Current Vacancies at Visa

What you will need:

• Extensive payments industry experience with a strong partnership focus combined with a deep perspective on the trends influencing the industry.  A minimum of 10+ years business experience with related sales and management experience is expected.
• Deep Co-brand experience, fluent in Co-brand business development and/or program management best practices along with implications for issuers, networks and merchant.
• Proven people leader that has demonstrated ability to inspire success, set priorities, remove barriers and build an inclusive organizational culture.
• Co-brand issuer, merchant or network experience managing a co brand portfolio P&L; preferably across a variety of markets and relevant industries such as airline, retail and ecommerce.
• Deep knowledge of payment economics and partnership structures with analytic orientation and viewpoint on emerging partnership trends. 
• Strong executive presence and exceptional communication skills in English.
• Demonstrated experience building and leveraging strong relationships within client organizations.
• Demonstrated ability to challenge the status quo and experience exploring transformational ideas from conceptualization to commercialization.
• Proven record of accomplishment of successful sales and relationship management with experience developing and managing a pipeline of initiatives and driving commercial results.

Projects you will be a part of:

• Accountable for the design of the CEMEA Co-brand ‘Go to Market Strategy’, leading the development of Co-brand opportunity prioritization, sales strategy, cross functional collaboration and annual business plan
• Develop and manage the CEMEA Co-brand sales pipeline for new, attack and renew opportunities including the definition, prioritization, tracking and reporting of Co-brand opportunities.
• Lead Co-brand business development activities with merchants, issuers and consultants:  prospecting, lead development, and active selling for profitable Co-brand opportunities
• Support the expansion of new partnerships through the cross selling of VAS products and services to create a comprehensive, deep partnership with Visa merchants
• Collaborate with internal Visa partners, i.e., in market issuing teams, to identify opportunities and deliver coordinated business development efforts across Co-brand and complementary products and solutions.
• Lead negotiations with Co-brand partners that reflect the strategic nature of Co-brand relationships
• Serve as a center-of-excellence within Visa CEMEA for all cobrand-related issues/opportunities.  Help craft and sell the partner narrative & the Visa differentiation story for cobranding.
• Lead strategic initiatives that define Visa’s long-term approach and demonstrate thought leadership to our partners
• Serve as internal and external thought leader responsible for communicating Visa's Co-brand and partnership vision, strategy and perspective within a rapidly evolving industry
• Lead a high performing team, set clear objectives and provide guidance and support to achieve the organization’s goals

Qualifications

What will also help:

• Demonstrated ability to follow through on strategies and deliver tangible business results.
• Excellent collaborator and natural team player with superb influencing and interpersonal skills.
• Experience leading cross-functional teams promoting a shared vision and delivering as a single team.
• Proven ability negotiating business agreements and ability to develop new business partnerships.
• Consulting experience, consumer loyalty management and/or coalition loyalty experience desired.
• Bachelor’s degree required; MBA preferred
• Proficient in Microsoft Word, Excel and Powerpoint

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Purpose

The Manager, Loyalty Solutions will be a key member of the CEMEA Hub Loyalty Solutions team. This role is based in the Visa Johannesburg office, reporting into CEMEA Hub and will service clients across region. This is a solutions product sales specialist and delivery role responsible for selling in and project managing implementation of a suite of different Loyalty product capabilities to enhance Visa’s client relationships with issuers, merchants, FinTechs and drive incremental profitable behaviours. 

Responsibilities:

Market Knowledge

• Understand market trends, client needs, the competitive landscape, and overarching privacy and regulatory environments within the CEMEA Region
• Help identify and deliver against the needs of clients (Issuers, Merchants, FinTechs) in key markets, relating to loyalty solutions and consumer experiences.
• Help package, sell and deliver robust loyalty solutions for clients.

Product Development and Delivery

• Drive product delivery including project management, understanding and developing consumer solutions (sometimes technical), processes and collateral, that allow the products and capabilities to be taken to the markets and delivered in a bespoke manner to clients.
• Work closely with local market teams to understand client needs and customize solutions as required.
• Work with the Business Development and Product teams as well as other stakeholders to implement key solutions and drive revenue targets.

Business Casing and Product Performance Management

• Support the creation of Business cases for new initiatives and prepare financial projections, working closely with Finance, Business Development and other stakeholders to validate assumptions.
• Track the performance of solution/product implementations, launches and programs, whilst providing regular reporting and dashboards (either available or personally developed).

Business Development Support / Solutions Dissemination

• Support key business development opportunities, provide input and expertise to pitches, RFPs, deal structures, revenue forecasts and contracts.
• Collaborate with key internal Visa partners - including Finance, Legal, Risk, Compliance, Marketing, Business Development, Acceptance in all activities

Strategic Nature, Management Accountability and Scope

• Help support, shape, update and drive the solutions/product strategy and operational plans.
• Provides sales, operational and technical support to internal stakeholders and external clients.
• Project manages solution implementations to achieve milestones and objectives for CEMEA Loyalty Solutions
• Produce executive management reports, briefings, and other related communications.

Decision Making and Complexity

• Support solution proposals and implement with clients.
• Prioritize work effort against client needs and internal KPIs. 

Financial & Organizational Scope

• Help achieve financial targets outlined in business cases developed for the implementation of loyalty product solutions.
• Must be able to work effectively in a matrix, cross-functional organization structure and participate in cross-functional projects, especially relating to innovation, benefits, loyalty, consumer experiences, product, and solution design and delivery.

Reporting Relationships & Interactions

• Role will be located in Johannesburg Office and reporting relationship to the Director Loyalty Solutions as well as Senior Manager Loyalty Solutions
• Individual contributor role.
• Interacts regularly with management in Products, Country management, Sales, Finance, Legal, etc.  This individual is expected to comfortably present to and interact effectively with medium and senior Visa management and staff.
• This position will involve frequent interaction and communication with key Visa stakeholders, including financial institutions, government departments, processors, agents, merchants and vendors.
• Strong interpersonal skills will be required to address on-going needs of a complex, matrix reporting structure.
• Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team.

Qualifications

Key Competencies

• Strong project management skills
• Product management skills (knowledge of product lifecycle, development and implementation frameworks etc.)
• Strong sales and solutioning skills
• Strong analytical skills
• Systems thinking
• Good verbal and written communication skills
• Solid interpersonal skills and ability to work effectively within a matrix organization
• Self-directed and motivated
• Logical based reasoning and recommendations
• Service-delivery oriented
• Has an entrepreneurial spirit
• Results driven discipline
• Due to focus on specific markets, proficiency in English language is a must and proficiency in Arabic would be ideal.

Required Experience (education, skills - professional, technical, business)

• Bachelor’s degree or equivalent
• 5-7 years of experience spanning the areas of Product Management, Portfolio Management, Loyalty/Rewards, Analytics, Card Products & Payments
• Proven execution experience in a product management capacity, including product development and launch experience.
• Strong knowledge of sales, product management and portfolio management principles in financial services/retail banking/ payments arena.
• Experience utilizing analytical and project/program management skills to implement new platforms and lead integrations, enhancements and migrations of loyalty platforms.
• Proven track record of successful plan execution in a fast-paced environment.
• Payment processing or operations experience in new product launch and program management is desirable.
• Technically astute to work through overall functional specifications, market nuances and client payment ecosystem.
• Proven ability to execute independently and operate successfully within a matrix/team environment.
• Ability to interact effectively with external partners that include vendors and clients.
• Proficient user of all Microsoft Office products.