will drive informed people decisions within a dynamic, large-scale retail environment.
- This full-time role demands proficiency in Microsoft 365 and specialised assessment platforms, with a focus on ethical governance, data integrity, and stakeholder engagement across individual, team, leadership, and bulk assessment activities.
- As a mid-level professional with a Diploma in Human Resources or Industrial Psychology and over two years' experience, you will play a critical role in delivering accurate, evidence-based talent evaluation, facilitating structured feedback, and supporting career development aligned with organisational goals.
- Benefit from working in a highly reputable FMCG sector leader that fosters continuous improvement, offers current accreditation opportunities, and promotes collaboration across diverse teams while contributing to impactful talent and succession planning initiatives.
What you'll do
- Administer, deliver, and coordinate individual, team, leadership, functional, and bulk talent assessments using approved tools and methodologies in compliance with professional and organisational standards.
- Accurately score, interpret, and report assessment results, ensuring data integrity, consistency, and adherence to established technical guidelines and quality standards.
- Facilitate structured feedback sessions with candidates, employees, and stakeholders, clearly communicating assessment findings and supporting development and career discussions.
- Provide guidance on the selection and application of approved assessment batteries, addressing non-standard requirements through specialist consultation where necessary.
- Maintain comprehensive and confidential records, reports, consent documentation, and audit trails in accordance with data protection and governance policies.
- Support logistical aspects of assessment activities, including scheduling, participant communication, access coordination, and stakeholder engagement.
- Ensure compliance with ethical, privacy, data protection, legislative, and professional requirements throughout all assessment processes, escalating complex or sensitive issues appropriately.
- Contribute to continuous improvement initiatives by providing evidence-based feedback, supporting practice reviews, and participating in talent and succession planning activities.
- Collaborate effectively with assessment teams, People stakeholders, line managers, and service providers to optimise assessment delivery and utilisation.
- Maintain professional knowledge, registration, and accreditations current to uphold high standards in assessment practice and service quality.
What you bring
- Diploma in Human Resources, Industrial Psychology or equivalent qualification required.
- Minimum of 2 years' experience in a formal assessment practitioner role or similar, with hands-on exposure to assessment administration, scoring, interpretation, reporting, feedback and record-keeping.
- Proficiency in Microsoft 365 applications and familiarity with specialised assessment platforms or systems.
- Strong knowledge of psychometric testing procedures, ethical governance, data privacy, and legislative compliance related to assessment practices.
- Excellent analytical judgement to integrate assessment data accurately and recognise when to escalate complex or non-standard matters.
- Effective communication skills to facilitate structured feedback discussions and explain assessment findings clearly to diverse stakeholders.
- Experience supporting talent, succession, career development or related initiatives through evidence-based assessment insights is preferred.
- Ability to maintain comprehensive and confidential records with meticulous attention to detail and data integrity.
- Demonstrated collaboration and stakeholder engagement skills, working constructively with teams, managers, service providers and participants.
- Commitment to continuous professional development including maintaining current registrations, accreditations and up-to-date assessment tool certifications.
Closing Date
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About the role
- The purpose of the Designate Divisional Loss Prevention Specialist role is to support the Divisional Loss Prevention Manager in protecting company assets and maintaining or improving store profitability within a designated Shoprite Group division.
- The role involves assisting in the development and implementation of loss prevention programs, conducting investigations, providing expert advice, and ensuring compliance with loss prevention principles, policies, and guidelines.
- The Designate Divisional Loss Prevention Specialist plays a crucial role in minimizing theft, reducing shortages, and preventing fraud within the division.
What you'll do
- Assist the Divisional Loss Prevention Manager in implementing and managing loss prevention processes and programs to minimize financial losses related to theft, vandalism, accidents, and injuries within the designated division.
- Support the development and reinforcement of loss prevention policies, ensuring adherence to company procedures and guidelines to reduce shrinkage.
- Collaborate with the Divisional Loss Prevention Manager to identify potential risk areas and recommend corrective measures or systems to minimize loss of merchandise, money, or company assets.
- Help in detecting safety issues and security violations and contribute to the development of programs to prevent recurring incidents.
- Support the Divisional Loss Prevention Manager in overseeing security improvement activities, such as the installation of new security equipment.
- Assist in conducting audits to ensure appropriate inventory processing, handling, and monitoring, and document any errors or failures.
- Participate in monitoring inventory and investigating suspicious customer and employee activities, resolving theft incidents, policy violations, and compliance concerns.
- Support the Divisional Loss Prevention Manager in conducting periodic inspections of stores and facilities to ensure the proper functioning of surveillance and security equipment and evaluate the effectiveness of employed technologies.
- Assist in preparing reports on the effectiveness of loss prevention measures implemented within the division.
- Collaborate with the Divisional Loss Prevention Manager to develop and deliver loss prevention training programs for employees.
- Stay updated on the latest trends and advancements in loss prevention and recommend and implement additional security measures, as necessary.
- Coordinate and maintain effective communication with divisional management and external stakeholders, including governmental agencies and service providers, to ensure appropriate actions and compliance with legal requirements.
- Provide expert advice to divisional management on appropriate loss prevention actions, principles, and procedures.
What you bring
- Diploma or Degree in business, criminal justice, or related fields (essential).
- +4 years' experience in retail loss prevention or similar roles, with a solid background in conducting legal or ethical investigations and delivering loss prevention programs (essential).
- In-depth proficiency in Microsoft Office 365 for effective communication and task execution within the function (essential).
Closing Date
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About the role
- The purpose of the Debtors Recon Clerk is to process debtor recon transactions, reconcile accounts, maintain accurate records and follow up on outstanding balances.
- The role provides routine administrative support to the finance function and assists with debtor queries in line with established procedures and timelines.
What you'll do
Transaction Processing and Reconciliation:
- Process debtor transactions accurately within required timelines and payment terms.
- Capture journals and supporting information in accordance with established procedures.
- Check transaction records for completeness and accuracy and report discrepancies.
- File and maintain supporting records for control, audit and reporting purposes.
Debtor Account Administration:
- Maintain accurate debtor account records and reconcile account balances.
- Allocate payments, journals, credits and adjustments to the correct accounts.
- Identify account differences, correct routine errors and refer unresolved matters for assistance.
Collections and Age Analysis:
- Review ageing reports and identify overdue balances for follow-up.
- Contact debtors regarding outstanding balances in line with agreed procedures.
- Refer disputed or long-outstanding balances to the relevant person for action.
Query Resolution and Stakeholder Liaison:
- Respond to routine debtor account queries within agreed turnaround times.
- Check account information, supporting documents and transaction history to assist with query resolution.
- Liaise with relevant stakeholders to obtain information and resolve routine debtor matters.
Reporting and Period-End Support:
- Prepare and distribute debtor statements, reconciliations and supporting information.
- Assist with debtor reports, ageing analysis and month-end reconciliations.
- Provide records and supporting documents for audit and period-end activities.
What you bring
- Grade 12 / Matric - essential.
- Relevant certificate in Finance, Accounting or Bookkeeping - preferred.
- 1-2 years’ experience in debtors administration, finance processing or a similar clerical role - preferred.
- Basic working knowledge of debtor accounts, reconciliations, journals and payment allocations.
- Basic knowledge of customer service and telephone etiquette.
- Computer literacy in Microsoft Office, including Excel - essential.
- Experience using an accounting or enterprise resource planning system - preferred.
Closing Date
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About the role
- To independently assess, negotiate and resolve complex insurance claims within an allocated mandate, ensuring fair, accurate and timely outcomes in line with policy terms, regulatory requirements and service standards.
- The role provides technical claims guidance, manages escalated matters, builds effective relationships with brokers and service providers, and supports the development of less experienced claims staff.
What you'll do
Claims Assessment and Decision-Making:
- Manage assigned claims from registration through to settlement or closure, ensuring accurate processing and clear ownership throughout the claims lifecycle.
- Assess complex and high-value claims against policy wording, cover, exclusions, endorsements, warranties and applicable claims requirements.
- Apply sound judgement to determine claim validity, liability, quantum and the appropriate resolution within the allocated authority mandate.
- Authorise claims and payments within mandate and prepare clear recommendations for claims requiring higher-level approval.
- Set and maintain accurate claim reserves based on available information, expected exposure and changes in claim circumstances.
- Identify possible fraud, misrepresentation, non-disclosure, recovery or repudiation indicators and refer matters for specialist investigation or approval.
Claims Negotiation and Resolution:
- Negotiate appropriate claim outcomes with brokers, claimants, assessors, attorneys, repairers and other service providers, balancing policy obligations, customer fairness and cost control.
- Evaluate quotations, assessment reports, loss calculations and supporting evidence to agree reasonable repair, replacement, cash settlement or liability outcomes.
- Resolve disputed, sensitive or escalated claims through clear policy interpretation, fact-based engagement and practical solution finding.
- Communicate settlement, partial settlement, rejection or repudiation decisions clearly, professionally and with appropriate supporting reasons.
- Drive outstanding actions and documentation to conclusion, ensuring claims are progressed within agreed service levels and diary requirements.
- Identify and pursue recoveries, salvage opportunities, third-party contributions or other cost-reduction actions where applicable.
Stakeholder Service and Relationship Management:
- Act as a senior point of contact for complex claims queries and provide timely, accurate updates on requirements, progress, decisions and next steps.
- Build constructive working relationships with brokers, insurers, assessors, suppliers and internal stakeholders to support efficient claims resolution.
- Manage difficult conversations and service concerns professionally, escalating material risks or unresolved disputes when required.
- Monitor service-provider performance on assigned matters and address delays, quality concerns or unreasonable costs.
- Support the maintenance and administration of allocated schemes or portfolios, including the consistent application of agreed claims arrangements.
Risk, Compliance and Claims Quality:
- Ensure claims decisions and records comply with policy wording, internal controls, delegated authority, regulatory requirements and applicable service standards.
- Maintain complete and accurate electronic claim files, including correspondence, system notes, supporting documents, approvals, payments and closure information.
- Review claim information for inconsistencies, control gaps, leakage and emerging risk trends, and recommend corrective action where required.
- Prepare claims information for audits, reviews, complaints, regulatory enquiries and management reporting.
- Protect confidential and personal information and apply appropriate data-handling practices throughout the claims process.
Technical Support and Team Contribution:
- Provide technical guidance to claims staff on policy interpretation, negotiation approach, reserving, documentation and claims procedures.
- Coach and support less experienced colleagues through case reviews, feedback and practical knowledge sharing.
- Assist with onboarding and training activities and promote consistent claims standards across the team.
- Contribute to process improvements by identifying recurring issues, inefficiencies and opportunities to improve claims quality and turnaround times.
- Coordinate effectively across claims and other business areas to resolve dependencies and support shared service objectives.
What you bring
- Degree or Diploma in insurance, risk management, business or claims qualification (essential).
- RE5 qualification and compliance with applicable FAIS fit and proper requirements, where required for the portfolio.
- +4 years’ relevant short-term insurance claims experience, including experience handling complex or high-value claims.
- Demonstrated experience in claims assessment, negotiation, policy interpretation, reserving and settlement within an allocated mandate.
- Experience providing technical guidance, coaching or on-the-job support to other claims staff.
- Proficiency in claims administration systems and Microsoft Office, particularly Outlook, Word and Excel.
Closing Date
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About the role
- Join Shoprite as a Senior Organisational Effectiveness & Design Specialist, based in Cape Town, where you will lead organisation design and capability architecture across a dynamic, large-scale enterprise.
- This senior role demands expertise in organisation design, job architecture, competency frameworks, and workforce analytics to translate business strategy into practical, sustainable structural solutions.
- You will develop and maintain enterprise capability and technical competency frameworks, partner with senior stakeholders, and apply advanced role profiling and role-sizing principles to enhance organisational effectiveness and resilience.
- Strong systems thinking, stakeholder engagement, and data-driven decision-making skills are essential. This position offers the opportunity to influence strategic workforce and capability planning within one of South Africa's most prominent retail groups, combining deep organisational psychology knowledge with commercial acumen in a fast-paced environment committed to innovation and continuous improvement.
What you'll do
- Lead organisation design and restructuring initiatives, translating business requirements into clearly defined structures, roles, and accountabilities to enhance organisational effectiveness.
- Analyse organisational effectiveness by assessing role clarity, spans and layers, reporting relationships, duplication, complexity, and workforce data to identify improvement opportunities.
- Develop and maintain the Enterprise Capability Architecture by linking enterprise capabilities and sub-capabilities to relevant Job Families and Sub-Job Families.
- Oversee the governance and continuous development of the Group Enterprise Technical Competency Framework, ensuring competencies, skills, and proficiency levels remain relevant and aligned with business needs.
- Collaborate closely with business and technical subject-matter experts to keep technical competency frameworks practical and reflective of evolving work and capability requirements.
- Establish and maintain frameworks for identifying and classifying scarce and critical skills, integrating these insights into job architecture and competency frameworks for strategic workforce planning.
- Utilise workforce analytics and organisational insights to highlight risks related to structure, capability, and skills, supporting informed People and workforce decision-making.
- Apply principles of job architecture, role profiling, and role-sizing to support grading governance and the implementation of approved organisation changes.
- Partner with business leaders, People Partners, and specialised People teams to provide expert advice and facilitate discussions on organisation design and capability development.
- Maintain a strong systems-thinking approach to connect strategy, capability, work, jobs, and skills, ensuring practical and commercially viable solutions within a complex enterprise environment.
What you bring
- Bachelor's degree or equivalent qualification in Human Resources, Industrial/Organisational Psychology, Organisational Development, Business, or a related field.
- Minimum of 5 to 8 years relevant experience in Organisational Effectiveness, Organisation Design, Organisational Development, Job Architecture, HR, or a related People discipline.
- Proven practical experience in organisation design, role design, and organisational analysis.
- Demonstrated expertise with Job Families, Job Architecture, role profiling, and job evaluation or role sizing.
- Experience in developing, governing, or maintaining enterprise capability, competency, or skills frameworks and their application.
- Strong stakeholder engagement skills with experience partnering with senior leaders and subject-matter experts to influence organisational effectiveness.
- Proficiency in using workforce analytics and organisational data to identify risks and inform strategic workforce decisions.
- Excellent systems thinking ability to connect strategy, capabilities, work, jobs, and skills into practical organisational solutions.
- Strong analytical skills with the capability to simplify complex issues into clear, actionable plans.
- Postgraduate qualification and/or relevant professional certification in a related discipline is advantageous.
Closing Date
Method of Application
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